Permissioned Mark43 users are able to view detailed CAD and RMS application activity logs and export them in full via a PDF or CSV file.

Mark43 adheres to modern, 21st-century software design and development principles. Our free and open API allows for real-time integration with any other systems and devices your agency uses while still maintaining premier security. Our team of integration engineers works hand-in-hand with other vendors to ensure applications are connected seamlessly.

Your agency owns any data collected in Mark43’s platform, and we offer several mechanisms to access your raw data at any time. In addition to bulk data downloads direct from our application UI, some agencies utilize our web API to connect to external tools like Informatica, IBM Cognos, and Tableau. We also offer the capability to hook to an internal data lake or read-only SQL database with a pre-built menu of views. Our technical services team can support the setup of any mechanism your agency may choose.

Every Mark43 customer has the ability to configure 300+ unique data fields and features, and designate role-based permissions across the entire platform. Our implementation and customer support teams work alongside agency stakeholders to help you effectively manage this process before and after launch. However, system administrators can actively manage these configurations as needed without our involvement. Additionally, system administrators can actively manage these configurations as needed without our involvement.

Mark43’s multi-tenant cloud architecture allows agencies in multi-jurisdictional environments to collaborate within the same data framework. While one agency might rename a field to something their userss are familiar with, it will still map to an original value shared across the entire consortium.

With Mark43, AWS GovCloud, and Microsoft Azure, your agency can rest assured that countless proactive security measures are in place to protect your information. In addition to automated malware scanning and patching, we offer role-based access controls, single sign-on, two-factor authentication, IP white/ blacklisting, and 256-bit encryption in transit and at rest. All applications are built on an FBI CJIS-capable cloud architecture, and the Mark43 organization maintains SOC 2 compliance.

Mark43 uses AWS GovCloud’s and Microsoft Azure’s isolated cloud regions for government agencies with sensitive and critical missions. Our platform, and your data, are running on multiple, geographically dispersed data centers to ensure maximum redundancy and resiliency in the event of cyber attack, natural disaster, or other security risks. We guarantee our customers at least 99.9% availability with no scheduled downtime for product maintenance or updates.

As the first vendor to build a mission-critical software platform fully in the cloud, we get this question a lot. Fortunately, addressing an internet outage for a cloud-based application is still much easier to fix than a broken on-premise server. During implementation, we work with your agency’s IT to make sure redundant internet service providers and other 3G/4G/LTE backup networks are in place. These connections are critical to keeping the Mark43 platform up and running without your agency resorting to backfill on paper forms and radio.

Mark43’s “train the trainer” model allows for a small number of experienced users to ultimately share concentrated, impactful training with an entire user group in an efficient and timely fashion. The average time varies based on role and permission level, but for the majority of officers, dispatchers, and detectives, training takes approximately four hours.

Every agency using the Mark43 platform receives personalized onboarding and training, as well as unlimited phone and email support through our Customer Help Desk. Much like your agency, we are on call 24/7/365. While the typical support ticket response times in the industry can range from 24-48 hours, we are proud to resolve the majority of our support tickets on the first reply in 30 minutes or less.

We push minor releases biweekly and major releases once per quarter, all included in the cost of subscription and with no scheduled downtime required. Every major feature release can be flagged on or off, so your agency can decide the best time to roll it out.

Mark43 offers flexible billing options on an annual paid upfront basis. Our business development and sales teams work to reduce the financial impact on your agency throughout the life of the contract. Agencies can purchase Mark43 through cooperative purchasing schedules such as the GSA Schedule 70, US Communities, NASPO ValuePoint, and others.