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Mark43 Announces Partnership with Location Technology Company what3words, Bringing Additional Precision and Accuracy to its Computer-Aided Dispatch

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With this partnership, Mark43 and what3words will enable shortened response times for first responders to remote or unknown locations across Mark43’s customer network

NEW YORK, NY, August 31, 2021 — Mark43, the leading cloud-native public safety software company, today announced that it has partnered with innovative location technology what3words. With this integration, Mark43 will offer public safety officials a more granular way to locate emergencies faster than ever before, using unique combinations of just three words. 

what3words will integrate with Mark43’s Computer-Aided Dispatch (CAD) to provide more specific insight into a response location. Additionally, Mark43’s location geocoding will be seamlessly enabled with what3words technology to allow for easy integration within the existing user-friendly Mark43 framework.

The addition of what3words’ technology supports Mark43’s goal of enabling cutting edge service for its public safety customers through a robust platform. what3words has divided the world into a grid of 10ft squares and given each square a unique combination of three random words: a what3words address. For example, a parking lot entrance might be titled, “///voice.gifted.agree,” or a specific stadium exit might be titled, “///invest.bridge.spicy.” Using a what3words address provides responders with a simple way to describe precisely where help is needed, allowing public safety officials to dispatch resources directly to the scene. This innovative technology ensures that people who may be struggling to communicate, are in a remote location, or have a low-quality call are still able to be found and assisted.

“Emergencies can happen anywhere, and at any time, which makes it critical to know exactly where to send help,” said Chris Sheldrick, co-founder and CEO of what3words. “When callers are in distress, describing their location can be difficult, which makes it all the more challenging for first responders to identify their exact location. We’re proud to be supporting Mark43 with their mission of ensuring first responders have the best tools to ensure they can do their jobs efficiently, and we’re excited to be able to make that more of a reality through this partnership.”

“Mark43 has always been committed to delivering the most modern and innovative software solutions for public safety agencies around the world,” said Matthew Polega, Co-founder and Head of Communications and Public Policy at Mark43. “In a high-pressure situation, every second counts. That’s why we are honored to partner with what3words to deliver an integration that allows public safety officials to respond to calls faster and with more precision than ever.”

Maintaining a global presence that consistently delivers an excellent customer experience, Mark43 continuously looks for additional ways to improve and bolster the capabilities of its technology. As public safety missions continue to evolve, Mark43 is dedicated to offering solutions for agencies anywhere, regardless of their size or mission.

 

About Mark43

Mark43 builds the world’s most powerful public safety CAD, RMS, analytics, and property and evidence platform while providing industry-leading customer care. Public safety has changed in the last 30 years. Technology vendors haven’t. Mark43 provides a refreshing, proven, enterprise implementation experience and product for over 120 public safety agencies of all sizes, with a special competency for major agencies. The cloud-native products are built only with the most modern technologies and are constantly updated, guaranteeing that the platform always outpaces the rest of the market. For more information, visit www.mark43.com.

 

About what3words

Co-founded in London in 2013 by Chris Sheldrick, what3words is the simplest way to talk about location. The system covers the entire world, never needs updating, and works offline. A what3words address is a human-friendly way to share very precise locations with other people, or to input them into platforms and machines such as ride-hailing apps or e-commerce checkouts. It is optimised for voice input and contains built-in error prevention to immediately identify and correct input mistakes.

The free what3words app, available for iOS and Android, and the online map enable people to find, share and navigate to what3words addresses in over 45 languages to date. Millions of what3words addresses are in use around the world, with thousands of businesses using them to save money, be more efficient and provide a better customer experience. what3words is integrated into apps, platforms and websites, with just a few lines of code. Products are available for free or for a nominal fee for qualifying NGOs. Its partners include Mercedes-Benz, Triumph Motorcycles, Premier Inn, the AA and many emergency services across the world.

what3words has a team of over 100 people, across offices in London UK, San-Francisco USA, Johannesburg ZA and Ulaanbaatar Mongolia. The company has raised over £80 million in capital from investors such as Intel, Aramex, Deutsche Bahn, Subaru and the Sony Investment Fund. 

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Mark43 Launches Cloud-Native Records Management System and Computer-Aided Dispatch for West Covina Police and Fire Departments

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NEW YORK, NY, July 28, 2021—Mark43, the leading cloud-native public safety software provider, today announced the launch of its Records Management System (RMS) and Computer-Aided Dispatch (CAD) for the West Covina Police Department (WCPD) and the West Covina Fire Department (WCFD) in Los Angeles County, California. With the upgrade, WCPD and WCFD will provide emergency workers with enhanced response in order to serve the LA County community.

The launch of Mark43’s RMS will provide efficient report-writing while streamlining property, evidence, and investigation management. Mark43’s CAD was designed through thousands of hours of user shadowing to be a natural extension of the dispatcher, call taker, or in-field first responder during emergency response. 

The move to the Mark43’s RMS offers painless compliance with the National Incident-Based Reporting System (NIBRS). Additionally, Mark43’s RMS allows for seamless data-sharing between the WCPD, resulting in quick collaboration across West Covina’s 90 sworn officers. Through Mark43’s cloud-native technology, WCFD and WCPD officers, firefighters, agency employees, and dispatchers can easily access vital data quicker than ever, improving safety, situational awareness, and the ability to serve their community.

“Equipping our first responders with modern technology is key in ensuring we can continue to best serve LA County,” said Chief Richard Bell of the West Covina Police Department. “Both the West Covina Police Department and West Covina Fire Department are empowered to focus their efforts on preventing crime and assisting community members with Mark43’s technology streamlining efforts across the board.”

“We’re thrilled to officially launch in West Covina,” said Matt Portanova, Vice President of Deployments at Mark43. “We look forward to working closely with the West Covina Police Department and the West Covina Fire Department to bring unparalleled support and technology to their missions.” 

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Mark43 Announces $101M in Series E Funding Led by The Spruce House Partnership and Tiger Global Management

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NEW YORK, NY (July 12, 2021) – Mark43, the leading cloud-native public safety software company, today announced $101 million in Series E funding led by The Spruce House Partnership and Tiger Global Management. The Radcliff Companies, Australia’s 29th Prime Minister Malcolm Turnbull, and former Lord Mayor of Sydney Lucy Turnbull also participated in this round. They joined Goldman Sachs, General Catalyst, Spark Capital, HighSage Ventures, and Avenir Capital in backing Mark43’s vision for the future of government technology. To date, the company has raised a total of $257 million to address the rapidly changing public safety market.

Mark43 is the platform of choice for major U.S. cities, including Atlanta, Washington D.C, San Antonio, and Seattle. In partnership with its customers, Mark43 will utilize the funding to develop new products that support community well-being and foster dialogue between public safety agencies and the communities they serve. Mark43 will also dedicate significant resources to amplifying technology’s role in helping public safety be more data-driven and adaptive to today’s challenges.

“Public safety in the United States is evolving more quickly than ever,” said Scott Crouch, CEO and co-founder of Mark43. “With this new capital and key public policy hires, we can continue delivering technology that improves the safety and quality of life for all.”

In keeping with this mission, Mark43 welcomed Ganesha Martin as its Vice President of Public Policy and Community Affairs. Martin is a change agent working at the intersection of diversity, law, and police reform. Her new role centers on uplifting police and citizen voices to create sustainable, structural change. Previously, Martin served as the Director of the Mayor’s Office of Criminal Justice in Baltimore and led Community Affairs and Compliance at the Baltimore Police Department.

“Mark43 is working to solve one of the most salient and nuanced challenges in American society today,” said Ben Stein, co-founder of The Spruce House Partnership. “Taking a differentiated, thoughtful approach to public safety, Mark43 has solidified its leadership in both the domestic and international public safety technology markets. We are honored to partner with Scott and the Mark43 team and to be a long-term, supportive partner as they continue to develop technology and software that will make communities around the world safer.”

The company will also continue to grow its international presence after signing a contract with the New South Wales Police Force in Australia, the third-largest police force in the English-speaking world. As the first vendor to implement a cloud-native platform with an international police agency, Mark43 will build on that momentum by establishing a new office in the United Kingdom and expanding the company’s Toronto office to support its presence in Canada.

With over 120 public safety agency customers across the U.S. and abroad, the company recently launched Mark43 RMS Essentials to address the largest and most underserved portion of the public safety market: agencies of 50 or fewer sworn personnel. Additionally, the company has continued to expand the capabilities of its platform, announcing its ability to support agencies using Microsoft Azure in addition to Amazon Web Services.

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Mark43 Signs to Implement Industry-Leading Software Solution For Scottsdale Police Department

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NEW YORK, NY, June 24, 2021 — Mark43, the leading cloud-native public safety software company, today announced that it will implement its single-platform Computer-Aided Dispatch (CAD) and Records Management System (RMS) for the Scottsdale Police Department in Arizona. After an exhaustive three-plus year selection process, Scottsdale Police Department has selected Mark43 for the full implementation of a new CAD / RMS, 13 interfaces, and a full data migration from the agency’s legacy systems.

The implementation of Mark43’s RMS will bring seamless data entry and faster reporting to Scottsdale PD’s 400 sworn officers. Thanks to thousands of hours of user research, Mark43’s CAD will be a natural extension of the dispatcher, call taker, and in-field first responder during an emergency response. Additionally, Scottsdale PD will implement Mark43 Analytics, which centralizes CAD and RMS data in real-time to enable agencies to make informed, data-driven decisions.

“The opportunity to partner with the Scottsdale Police Department is incredibly exciting,” said Matthew Polega, Co-Founder & Head of Communications and Public Policy at Mark43. “Public safety agencies need tools that can help them best serve their communities, and we’re honored to power Scottsdale PD’s ongoing commitment excellence, initiative, and integrity.” 

Mark43 partners with over 120 public safety agencies of all sizes in the U.S. and abroad and uses its platform to support the demands of any mission. By providing the fastest, most powerful technology available, Mark43 enables first responders to focus on their most important work–keeping communities safe.

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Mark43 to Deliver Cloud-Native CAD/RMS Solutions for New Mexico Department of Public Safety

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NEW YORK, NY, May 27, 2021 — Mark43, the leading cloud-native public safety software company, today announced that it has entered into an agreement to implement its Computer-Aided Dispatch (CAD) and Records Management System (RMS) with the New Mexico Department of Public Safety (NMDPS). The system will provide patrol officers with a flexible and user-friendly report-writing tool that complies with National Incident-Based Reporting System (NIBRS) requirements. Mark43’s unique cloud-native solution will integrate seamlessly with the NMDPS’s existing systems and applications to provide interoperability, reliability and scalability statewide.

To support its State Police operations and processes, the NMDPS was seeking a modern, state-of-the-art, commercial-off-the-shelf (COTS) software solution to integrate with its existing systems. Mark43 was selected over several other CAD/RMS providers to replace their existing CAD and in-house RMS to fulfill those needs for years to come. This switch to Mark43’s technology marks a continued commitment to modernization within the NMDPS, which serves the entire 121,000 square miles across all twelve of New Mexico’s districts. Additionally, the NMDPS aims to expand the offering to its fellow agencies throughout the state in an effort to enable seamless interoperability and shared data between jurisdictions.

“The landscape of public safety is rapidly changing, and we needed a tech solution that allows us to stay ahead of the curve,” said New Mexico State Police Chief Robert Thornton. “Our partnership with Mark43 and the scalability of the platform will allow New Mexico’s public safety agencies to achieve these goals for decades to come.”

“Mark43’s mission has always been to provide agencies with agile and effective systems that support public safety institutions and the communities they serve, which is why we are very excited to be working with the New Mexico Department of Public Safety,” said Matthew Polega, Co-Founder and Head of Communications and Public Policy at Mark43. “Our partnership will propel the department’s modernization initiative to provide the entire state with more effective and impactful technology.” 

Since its founding in 2012, over 120 public safety agencies across the U.S. and abroad have believed in Mark43’s vision for public safety. The company recently launched Mark43 RMS Essentials to address the largest and most underserved portion of the public safety market: agencies of 50 or fewer sworn personnel. Mark43 is committed to continuing the expansion of its platform capabilities, having recently announced its ability to now support agencies on Microsoft Azure in addition to Amazon Web Services.

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Mark43 Elevates Employee Benefits Offering with Competitive New Package that Includes College Loan Repayment Matching

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NEW YORK, NY, May 19, 2021 — On the tails of being named to Inc. magazine’s annual list of the Best Workplaces for 2021, Mark43, the leading cloud-native public safety software company, today announced a new, competitive benefits package available to all current and future Mark43 employees.

The mighty package competes with the likes of benefits packages offered by major technology organizations across the U.S. In addition to the current offerings of fully paid medical, dental, mental health, and vision coverage for employees and their families, included in the new offering is a generous 401k match, paid parental leave extended to up to 18-weeks for both primary and secondary caregivers, college loan repayment matching, and one-month paid sabbaticals for employees that have been with Mark43 for a minimum of five years. Understanding that an investment in sustaining a positive work culture helps to deliver better experiences for its partner public safety agencies–and the communities these agencies serve–Mark43 will continue to prioritize its employees’ benefits and wellbeing.

“As we look forward to returning to the office, Mark43 is more committed than ever to providing our employees and their families with holistic and comprehensive benefits, regardless of their tenure with the company,” said Steve Hoffman, VP of People at Mark43. “What defines a positive workplace has continued to evolve over the years, and ensuring our employees have the benefits that are meaningful to them and their families as they navigate life’s changes is of the utmost importance to us. Each of these benefits can have a huge impact for our employees. In particular, the college loan match addresses a greater societal issue, college loan debt, and the new benefit seeks to address that to jumpstart our current and future employees’ long term financial wellbeing.”

Mark43 is a leader in the public safety industry employing over 240 staff around the globe with offices in the U.S., Australia and Canada. Its mission is to deliver technology that improves the wellbeing and quality of life for all. At Mark43, these same values are upheld internally with the understanding that employee wellbeing is equally as important as its external mission. The company plans to continue expanding its global presence throughout 2021 with the vision of implementing its industry-leading technology globally to help bridge the gap between law enforcement and the communities they serve.

Those interested in career opportunities with Mark43 can visit Mark43.com/careers or reach out to jobs@mark43.com to learn more.

Mark43 RANKS AMONG HIGHEST-SCORING BUSINESSES ON INC. MAGAZINE’S ANNUAL LIST OF BEST WORKPLACES FOR 2021

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New York, NY (May 12, 2021) – Mark43 has been named to Inc. magazine’s annual list of the Best Workplaces for 2021. Hitting newsstands May 18 in the May/June 2021 issue, and as part of a prominent Inc.com feature, the list is the result of a wide-ranging and comprehensive measurement of American companies that have created exceptional workplaces and company culture whether teams are operating in person or remotely.

Purpose-built in the cloud, Mark43 provides the world’s most powerful public safety Computer-Aided Dispatch, Records Management, analytics, and property and evidence platform while providing industry-leading customer care. Mark43 understands that an investment in diversity and inclusion is an investment in creating a positive culture which, in the long run, helps to deliver better experiences for public safety agencies and the communities they serve. Mark43 focuses on its four core values when aiming to build the best products possible: Pursue Excellence, Include, Be Diligent, and Operate with Humility.

Collecting data from thousands of submissions, Inc. singled out 429 honorees this year. Each nominated company took part in an employee survey, conducted by Quantum Workplace, on topics including management effectiveness, perks, and fostering employee growth. The organization’s benefits were also audited to determine the company’s overall score and ranking. 

“It’s an honor to be recognized by Inc.’s Best Workplaces for 2021 list,” said Steve Hoffman, VP of People at Mark43. “At Mark43, we share a common goal of providing the top-of-the-line technology for supporting first responders and their communities, as well as a culture where employees can flourish and grow their careers, whether they are remote or in an office.”

“The definition of a positive workplace has changed drastically over the past year,” says Inc. magazine editor-in-chief Scott Omelianuk. “Stocked fridges and nap pods were no longer perks many companies could rely on once work went remote. So, this year’s list is even more important as it reveals organizations that continue to enrich the lives of its employees amid a pandemic.” 

Mark43 Selected as Finalist in Software Category of Fast Company’s 2021 World Changing Ideas Awards

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New York, May 4, 2021 — The winners of Fast Company’s 2021 World Changing Ideas Awards were announced today, honoring the businesses, policies, projects, and concepts that are actively engaged and deeply committed to pursuing innovation when it comes to solving health and climate crises, social injustice, or economic inequality.

Mark43 is proud to announce it has been awarded as a Finalist in the Software category of Fast Company’s 2021 World Changing Ideas awards for the Mark43 Pandemic Preparedness Package. Amid the pandemic, Mark43 recognized that local police and first responders found themselves struggling to understand the scope of the pandemic in their own communities and track the virus’s impact amongst their own ranks. In record time, the company created the Pandemic Preparedness software package that includes Potential Exposure Reports, an Exposure Status Update Report, and a COVID-19 Potential Exposure Dashboard. The package enables agencies to seamlessly capture data on how COVID-19 is affecting the agency itself and the community which it serves. While Mark43’s software typically costs up to millions of dollars, the company elected to donate one year of the subscription to its Pandemic Preparedness Package to any law enforcement agency in the U.S.

Now in its fifth year, the World Changing Ideas Awards showcase 33 winners, more than 400 finalists, and more than 800 honorable mentions—with Health and Wellness, AI & Data among the most popular categories. A panel of eminent Fast Company editors and reporters selected winners and finalists from a pool of more than 4,000 entries across transportation, education, food, politics, technology, and more. Plus, several new categories were added, including Pandemic Response, Urban Design, and Architecture. The 2021 awards feature entries from across the globe, from Brazil to Denmark to Vietnam.

Showcasing some of the world’s most inventive entrepreneurs and companies tackling exigent global challenges, Fast Company’s Summer 2021 issue (on newsstands May 10) highlights, among others, a lifesaving bassinet; the world’s largest carbon sink, thanks to carbon-eating concrete; 3D-printed schools; an at-home COVID-19 testing kit; a mobile voting app; and the world’s cleanest milk.

“It’s an honor to have been included as a Finalist of Fast Company’s 2021 World Changing Ideas awards,” said Matthew Polega, Co-Founder and Head of Communications and Public Policy at Mark43. “First responders don’t have the luxury of working remotely and are constantly at risk of exposure to COVID-19 while out in the field. The Mark43 Pandemic Preparedness Package enables agencies to focus on keeping their communities, and their members, healthy and safe instead of wrestling with tracking exposures and quarantines. From agencies in New York to California, first responders at agencies nationwide have already benefited from the modern, lightweight, easy-to-use offering.”

“There is no question our society and planet are facing deeply troubling times. So, it’s important to recognize organizations that are using their ingenuity, impact, design, scalability, and passion to solve these problems,” says Stephanie Mehta, editor-in-chief of Fast Company. “Our journalists, under the leadership of senior editor Morgan Clendaniel, have discovered some of the most groundbreaking projects that have launched since the start of 2020.”

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Mark43 RMS Essentials’ Package Launches, Offering Robust Functionality at an Affordable Price

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NEW YORK, NY, April 8, 2021 — Mark43, the leading cloud-native based public safety software company, today announced the launch of Mark43 RMS Essentials–a new offering for law enforcement agencies with 50 or fewer sworn personnel across the U.S. The solution allows agencies to leverage all of the best parts of Mark43 RMS at a lower cost while still providing quick deployment and streamlined federal and state-specific NIBRS compliance.

Mark43 RMS Essentials fills the need for law enforcement agencies who are in search of modern technology but can’t necessarily budget for expensive purchases like major municipalities can. The offering equips departments with the market-defining features of the Mark43 platform and Records Management System (RMS): robust public safety software, industry-leading project implementation management, and premier customer support. Now, any agency can tap into the extraordinary features of Mark43’s platform without the financial burden–a vital option for the 10,000-plus police agencies across the U.S. comprised of 50 or fewer sworn personnel.

“Mark43 RMS provides the fastest, most pleasant law enforcement report-writing experience possible,” said Florian Mayr, Co-Founder and Head of Product at Mark43. “With Mark43 RMS Essentials, we’re removing the barrier of cost to the modern technologies law enforcement agencies need in order to do their jobs efficiently, safely, and effectively–without sacrificing functionality.”

In addition to the aforementioned services, Mark43 RMS Essentials provides powerful analytical capabilities, supplying dashboard and statistical reporting functionality through the Mark43 Business Intelligence Suite. Additionally, Mark43 RMS Essentials includes advanced investigations functionality for industry-leading case management.

Mark43 was purpose-built in the cloud to ensure its software is constantly updated, guaranteeing that the technologies respond to the changing needs of its customers. As public safety missions continue to evolve, Mark43 is dedicated to offering solutions for agencies nationwide, regardless of their size.

Public safety officials interested in learning more can visit www.mark43.com/rms-essentials or reach out to rms-essentials@mark43.com.

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Mark43 Expands Florida Presence by Launching Premier Records Management System for Miramar Police Department in Broward County

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NEW YORK, NY, March 4, 2021 — Mark43, a leading cloud-based public safety software company, today announced that it has launched its innovative Records Management System (RMS) for the Miramar Police Department in Florida. While Mark43 has been rapidly expanding in the Florida market, this is the company’s first launch in Broward County. With its unprecedented dual-cloud capabilities, Mark43 can now support agencies seeking a solution delivered through Microsoft Azure across the U.S. and internationally.

“Mark43’s agility and flexibility as a platform is one of our strongest features,” said Matthew Polega, Co-Founder and Head of Communications and Public Policy. “We are excited to work with Microsoft Azure and expand our breadth of capabilities to provide agencies in Florida and beyond with the support that they deserve.” 

“Microsoft Azure helps Mark43 deliver secure solutions that enable law enforcement agencies to focus more on helping the communities they serve and less on time-consuming records management and reporting,” said Toni Townes-Whitley, President, U.S. Regulated Industries at Microsoft.  “Microsoft and Mark43 also share a deep commitment to compliance and security for cloud-powered law enforcement solutions.”

Mark43 RMS will bring unprecedented ease-of-use, reporting speed, and data accuracy to Miramar PD’s 200 sworn officers and additional support personnel. In addition to providing the most enjoyable report writing experience available on the market, Mark43 RMS seamlessly complies with the FBI’s National Incident-Based Reporting System (NIBRS). The application natively handles all NIBRS rules and validations, generates all necessary reports, and removes any worries for agencies about 100% compliant reporting. This will enable Mark43’s Florida customers to easily transition to the Florida Incident-Based Reporting System (FIBRS). 

“We are thrilled about the technological innovation that Mark43 and Microsoft Azure are bringing to help our agency run smoothly,” said Noel Alvarez, Operational Support Division Manager at Miramar PD. “We could not imagine better partners for our mission to provide a safe environment and enhance the quality of life for the City of Miramar.” 

In the ever-evolving world of public safety, Mark43 is dedicated to continuously innovating and expanding its platform to let agencies focus on what matters most. As part of this mission, Mark43 is able to provide unwavering support to address any customer needs or questions as they arise. To fit Miramar PD’s specific needs, the launch includes full data migration from a legacy system common in Broward County, and interfaces for TraCS state crash and citation reporting, Motorola CAD, and ELVIS state person and vehicle search. 

Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety.

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