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The Unexpected Things I Learned on a Ride Along

As a product designer at Mark43, I spend most of my day designing user interfaces that dispatchers, call takers, and first responders interact with. But our Computer Aided Dispatch (CAD) software is just one part of an officer’s suite of tools. Rather than thinking of our CAD system in isolation, we do as much field…

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This is How We Roll

In the last year, Mark43 reached the very interesting point where systems we initially implemented for 25 people didn’t work as well for 90. Sure, some business processes were light enough to still get the job done: monthly all-company meetings, nascent expense reporting, and new hire onboarding. But even those were beginning to fray. This wasn’t…

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