JACKSON, Tenn. — The Tennessee Highway Patrol is partnering with a company to launch technology to help both troopers and dispatchers.
“This computer-aided dispatch platform will help telecommunicators and call takers in 911 centers collect information regarding emergencies from the public and distribute that to state troopers to make sure those troopers can go provide service, support and care to members of the Tennessee community,” said Matt Polega, co-founder of Mark43.
Polega says this system will give the Tennessee Highway Patrol cloud native technology.
“This means that only having a computer and a browser means that they get 21st century technology that ultimately helps any trooper in the field get to a citizen of the state and provide support and emergency services,” Polega said.
The software is now active. Leaders with the highway patrol say this software is innovating the way they work.
“It has a lot of features that are connected through dispatch and through us without having to tie the radio up with so much talking back and forth,” said Sgt. Caleb Cooper, with the Tennessee Highway Patrol.
Cooper says one major upgrade is the map system.
“The maps on it were kind of outdated in some areas, especially in the rural counties. They might still show a roadway on there that hasn’t been there for 10 years,” Cooper said.
He says the updated maps can help them in emergency situations.
“We can actually have map view that shows us the roadways, roadway names. We also have a satellite view where we can see the terrain around us,” Cooper said.
He also says this system can help 911 dispatchers in several ways.
“When they get a call, it’s very helpful for them to know who the closest trooper is, that way we can have the best response time to help people,” Cooper said. “They don’t have to wait a long time to get a crash report, and they can see exactly where we are in the map if something were to happen to us.”
Cooper says while it will take some time to get acclimated to the new system, it is exciting to see how much more efficient troopers can respond with this new software.
You can find more news from across the state here.
Cumbria will become the first part of the UK to work with an American technology companyCredit: Cumbria police/ITV News
Cumbria Police has become the first force in the UK to sign a deal with an American technology company, aimed at allowing officers to spend more time in communities rather than in front of computers.
Tech firm, Mark43, based in New York City, already works with forces in other American cities, such as Washington DC, Boston, Seattle, San Antonio and Atlanta as well as the Australian police force in New South Wales.
It says its new data system will help to reduce duplication, red tape and the time officers spend doing deskwork and being on computers, meaning they can spend more time tackling crime, responding to the public and keeping people in Cumbria safe.
The company’s co-founder Matt Polega: “At the end of the day technology is helping these officers get back in the field, get back to the business of community safety and the business of supporting the community, which is why everyone joins this profession in the first place.”
Cumbria Police believes it will transform its work.
Chief Constable Michelle Skeer: “It’s making what our officers and staff do more efficient. Because they’re more efficient and effective they’re out there in the community, very visible, getting all that information from the community and it allows us to increase our visibility and that’s probably what our communities tell us all the time, what they want to see, officers and staff out in the community.”
The money for the new data system will come from the office of Cumbria’s Police and Crime Commissioner, Peter McCall.
He said: “We’re looking at just under £1m a year for this so it’s a big investment and it’s got to work and obviously it’s my job to make sure that it does deliver and we do satisfy that need to get cops on the ground.”
Cumbria will become the first part of the UK to adopt a small part of the USA’s ways of working. The test of this new partnership will be just how much people see officers back on the beat in the next few years.
CUMBRIA Constabulary is to be the first UK police force to adopt a cutting-edge digital information technology system pioneered in the US. In partnership with Mark43, a US firm whose advisors include the Amazon founder Jeff Bezos, the Cumbrian force is preparing to adopt a ‘cloud-based’ information system which experts say has the potential to cut red tape and free officers from hours of tedious and repetitive administration.
Available through smartphones and laptops, the IT system gives officers instant access to data, records and intelligence, and because it is constantly being updated the system will improve risk management.
Used by forces across the US, the system has already led to dramatic reductions in officer administration hours.
In the Washington DC police force, Mark43’s system saved 240,000 officer admin hours in one year.
With all cloud-based systems able to function even in areas with patchy internet connection, Cumbrian police chiefs say it is ideal for the county.
Cumbria’s Chief Constable Michelle Skeer said: “Improving the digital tools and systems with which our staff and officers do their jobs means they can work smarter and more efficiently.
“That gives them more opportunity to be out and visible in our communities, which we know people want.
“Ultimately, this partnership will help our officers to do their jobs better for the benefit of tackling and deterring crime and keeping the communities of Cumbria safe.
“When officers are going from job to job, this system will save them time. The whole idea of investing in technology is to make the job better, which ultimately means we’re delivering a better service to members of the public.
“All our officers have mobile devices. They’ll be able to log on anywhere in the community and access all of our systems. They’ll be able to do whatever they need to do out there in the community.
“That’s what we’re working towards.
“It’s about doing that as smoothly as possible, so that we don’t have officers having to go to a job, come back to the station to do the paperwork and then go out and do another job.
“Working with Mark43 makes sure that is all streamlined so that we’re not duplicating what we’re doing; the officer experience will be so much better.
“That frees officers up so they can then be more visible within the community, which is what our communities are telling us they want.”
‘It will be much more seamless’
With the system being cloud-based, say experts, no sensitive information will be stored on devices. It’s all on the cloud – a server that users can access, while individual devices are protected by biometric security.
Cumbria’s Assistant Chief Constable Jonathan Blackwell said: “Our officers and staff use digital systems throughout their duties and having them as streamlined and free of duplication as possible means more officers can be out on the beat.”
The new system also proactively “pushes” data to officers which is relevant to where they are working.
“They’ll have the information at their fingertips and because it’s cloud-based, it will be much more seamless,” said ACC Blackwell. Police briefings with Mark43 will also be more bespoke, ensuring officers get information relevant to their work.
ACC Blackwell added: “If your beat is Penrith, you’ll get all the local information and intelligence that’s relevant to you, pushing you to do different things in the community.
“If you are on your way to an incident, it will push information to you about that address.
“Who was previously at that address, who the associates are, whether there any weapons markers there. It’s making it much more efficient but there’s a public safety element to it as well.”
Police and Crime Commissioner Peter McCall said Mark43’s system is innovative. “I expect it will assit with reducing paperwork, improve essential information flow for officers and give them time to be back in our communities.”
‘They were getting mired in writing reports and administrivia’
Harvard University engineering graduate Matt Polega, one of three co-founders of Mark43, began working on law enforcement IT a decade ago after discovering US police forces were weighed down by outdated tech.
Those systems were swamping officers with hours of duplicated admin. Asked what the key objective for the system was, he said: “It was to get officers back in the field.
“They were signing up to do law-enforcement and instead they were getting mired in writing reports and administrivia – administrative tasks which nobody ever expects police officers to do.”
Mark43’s systems are now being used by more than 135 agencies throughout the US and Australia, including in Washington DC, Boston, Seattle and Atlanta.
The Cumbria system, expected to go live in around 18 months, will cost around £1m, though IT investment represents less than one per cent of the Constabulary’s budget.
An innovative piece of software hopes to free up valuable police resources and ensure officers can spend more time on the beat.
Cumbria Constabulary has announced a new partnership with Mark43, which develops and supplies law enforcement systems for more than 135 agencies throughout the US and Australia.
The software – which will cost the force £950,000 annually – will allow officers to easily pull up information on things like suspects and locations and will also enable them to do things such as update custody statutes and manage evidence on the go.
“The basic concept is that it’s going to be integrated, so you don’t have all that duplication that you have from different systems,” said Michelle Skeer, Cumbria’s Chief Constable.
“So it means our officers can be more efficient, more effective, which frees them up to spend more time in the communities and tackling crime and anti-social behaviour and be more visible in the communities.
“So for me, that’s a win-win, because actually, that’s what our communities are telling us all the time they want. They always want to see more police officers and staff out there in the community.
“So embracing this new technology – and it is innovative and it is transformational – means that we can actually make that back-office piece as slick as possible and as efficient as possible.
“The reason we invest in the technology is to allow us to deliver the best possible service for members of the public. That’s why we’re doing it.”
Left to right Police and Crime Commissioner for Cumbria Peter McCall, Matt Neal, senior director of Delivery at Mark43, Chief Constable Michelle Skeer, Assistant Chief Constable Jonathan Blackwell and co-founder of Mark43 Matt Polega
It’s not just about freeing up the time of officers.
“It pushes information to our officers rather than having to interrogate lots of different systems. And so it should make it a lot easier for our officers to do their job,” said the Chief Constable.
“But importantly, it actually frees up time as well, because actually our demand, the same as any other police force, is only going in one direction. It’s making sure we can future proof in how we deal with that demand to make sure we can be out there in communities. Deterring and preventing crime and anti-social behaviour.”
It also has the benefit of securing the information securely in the cloud.
The Chief Constable believes technology is key in the fight against crime.
“It’s essential,” she said. “Technology is part and parcel of a policing job and we’ve got to make sure that technology is user-friendly to allow us to do our job. “And that is what this is going to do. This collaboration between the constabulary and Mark43, maybe it will allow us to push the boundaries as far as we can push them to make sure we’ve utilised and made sure it’s as innovative as it can be to actually save time for the officers and staff, so it allows them to do their job better.
“It’s the whole enabling piece. Police officers have to do a lot of reports. They’ve got to put a lot of files in, they’ve got to interrogate systems to be able to do their job. This is making sure we’ve got the best tools for them so they can deliver in turn the best possible service to members of the community in Cumbria.”
How will this software work during an incident?
The key to understanding the software is to know how it will be used during an incident.
“If they’re going to an incident, it will immediately push up that the police have maybe been to that incident before, this is who may be at the address, these associates, that individual, are there any warning markers on that individual, such as weapons markers?” said Chief Constable Skeer.
“All those sorts of things will actually give a better indication for the officers, so they’re preparing as they’re en-route to that job.
“Like missing persons. Has that individual gone missing before, where have they turned up before, who do they associate with, what mobile phone do they utilise?“So it’s all about getting all that data together and making the best possible use of that data for public safety and making us as efficient and effective as we can be.”
Currently, officers would have to access multiple systems or contact the control room to access the same information that will soon be available at the tap of a finger on their smartphone.
Officer concerns
One of the reasons the software was chosen was around the feedback from officers about the current systems in place.
“One of the one of the complaints that I hear from officers here continually is that they have to double handle information,” said Peter McCall, Cumbria’s Police and Crime Commissioner.
“At a crime scene they might record stuff, either on the current mobile system they have or their notebook and then have to re-enter it again onto the computer system and that’s really frustrating for officers. I know ’cause they tell me that.
“But this system should be one entry only for that sort of information and ideally, in the long run, we would see that one entry translate into case files which make their way to court and if if we could get to the state where we only have to deal with that case file once that that would be Nirvana, to be honest.“I’m not suggesting that we’re there yet, but that’s where we need to be. In order to really streamline this system and and make our officers much more efficient, but also to give them a user-friendly experience.
“Because, as I say, if it’s user friendly, people will use it.”
Left – right Chief Constable Michelle Skeer, Assistant Chief Constable Jonathan Blackwell and co-founder of Mark43 Matt Polega
What is the software?
“Mark43 is a cloud-native data platform which we are rolling out with Cumbria police and that basically means that we are going to help all of the different officers collect information at the scene of an incident or an emergency and help them to actually understand how to better approach the resolution of that,” said Matt Polega, co-founder of Mark43.
“Whether it’s an investigation, providing victim services and safeguarding, basically, we want to support them from a data capacity and technology capacity through the entire lifecycle of an incident.
“At the end of the day, this means that community members are going to see more police officers in the field, giving back some business and law enforcement and spending less of their time doing all the mixed trivia and report writing that comes with community safety.”
The easy-to-use software will be available to all officers on both Android and iPhone and will allow them to tap into a cloud-based database wherever they are.
It means officers no longer need to login to multiple systems with everything they need located in one place.
The software will also be regularly updated by Mark43, with all improvements part of the included package.
It is hoped that the software will be rolled out in Cumbria the next 18 months/two years.
Where did the idea for the software originate?
“Mark43 started almost exactly a decade ago. We were working very closely with the Massachusetts State Police to understand some of the technology needs that we had and quickly we realised that police technology wasn’t what you see on TV all the time, and we kind of ran off in our direction and started building some software to start making all the back office work that police officers go through all the time, a little bit easier, a little quicker and more efficient,” said Mr Polega.
“We want to make sure that officers can be back in the field and serving their communities and getting back to the business of community safety.”
Mark43 is in the process of hiring boots on the ground in the UK to better understand the needs of communities here.
They hope, in time, to roll this out to other UK police forces.
NEW YORK, NY, May 10, 2022 – Mark43, the leading cloud-native public safety software company, today announced that it is expanding its reach to the United Kingdom with the signing of its inaugural customer, Cumbria Constabulary. By choosing Mark43’s innovative data platform, Cumbria joins more than 135 agencies throughout the U.S. and Australia, including police agencies in New South Wales, Washington D.C., Boston, Seattle, San Antonio and Atlanta.
Mark43 was the force’s vendor of choice due to its innovative, resilient, and best-in-class technology for first responders. In particular, the user-friendly data platform is cloud-native, which means it updates in real time, and allows for users to remain constantly connected and share mission-critical data throughout day-to-day work to keep residents safe.
By selecting Mark43, Cumbria Constabulary is continuing to stay at the forefront of UK policing in its use of digital technology to serve its communities. This investment will mark a major milestone as Cumbria looks to maximize the time spent by 1,285 police officers and about 680 civilian staff. The officers and staff will use this data platform in everyday policing, including on the frontline, as officers aim to solve and deter crime and keep people safe. Specifically, this software will be used to write reports, undertake investigations, more efficiently deploy resources, support safeguarding and victim care, and for officers to maintain a dialogue with their community members.
This new system will reduce duplication, red tape and time officers spend doing deskwork and on computers – meaning officers can spend more time tackling crime, responding to the public and being out and about in the community. In addition, with dedicated customer support, Mark43 will provide 24/7, steadfast assistance that is second to none to address any customer needs and questions as they arise.
As part of the selection process, staff from Mark43 spent time with the force over the last year to find out how they work and how the systems would best serve the aims of solving and deterring crime and keeping people safe. Mark43 went out with response officers, visited police stations and sites, and participated in dozens of meetings to get to the bottom of what works best and what will be best for the future of policing.
Chief Constable Michelle Skeer said: “Our investment in new technology has one key aim – making sure we provide the best possible policing service to the people of Cumbria and those who work and visit our county. Improving the digital tools and systems with which our officers and staff do their jobs means they are able to work smarter and more efficiently, giving them more opportunity to be out and visible in our communities, which we know people want. Ultimately, this partnership will help our officers do their jobs better for the benefit of tackling and deterring crime and keeping the communities of Cumbria safe.”
Assistant Chief Constable Jonathan Blackwell said: “The system Mark43 will be providing us with will help us continually improve for the benefit of our workforce and the public. Our officers and staff use digital systems throughout their duties and having them as streamlined and free of duplication as possible means more officers out on the beat or spending time keeping people safe. This new technology is aimed at helping operational policing – the officers on the frontline keeping our communities safe. We’re delighted to be working with Mark43 on this exciting partnership.”
Cumbria’s Police and Crime Commissioner, Peter McCall said: “Mark43 is an innovative system which I expect will assist with reducing paperwork, improve essential information flow for officers and give them more time to be back in our communities. The system will of course need some time to settle and become fully effective, but it demonstrates yet again that Cumbria are right at the leading edge in policing technology. As PCC I know that Police visibility is really important to the public and I am keen to do all we can to see effective policing in our neighbourhoods, using technology to enable this is key. The face of Policing is always changing, and more crime occurs online and behind closed doors; this means we need more officers dealing with these crimes appropriately. Mark43 gives our officers more opportunity to walk the streets and be seen. I look forward to working with Mark43 and I will be monitoring to see the actual effect and positive impact for our communities supporting the work of Cumbria Constabulary.”
Matt Polega, Co-Founder of Mark43 and Head of Marketing, Communications and Public Policy said: “We are thrilled to launch this partnership with Cumbria Constabulary to support their mission of employing modern technology to help keep residents safe. With this implementation, Mark43 is bringing proven technology that will undoubtedly save time, avoid duplication and equip first responders with the modern technology solution they deserve.”
About Mark43
Mark43 builds the world’s most powerful community safety data systems, and property and evidence platform while providing industry-leading customer care. Community safety has changed in the last 30 years. Technology vendors haven’t. Mark43 provides a refreshing, proven, enterprise implementation experience and product for over 135 public safety agencies of all sizes, with a special competency for major agencies. The cloud-native products are built only with the most modern technologies and are constantly updated, improving safety and quality of life for all. For more information, visit www.mark43.com.
New York, NY — Today, leading public safety technology company Mark43 announced a partnership with the30×30 Initiative, a national effort housed in the Policing Project at the New York University School of Law, to advance women in policing. Currently, more than 150 law enforcement agencies have taken the 30×30 pledge: a commitment to increase the representation of women in police recruit classes to 30% by 2030.
Beginning today, March 31, Mark43 and 30×30 launched the first in a series of listening sessions that bring together women from police departments for facilitated conversations to share insight and problem solve. Today’s session includes participants from the Baltimore County Police Department, Baltimore Police Department, Hyattsville Police Department and American University Police Department.
Each stop across the country, co-hosted by Mark43 and 30×30, will be specifically designed to capture actionable insights to attract more women to law enforcement careers and support their professional development. Following the focus groups, Mark43 and 30×30 will share findings and additional recommendations for police departments.
Ganesha Martin, Vice President of Community Affairs & Public Policy, Mark43 and Steering Committee Member, 30×30 Initiativesaid: “We are thrilled to partner with 30×30 to advance the representation and experiences of women in policing agencies nationwide. Made possible by support from Mark43, these listening sessions will give a megaphone to women on the ground to problem solve and enact change. At Mark43, we are committed to being more than a public safety software platform – we want to be part of the solution, and that includes addressing the historic underrepresentation of women in law enforcement. Today’s listening session kick-off and our partnership with 30×30 is a step forward in our shared mission of enhancing equity across police departments.”
Maureen Quinn McGough, 30×30 co-founder and chief of strategic initiatives for The Policing Project at NYU School of Lawsaid: “We are grateful to Mark43 for their leadership, support and advocacy for women in policing. Mark43’s generosity through these listening sessions will provide critical insight into the experiences and priorities of women in blue across the country, allowing us to better develop programs and strategies to support them and transform police department culture so that women and other under-represented officers don’t just survive, but thrive. We look forward to growing our partnership as we work toward our shared mission of a safer, more inclusive future.”
Chief Melissa Hyatt, Police Chief of Baltimore County Police Department and host of the inaugural listening session said: “As the Baltimore County Police Department strives to attract more women to the profession of policing, the Department is excited to be partnering with 30×30 to host an upcoming listening session. This opportunity provides a platform to further discuss the importance of this initiative and its impact on our communities and careers.”
Nationwide, women comprise only 13 percent of sworn law enforcement personnel and only three percent of leadership positions. Research shows that women officers often achieve better public safety outcomes. Mark43 is committed to supporting programs that develop public safety workforces reflective of the communities they serve. Further, this initiative is representative of Mark43’s belief that public safety agencies must prioritize social responsibility, diversity, and inclusion. Communities thrive when they see themselves represented in local policies, practices, and personnel.
Mark43 encourages law enforcement agencies totake the 30×30 Pledge and commit to increasing women recruits to 30 percent by 2030.
About 30×30 The 30×30 Initiative is a coalition of police leaders, researchers, and professional organizations who have joined together to advance the representation and experiences of women in policing agencies across the United States. Housed at the Policing Project at the New York University School of Law, 30×30 was founded with the National Association of Women Law Enforcement Executives (NAWLEE), with support from Microsoft’s Justice Reform Initiative. More about how to get involved, participating agencies and partnered professional organizations can be found at 30x30initiative.org.
About Mark43 Mark43 builds the world’s most powerful public safety CAD, RMS, analytics, and property and evidence platform while providing industry-leading customer care. Public safety has changed in the last 30 years. Technology vendors haven’t. Mark43 provides a refreshing, proven, enterprise implementation experience and product for over 120 public safety agencies of all sizes, with a special competency for major agencies. The cloud-native products are built only with the most modern technologies and are constantly updated, improving safety and quality of life for all. For more information, visit www.mark43.com.
Mark43, the leading cloud-native public safety software provider, today announced its launch of theMark43 Crisis Response Directory, a publicly-available database that captures mental and behavioral health response services available across North America, Europe, and Australia.
The Mark43 Crisis Response Directory will enable public safety and community leaders to inform crisis response with frameworks collected from extensive research on reimagined response, public sources, and case studies. This is the first directory of its kind offered by a public safety technology company.
“More and more, communities and politicians are demanding strategies to reimagine public safety, but law enforcement agencies are not structured to administratively turn on a dime,” said Ganesha Martin, Vice President of Community Affairs and Public Policy at Mark43. “There are few resources to usher in the help necessary to make structurally sound changes that are based on evidence and data. It is important to Mark43 that we provide resources to help law enforcement agencies think through these issues with their communities.”
Compiled through research by Mark43’s Community Affairs and Public Policy team, who were alarmed by the scarcity of consolidated crisis response information, the Mark43 Crisis Response Directory highlights seven different crisis response models: Case Management Services, Co-Responder Teams, Crisis Intervention Teams (CIT), EMS and Ambulance-Based Response, Mobile Crisis Teams (MCT), Officer Notification and Flagging Systems, and Trained Support People/Community-led Response. The Mark43 Crisis Response Directory’s user-friendly interface will allow users to filter by coverage region and model type.
In the coming weeks, Mark43 will also publish case study content that explores the nuances of the seven program models.Mark43’s Community Affairs and Public Policy team will update the Mark43 Crisis Response Directory regularly to align with its goal of increasing the information available on mental and behavioral health response types. The launch of the Mark43 Crisis Response Directory will also be accompanied by expert insights from Martin and Kathy O’Toole, who is a Mark43 board member and former Chief of the Seattle Police Department and the Boston Police Department. Within the piece, Martin and O’Toole will highlight the importance of access to crisis response knowledge while reimagining at the intersection of public health and safety.
“When I was helping establish the first co-responder model in Baltimore, I had to search the country for alternative response models and raise money from foundations to fill the gaps,” Martin added. “We hope the Mark43 Crisis Response Directory can serve as a centralized resource for public safety leaders to learn from their peers and tailor their crisis response to meet their community’s broad range of public safety needs.”
As public safety missions continue to evolve, Mark43 is dedicated to offering solutions for agencies anywhere, regardless of their size or mission. This includes novel research to help agencies learn from each other. To continue to improve the Mark43 Crisis Response Directory and make it a valuable resource to the public safety community, Mark43 encourages users to share unlisted programs or contribute one of their own response models through the Mark43 Crisis Response Directory contact form.
Mark43 will deploy its industry-leading Computer-Aided Dispatch and Records Management System to aid the Parlier and Coalinga Police Departments in serving their communities
NEW YORK, NY, September 23, 2021 — Mark43, the leading cloud-native public safety software company, today announced that it will implement its single-platform Computer-Aided Dispatch (CAD) and Records Management System (RMS) for the Parlier and Coalinga Police Departments in Fresno County, California. The system will provide officers with a user-friendly dispatch and a report-writing tool that complies with California Incident-Based Reporting System (CIBRS) and National Incident-Based Reporting System (NIBRS) requirements. Both Coalinga PD and Parlier PD will also be implementing Mark43’s Analytics platform.
Mark43 was selected as the vendor of choice to transition from an on-premise legacy CAD/RMS platform to the region’s Mark43 cloud-native CAD/RMS and analytics software solution, led by the Fresno County Sheriff’s Office. The switch marks a major upgrade for the Departments as they look to maximize the time spent by officers serving their local communities, which boasts a combined population of over 28,000. As part of the Mark43 consortium, agencies will continue to be able to easily access data from other agencies within Fresno County, streamlining communication across agencies.
“As public safety needs continue to evolve, it is imperative that we adopt technology that allows us to keep pace,” said David Cerda, Chief of the Parlier Police Department. “With increased data-sharing capabilities, we are confident that the modern system implemented by Mark43 will save officers time and allow them to focus on serving their communities with integrity, courage, and innovation.”
“Information sharing is an important part of being able to serve our communities to the best of our ability,” said Coalinga Police Department Chief Darren Blevins. “Our partnership with Mark43 will allow us to stay ahead of the curve in public safety and devote more time to where it is needed the most.”
“Mark43 is committed to providing a flexible and agile technology solution for public safety agencies,” said Matthew Polega, Co-Founder and Head of Communications & Public Policy at Mark43. “We’re excited to partner with Parlier and Coalinga PD to support their mission of supporting their communities with modern and effective technology.”
Recently selected as a finalist in Fast Company’s 2021 World Changing Ideas, Mark43 partners with over 120 public safety agencies of all sizes in the U.S. and abroad and uses its platform to support the demands of any mission. By providing the fastest, most powerful technology available, Mark43 enables first responders to focus on their most important work–keeping communities safe.
About Mark43
Mark43 builds the world’s most powerful public safety CAD, RMS, analytics, and property and evidence platform while providing industry-leading customer care. Public safety has changed in the last 30 years. Technology vendors haven’t. Mark43 provides a refreshing, proven, enterprise implementation experience and product for over 120 public safety agencies of all sizes, with a special competency for major agencies. The cloud-native products are built only with the most modern technologies and are constantly updated, guaranteeing that the platform always outpaces the rest of the market. For more information, visit www.mark43.com.
Mark43’s partnership with the San Marino Police Department will aid in management and reporting across the agency, enabling seamless law enforcement response
NEW YORK, NY, September 15, 2021 — Mark43, the leading cloud-native public safety software company, today announced that it has launched its innovative Computer-Aided Dispatch (CAD) and Records Management System (RMS) for the San Marino Police Department (SMPD) in Los Angeles County, California. With the adoption of Mark43’s industry-leading cloud-native RMS, Mark43 will enable the 30 sworn SMPD officers to seamlessly comply with the National Incident-Based Reporting System (NIBRS) and the California Incident-Based Reporting System (CIBRS).
Mark43’s RMS is proven to help agencies achieve a zero-percent error rate for NIBRS-compliant reporting. Additionally, the RMS will enable fast and accurate data collection, evidence management, improved analysis, and lightning-fast training across the SMPD, permitting agency members to spend less time writing reports and more time on the streets serving their community. Mark43’s powerful CAD requires minimal training, having been designed through thousands of hours of user shadowing to help designers develop the CAD to be a natural extension of the dispatcher, call taker, or in-field first responder during emergency response. The launch will also enable analytics and new mobile capabilities, like mobile field reporting, for the SMPD.
“The launch of Mark43’s technology will deliver enhanced tools for our dispatchers, records personnel, officers, and detectives,” said John Incontro, Chief of the San Marino Police Department. “This new software will provide the City and our community with the most up-to-date Computer-Aided Dispatch and Records Management System police services available.”
“Mark43 prides itself on being a state-of-the-art option for law enforcement agencies seeking to make the transition from a legacy technology vendor,” said Matt Portanova, Vice President of Deployments. “We are thrilled to work with the San Marino Police Department and provide them with the tech-forward support that they, and their community, deserve.”
About Mark43
Mark43 builds the world’s most powerful public safety CAD, RMS, analytics, and property and evidence platform while providing industry-leading customer care. Public safety has changed in the last 30 years. Technology vendors haven’t. Mark43 provides a refreshing, proven, enterprise implementation experience and product for over 120 public safety agencies of all sizes, with a special competency for major agencies. The cloud-native products are built only with the most modern technologies and are constantly updated, guaranteeing that the platform always outpaces the rest of the market. For more information, visit www.mark43.com.
The implementation of Mark43’s award-winning platform will save each agency hours of administrative work, enabling officers to be on the streets serving the Lehigh County community
NEW YORK, NY, September 1, 2021—Mark43, the leading cloud-native public safety software provider, today announced the launch of its Records Management System (RMS) for the Allentown Police Department (APD) and the Bethlehem Police Department (BPD), joining 19 other local law enforcement agencies in the state of Pennsylvania. With this upgrade, APD and BPD will provide its emergency workers with tools to support enhanced emergency response.
In February 2020, Lehigh County announced that they had signed a $3.6 million contract to implement Mark43’s RMS in order to modernize the records management processes for 21 agencies in the area. The launch of Mark43’s RMS will provide efficient report-writing while streamlining property, evidence, and investigation management, as well as content management for videos, images and audio in the Lehigh County area. This upgrade to Mark43’s technology will save each respective department hours of administrative work, ensuring that APD and BPD members can spend time where it matters most–on the streets serving their communities.
Additionally, this move to Mark43’s RMS offers painless compliance with the FBI’s National Incident-Based Reporting System (NIBRS). With Mark43’s cloud-native technology, APD and BPD officers and agency employees can now easily access vital data quicker than ever, improving safety, situational awareness, and their ability to serve.
“We are proud in Lehigh County to implement an innovative and flexible program that can adjust to the needs of our law enforcement agencies and provide ongoing support,” said Lehigh County District Attorney Jim Martin. “I thank the Administration of Lehigh County, particularly the County Executive Phillips Armstrong, the Board of Commissioners and Rick Molchany, Director of General Services, for their support of the project.”
“Lehigh County is Mark43’s first customer in Pennsylvania, joining 120 other agencies nationwide and globally,” Said Matthew Polega, Co-founder and Head of Communications and Public Policy at Mark43. “We’re thrilled at the opportunity to work with the Allentown and Bethlehem Police Departments, alongside the broader Lehigh County area.”
About Mark43
Mark43 builds the world’s most powerful public safety CAD, RMS, analytics, and property and evidence platform while providing industry-leading customer care. Public safety has changed in the last 30 years. Technology vendors haven’t. Mark43 provides a refreshing, proven, enterprise implementation experience and product for over 120 public safety agencies of all sizes, with a special competency for major agencies. The cloud-native products are built only with the most modern technologies and are constantly updated, guaranteeing that the platform always outpaces the rest of the market. For more information, visit www.mark43.com.
