Mark43 and Box Collaborate to Keep Digital Evidence Connected to the Case Record

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NEW YORK – October 19, 2026 – Mark43, the leading cloud-native public safety operations platform, today announced an integration with Box, the leading Intelligent Content Management platform. The integration keeps digital evidence connected to the case, helping investigators access the context they need to move cases forward, while maintaining control over evidence, sharing and costs. 

Digital evidence is central to nearly every investigation, yet it is often managed separately from the Records Management System (RMS) and the case context investigators rely on. Body-worn camera, drone and CCTV footage, photos and other content can live across separate systems, forcing investigators to leave the case to find, organize and manually associate evidence with the correct record. Sharing adds another layer of complexity. In a Bureau of Justice Assistance-sponsored survey, 42% of responding agencies reported relying on physical copies to share body-worn camera footage with other agencies, while many digital evidence platforms require prosecutors, courts and other partners to hold their own licenses. As evidence volumes and retention periods grow, this approach becomes more costly, cumbersome and difficult to sustain.

“Agencies are collecting more digital evidence than ever, and that volume will only grow as they increasingly use drones, sensors, video and other technologies in the field,” said Florian Mayr, co-founder and Head of RMS at Mark43. “Investigators shouldn’t have to conduct a separate search to find the evidence supporting their case. By connecting Box directly to the case in Mark43 RMS, we’re making that digital evidence easier to access while giving agencies more choice in how they manage it.”

“Effective collaboration depends on people having secure access to the right information and a clear understanding of the context around it,” said Sabih Khan, Director, Justice and Public Safety Business at Box. “By bringing Box and Mark43 together, agencies can keep digital evidence securely connected to the case record, creating a more consistent way for teams and external partners to access, manage, and share critical content throughout the process. This helps reduce fragmentation between systems while giving agencies greater control over how sensitive information is handled.”      

Through the integration, Mark43 remains the operational system of record, connecting reports, people, locations and investigative data within the case, while Box provides the secure, scalable environment for the digital evidence that supports it. When an investigator opens a case in Mark43, a corresponding folder is automatically created in Box and labeled with the case number. With one click, investigators can move directly from the case to its corresponding evidence folder in Box without manual searching, tagging or jumping between systems. 

Mark43 and Box pair enterprise-grade security and compliance, including FedRAMP and CJIS, with greater agency control over digital evidence. Agencies can define who can view, download and share sensitive content and maintain a full audit trail as evidence moves through the justice process, helping support accountability and chain of custody without requiring additional licenses for external recipients.

Learn more about this partnership at IACP 2026, October 24-27 in Orlando, Florida. Stop by booths #2711 and #2721 in the Exhibition Hall to talk with the Box and Mark43 teams.

The Dispatch: Thomasville police become first N.C. agency to adopt Mark43 platform

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By: Jill Doss-Raines

THOMASVILLE — Nearly a year after a cyberattack exposed vulnerabilities in its aging records system and disrupted some department operations, the Thomasville Police Department has deployed a cloud-based public safety platform.

The department has implemented Mark43’s Records Management System, OnScene mobile application and Insights analytics platform.

The transition replaces a records management system the department had relied on for roughly two decades and gives officers access to new mobile reporting, crime analysis and records management tools designed to improve efficiency, officer safety and data security.

Police Chief Dustin Carter said the decision was driven by the department’s growth and the need for stronger cybersecurity protections.

“It’s very important to continue to evaluate and modernize our technology as we grow,” Carter said. “That’s what drives safer outcomes and real crime reductions to keep our community safe. You don’t know your true vulnerabilities until there’s a cyberattack. We realize how important it is to protect the data of our citizens and knew upgrading our systems to a secure, cloud-native platform was critical.”

Last year’s cyberattack highlighted the risks associated with older, on-premises computer systems and accelerated plans to move to a cloud-based platform with enhanced security protections.

Under the previous system, department staff spent significant time maintaining aging servers and software. Officials said moving to a cloud-based platform will reduce those maintenance demands while providing stronger security controls and automatic updates.

The change is also restoring capabilities officers lost under the department’s previous records management system.

“Our legacy RMS (records management system) was not able to communicate with the county CAD (computer-aided dispatch), so we lost the ability for our officers to do mobile field reporting, which took us back 20 years because officers had to come to our HQ to complete reports, which took them off the streets,” Carter said.

With the new system, officers can complete and submit reports from the field.

Capt. Wesley Barber said officers also will be able to review information about people, addresses and calls for service before arriving at a scene, providing better situational awareness and improving officer safety.

The platform is expected to streamline investigations by reducing duplicate data entry for incident reports, arrest reports and evidence documentation.

Police leaders also expect to gain improved crime analysis capabilities through the Insights platform. The department’s previous system made it difficult to search narrative reports and identify patterns. The new tools will help analyze crime trends and identify hotspots so police can deploy resources more effectively.

For residents, Carter said, the technology upgrade should translate into faster service, greater officer visibility in the community and stronger protection of sensitive personal information.

“This is about giving our officers better tools to do their jobs while giving our community greater confidence that their information is protected,” Carter said. “Our officers will spend less time behind a desk and more time serving the people of Thomasville.”

Bob Hughes, chief executive officer of Mark43, noted the department is the first agency in North Carolina to launch on the platform.

“Chief Carter is investing in secure, resilient technology that will support their officers for years to come,” Hughes said. “We’re proud to partner with the Thomasville Police Department to modernize its operations and help officers spend more time serving their community.”

Original Story: https://www.the-dispatch.com/news/local/thomasville-police-become-first-n-c-agency-to-adopt-mark43-platform/article_2a8de5b5-87b3-54d0-9be0-9f575aa25235.html

Thomasville Police Department Upgrades Public Safety Operations with Mark43

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NEW YORK – October 13, 2026 – Mark43, the leading cloud-native public safety operations platform, today announced that the Thomasville Police Department has deployed its AI-powered Records Management System (RMS), OnScene (mobile app) and Insights (advanced analytics), making it the first agency in North Carolina to launch on the Mark43 platform. Thomasville PD serves approximately 28,000 residents with nearly 70 sworn officers, making it one of the largest municipalities in Davidson County. The city today sits within a fast-growing corridor near High Point, Greensboro, and Winston-Salem. 

“It’s very important to continue to evaluate and modernize our technology as we grow. That’s what drives safer outcomes and real crime reductions to keep our community safe,” said Chief Dustin Carter of the Thomasville Police Department. “When we looked at a new technology partner, cost, ease of use, and being truly cloud-native mattered most and Mark43 stood out on all those fronts. We’re excited to be the first agency in North Carolina to make this move.” 

Bob Hughes, CEO of Mark43 said, “Chief Carter is investing in secure, resilient technology that will support their officers for years to come. We’re proud to partner with the Thomasville Police Department to modernize its operations and help officers spend more time serving their community.” 

Built for Security and Resiliency 

The technology upgrade comes on the heels of a cyberattack that exposed the risks of running mission-critical operations on an aging, on-premises system. Thomasville PD had relied on its legacy, server-based RMS for roughly 20 years. “You don’t know your true vulnerabilities until there’s a cyberattack,” said Chief Dustin Carter. “We realize how important it is to protect the data of our citizens and knew upgrading our systems to a secure, cloud-native platform was critical.”  

With patches and maintenance built around an aging server, the department’s IT staff spent significant time simply keeping the system running. “Moving to a cloud-native system with industry-leading security controls will safeguard our citizens’ data and will give our IT team back valuable time to spend on our operational priorities,” he added.  

Restoring Mobile Field Reporting and Streamlining Investigations 

The transition also restores the ability for officers to complete reports directly in the field, rather than returning to the station to complete reports and other essential paperwork. 

“Our legacy RMS was not able to communicate with the County CAD, so we lost the ability for our officers to do mobile field reporting, which took us back 20 years, because officers had to come to our HQ to complete reports which took them off the streets,” said Chief Carter. “With Mark43 RMS and OnScene, we’re giving our officers the ability to complete and submit reports while staying in the community,” said Captain Wesley Barber of the Thomasville Police Department. 

In addition, officers will be able to check name and location information before arriving to a call through Mark43 OnScene. “Having that information prior to arrival will certainly improve officer safety during response,” said Captain Barber. 

Mark43 RMS also reduces duplicative data entry in incident reports, arrest reports, and property vouchers. “Mark43 is going to allow us to streamline processes and eliminate duplication. Reports are pre-populated, which will lead to more complete and error-free reports and notable time savings,” said Captain Barber.  

The department also expects to gain sharper investigative and crime-analysis capabilities. Its previous system made it difficult to search report narratives and identifying patterns. With Mark43 Insights, Thomasville PD will be able to identify hotspots, track crime trends, and deploy resources more effectively. 

Strengthening Officer Safety and Community Trust 

For residents, the technology upgrade will be reflected in faster service, increased officer visibility in the community, and stronger protection of sensitive public safety data. “This is about giving our officers better tools to do their jobs while giving our community greater confidence that their information is protected. Our officers will spend less time behind a desk and more time serving the people of Thomasville,” said Chief Carter.  

San Diego County Sheriff's Office Modernizes Dispatch with Launch of Mark43 Platform

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NEW YORK – October 5, 2026 – The San Diego County Sheriff’s Office (SDSO) has officially launched the Mark43 public safety platform, replacing its 25-year-old legacy CAD system and delivering a modern, real-time dispatch and response environment for more than 3.2 million residents across 4,200 square miles. The deployment equips over 3,000 sworn personnel, 100 dispatchers and another 100 professional staff with upgraded tools designed to strengthen officer safety, improve situational awareness, and streamline emergency communications.

“The capabilities of Mark43, coupled with collaboration to tailor the system to SDSO’s needs, show how vital strong partnerships are when developing tools that better serve our communities,” said Captain Nathan Rowley, noting that SDSO saw immediate improvements in workflows and access to information following the transition.

“San Diego County Sheriff’s Office requires technology that can perform at scale. Our partnership with Sheriff Martinez, CTO Kakkad, and the SDSO team has been exceptional, and we look forward to continued innovation together,” said Bob Hughes, Chief Executive Officer of Mark43.

“The successful rollout represents years of planning and collaboration across the department. It’s exciting to see this modern platform support our operations for years to come,” said Communications Coordinator Tamra Samuels, who led integration and testing efforts for SDSO.

With Mark43 CAD, dispatchers gain modern mapping, visual layers, and real-time unit locations, enhancing their ability to coordinate incidents confidently and accurately. The platform also enables remote dispatching for non-emergency calls, expanding staffing flexibility beyond the primary communications center.

Through Mark43 First Responder, OnScene with CarPlay capabilities, deputies can access critical CAD details on their phones and in vehicles, staying informed as incidents evolve and improving decision-making in the field.

“Our approach to technology starts with solving operational challenges. Mark43 gives us a platform that can evolve with our needs, improve efficiency, strengthen officer safety, and better serve San Diego County,” said Ashish Kakkad, Chief Technology Officer at SDSO.

This deployment follows the Port of San Diego Harbor Police Department’s launch earlier this year, helping expand coordinated response and regional information-sharing.

Mark43 Appoints Alison Durant as Chief Marketing Officer 

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NEW YORK – October 1, 2026 – Mark43, the leading cloud-native public safety operations platform, today announced the appointment of Alison Durant as Chief Marketing Officer (CMO). Durant will lead Mark43’s marketing organization as the company enters its next phase of growth, expanding its platform, customer base, and market presence. 

The appointment follows a period of continued expansion for Mark43, including this week’s announcement that the company has acquired ForceMetrics. The acquisition expands Mark43’s data intelligence capabilities and advances the company’s vision for a more connected, modern public safety technology platform. 

“Alison brings the strategic and operational leadership we need as Mark43 enters its next phase of growth,” said Bob Hughes, CEO of Mark43. “She has a proven track record of building go-to-market organizations, helping companies expand into new markets and integrating growth initiatives across the business. Her ability to connect customer insight, product strategy and commercial execution will be a tremendous asset as we scale Mark43.” 

Durant is a seasoned technology marketing executive with more than 30 years of experience building and scaling businesses across SaaS, fintech and vertical software. She has served as Chief Marketing Officer at EngageSmart and LogMeIn and held senior global marketing leadership roles at Oracle and Endeca. At EngageSmart, Durant joined the company during a period of rapid growth and led marketing through its initial public offering in 2021. Throughout her career, she has helped companies navigate significant periods of organic growth, acquisitions, market expansion and business transformation, building go-to-market strategies and organizations that align marketing closely with sales, product and broader business objectives. 

“Mark43 is at an exciting point in its evolution,” said Alison Durant, Chief Marketing Officer at Mark43. “The company has built a strong foundation with exceptional technology, deep customer relationships and a clear understanding of the challenges facing public safety agencies. What attracted me to Mark43 is the opportunity to build on that foundation as the company expands, and to help bring greater focus and alignment to how we take that platform to market. I’m excited to work alongside the team to deepen our understanding of the customers we serve, sharpen our go-to-market strategy and help Mark43 bring its vision for modern public safety to more agencies.” 

GovTech: Mark43 Acquires Public Safety Software Company ForceMetrics

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Public safety platform Mark43 announced it has acquired ForceMetrics, in a deal that will combine the latter’s accurate safety data with the former’s resources to disperse that information to field officers.

This follows a strategic partnership between the two companies that began in May.

ForceMetrics was founded to address blind spots in public safety data that can have unwanted consequences in the field. While many systems and data silos are built for analysts, officers may find themselves without the time to log in to each system to find a single answer. The company uses AI to connect a wide array of systems, jurisdictions and generations of technology that in turn become searchable at critical moments.


This combined wealth of knowledge can provide officers with vital information before even arriving at the scene. Ensuring data of the right context is useful to first responders at the right time can make communities safer.

Agencies can count on ForceMetrics’ continued work on existing systems, but now with the addition of Mark43’s support and resources. This comes with the opportunity to centralize data from multiple technology ecosystems within computer-aided dispatch and records management system workflows, providing critical context to first responders.

Public safety professionals using outdated tools or inaccurate information can have negative effects on a community and its trust. This partnership will utilize accurate data efficiently gathered by Mark43 and connect officers and first responders with that information through ForceMetrics’ AI-powered software. Public safety agencies should have access to an expanded data foundation for real-time support that can fuel better outcomes.

“Mark43 and ForceMetrics share a vision that great technology, applied to the real challenges public safety agencies face, advances the mission of keeping communities safe,” Bob Hughes, Mark43 CEO, said in a statement. “Together, we can put more of the information agencies already have to work when and where it matters.”

Original Story: https://www.govtech.com/biz/mark43-acquires-public-safety-software-company-forcemetrics

VMBlog: Mark43 Acquires ForceMetrics

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By: David Marshall

Mark43 announced its acquisition of ForceMetrics, advancing its vision for modern public safety technology. ForceMetrics helps agencies turn complex, fragmented data into actionable intelligence in the field. As part of Mark43, the team will continue serving its customers and building innovative technology while bringing its solutions to more agencies. Together, Mark43 and ForceMetrics are accelerating a future where public safety agencies can get more from their data and make faster, better-informed decisions in the moments that matter most.

“Mark43 and ForceMetrics share a vision that great technology, applied to the real challenges public safety agencies face, advances the mission of keeping communities safe,” said Bob Hughes, CEO of Mark43. “Bringing ForceMetrics into Mark43 makes our platform even stronger. Together, we can put more of the information agencies already have to work when and where it matters. Andre and his team have built an exceptional company, and I’m thrilled that he and his talented team are joining Mark43.”

“ForceMetrics was founded on the belief that giving first responders the right context at the right time helps them act with confidence and drive better outcomes for their communities. I’m incredibly proud of what our team has built and the trust our customers have placed in us,” said Andre McGregor, Founder of ForceMetrics. “In Mark43, we found a team that shares our focus on making technology simple, intuitive and useful for first responders. I’m excited to begin this next chapter together, taking that mission even further and helping agencies make their communities safer.”

Mark43 and ForceMetrics have approached the same challenge from complementary directions, with a shared focus on empowering public safety agencies to access good data and put it to work. Mark43 helps agencies capture data faster and more accurately, and makes it available across critical workflows in dispatch, response and investigations. ForceMetrics has focused on connecting information across disparate systems, jurisdictions and generations of technology, making that data searchable, analyzable and responsibly available to AI. Together, these capabilities create a richer data foundation and expand how agencies can use it in real-time to support public safety operations for better outcomes.

ForceMetrics will continue to work across the technologies and systems agencies use, now backed by the support and resources of Mark43. Agencies using Mark43 will also have new opportunities to bring data from across their technology ecosystems into one place and put those insights to work directly within CAD and RMS workflows, giving first responders critical context in the field.

Original Story: https://vmblog.com/news/mark43-acquires-forcemetrics/

Mark43 Acquires ForceMetrics 

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NEW YORK, September 28, 2026 – Mark43 today announced its acquisition of ForceMetrics, advancing its vision for modern public safety technology. ForceMetrics helps agencies turn complex, fragmented data into actionable intelligence in the field. As part of Mark43, the team will continue serving its customers and building innovative technology while bringing its solutions to more agencies. Together, Mark43 and ForceMetrics are accelerating a future where public safety agencies can get more from their data and make faster, better-informed decisions in the moments that matter most. 

“Mark43 and ForceMetrics share a vision that great technology, applied to the real challenges public safety agencies face, advances the mission of keeping communities safe,” said Bob Hughes, CEO of Mark43. “Bringing ForceMetrics into Mark43 makes our platform even stronger. Together, we can put more of the information agencies already have to work when and where it matters. Andre and his team have built an exceptional company, and I’m thrilled that he and his talented team are joining Mark43.” 

“ForceMetrics was founded on the belief that giving first responders the right context at the right time helps them act with confidence and drive better outcomes for their communities. I’m incredibly proud of what our team has built and the trust our customers have placed in us,” said Andre McGregor, Founder of ForceMetrics. “In Mark43, we found a team that shares our focus on making technology simple, intuitive and useful for first responders. I’m excited to begin this next chapter together, taking that mission even further and helping agencies make their communities safer.” 

Mark43 and ForceMetrics have approached the same challenge from complementary directions, with a shared focus on empowering public safety agencies to access good data and put it to work. Mark43 helps agencies capture data faster and more accurately, and makes it available across critical workflows in dispatch, response and investigations. ForceMetrics has focused on connecting information across disparate systems, jurisdictions and generations of technology, making that data searchable, analyzable and responsibly available to AI. Together, these capabilities create a richer data foundation and expand how agencies can use it in real-time to support public safety operations for better outcomes. 

ForceMetrics will continue to work across the technologies and systems agencies use, now backed by the support and resources of Mark43. Agencies using Mark43 will also have new opportunities to bring data from across their technology ecosystems into one place and put those insights to work directly within CAD and RMS workflows, giving first responders critical context in the field. 

The announcement follows the strategic partnership Mark43 and ForceMetrics announced in May 2026. The ForceMetrics team, led by its founders Andre McGregor, Chris Kersulic, Brendan Cronin, Shane McGregor and Jason Truppi will join Mark43, bringing its solutions to more agencies across public safety.

Third News: Mark43 Unites UK Policing Leaders to Foster Digital Innovation and Reform

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Mark43 Unites UK Policing Leaders to Foster Digital Innovation and Reform

Mark43, a pioneering player in cloud-native public safety technology, gathered over 100 senior leaders from UK policing and various industries at its 2026 DDaT Forum in Manchester. This event focused on future technological advancements, responsible AI usage, and the ongoing push for data integration and modernization.

President and Cofounder Matt Polega expressed the opportunity for UK policing to rethink how technology can play an integral role in daily operations. The idea is to lessen the administrative load on officers and staff, enabling them to access necessary information quickly and efficiently. He emphasized that no police force should face these challenges in isolation; by sharing knowledge and successful practices, the community can improve overall policing outcomes.

The discussions at the forum revolved around critical priorities, including:

  • Modernizing outdated infrastructure
  • Enhancing interoperability and data accessibility
  • Responsibly integrating AI into policing practices
  • Transforming successful local innovations into broader systemic changes

Kate Green, Deputy Mayor of Greater Manchester, highlighted the region’s history of collaboration and innovation. She emphasized the significance of assembling leaders from policing, government, and technology backgrounds to exchange ideas that enhance public services and foster safer communities.

Chris Todd, Chief Constable of Humberside Police and NPCC Lead for Data Integration, noted that some of the best innovations in policing emerge from local initiatives. He articulated the need to connect these successes, streamline data movement across policing entities, and create a conducive environment for substantial innovation to proliferate.

Andy Newsham, a Safety and Security Subject Matter Expert at PwC, commented on the complexities of navigating operational models, investment strategies, and governance in policing. He stressed that the forum provides a platform to align these elements, ensuring reform leads to tangible improvements.

Blair Gibbs from the Police Foundation added that discussions on AI in policing are evolving. Instead of merely showcasing what technology can achieve, the focus is shifting towards identifying genuine value. This includes rigorously defining the problems to be solved and establishing safeguards necessary to maintain public and workforce trust.

Joe Manning, Managing Director of Invest Manchester, expressed enthusiasm about Mark43’s commitment to innovation within the city. He noted that Greater Manchester’s collaborative environment positions it uniquely as a hub for advancing public services through technological development.

The DDaT Forum effectively brought together a diverse group of leaders—including police force representatives, government officials, researchers, and technology experts—underscoring the need for collaboration in building a more resilient and effective future for UK policing.

Original Story: https://third-news.com/article/f12d70a6-ad33-11f1-ae9e-9ca3ba08e13f

Mark43 Brings UK Policing Leaders Together to Advance Digital Reform 

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MANCHESTER, UK — 10 September 2026 — Mark43, the leading cloud-native public safety technology company, convened more than 100 senior leaders from across UK policing and industry at its annual 2026 DDaT Forum this week in Manchester to discuss the future of technology advancements, responsible AI, reform, data integration and modernization. 

“UK policing has a real opportunity to rethink the role technology plays in day-to-day operations,” said Matt Polega, President, Cofounder and Managing Director of the UK at Mark43. “Technology should make it easier for officers and staff to do their jobs — reducing administrative burden, connecting information and giving people the tools they need when they need them. No force should have to solve these challenges alone. By bringing policing leaders together to share what’s working, we can learn from each other and help turn proven approaches into better outcomes across UK policing.” 

Discussions focused on several priorities shaping the future of UK policing: modernising legacy infrastructure, improving interoperability and access to data, adopting AI responsibly, and turning successful local innovation into broader change. 

“Greater Manchester has always been a place where collaboration and innovation can drive meaningful change,” said Deputy Mayor of Greater Manchester Kate Green. “Bringing leaders from across policing, government and technology together to share ideas and learn from one another is an important part of making sure innovation translates into better public services and safer communities.” 
 
“Some of policing’s best innovation starts locally,” said Chris Todd, Chief Constable of Humberside Police and NPCC Lead for Data Integration. “The opportunity now is to connect those successes, improve how data moves across policing and create the conditions for effective innovation to scale.” 

“Modernisation is ultimately about making information more useful and accessible to the people who need it,” said Anthony McNally, Assistant Chief Constable, Police Service of Northern Ireland. “Strong governance, interoperability and effective delivery are fundamental to getting there.”

“The scale of change underway across policing makes collaboration and shared learning more important than ever,” said James Slessor, Managing Director, UK and Global Public Safety Lead at Accenture. “It requires rethinking how people, processes and technology work together in new ways to deliver better outcomes. Conversations like those at the Mark43 DDaT Forum are important for sharing what’s working and moving that progress forward.”

Andy Newsham, Safety & Security Subject Matter Expert at PwC said, “Forces are navigating questions around operating models, investment, governance and how local transformation can contribute to progress across policing. This is an opportunity to connect those pieces so reform delivers tangible results.” 

“The conversation around AI in policing is moving beyond what the technology can do to where it can genuinely add value,” said Blair Gibbs, Director of the Police Foundation. “That means being rigorous about the problems we are trying to solve, the safeguards that need to be in place and how we maintain the confidence of both the workforce and the public. The Mark43 DDaT Forum is a valuable opportunity to bring different perspectives together and tackle these questions openly and practically.” 

“Greater Manchester has a strong track record of bringing together technology, innovation and public service, and we’re pleased to see Mark43 continuing to invest and grow its presence here,” said Joe Manning, Managing Director of Invest Manchester. “Bringing leaders from across UK policing together in Manchester reflects the city-region’s strength as a place where organisations can collaborate, innovate and help shape the future of public services.” 

The forum brought together leaders from police forces, government, research and advisory organisations, and the technology sector, reflecting the collaboration required to build a more connected, resilient and effective future for UK policing. 

Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety.

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