Edge Expands EdgeMarket with Mark43’s Public Safety Platform, Bringing Modern Campus Safety Technology to Higher Education Nationwide 

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NEWARK, NEW JERSEY, March 27, 2026 – Edge, the nation’s leading member-owned nonprofit technology consortium, today announced the addition of Mark43 to its EdgeMarket cooperative purchasing platform. Mark43’s cloud-native public safety operations platform —encompassing computer-aided dispatch (CAD), records management system (RMS), OnScene (mobile field application), and Insights (advanced analytics)— is trusted by more than 300 agencies across the United States and United Kingdom. Through EdgeMarket, Edge member institutions can now access Mark43’s technology through a streamlined procurement process that eliminates the complexity and cost barriers traditionally associated with public safety technology upgrades. 

Founded approximately 13 years ago by three Harvard undergraduates, Mark43 was built on the premise that public safety professionals deserve the same modern, interoperable, cloud-native technology available in other sectors. Hosted on AWS GovCloud, the platform is the only FedRAMP High authorized CAD and RMS solution on the market and upholds a comprehensive portfolio of cybersecurity certifications including SOC 2 Type II, CJIS compliance, GovRAMP High Authorization, ISO 27001, and Cyber Essentials Plus, making it particularly well-suited for higher education and K-12 institutions handling sensitive data. 

“Joining EdgeMarket is an important milestone for Mark43 as we continue to expand our reach to campus safety programs across the country, particularly in New Jersy and New York. Our mission is to give every campus the same modern, mission-critical technology that the largest public safety agencies rely on,and partnerships like this one make that possible. By combining Mark43’s industry leading public safety platform with Edge’s streamlined procurement model and ecosystem, we’re enabling institutions to move faster, strengthen collaboration with local agencies, and better protect their students, faculty and staff,” shares Tim Merrigan, Chief Customer Officer, Mark43. 

Campus safety teams face many of the same challenges as municipalities, from drug activity and assault to the risk of targeted violence, often with fewer resources and outdated technology. Mark43’s platform enables campus police to move beyond paper-based workflows into a fully modern, mobile-capable environment. With precise sub-premise dispatching capabilities, responders can be directed to a specific room or floor within a building, improving response times across complex campus environments. The Mark43 OnScene mobile app provides full access to dispatch, records, and incident data from the palm of officers’ hands so they can stay out in the field, reducing time spent at headquarters behind a desk.  Because the platform is cloud-native, agencies can also collaborate more effectively with local law enforcement, sharing information in real time during critical events. Importantly, the platform can scale to meet shifting needs,  an important advantage during high-density events like graduation ceremonies and football games, enabling seamless coordination with partner agencies when it matters most.  

Dan Miller, Assistant Vice President, EdgeMarket and Solution Strategy, explains, “Modernizing public safety technology is a priority for campuses across our network. Mark43’s proven platform, delivery, and commitment to mission-driven service make them an outstanding addition to EdgeMarket, and we look forward to helping our member institutions access this technology more easily.” 

Mark43 also simplifies Clery Act compliance by enabling campus police to collect, analyze, and report crime statistics through built-in analytics tools, reducing administrative burden while improving transparency with campus communities and regulatory bodies. Mark43’s AI-powered tools including ReportAI and BriefAI help officers complete incident reports more efficiently while keeping the human or officer  in the loop on all outputs. Nearly thirty percent of Mark43’s employees are former law enforcement, first responders and veterans, a staffing philosophy that shapes how the company supports each customer’s mission, through implementation and beyond. 

The EdgeMarket cooperative purchasing model eliminates the need for individual institutions to conduct their own lengthy RFP processes, enabling campus safety directors and CIOs to move more quickly from evaluation to implementation. Edge’s high-performance fiber network — with a direct connection into AWS, built-in cybersecurity protections, and a 100% uptime record — provides the reliable infrastructure that mission-critical public safety systems require.  

About Mark43 

Mark43 brings modern technology to enhance public safety, making state, local, and federal agencies faster, smarter, and their communities safer. Its integrated Records Management System, Computer-Aided Dispatch, and Data Analytics form the backbone of a unified, real-time public safety operating platform to streamline workflows, improve response times, and foster collaboration. Trusted by over 300 agencies, Mark43 increases effectiveness and efficiency amid rising demands and limited resources. By supporting first responders with innovative tools, AI technology, and a strong cybersecurity foundation, Mark43 equips public safety agencies to address the challenges of today and tomorrow. For more information, visit www.mark43.com. 

About Edge 

Edge serves as a member-owned, nonprofit provider of high-performance optical fiber networking and internetworking, Internet2, and a vast array of best-in-class technology solutions for cybersecurity, educational technologies, cloud computing, and professional managed services. Edge provides these solutions to colleges and universities, K-12 school districts, government entities, hospital networks, and nonprofit business entities as part of a membership-based consortium spanning across the nation.  

Mark43 and Mi-Case Announce Partnership to Deliver a Comprehensive Public Safety Platform for Law Enforcement Agencies

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NEW YORK – March 3, 2026 – Mark43, the leading cloud-native public safety operations platform trusted by over 300 agencies globally, and Mi-Case, a leader in jail management and offender management solutions  trusted by 11 state departments of corrections as a partner for their statewide systems, today announced a strategic partnership designed to deliver a  comprehensive, connected technology experience for law enforcement agencies, including Sheriff’s Offices.

Through this partnership, Mark43’s modern, cloud-native, and AI-powered public safety platform, including Computer-Aided Dispatch (CAD), Records Management System (RMS), OnScene (mobile app), and Insights (advanced analytics), will work seamlessly alongside Mi-Case’s Jail Management System (JMS). The partnership delivers a unified and configurable public safety solution that empowers law enforcement agencies with modern, intuitive tools to streamline operations, enhance compliance, and adapt to evolving needs.

“Law enforcement deserves technology that works the way they do. As a connected, modern system, not a collection of silos,” said Wendy Gilbert, SVP of Product at Mark43. “By partnering with Mi-Case, we’re delivering a platform that offers agencies a seamless, intuitive user experience across dispatch, records, and booking. Together, we’re committed to open, interoperable solutions, empowering agencies to avoid single-vendor lock-in and benefit from configurable tools that minimize costly customizations and accelerate deployment. This is how the industry moves forward: purpose-built for the realities of public safety.”

Mark43 and Mi-Case share a common foundation: deep public safety expertise, cloud-native architecture built on AWS GovCloud and platforms designed to evolve continuously without disruptive upgrades or maintenance. Both solutions prioritize configuration over customization, enabling agencies to adapt workflows speedily from patrol to custody without sacrificing long-term scalability or security.

Mi-Case’s JMS brings a modern, intuitive user experience as well as significant experience in collaborative implementations, earning the trust of state and county agencies across the U.S. Designed specifically for the operational and compliance demands of jail and custody environments, Mi-Cases’s JMS complements Mark43 RMS to deliver continuity across the justice lifecycle.

“Jail management sits at one of the most complex intersections in public safety: compliance, intake, housing classification, and release coordination all under one roof.” said Susan Dean, JMS Practice Lead at Mi-Case. “We deliberately chose to build our JMS hand-in-hand with a county sheriff’s office because that kind of complexity can’t be solved from a whiteboard. It has to be solved, and built to deliver, alongside the people living it every day. Chris Williams, VP of Sales at Mi-Case added “Mark43 knows the market and that validation matters for us—but what matters more is what it means for agencies. Partnering with Mark43 allows agencies to bring together a modern JMS with a proven CAD and RMS platform, all built by people who’ve done this work and backed by a team that knows how to deliver on what they need today, and what they’ll need for years to come.”

Law enforcement agencies are increasingly seeking solutions that span the entire public safety operations workflow, particularly those supporting the full scope of Sheriff’s Office responsibilities, without the complexity and risk of closed ecosystems or fragmented integrations. “Customers are asking for solutions that are complete, flexible, and proven,” said Tom Corwin, Director of Alliances at Mark43. “This partnership with Mi-Case removes friction for agencies navigating complex procurement and implementation processes, while reinforcing our commitment to openness and collaboration across the public safety ecosystem.”

Together, Mark43 and Mi-Case bring a shared commitment to advancing a more connected, resilient public safety ecosystem, powered by modern, mission-ready technology built by people who understand the gravity of public safety operations.

About Mark43

Mark43 brings modern technology to enhance public safety, making state, local, and federal agencies faster, smarter, and their communities safer. Its integrated Records Management System, Computer-Aided Dispatch, and Data Analytics form the backbone of a unified, real-time public safety operating platform to streamline workflows, improve response times, and foster collaboration. Trusted by over 300 agencies, Mark43 increases effectiveness and efficiency amid rising demands and limited resources. By supporting first responders with innovative tools, AI technology, and a strong cybersecurity foundation, Mark43 equips public safety agencies to address the challenges of today and tomorrow. For more information, visit www.mark43.com.

About Mi-Case

Mi-Case is a global leader in building software to solve for many of public sector’s hardest problems—corrections, jails, and regulatory licensing. With over two decades of implementation experience and a proven track record for delivering solutions on time and on budget, Mi-Case has earned the trust of state and county agencies across the U.S. and internationally. Their JMS solution was developed in direct partnership with Fairfax County Sheriff’s office with a goal of delivering a best-in-class jail management platform that can adapt for all jail environments.  For more information, visit www.mi-case.com.

City of Dallas Unifies Police and Fire Operations with Mark43’s Cloud-Native Public Safety Platform

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NEW YORK – February 26, 2026 – Mark43, the leading cloud-native public safety operations platform, today announced that the City of Dallas has selected Mark43 to modernize the Dallas Police Department (DPD) and Dallas Fire-Rescue (DFR) operations with an end-to-end public safety platform. The departments are set to deploy Mark43’s multidisciplinary Computer-Aided Dispatch (CAD), Records Management System (RMS), OnScene (mobile app), and Insights (advanced analytics) across one of the largest and most complex police and fire operations in the United States. 

Serving more than 1.3 million residents across 385 square miles, Dallas is the ninth largest city in the United States, with more than 3,100 sworn police officers, and 2,200 fire and rescue personnel. Operating at this scale demands technology that is highly reliable, secure, and able to grow.  

“We need technology that works for us, not the other way around,” said Daniel Comeaux, Chief of Police for the City of Dallas. “With Mark43, we are modernizing our mission-critical operating system so we can respond faster, reduce unnecessary administrative work, and deliver more effective, consistent service, strengthening trust and safety across Dallas.” 

“For a department of our size, reliability and real-time situational awareness are essential,” said Justin Ball, Chief of Dallas Fire-Rescue. “Sharing a cloud-native platform with our police department means our firefighters and EMS crews arrive on scene with accurate, up to date information, including when police will arrive, so they can make faster decisions, coordinate more effectively, and focus on what matters most: protecting lives and property.” 

Bob Hughes, CEO of Mark43, said, “Dallas is setting the standard for unified public safety. By bringing the police and fire departments together on the Mark43 cloud-native platform, they’re enabling faster response and stronger coordination across the city. We’re proud to partner with Chief Comeaux and Chief Ball as they modernize operations and help keep their community safe.” 

Modernizing Public Safety Through a Unified, Cloud-Native Platform 

Leveraging Mark43 CAD and RMS allows police and fire to work as one, removing barriers to information sharing and enabling faster, more coordinated response. “Police and fire go hand-in-hand as part of one public safety family; we show up to calls together every day,” said Allison Hudson, Assistant Director, Media Relations, DPD. “Being on the same platform allows us to streamline communication, increase horizontal collaboration, and respond more effectively. There’s no delay in information getting from one side to the other, which means no delay in service. This all enhances safety for our officers, firefighters, and citizens.” 

The built-in NIBRS compliance and streamlined reporting workflows in Mark43 RMS will reduce the administrative burden on officers, freeing up time for work in the community. “By eliminating redundant, manual reporting, especially around NIBRS, we expect to save thousands of hours each year. That’s time our responders can put back into what matters most: answering calls, getting to scenes faster, and serving the community,” said Chief Comeaux. 

This upgrade will also provide DPD and DFR with the highest level of configurability to drive innovation and new efficiencies, while guaranteeing the City of Dallas is using the best technology available. “With the way technology has progressed and how criminals are leveraging that same technology, we need to evolve to serve our residents the best way we can,” said John Kohut, Strategic Management Division, DPD. “If we need to configure the system to align with our unique processes or reports, we can do that almost instantly with Mark43, instead of hunting for someone who can program an on-premises application. It’s that agility and configurability of the cloud that really matters.”  

When it comes to resiliency, Mark43’s technology will support the City of Dallas in maintaining operational continuity during major incidents, severe weather, or cyber threats. “The redundancy offered by Mark43’s cloud-native infrastructure was an important factor in this decision,” said Kohut. “Having the ability to automatically shift between data centers via AWS GovCloud and stay operational ensures continuity for first responders and the community, which is critical.” 

Empowering Police and Fire Operations at Scale 

The City of Dallas’ selection of Mark43 also reflects the need for a platform that can scale with the city’s growth, consolidate multiple systems, and adapt quickly as needs evolve.  

For DFR, operating on a shared platform strengthens coordination with law enforcement while meeting the demands of a high-volume, time-critical fire and EMS environment. 

“Sharing a common CAD gives us a clearer, real-time view of who’s responding to the call,” said James Russ, Assistant Chief over Communications for DFR. “Knowing when units are on the way or already on scene improves coordination and helps us make smarter decisions in the moment. That kind of information sharing is critical, not just for responder safety, but for overall community safety.” 

Mobile tools like Mark43 OnScene extend real-time incident intelligence to officers, firefighters, and command staff whether they are in a patrol car, on a fire engine, operating on foot, or responding to large-scale emergencies.  “Our long-term vision is to make mobile devices central to how we operate, especially for emergency dispatch,” said Chief Comeaux. “When responders aren’t working out of a vehicle—and are on foot, bike, or motorcycle—they still need the same level of visibility and access to information. Real-time access to CAD and RMS, without relying on in-vehicle systems, improves situational awareness, enhances safety, and allows our teams to operate more efficiently in the field.”  

Assistant Chief Russ added, “For our firefighters and EMS crews, having access to the same critical information from the MDC now available anytime on their mobile devices through Mark43 OnScene is a major step forward. Whether they are inside a building or responding in the field, real-time CAD data keeps them informed without waiting for updates or being tied to a vehicle.” 

For fire and EMS leaders managing complex, fast-moving incidents, maintaining a clear operational picture across multiple units and agencies is essential for situational awareness and safety.  

A Strategic Investment in the Future of Public Safety in Dallas 

By consolidating CAD and RMS on a single, shared platform, Dallas is modernizing how police and fire services access information, coordinate response, and communicate during critical incidents. “How quickly we can access information and communicate it to the public, to city leadership, and to our teams in the field makes a huge difference,” said Robert Uribe, Assistant Director, 911 Communications, DPD. “Instead of tracking down information across multiple systems or making a series of calls, we can pull a clear synopsis and communicate with confidence. That reduces strain on dispatch, frees up radio traffic, and helps our teams operate faster and safer. During emergencies, having all the information from initial response through incident close out in one place is a game changer.”   

Through Mark43 Insights, DPD and DFR will access shared, real-time dashboards that improve visibility into operations and support more proactive decision-making around staffing, resource allocation, and service delivery. “Having a true single-pane-of-glass view will allow us to communicate faster, reduce duplication, and better support Dallas residents,” said Hudson. “It’s an investment in transparency, accountability, and the future of public safety in Dallas.”  

Mark43 was selected following a comprehensive evaluation and procurement process, with support from Freeit Data Solutions, to ensure the City of Dallas’ technology and compliance needs are met now and into the future.  

This modernization reflects the Dallas Police Department and Dallas Fire-Rescue’s commitment to future-ready technology that supports operational excellence, public trust, and evolving public safety needs. “This is a significant undertaking, and a great deal of thought went into ensuring we selected the right technology platform. Mark43 will allow us to future-proof our operations and enhance how we support our officers, firefighters, and the residents of Dallas today and for years to come,” said Chief Comeaux.

Mark43 Announces Partnership with Multitude Insights to Modernize Intelligence Sharing for Public Safety

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NEW YORK – February 24, 2026 – Mark43, the leading cloud-native public safety operations platform, today announced a new technology partnership with Multitude Insights, a modern intelligence-sharing and information distribution platform for law enforcement. The integration connects Mark43’s Computer-Aided Dispatch (CAD) and Records Management System (RMS) with Multitude Insight’s BLTN to automate bulletin workflows, improve data sharing and enhance officer safety.

BLTN is Multitude Insights’ core platform that allows agencies to create bulletins, instantly share them with trusted partners nationwide, and automatically surface connections between related cases, helping departments collaborate in ways that previously weren’t possible. It replaces static email bulletins, PDFs and inbox threads with a secure, AI-powered intelligence sharing platform that helps agencies to distribute and analyze critical information across jurisdictions in real-time. Mark43 CAD and RMS serve as systems of record, enabling BLTN to act as a new, connective layer, allowing agencies to create, update, and distribute live bulletins as investigations unfold, without duplicating data. Together, these systems will assist law enforcement to continuously scan bulletins to separate signal from noise, surface key intelligence and identify connections that might otherwise be missed.

“Deepening our integration and partnership with Mark43 is incredibly exciting,” said Matt White, CEO and Co-Founder of Multitude Insights. “For years, the way agencies share information hasn’t evolved. Our partnership changes that, delivering intelligence directly to the right officers in the field at the right time through a cloud-native, AI-powered, and intuitively designed direct connection into Mark43’s advanced RMS and CAD.”

The partnership reflects Mark43’s continued focus on bringing the best-in-class solutions to its customers through an open API to better solve persistent challenges facing public safety agencies across the county, such as data sharing and access, information overload and manual workflows.

Tom Corwin, Director of Alliances at Mark43, shared “Strong partnerships are essential to delivering meaningful outcomes for public safety agencies. By integrating with Multitude Insights, we’re giving our customers access to powerful information sharing that complements our core platform capabilities to enables them to collaborate more effectively and solve investigations quicker without added complexity.”

Early adoption of the integration at Boston Police Department has shown increased information sharing and speed of investigations, driven by ease of use and automation of workflows, resulting in improved officer safety and situational awareness across agencies.

To learn more, visit www.mark43.com/resources/partners.

About Mark43

Mark43 brings modern technology to enhance public safety, making state, local and federal agencies faster, smarter, and their communities safer. Its integrated Records Management System, Computer-Aided Dispatch, and Data Analytics form the backbone of a unified, real-time public safety operating platform to streamline workflows, improve response times, and foster collaboration. Trusted by over 300 agencies, Mark43 increases effectiveness and efficiency amid rising demands and limited resources. By supporting first responders with innovative tools, AI technology, and a strong cybersecurity foundation, Mark43 equips public safety agencies to address the challenges of today and tomorrow. For more information, visit www.mark43.com. 

About Multitude Insights

Multitude Insights is a public safety technology company that provides modern intelligence infrastructure for law enforcement. Founded by two MIT alumni and built by military veterans and law enforcement professionals, Multitude developed BLTN, a secure, AI-powered platform. This platform enables agencies to create, share, and analyze crime bulletins and other intelligence across jurisdictions in real time. Multitude is a trusted partner for agencies nationwide and more agencies are joining the network by the month. The company operates from offices in Boston, MA, and Portland, OR. To learn more, visit www.multitudeinsights.com.      

Media Contact

Devora Kaye

press@mark43.com

Forbes: How Technology Can Help Address The Public Safety Talent Crisis

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By: Matt Polega

Matt Polega is a cofounder and president at Mark43, a leading cloud-based public safety software company.

In public safety, technology can strengthen job satisfaction, improve outcomes and help agencies compete for talent in a field where staffing shortages have reached new highs.

It can cut the other way, too.

In October, my company surveyed nearly 500 U.S. public safety professionals. The research found that officers, dispatchers and analysts are struggling with outdated technology, including 77% who note that repetitive or outdated processes slow their ability to serve the community, and 56% who say legacy technology is a major contributor to staffing shortages.  

These are some of the reasons that, despite technology modernization gaining traction, emergency communication center workers are facing unprecedented burnout. 

Meanwhile, the International Association of Chiefs of Police found in 2024 that more than 70% of member agencies said recruitment is more difficult now than in the recent past. On average, agencies operate at about 91% of authorized staffing levels. 

In other words, public safety professionals don’t necessarily leave the job because they lack purpose. Too often, they leave because outdated systems make it harder to do meaningful work.

Technology decisions absolutely influence who joins, who stays and who thrives.  Here are five things public safety organizations can do to appeal to and keep top talent:

1. Treat mobility and automation as workforce investments, not IT upgrades.

People experience mobility and automation in their daily lives. When employers don’t provide modern tools, the gap is immediately noticeable.

Investment in technology is an investment in people. 

Systems designed to be accessed by mobile devices help first responders access critical data in the field and act in real time, while dispatch tracks their locations. That can translate into higher productivity, fewer administrative bottlenecks and better safety.  AI-powered reporting and investigations can give more time to serve, automating administrative work and delivering insights so professionals can focus on the mission rather than paperwork.

My organization’s survey found that 92% of first responders think mobile and cloud systems can help mitigate staffing shortages. Another study found that, for half of employees, working at a place that prioritizes well-being is more important than getting a 10% pay raise.

For a 22-year-old considering a career as a police officer, dispatcher or firefighter, easy-to-use technology can be a meaningful differentiator when so many other career paths are less stressful and risky. Yet the reality is that the public often has better access to top technology. 

When first responders are equipped with tools that help them do their job, they work more efficiently and feel valued, capable and connected to their mission. This is particularly true for young professionals, who see modern technology as a given, not a perk.

2. Consolidate fragmented systems to improve workflows and morale.

In conversations with chiefs, tech leaders and frontline personnel, I hear the same frustration: too many systems and time lost navigating technology instead of serving the public.

Eighty-nine percent of first responders say switching between applications hurts efficiency, 99% must manually transfer data between systems. The same amount—99%—say having a single platform integrating all data sources would be helpful.

People expect seamless, intuitive experiences. Public safety professionals are no exception.   

3. Understand that AI is at a turning point, and use it thoughtfully.

The last decade has required many agencies to do more with less. Often, people looked to technology for the solution. But, to date, people could only expect marginal improvements. 

AI can make significant productivity improvements possible at the same level of investment. When human-centered and rooted in accountability, AI can be a people play and a force multiplier. A dispatcher could have five AI agents, with agentic AI handling the more mundane aspects of work while people take care of the jobs that require the human element. 

AI adoption today is on a similar trajectory to where body cameras were in 2014, just before widespread adoption reshaped policing nationwide. 

4. Enable interoperability, data sharing and response.

Public safety is a team sport. That makes interoperability among public safety platforms and technologies like body cameras, drones and license plate readers non-negotiable. Enabling collaboration across boundaries is also essential; interoperability is key to making that happen. 

During high-stress incidents or even the daily grind, the last thing first responders should worry about is whether systems from different vendors will communicate effectively.  

In a world where even the most thoughtful leaders don’t know what to expect six months out, the best thing you can optimize for is flexibility. 

5. Illuminate, secure and train.

When adopting technology, agencies often face real constraints, including budget, cybersecurity concerns and limited training capacity. Those challenges should be addressed head-on. New tech without the right policy, process and implementation won’t solve any crisis, much less one of staffing. Training, evangelization and security are cornerstones of doing this right.

To address these issues, they should:

• Make the people and budget case. Getting buy-in to modernize technology can be difficult. Clear this hurdle by clearly articulating the value gained—the time savings effectively returning people to the force—to overcome understaffing and resource constraints. Agency leaders should reframe technology as a workforce strategy rather than only a line item.

• Take cybersecurity seriously. In 2025, at least 44 states reported cyber incidents affecting state and local government systems. Agencies should ask if vendors have embraced the Secure by Design principles, employ single sign-on and multifactor authentication. While headlines often focus on external threats, internal risk is just as real. Strong controls and clear access policies are essential.

• Invest in training, not just tools. Too often, staff are left to train themselves on new platforms. Organizations see better ROI when they dedicate resources to training and create environments where people feel supported. Clear processes, ongoing education and open feedback channels empower teams to use tools confidently and effectively.

Technology decisions can shape who stays on the force and how well agencies are equipped to serve communities. Today, technology is not just about efficiency. It’s about recruitment, retention, culture and, as always, empowering the public safety workforce to keep their communities safer.

Original Story: https://www.forbes.com/councils/forbestechcouncil/2026/02/19/how-technology-can-help-address-the-public-safety-talent-crisis/

Security Today: Mark43 Survey Shows Strong Support for AI in Public Safety

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A new Mark43 report shows first responders and law enforcement increasingly support AI tools, but emphasize the need for human oversight, stronger cybersecurity, and interoperable systems to reduce administrative burden and improve response.

Mark43, the leading cloud-native public safety operations platform, today announced the results of a national survey of U.S. first responders and law enforcement, along with complementary perspectives gathered from policing professionals across the United Kingdom.

The new research reveals overwhelming support for AI with human oversight; rising stress around internal threats; a clear opportunity to leverage data and modern technology to drive efficiency, improve work experiences, and secure critical grant funding; and the importance of consolidation of the tech stack to enable interoperability, data sharing, and faster response. The new Mark43 2026 Public Safety Trends Report released today documents the complete results and charts the best path forward for leading agencies.  

“Public safety is at a pivotal moment. Agencies are navigating real challenges — from staffing shortages to outdated systems that limit efficiency, collaboration, and morale,” said Bob Hughes, CEO of Mark43. “Modernization is about empowering people, connecting operations, and strengthening communities. Innovations like cloud-native, AI-enabled platforms, strong cybersecurity, and user-centered design are helping agencies build a stronger foundation for the next generation of public safety.”

Here are five public safety trends the Mark43 2026 Public Safety Trends Report has uncovered. 

Trend 1: AI in public safety is a reality, and forward-looking agencies need to ensure that it remains intentional, human-centered. 

  • 92% of U.S. law enforcement believe AI is transforming public safety for the better, a 5% increase since last year. UK police view AI as a key transformation driver in frontline policing as well; 43% said AI will be the biggest reform driver on policing by 2026. 
  • The vast majority (93%) of U.S. first responders said they would support their agency’s use of AI to improve operations, and 79% of law enforcement believe that human oversight of AI is essential.  
  • Trust in the human element of AI continues to grow, with 93% of law enforcement professionals surveyed saying they trust their peers and agency leaders to use AI responsibly. That’s up a noteworthy 5% compared to last year. 
  • Many first responders are actively using AI to automate administrative tasks (51%), support real-time video surveillance and facial recognition efforts (49%), and for training and simulation purposes (47%). These use cases demonstrate that AI in public safety is here to stay and is expected to accelerate. 
  • Sixty-nine percent of first responders rely on external technology partners for AI tools, with report summarization (46%) emerging as a top use case. 

Trend 2: Cybersecurity must be a defining factor when evaluating and modernizing technology.

  • A strong majority (89%) of first responders said they are concerned with internal cyber threats at their organizations, with two-thirds (66%) fearing that some RMS users view data unnecessary for their role. 
  • An even greater share (95%) of law enforcement disclosed they believe their existing systems to protect against cyber threats would benefit from a technology upgrade. 
  • Nearly as many (90%) admitted their organization has experienced a cyber issue in the last year, up from 84%. Scam calls, malware/viruses, and identity theft were cited as the top three cyber issues, with total issues increasing 5 percentage points year over year.  
  • Given these challenges and concerns, it is not surprising that a near-total majority (98%) of first responders see cybersecurity as a critical part of evaluating whether to procure new public safety technology. 
  • Yet only 10% of UK respondents ranked strengthening resilience and cybersecurity as a top technology priority. However, it will be important for UK forces to bolster compliance and resilience as threats continue to evolve. 
  • Nearly one-third (31%) of UK respondents said real-time information sharing across forces will have the greatest impact on frontline policing in 2026. 

Trend 3: Accurate, timely, standardized data unlocks operational efficiency, strategic decision-making. 

  • Nearly all (98%) first responders agreed that public safety data is indispensable to their ability to secure funding or grants, and 92% said they use data and statistics to justify funding and budget requests. Virtually all (99%) divulged that they are required to manually transfer data by copy/paste or re-keying from one interface to another. Over a third (34%) of this group admitted that they must engage in these onerous efforts across all tools. 
  • Highlighting a clear opportunity for technology to streamline workflows, reduce administrative burdens, and free officers to spend more time on critical public safety work, an overwhelming 90% of first responders surveyed shared that they would save time by avoiding repetitive data entry across reports and systems. 
  • Ninety-four percent of first responders said they believe their data reporting processes could be improved. That’s an 8-percentage point increase from last year and signals a strong need for more efficient, accurate, and integrated reporting solutions. 

Trend 4: Modern technology can be an enabler to strengthen job satisfaction and maximize impact. 

  • 89% of first responders said switching between multiple applications affects their efficiency, with 53% reporting a significant impact. 99% said a single platform integrating all data sources would be helpful. 
  • A resounding 92% of law enforcement professionals said they believe updated technology like cloud solutions and mobile devices could help offset staffing shortages. 
  • The same share (92%) of law enforcement said that having RMS and dispatch technology directly on their mobile devices would boost confidence and efficiency in the field. This is a substantial year-over-year increase from the previous 82%. 
  • Virtually all (99%) law enforcement respondents said they do paperwork daily. More troubling is that 61% said they have spent an entire shift completing paperwork, and 77% said paperwork required them to take overtime, up 7% year-over-year. 
  • Meanwhile, more than three-quarters (77%) of first responders said that outdated or slow technology makes it harder for them to serve the community, delaying response times, limiting productivity, and creating operational roadblocks. 
  • In the UK, respondents cite streamlining administrative work (39%), enhancing transparency (18%), and supporting officer wellbeing (16%) as the top technology priorities, while budget and funding constraints (40%) and legacy IT systems (23%) remain the primary barriers. The direction is clear: UK forces see mobility, real-time information sharing, and AI-powered analytics as key enablers for frontline impact. 

Trend 5: A consolidated tech stack improves interoperability, data sharing, and response. 

  • Ninety-eight percent of first responders said integrating CAD and RMS with technologies like drones, body cameras, and license plate readers (LPRs) is essential. 
  • A striking 92% of law enforcement professionals said they see greater opportunity to collaborate with neighboring jurisdictions through shared technology systems. 
  • Responders report progress is constrained by limited IT staff (43%), cross-agency coordination challenges (41%), and privacy or security concerns (39%). 
  • UK forces see connected systems as key to frontline impact, with 31% saying real-time information sharing across forces will have the greatest effect on policing by 2026. 
  • The key takeaway? Public safety depends on connected, accurate, and up-to-date information. Yet many agencies still operate fragmented systems that slow coordination and obscure the operational picture. As incidents grow more complex and cross-jurisdictional, an interoperable technology ecosystem that can communicate within itself and with other, peripheral systems is essential.

Mark43’s 2026 Public Safety Trends Report includes complete survey results and trends shaping the future of public safety in 2026 and beyond.

Original Story: https://securitytoday.com/articles/2026/02/09/mark43-survey-finds-strong-support-for-ai-in-public-safety.aspx

Route Fifty: Public safety thrives on faster, more accurate data management, officials say

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By: Kaitlyn Levinson

Public safety departments in Massachusetts are embracing a more innovative operations platform in order to boost their response times and data capabilities, officials say.

In Massachusetts, the public safety sector is getting a modernization makeover. Public safety agencies across the state have transitioned from outdated legacy systems to a cloud-based and artificial intelligence-enabled platform in a bid to improve response times, streamline records management and enhance cross-agency collaboration. 

One such agency is the Holyoke Police Department — located about 10 miles north of Springfield, Massachusetts — which has leveraged 30-year-old infrastructure that relied on manual, paper-based processes before the agency began its modernization push over the last 18 months, said Officer Stephen Norton. 

Previously, the city’s case, dispatch and records management systems operated separately. This model led to duplicate and redundant efforts, like data entry or report writing, impeding efficiency and accuracy in operations for dispatchers and officers,  before HPD adopted an operations platform from the public safety tech provider Mark43, Norton explained. 

“They’re all under the same umbrella now, rather than [in] three separate, distinct systems” that “didn’t always talk to each other,” said HPD Chief Brian Keenan. 

The new Mark43 system has integrated the disjointed platforms to a cloud-based environment that enables a “seamless transition” for the collecting and sharing of data from the moment a call is received to recording and following up on a case, Norton explained. 

If a phone call comes into the dispatch center, and the agent needs to get information, like a license plate number, to police officers, then the system automatically backfills that data to officers’ cruisers while they’re in the field, rather than waiting for manual updates, he said. 

The flow of information is further supported by the platform’s AI-enabled computer-aided dispatch capabilities, which help automate and streamline a dispatcher’s workflow, particularly during peak call times, said Tim Merrigan, chief customer officer at Mark43. 

The enhanced public safety platform has also boosted the department’s data analytics to enhance resource allocation and insights on crime trends to inform decision making, Norton said. 

“It gives him all the tools necessary to pull data … to better deploy officers on where the needs are, whether it be traffic, crime or accidents,” he said. 

Such improvements can help officers address and resolve cases faster because “it makes the data more actionable” and can be “used to forecast future needs” more efficiently, Keenan said. 

The benefits of HPD’s modernization extends beyond the single agency, he said. As more public safety agencies across the state turn to enhanced systems like Mark43’s, it can improve the interoperability and collaboration among first responders managing incidents that cross jurisdictional boundaries. 

Across Massachusetts, “there are 300 police departments [and] records management systems” that are not compatible with each other, “so it’s a phone call from a detective to an officer and emailing, faxing and [sending] PDFs” to piece together different information about a single case, Keenan said. 

With a statewide approach to modernization, HPD can better conduct cross-agency searches among departments. 

Ultimately, “access to information faster is really the strength” that innovative and modernized technology brings to public safety, Keenan said.

Original Story: https://www.route-fifty.com/public-safety/2026/02/public-safety-thrives-faster-more-accurate-data-management-officials-say/411235/

A New Standard: Mark43 Becomes the Modern Public Safety Platform for Agencies Across Massachusetts 

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NEW YORK – February 3, 2026 – Mark43, the leading cloud-native public safety operations platform, is accelerating a statewide modernization effort across Massachusetts, where a rapidly growing number of police and fire departments have selected the Mark43 Public Safety Platform to unify dispatch, records, booking, mobile workflows, and analytics, creating a single source of truth across their operations. As more agencies move off legacy systems and choose Mark43, and with a proven record of successful deployments, the company has become the trusted partner for Massachusetts public safety organizations seeking modern, cloud-native, and AI-powered technology.   

As outdated and unsupported on-premises systems phase out across the state, departments are turning to solutions built for the future. Mark43’s end-to-end platform offers Massachusetts agencies a clear path forward – strengthening jurisdictional collaboration, resilience, and interoperability. This shift is reflected in the growing adoption of Mark43’s Records Management System (RMS) and Booking solutions, which help departments meet evolving compliance and reporting requirements, while creating smarter, safer, and more consistent records and jail management.  

Departments are also embracing the latest evolution of the Mark43 multidisciplinary Computer-Aided Dispatch (CAD) system, which streamlines workflows by pairing automation with human judgment and oversight. These AI-assisted recommendations reduce cognitive load for call-takers and dispatchers, particularly during peak call volumes, by simplifying complex tasks and guiding new or low-tenure staff. This support enables faster, more consistent dispatch across disciplines and creates a more intuitive experience for teams facing staffing and training challenges. In the field, adoption of Mark43 OnScene and First Responder continues to accelerate, giving officers real-time information and decision-making tools that help them stay alert, informed, and safe. And with Mark43 Analytics, agencies are gaining clearer insights on crime trends, resource deployment, and community outcomes, empowering more precise, data-driven operations.   

Mark43 has also made substantial investments to enhance its compliance capabilities, ensuring that Massachusetts agencies can rely on secure, protected data at every step. Mark43 is fully Massachusetts CJIS-certified and provides integrated CJIS query capabilities natively within our applications – an achievement completed in just nine months. Users can query CJIS data and automatically backfill the results into a CAD event and corresponding police report. In addition to the Mark43 CJIS capabilities, agencies using the technology are now empowered to successfully submit for state and federal NIBRS while key statewide integrations are supported, including Massachusetts RMV for crash submissions, Livescan and mugshot capture systems, statewide data-sharing via CrimeTracer, and the MACCS electronic citation system. The platform’s connection to the Trial Court’s EACC system remains pending the court’s progression through its submission testing process. 

Bob Hughes, CEO of Mark43, said, “Agencies across Massachusetts are embracing modern, cloud-native and AI-powered technology to better serve their communities. Mark43 is supporting both police and fire operations across the state to help responders work faster, smarter, and keep their communities safer. We’re proud to partner with innovative leaders who are setting a higher standard for public safety in Massachusetts and beyond.” 

New partnerships in 2025 include the Boston Fire Department’s Fire Investigation Unit, Reading Police Department, Lawrence Police Department, Methuen Fire Department, Carlisle Police Department, the UMass Chan Medical School Department of Public Safety, and Northampton Police Department. Public safety leaders underscored the importance of modernizing with a unified platform and dependable technology partner for improved community outcomes and trust:  

  • Chief Scott J. McNamara, Methuen Police Department: “We are thrilled to partner with Mark43 to implement their cutting-edge Records Management System at the Methuen Police Department. This platform streamlines our operations, enhances data accessibility, and empowers our officers to serve the community more effectively. With Mark43’s intuitive tools, we’re modernizing our approach to public safety, saving time and resources, while maintaining our commitment to transparency and trust with Methuen’s residents.” 
  • District Chief Michael Dillon, Boston Fire Department, Fire Investigations Unit: “Modernizing our investigative process is essential to supporting the specialized work of the Boston Fire Investigation Unit and the residents we serve. As we evaluated modern solutions, Mark43 quickly stood out as the platform that could meet our needs, streamlining our reporting through RMS, enhancing mobility for our investigators with OnScene, and delivering accurate, real-time data to support stronger decision-making. We expect this partnership and new technology to improve how we document cases, operate in the field, and collaborate with partner agencies like Boston Police, which are already on the Mark43 platform. The hope is that these tools help us deliver faster, more accurate, and more coordinated service to the City of Boston.” 
  • Chief Andrew Amendola, Carlisle Police Department: “Modern, connected systems are essential to how we serve the Carlisle community. Using Mark43’s unified platform, we look forward to equipping our officers and staff with real-time information for streamlined reporting and response.” 

With a team of dedicated onsite experts, Mark43 has completed more than a dozen successful launches across Massachusetts in the past 18 months, some in as little as 90 days, underscoring its proven ability to deliver mission-critical systems at scale. These deployments span jurisdictions of various sizes: Methuen Police Department, Falmouth Police and Fire Departments, Scituate Police Department, Weymouth Police and Fire Department, Hampden County Sheriff’s Department, West Springfield Police and Fire Departments, Harvard University Police Department, Lakeville Police Department, and Holyoke Police Department. Across these launches, agency leaders consistently emphasized Mark43’s dependability, collaborative implementation approach, and measurable impact on daily operations:  

  • Chief Richard M. Fuller, Weymouth Police Department: “As the first municipality outside of Boston to adopt Mark43, we encountered inevitable early implementation challenges. What distinguished Mark43 was their unwavering commitment to partnership. Whenever challenges emerged, their team showed up – actively listening, quickly adapting, and collaboratively developing solutions. In public safety, dependability is non-negotiable. We require a partner we can trust completely, and Mark43 has proven to be exactly that.” 
  • Captain John P. Lombardo, Weymouth Fire Department: “Similar to Chief Fuller’s sentiments, any change in operational programs brings challenges, both expected and unexpected. The benefit in our transition to Mark43 was how the team would both listen as well as offer suggestions on how best to make the product work for us. Mark43 CAD has transformed how we manage and coordinate response. We had previously shared one unified platform, but there were often difficulties in coordinating on the same program. Now, our dispatchers have real-time clarity as well as more information before they dispatch resources. Plus, our ability to design run cards specific to geographical location is a dramatic improvement to our previous platform. Partnered with our current RMS, this integration enhances safety for our responders and improves outcomes for our residents. Throughout the implementation, Mark43 demonstrated true partnership and dependability, working side by side with us to address challenges and build a system that supports smarter, safer fire operations.” 
  • Captain Nolan Ryan, West Springfield Police Department: “As an early adopter, launching Mark43 in October 2024, we’ve seen clear improvements like faster report writing, improved ease of dispatching, and enhanced department accountability through case management and analytics. The steady rollout of new features, without additional cost, also brings more efficiency and operational effectiveness. With the West Springfield Fire Department launching Mark43 CAD soon, we’ll have even more alignment between our departments, leading to better public safety outcomes.” 
  • Chief Brian Keenan, Holyoke Police Department: “With Mark43 CAD, RMS, and JMS all on the same platform, our officers and staff now have a seamless flow of information, from the initial call for service, to report writing, to booking and case follow-up. This single system has strengthened how we respond to calls, reduced duplicate data entry, and improved the accuracy and accessibility of critical information across the department. When we encountered challenges, Mark43 stayed with us every step of the way, and we worked through them together. Their leadership immediately got involved, partnering with our team onsite; we collaborated on solutions quickly and effectively. I haven’t seen that type of service with other vendors. We’re excited about what this next chapter means for Holyoke and for our ability to share information with other agencies across Massachusetts adopting the system.” 
  • Chief Jeffrey A. Lourie, Falmouth Police Department: “Launching the Mark43 platform is a major step forward for Falmouth. As a consolidated PSAP serving police, fire, marine environmental, and additional public safety partners, building a CAD that meets the needs of all stakeholders is no small task. Mark43 worked closely with us to navigate complexities and deliver a system that brings our work onto one modern platform. With enhanced ANI/ALI mapping capabilities and a live view of incoming calls, we expect greater visibility, improved operational efficiency, and even enhanced service for our community.” 

Most notably, the Boston Police Department, Mark43’s first customer in Massachusetts, has expanded to Mark43 Booking, which went live in November of 2025 after several years of collaborative development between the BPD and Mark43. 

By adopting cloud-native, AI-powered CAD, RMS, Booking, Analytics, and mobile tools, Massachusetts police and fire departments are aligning on a shared technology foundation that enables more intuitive workflows, real-time information sharing, and cross-agency coordination for faster and safer response.  

About Mark43 

Mark43 brings modern technology to enhance public safety, making state, local and federal agencies faster, smarter, and their communities safer. Its integrated Records Management System, Computer-Aided Dispatch, and Data Analytics form the backbone of a unified, real-time public safety operating platform to streamline workflows, improve response times, and foster collaboration. Trusted by over 300 agencies, Mark43 increases effectiveness and efficiency amid rising demands and limited resources. By supporting first responders with innovative tools, AI technology, and a strong cybersecurity foundation, Mark43 equips public safety agencies to address the challenges of today and tomorrow. For more information, visit www.mark43.com. 

Media Contact 

Devora Kaye  

MIDAS: Mark43 Welcomes Mayor and Senior GMP Leaders to New UK Headquarters

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Mark43 proudly hosted the Mayor of Greater Manchester Andy Burnham and Deputy Mayor Kate Green with Deputy Chief Constable of GMP Terry Woods and senior leaders from Greater Manchester Police (GMP) at its new Manchester offices. The visit underscores Mark43’s significant commitment to the region, choosing Manchester as the home of its first UK base.

Mark43, the supplier appointed by GMP to deliver a new Records Management System (RMS), has established a growing local team of more than 20 employees, with further recruitment underway to expand its pool of technology and policing experts from across Greater Manchester. In addition, Mark43 will soon launch an apprenticeship programme focused on developing technical skills in AI and cloud-based software skills and data science to enable police operations to enhance efficiency, effectiveness, and public safety.

Mayor of Greater Manchester, Andy Burnham, said: “Mark43 choosing Greater Manchester for their UK headquarters is a strong vote of confidence in our city region and its future. Having a permanent technology base here will support the ongoing transformation of policing in Greater Manchester and bring high-value jobs and new opportunities for apprenticeships and training.

“We are the UK’s leading digital and data-driven city region, with the skills, infrastructure, and ambition that international technology companies are looking for. This is exactly the kind of investment that will help drive our economy forward and modernise policing for the benefit of our communities.”

Mark 43 Manchester office

Matt Polega, Co-founder, President, and Managing Director, UK, added: “It was a privilege to welcome the Mayor and Deputy Mayor of Greater Manchester, along with senior management from Greater Manchester Police to our Manchester office. Our partnership with GMP is grounded in a shared commitment to delivering the very best technology for policing, developed in close collaboration with the officers and staff who rely on it every day.

“Manchester is a natural home for Mark43 in the UK. The city has a strong public service tradition, exceptional talent, and a growing technology ecosystem. We are proud to be investing here, expanding our presence, and building long-term partnerships that support UK policing while contributing to economic growth across the region. By working together, we can ensure police forces have access to modern, resilient technology that helps them protect and serve the public.”

Mark43 Manchester

Assistant Chief Officer Dougie Henderson, GMP’s IT and Digital Portfolio Lead, said: “GMP has made a significant financial commitment to Mark43, working with them to deliver our new RMS, and it’s reassuring to see that commitment echoed in their decision to base themselves in Manchester.

“I am delighted that Mark43 has embraced Manchester, supporting the local economy, creating jobs, and furthering Greater Manchester’s ambition as a global digital hub. We have a considerable amount of work ahead to achieve everything we need with the new RMS, and having Mark43 on our doorstep, both now and after we go live, will be fantastic and a very valuable resource.”

The visit included a tour of the new offices, meetings with staff, and an update on the progress of GMP’s new RMS, which is scheduled to go live in Spring 2027.

Original Story: https://www.investinmanchester.com/resources/latest-news/post/mark43-welcomes-mayor-and-senior-gmp-leaders-to-new-uk-headquarters/

Emergency Services Times: Mark43 opens UK headquarters in Manchester

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By: Caitlin Barr

Policing technology supplier Mark43 has opened its first UK headquarters in Manchester, hosting Greater Manchester Mayor Andy Burnham, Deputy Mayor Kate Green and senior leaders from Greater Manchester Police (GMP) at the new offices.

The Manchester base marks a significant step for Mark43’s UK operations. The company has been appointed by GMP to deliver a new Records Management System (RMS) and says locating its UK headquarters in the city reflects both the scale of that programme and its longer-term plans in the UK.

Mark43 has already recruited more than 20 staff locally, with further roles planned as the team expands. The company has also announced plans to launch an apprenticeship programme focused on technical skills including AI, cloud-based software and data science, with the aim of supporting police operations and system development.

During the visit, the Mayor and police leaders toured the offices, met staff and received an update on the progress of GMP’s new RMS, which is scheduled to go live in Spring 2027.

Andy Burnham said the decision to base the company in Manchester reflected the region’s strength in digital and technology-led public services.

“Mark43 choosing Greater Manchester for their UK headquarters is a strong vote of confidence in our city region and its future,” he said. “Having a permanent technology base here will support the ongoing transformation of policing in Greater Manchester and bring high-value jobs and new opportunities for apprenticeships and training.”Andy Burnham.

Matt Polega, co-founder, president and UK managing director at Mark43, said the company’s relationship with GMP had been central to the decision.

“Our partnership with GMP is grounded in a shared commitment to delivering the very best technology for policing, developed in close collaboration with the officers and staff who rely on it every day.”Matt Polega.

He added that the company intends to build a long-term presence in the city, both to support GMP and to serve other UK police forces in the future.

GMP’s new RMS is one of the force’s major digital transformation programmes and represents a significant financial investment. The system is intended to modernise how records are managed and accessed, with a focus on improving data quality, operational efficiency and information sharing.

Assistant Chief Officer Dougie Henderson, GMP’s IT and Digital Portfolio Lead, said the company’s decision to locate in Manchester was reassuring given the scale of the programme.

“GMP has made a significant financial commitment to Mark43, working with them to deliver our new RMS, and it’s reassuring to see that commitment echoed in their decision to base themselves in Manchester,” he said.

“We have a considerable amount of work ahead to achieve everything we need with the new RMS, and having Mark43 on our doorstep, both now and after we go live, will be fantastic and a very valuable resource.” ACO Dougie Henderson.

The opening of the Manchester office places Mark43 in close proximity to GMP as the RMS programme moves towards delivery, with both organisations expected to continue working closely in the lead-up to go-live and beyond.

Original Story: https://emergencyservicestimes.com/2026/01/27/mark43-opens-uk-headquarters-in-manchester/

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