Mark43 Welcomes Greater Manchester Mayor and Senior GMP Leaders to New UK Headquarters 

MANCHESTER, UK – 23 January 2026 – Mark43 proudly hosted the Mayor of Greater Manchester Andy Burnham and Deputy Mayor Kate Green with Deputy Chief Constable of GMP, Terry Woods and senior leaders from Greater Manchester Police (GMP) at its new Manchester offices on Monday 19 January 2026. The visit underscores Mark43’s significant commitment to the region, choosing Manchester as the home of its first UK base. 

Mark43, the supplier appointed by GMP to deliver a new Records Management System (RMS), has established a growing local team of more than 20 employees, with further recruitment underway to expand its pool of technology and policing experts from across Greater Manchester. In addition, Mark43 will soon launch an apprenticeship programme focused on developing technical skills in AI and cloud-based software skills and data science to enable police operations to enhance efficiency, effectiveness, and public safety. 

Mayor of Greater Manchester, Andy Burnham, said: “Mark43 choosing Greater Manchester for their UK headquarters is a strong vote of confidence in our city region and its future. Having a permanent technology base here will support the ongoing transformation of policing in Greater Manchester and bring high-value jobs and new opportunities for apprenticeships and training. 

“We are the UK’s leading digital and data-driven city region, with the skills, infrastructure, and ambition that international technology companies are looking for. This is exactly the kind of investment that will help drive our economy forward and modernise policing for the benefit of our communities.” 

Matt Polega, Co-founder, President, and Managing Director, UK, added: “It was a privilege to welcome the Mayor and Deputy Mayor of Greater Manchester, along with senior management from Greater Manchester Police to our Manchester office. Our partnership with GMP is grounded in a shared commitment to delivering the very best technology for policing, developed in close collaboration with the officers and staff who rely on it every day.  

“Manchester is a natural home for Mark43 in the UK. The city has a strong public service tradition, exceptional talent, and a growing technology ecosystem. We are proud to be investing here, expanding our presence, and building long-term partnerships that support UK policing while contributing to economic growth across the region. By working together, we can ensure police forces have access to modern, resilient technology that helps them protect and serve the public.” 

Assistant Chief Officer Dougie Henderson, GMP’s IT and Digital Portfolio Lead, said: 

“GMP has made a significant financial commitment to Mark43, working with them to deliver our new RMS, and it’s reassuring to see that commitment echoed in their decision to base themselves in Manchester. 

“I am delighted that Mark43 has embraced Manchester, supporting the local economy, creating jobs, and furthering Greater Manchester’s ambition as a global digital hub. We have a considerable amount of work ahead to achieve everything we need with the new RMS, and having Mark43 on our doorstep, both now and after we go live, will be fantastic and a very valuable resource.” 

The visit included a tour of the new offices, meetings with staff, and an update on the progress of GMP’s new RMS, which is scheduled to go live in Spring 2027. 

About Mark43 

Mark43 brings modern technology to public safety, helping policing and emergency services work faster, smarter, and keep communities safer. Its integrated Records Management, Command & Control, and Data Analytics solutions form a unified, real-time platform that streamlines workflows and improves response times. Trusted by more than 300 agencies across the UK and U.S., Mark43’s cloud-native platform equips public safety professionals with innovative tools, AI capabilities, and a robust cybersecurity foundation to help agencies meet the challenges of today and tomorrow. Visit www.mark43.com 

Media Contact 

Devora Kaye 

Press@mark43.com

KESQ-TV (Palm Springs): I-Team Investigation: AI on Patrol

By: Angela Chen

COACHELLA VALLEY, Calif. (KESQ) – If 2025 was the year of dipping our toes into AI, then 2026 is the year we jump in. AI has crept into almost every industry, forcing a reckoning with how some professionals do their job.

But for law enforcement, agencies across the nation have yet to incorporate regular AI use in operations.

As you can imagine, the stakes are high.

“We got to verify that there’s no mistakes,” said Capt. Gus Araiza of the Palm Springs Police Department.

A new survey though by Mark43, an AI-powered public safety platform, shows there’s definite interest.

“I view AI as a great enabler and as a community member. If you think about it, when you call for an emergency response or assistance, you want public safety and law enforcement to have all of the information that is available,” said Wendy Gilbert, the Senior Vice President of Product at Mark43.

The survey was based on responses from about 500 public safety professionals across America and showed:

  • 93 percent want to adopt AI to improve analytics and decision-making.
  • 92% believe AI is transforming public safety for the better
  • 93 percent trust agency leadership to use AI responsibly

“89% of them indicated that they actually think that AI can aid in crime reduction. And you know, another interesting statistic was that over 60% said they’re actually using AI currently in some capacity within their operation,” Gilbert said.

Two police agencies already using AI in the valley? Palm Springs and Indio.

“Right now, our AI technology is kind of limited to our drones. More recently, we had an incident at our high school where there was basically a threat was issued, and AI technology, what it does is identify humans that are basically a person that might be in that area,” Araiza said. “So in that situation, it was something that the pilot didn’t see, but the technology alerted them, and then they were able to confirm that.”

The Indio Police Department is also using AI to assist in operations, with the goal of making workflows more efficient.

“We are using AI. Currently, our dispatch center is using a system for non-emergency calls. They intake the calls, and while people are reporting their their crime, if it’s a non emergency, the AI is able to ask that information and gather it for a dispatcher to leave them available for emergency calls,” said Doug Haynes, a lieutenant with the Indio Police Dept.

“Is this a live person taking it and then AI is assisting? Or is it AI answering calls?”

When morning anchor Angela Chen asked if it was a live person taking the calls with AI assisting or AI itself answering the calls, Haynes said, “It’s AI answering the calls. Dispatch is able to monitor it, and they can take over if they need to, or the person that’s calling, they can say they need to talk to a dispatcher, and then it’ll go straight to a dispatcher.”

Currently, one of the biggest uses of AI for police across the nation is writing reports after an incident, something officers say is often the most time-consuming part of their day. 

At this time — no valley agencies use AI to help write reports.

“Our shifts…are 12 hours, and I would estimate they probably spend at least three hours writing reports frequently. They’re holding over on their shifts to get those reports completed. So that’s overtime, and also officer burnout,” Haynes said.

“Many police officers, while they’re on patrol, write reports, and that process can take hours,” Gilbert said. “We’re able to then prompt the officer for specific information to complete that report for their department compliance, to make sure that everything that is needed before they ever submit that report for supervisor, review and approval is complete.”

Mark43 and police departments are careful to say these reports are still reviewed and edited by humans to check for accuracy and comprehensiveness. 

“Most agencies are facing a staffing shortage, I mean, that’s how you multiply. It’s like a false multiplier, right? It’s not intended to replace the officers on the street, but it’s intended to speed up the work that is done,” Araiza said.

But with AI comes a host of concerns. It has to be used responsibly — with public accountability and transparency at the forefront. AI is often built from historical information, so how do police make sure past biases don’t affect AI and police outcomes?

“Starting with the acceptable use policy, so that everyone understands the technology is a good step one,” said Gilbert. “Number two is objective training of the models to ensure that there is no bias in the data, because… based on specific potentially geographies or within a specific area, you may start to see a bias.”

“There are safeguards built into many of these systems to ensure that the officers are reading through reports that they’re verifying the information that’s provided by AI. We definitely can’t do any full system that’s that’s totally AI, because you can’t remove the human from it,” Haynes said.

We asked all Coachella Valley law enforcement agencies about their AI use — whether each department is exploring whether to use it or if they’re already using it. Here are the responses from each agency:

  • Palm Springs Police is already using with caution —  in drone and license plate tech. they are evaluating more AI use this year.
  • Cathedral City Police said it is not currently using AI but that it’s exploring the possibility — and that if it considers integrating AI, it will “do so carefully, evaluating their usefulness while adhering to department policy and complying with all legal requirements.”
  • Desert Hot Springs Police are not using AI but also evaluating future use.
  • The CHP had no comment on the issue.
  • Indio Police said it is already using AI in dispatch and license plate operations — and carefully considering other AI tech this year.
  • Riverside County Sheriff’s Office, the largest law enforcement agency here, is using it for facial recognition, analyzing DNA, identifying crime patterns, optimizing patrol based on historical data, non-emergency calls, drones and more. The Sheriff’s Office was clear that AI is not used for autonomous law enforcement decision-making. 

All law enforcement agencies were adamant that if they implement new AI tech, that they would do so carefully and responsibly with acceptable use policies, while making sure it operates within ethical and legal frameworks. 

With the integration of AI into modern tech, often making operations more efficient with the possibility of higher successful outcomes, it seems agencies have to adapt or fall behind. But Indio Police are quick to remind the public that machines will never replace people.

“You have to have that human involvement, that human that makes sure that everything is accurate,” Haynes said.

Original Story: https://kesq.com/news/i-team/2026/01/14/i-team-investigation-ai-on-patrol/

Forbes: Built With, Not For: How Intentional Implementation Builds Trust In Tech

By: Matt Polega

Matt Polega is a cofounder and president at Mark43, a leading cloud-based public safety software company.

In public safety, tech implementation isn’t just a project plan; it’s a partnership. The difference between technology that simply works and technology that transforms comes down to how intentionally it’s deployed in coordination with the people who rely on it.

When users help shape solutions, adoption is more likely to accelerate and outcomes are more likely to improve. Across industries, this human-centered, collaborative approach is defining the next wave of digital transformation. The leaders will be those who listen, co-create and iterate well. 

Here are three ways to be one of those leaders.

1. Connect early and often to reach the right outcomes and build trust.

Intentional implementation doesn’t begin at go-live; it starts long before, during discovery and design, and continues through validation, training, launch and hypercare.

We start by sitting down with first responders and public safety professionals—our end users—to understand what makes their processes unique: their workflows, the tools they rely on, their pain points and the outcomes they are striving to achieve. These discovery sessions can help ensure the reality of customers’ day-to-day challenges is being understood, rather than simply gathering requirements.

It helps to have people who are part of your team be well-versed in the challenges being faced by customers. For us, our teams include former dispatchers and police officers. They understand agency workflows and speak the same language as our customers. While it isn’t a common approach, I’ve found that bringing engineers into these early conversations can have a significant benefit, allowing them to hear firsthand what the end user needs and, in turn, producing far stronger products.

On the customer side, discovery and co-creation involve engaging the people who use the technology every day. For our dispatch product, that’s telecommunicators and communication center supervisors. For our records management system (RMS), it includes patrol officers, investigators, records staff and crime analysts. Command staff involvement is crucial to ensure that the tools are set up to generate key insights to manage team workload, that the right user access and approval processes are in place and that analytics can inform operational decisions.

Partnering with customers is critical because no two agencies operate the exact same way. Investing the time to gather information early and revisiting feedback often ensures teams are building the right capabilities for each customer. Co-creation also gives users a sense of ownership. When users see their input reflected in the product, adoption can increase and satisfaction can grow.

Don’t just implement a solution and hope that it works. Ensuring the conversations are open and ongoing is essential to long-term success.

2. Embrace SaaS- and user-centric product design.

One of the first questions we often get asked is “How many years is this going to take?” We understand why. Arriving at the right results takes a fair amount of time and effort.

This highlights the importance of a user-centric product design process, based on deep user understanding, flexible technology, simplicity, seamless onboarding, consistency, performance, personalization, accessibility and continuous feedback loops. Following these best practices, which have been widely embraced by modern software as a service (SaaS) companies, enables organizations to arrive at the right outcomes, eliminate waste and accelerate time to market.

To harness these best practices effectively across teams requires collaboration among designers, engineers, product leaders and users to collaborate directly, unlocking rapid iteration. Bringing together all necessary stakeholders may seem daunting, especially in the case of engineers, whose time is especially valuable. But it’s well worth the time and effort. It allows everyone to share their challenges and concerns up front, align on the best path forward and continue to share and address feedback to create, test, tweak and go to launch with a solution at a pace traditional design cannot match. When people work together, feel heard and see results, it builds trust.

Traditional design has also historically faced technological barriers. On-premises servers can be slow to update and may require new infrastructure. The SaaS model, which is based on cloud technology, helps eliminate those barriers, making it possible to iterate quickly, configure intentionally, roll out new features almost instantly after release and adapt without disruption.

3. Implement for the long term by building security into every step.

Cyberattacks are increasing, and organizations are facing more complex threats, along with greater pressure to maintain resilience and ensure compliance. To ensure security is prioritized, tech leaders and their teams should commit to developing products that inherently protect against malicious cyber actors.

Conducting risk assessments to identify and mitigate prevalent cyber threats and implement robust controls to safeguard critical systems and data is a great place to start, as is understanding and embracing Secure by Design principles. This involves:

• Prioritizing customer security as a core business requirement versus a technical feature

• Implementing the principles pre-deployment during design to decrease exploitable flaws

• Including security features such as multifactor authentication, logging and single sign-on

The Bottom Line

Organizations across sectors are under pressure to modernize quickly while maintaining trust and operational effectiveness. As technology evolves rapidly, underpowered implementations can slow adoption, drain resources and weaken confidence.

Including the people who use these systems is essential for building resilient, trusted operations that deliver real impact. Feedback builds customer trust. By communicating, listening, embracing modern technology and building together, we can deliver not just new technology but real change and impact.

Original Story: https://www.forbes.com/councils/forbestechcouncil/2026/01/15/built-with-not-for-how-intentional-implementation-builds-trust-in-tech/

Edgewood Police Department Launches on the Mark43 Public Safety Platform in Under 30 Days, Modernizing Public Safety Operations 

NEW YORK – January 13, 2026 – The Edgewood Police Department has successfully deployed Mark43, the leading cloud-native public safety operations platform, just 30 days after selecting its cloud-native Records Management System (RMS), Case Management, Property and Evidence, OnScene (mobile application), and Insights (advanced analytics) to modernize operations.  

“We’re on the edge of a major metro area and see a lot of crime overflow from both Albuquerque and Sante Fe,” said Chief Aaron Frost of the Edgewood Police Department. “The department sought a technology partner to streamline workflows, improve efficiency, and support smarter policing. As we continue to grow, we need a modern, efficient, and intuitive system that grows with us. That’s why we selected Mark43.” 

“Launching in just 30 days is a testament to Edgewood PD’s commitment to their community and to the velocity of our cloud-native platform,” said Bob Hughes, CEO of Mark43. “We’re proud to partner with Chief Frost and the department as they modernize their operations, equip officers with real-time information in the field, and support faster, safer response for the people they serve.” 

Mark43’s cloud-native RMS, which streamlines records and reporting, has modernized the department’s technology and improve workflows. “With our previous system, officers often had to take extra steps to ensure their reports were saved properly,” said Chief Frost. “We’re looking forward to the new system simplifying that process and giving officers more time to focus on serving the community.”  

NIBRS compliance is built directly into the RMS, ensuring that every report meets federal standards. “NIBRS reporting was an area we wanted to improve. We expect Mark43 to help streamline this process, reduce manual work, and enhance overall data quality,” added Chief Frost.  

The department has also deployed Mark43’s Property and Evidence and Case Management modules to improve collaboration, accelerate investigations, and support accurate documentation.  

“As our department grows, we’re focused on providing officers with technology that simplifies their jobs. Many of our officers come from larger agencies that already use modern systems, and the intuitive design of Mark43 will make training and report writing even easier,” said Frost

Mark43 OnScene is now in officers’ hands, providing advanced mobility and real-time situational awareness in the field.  

“Mobility is everything. Having critical information at officers’ fingertips when responding to a call will improve safety and efficiency,” said Chief Frost.  

With Mark43 Insights, the department now has access to advanced analytics, driving data-informed decision-making, and real-time intelligence sharing.  

Chief Frost said, “We’re looking forward to using Mark43’s Insights to visualize trends, share information, and make faster, more informed decisions.”  

Mark43 supports a growing network of public safety agencies across New Mexico, including Albuquerque, Rio Rancho, and Ruidoso Police Departments as well as the New Mexico State Police, enabling improved communication and interoperability across jurisdictions.  

“Being on the same platform as our neighboring agencies means we can share information more efficiently and better serve our community,” added Chief Frost

This deployment further accelerates the statewide shift toward modern, resilient public safety technology, helping agencies across New Mexico better protect the communities they serve. 

About Mark43 

Mark43 brings modern technology to enhance public safety, making state, local and federal agencies faster, smarter, and their communities safer. Its integrated Records Management System, Computer-Aided Dispatch, and Data Analytics form the backbone of a unified, real-time public safety operating platform to streamline workflows, improve response times, and foster collaboration. Trusted by over 300 agencies, Mark43 increases effectiveness and efficiency amid rising demands and limited resources. By supporting first responders with innovative tools, AI technology, and a strong cybersecurity foundation, Mark43 equips public safety agencies to address the challenges of today and tomorrow. For more information, visit www.mark43.com. 

Media Contact 

Devora Kaye 

Press@mark43.com 

WDBJ-TV (Virginia): Role of AI is growing in local law enforcement

By: Leila Mitchell

ROANOKE, Va. (WDBJ) – Artificial intelligence is becoming a bigger part of law enforcement nationwide. National studies show more than 90 percent of agencies want to adopt AI to improve analytics, productivity, and decision-making.

That includes systems designed to save officers time, especially on paperwork.

“Where we are really seeing a lot of early success and interest is being able to help deliver some efficiency for some of the administrative tasks that our law enforcement professionals have to complete every day,” said Wendy Gilbert, Senior Vice President of Product with Mark43.But here locally, police say they’re taking a more cautious approach.

Instead of using AI directly, departments like Roanoke and Lynchburg rely on software that incorporates AI-driven technology.

In Roanoke, police use Flock Safety cameras, a system that helps investigators search for vehicles connected to crimes.

“So when we put in a search for a specific type of car or specific license plate, the Flock technology then goes through their system and pulls any hits that match that description,” said Hannah Glasgow, Public Information Officer with Roanoke Police.

In Lynchburg, police use a platform called Fusus. With permission, it can tap into security cameras across the city and uses AI-powered detection software to read license plates.

As Lynchburg continues advancing its real-time crime center, leaders say AI may eventually play a larger role, but for now, it’s not the primary focus.

“It is something that we are looking into, and we may have elements that use it, but it is not one of our primary driving investigative tools right now,” said Kathleen Jennings, Community Engagement Specialist, with Lynchburg Police Department.

But even with advanced technology, police stress the human element remains critical.

“When we do get all of those hits back, it is then up to our detectives and our personnel to still verify that information is correct,” said Glasgow.

Both Roanoke and Lynchburg police say conversations around AI are ongoing, including how and if it could become part of daily police work in the future.

WDBJ7 reached out to our local Internet Crimes against Children Taskforce, which says it does use AI that can review large amounts of data and summarize them, translate foreign languages, and even help quickly review batches of image or video files to highlight ones most likely to depict child exploitation material.

However, everything is then reviewed and verified by a human.

Copyright 2026 WDBJ. All rights reserved.

Original Story: https://www.wdbj7.com/2026/01/07/growing-role-ai-local-law-enforcement/

WBBJ-TV (Tennessee): AI shown to be helpful in supporting law enforcement

By: Ryan Hodges

JACKSON, Tenn. — Artificial intelligence is rapidly entering law enforcement and new national data shows that it is helpful.

A public safety trends report shows that 93% of law enforcement want to adopt AI to improve analytics.

Also, over 90% believe AI is transforming public safety for the better.

Wendy Gilbert, the senior vice president for Mark43, says it is helping with writing reports by storing all of the information.

She also talks about what law enforcements are doing right now.

“There’s an immediate interest and need in being able to summarize all of the key information that is available for a case,” Gilbert said. “It helps them quickly orient with all of the important data. Making that case assignment faster and getting those officers on scene.”

One of Mark43’s current clients is the Tennessee Highway Patrol.

Original Story: https://www.wbbjtv.com/2025/12/17/ai-shown-to-be-helpful-in-supporting-law-enforcement/

Mark43 2026 Trends Report Reveals Shift Toward AI With Human Oversight and  Clear Opportunities to Modernize Public Safety Tech 

NEW YORK – Dec. 9, 2025 – Mark43, the leading cloud-native public safety operations platform, today announced the results of a national survey of U.S. first responders and law enforcement, along with complementary perspectives gathered from policing professionals across the United Kingdom. The new research reveals overwhelming support for AI with human oversight; rising stress around internal threats; a clear opportunity to leverage data and modern technology to drive efficiency, improve work experiences, and secure critical grant funding; and the importance of consolidation of the tech stack to enable interoperability, data sharing, and faster response. The new Mark43 2026 Public Safety Trends Report released today documents the complete results and charts the best path forward for leading agencies.  

“Public safety is at a pivotal moment. Agencies are navigating real challenges—from staffing shortages to outdated systems that limit efficiency, collaboration, and morale,” said Bob Hughes, CEO of Mark43. “Modernization is about empowering people, connecting operations, and strengthening communities. Innovations like cloud-native, AI-enabled platforms, strong cybersecurity, and user-centered design are helping agencies build a stronger foundation for the next generation of public safety.” 

Here are five public safety trends the Mark43 2026 Public Safety Trends Report has uncovered. 

Trend 1: AI in public safety is a reality, and forward-looking agencies need to ensure that it remains intentional, human-centered. 

  • 92% of U.S. law enforcement believe AI is transforming public safety for the better, a 5% increase since last year. UK police view AI as a key transformation driver in frontline policing as well; 43% said AI will be the biggest reform driver on policing by 2026. 
  • The vast majority (93%) of U.S. first responders said they would support their agency’s use of AI to improve operations, and 79% of law enforcement believe that human oversight of AI is essential.  
  • Trust in the human element of AI continues to grow, with 93% of law enforcement professionals surveyed saying they trust their peers and agency leaders to use AI responsibly. That’s up a noteworthy 5% compared to last year. 
  • Many first responders are actively using AI to automate administrative tasks (51%), support real-time video surveillance and facial recognition efforts (49%), and for training and simulation purposes (47%). These use cases demonstrate that AI in public safety is here to stay and is expected to accelerate. 
  • Sixty-nine percent of first responders rely on external technology partners for AI tools, with report summarization (46%) emerging as a top use case. 

Trend 2: Cybersecurity must be a defining factor when evaluating and modernizing technology. 

  • A strong majority (89%) of first responders said they are concerned with internal cyber threats at their organizations, with two-thirds (66%) fearing that some RMS users view data unnecessary for their role. 
  • An even greater share (95%) of law enforcement disclosed they believe their existing systems to protect against cyber threats would benefit from a technology upgrade. 
  • Nearly as many (90%) admitted their organization has experienced a cyber issue in the last year, up from 84%. Scam calls, malware/viruses, and identity theft were cited as the top three cyber issues, with total issues increasing 5 percentage points year over year.  
  • Given these challenges and concerns, it is not surprising that a near-total majority (98%) of first responders see cybersecurity as a critical part of evaluating whether to procure new public safety technology. 
  • Yet only 10% of UK respondents ranked strengthening resilience and cybersecurity as a top technology priority. However, it will be important for UK forces to bolster compliance and resilience as threats continue to evolve. 

Trend 3: Accurate, timely, standardized data unlocks operational efficiency, strategic decision-making. 

  • Nearly all (98%) first responders agreed that public safety data is indispensable to their ability to secure funding or grants, and 92% said they use data and statistics to justify funding and budget requests. Virtually all (99%) divulged that they are required to manually transfer data by copy/paste or re-keying from one interface to another. Over a third (34%) of this group admitted that they must engage in these onerous efforts across all tools. 
  • Highlighting a clear opportunity for technology to streamline workflows, reduce administrative burdens, and free officers to spend more time on critical public safety work, an overwhelming 90% of first responders surveyed shared that they would save time by avoiding repetitive data entry across reports and systems. 
  • Ninety-four percent of first responders said they believe their data reporting processes could be improved. That’s an 8-percentage point increase from last year and signals a strong need for more efficient, accurate, and integrated reporting solutions. 
  • Nearly one-third (31%) of UK respondents said real-time information sharing across forces will have the greatest impact on frontline policing in 2026. 

Trend 4: Modern technology can be an enabler to strengthen job satisfaction and maximize impact. 

  • 89% of first responders said switching between multiple applications affects their efficiency, with 53% reporting a significant impact. 99% said a single platform integrating all data sources would be helpful. 
  • A resounding 92% of law enforcement professionals said they believe updated technology like cloud solutions and mobile devices could help offset staffing shortages. 
  • The same share (92%) of law enforcement said that having RMS and dispatch technology directly on their mobile devices would boost confidence and efficiency in the field. This is a substantial year-over-year increase from the previous 82%. 
  • Virtually all (99%) law enforcement respondents said they do paperwork daily. More troubling is that 61% said they have spent an entire shift completing paperwork, and 77% said paperwork required them to take overtime, up 7% year-over-year. 
  • Meanwhile, more than three-quarters (77%) of first responders said that outdated or slow technology makes it harder for them to serve the community, delaying response times, limiting productivity, and creating operational roadblocks. 
  • In the UK, respondents cite streamlining administrative work (39%), enhancing transparency (18%), and supporting officer wellbeing (16%) as the top technology priorities, while budget and funding constraints (40%) and legacy IT systems (23%) remain the primary barriers. The direction is clear: UK forces see mobility, real-time information sharing, and AI-powered analytics as key enablers for frontline impact. 

Trend 5: A consolidated tech stack improves interoperability, data sharing, and response. 

  • Ninety-eight percent of first responders said integrating CAD and RMS with technologies like drones, body cameras, and license plate readers (LPRs) is essential. 
  • A striking 92% of law enforcement professionals said they see greater opportunity to collaborate with neighboring jurisdictions through shared technology systems. 
  • Responders report progress is constrained by limited IT staff (43%), cross-agency coordination challenges (41%), and privacy or security concerns (39%). 
  • UK forces see connected systems as key to frontline impact, with 31% saying real-time information sharing across forces will have the greatest effect on policing by 2026. 
  • The key takeaway? Public safety depends on connected, accurate, and up-to-date information. Yet many agencies still operate fragmented systems that slow coordination and obscure the operational picture. As incidents grow more complex and cross-jurisdictional, an interoperable technology ecosystem that can communicate within itself and with other, peripheral systems is essential. 

Mark43’s 2026 Public Safety Trends Report includes complete survey results and trends shaping the future of public safety in 2026 and beyond. To learn more, download the full report here 

Survey methodology 

Propeller Survey: An online survey of 487 public service professionals, including EMTs, firefighters, police officers, and telecommunicators, was fielded by Propeller Insights from Oct. 2 to Oct. 21, 2025. Participants were recruited from a verified online research panel and targeted using demographic and occupation-based criteria. Eligibility was validated through screening questions in which respondents self-identified their current role within one of the four public service categories. The margin of sampling error for the total sample is ±5 percentage points at the 95% confidence level. 

UK Survey: Data was collected through a survey administered to attendees of national UK policing events held during September and October 2025. A total of 49 individuals participated in the survey. Respondents represented a range of professional roles within UK policing, including constables, inspectors, respondents at the rank of superintendent or above, and civilian staff or other personnel. The survey aimed to capture insights and perceptions across both sworn officers and civilian employees involved in policing operations. 

About Mark43 

Mark43 brings modern technology to enhance public safety, making state, local, and federal agencies faster, smarter, and their communities safer. Its integrated Records Management System, Computer-Aided Dispatch, and Data Analytics form the backbone of a unified, real-time public safety operating platform to streamline workflows, improve response times, and foster collaboration. Trusted by over 300 agencies, Mark43 increases effectiveness and efficiency amid rising demands and limited resources. By supporting first responders with innovative tools, AI technology, and a strong cybersecurity foundation, Mark43 equips public safety agencies to address the challenges of today and tomorrow. For more information, visit www.mark43.com. 

Media Contact 

Devora Kaye 

Press@mark43.com  

Forbes: How Companies Can Improve Security Without More Vendor Support

As cybersecurity talent shortages persist, many organizations are bolstering their defenses with unified identity strategies and managed detection and response services. These external partnerships can help ease staffing gaps and accelerate threat detection, but they also create a risk of overreliance when internal teams lose visibility or control. Strengthening long-term resilience requires leaders to rethink how much of their security strategy can be delegated and how much must remain inside the organization.

Sustainable cybersecurity depends on more than tools or vendor expertise—it calls for stronger internal muscle, clearer accountability and intentional investment in people, processes and architecture. Below, members of Forbes Technology Council highlight strategic shifts that can help organizations build security from within and avoid placing mission-critical defenses entirely in the hands of outside partners.

Adopt A Zero-Trust Framework

As a SASE vendor, we advise businesses to adopt a zero-trust framework that integrates identity, network and cloud security into a unified architecture. This reduces vendor dependency by consolidating controls, automating threat response and enabling in-house teams to manage security holistically. – Etay Maor, Cato Networks

Champion A ‘Security-First’ Culture

Leaders must champion a companywide “security-first” culture. This strategic shift moves accountability from a siloed IT team or external vendor to every employee. It involves embedding security awareness and responsibility into all roles and processes, from product development (shifting security left) to finance and HR. This approach makes security a shared business enabler. – Priyadarshni Natarajan, Walmart

Maintain Ownership Of Core Risk Decisions

Organizations can outsource security activity, but they cannot outsource full context or liability. Third-party partners can execute on your defense strategy, but the organization has to maintain ownership of the “what,” “why” and “how” of risk. Organizations need to maintain ownership of their core decision-making while carefully selecting and curating partners to help them execute. – John Linkous, Phalanx Security

Embed Cyber Thinking Across All Departments

Stop treating cybersecurity as a tool to be bought. Instead, treat it as a muscle you build. Leaders should embed cyber thinking into every team, not just IT. Invest in internal threat simulations, cross-train analysts in business teams, and reward secure decision-making. This builds resilience that no external vendor alone can provide. – Rahul Wankhede, Humana

Upskill Teams And Align Defenses To Your Risk Profile

Business leaders should prioritize building in-house cybersecurity capabilities by upskilling teams, implementing zero-trust architectures and embedding security into every business process. This approach reduces dependency on external vendors while creating resilient, proactive defenses aligned with the organization’s unique risk profile. – Balasubramani Murugesan, Digit7

Assess Exploitability And Impact With Ground-Truth Data

Use your own ground-truth data (IdP, EDR, cloud, CI/CD) to score exploitability and impact per asset and user in near-real time, then drive detections, access and response off those scores. Vendors (IdP, EDR, MDR) become interchangeable sensors and actuators that feed and follow your model. The result is vendor-portable decisions, higher signal-to-noise, and faster, auditable risk reduction. – Michael Roytman, Empirical Security

Invest In Continuous Data Activity Monitoring

Many organizations are missing the continuous data activity monitoring element of their security strategy. AI is becoming the new insider threat. However, an ongoing monitoring solution can detect anomalies—whether malicious or simple mistakes—quickly and protect organizations, no matter who is accessing their data, including inside and outside users or AI agents. – Todd Moore, Thales Group

Automate Repetitive Tasks To Elevate Cybersecurity Work

Business leaders should work with their department heads to identify the repetitive tasks that could be automated to increase efficiency. Automation isn’t about replacing developers or security analysts. Instead, it’s about freeing up time from mundane, routine work to allocate to strategic, higher-value thinking in the realms of cybersecurity, finance, marketing and R&D. – Matthew Polega, Mark43

Make Your Data Unusable If Breached

Shift from perimeter defense to making data itself unusable if breached. Encryption alone won’t cut it—quantum computing will easily crack today’s encryption. Fragment and scatter data across multiple locations instead. Even if your systems are breached, attackers get meaningless fragments with no way to reconstruct anything. It’s architectural resilience that doesn’t depend on vendors staying one step ahead. – Greg Salvato, TouchPoint One

Build Cross-Functional ‘Cyber Fusion’ Teams

Shift from outsourced defense to shared accountability. Build internal “cyber fusion” teams where security, IT and business units co-own risk decisions. External MDRs are force multipliers, but resilience comes when every employee becomes part of the detection fabric. – Sai Krishna Manohar Cheemakurthi, U.S. Bank

Shift To Orchestrating Trust And Shared Responsibility

Leaders should shift from outsourcing security to orchestrating trust. Instead of buying more tools or services, build a culture where every team treats identity and detection as shared responsibilities. When employees become the first layer of defense and technology becomes the enabler, security transforms from a vendor-delivered service into an organizationwide instinct. – Nishant Sonkar, Cisco

Build Internal Security Context And Control With AI

Business leaders should shift from outsourcing detection to building internal context and control. External vendors can monitor threats, but only the organization understands its unique people, processes and risk signals. Investing in AI that learns internal communication and behavior patterns strengthens defenses from within, turning identity, not infrastructure, into the new security perimeter. – Mike Britton, Abnormal AI

View Compliance As A Lever For Zero-Trust Architecture

It’s a mindset shift: Stop viewing compliance mandates as painful checklists or tasks to simply outsource. Instead, see them as strategic levers to fund and advance your internal zero-trust architecture. The technical controls in frameworks like CMMC are the very building blocks of ZTA. Architecting this way builds true organizational resilience and strengthens your overall security posture. – Neil Lampton, TIAG

Assume Every Endpoint Is Compromised

Adopt a “breached-by-default” design. Assume every endpoint and vendor token is compromised and implement least privilege with short TTLs, identity rate limits, per-app kill-switches and blast-radius SLOs (contained in under 15 minutes). Build a tiny resilience engineering team and use MDR to audit, not defend. – Margarita Simonova, ILoveMyQA

Take Full Advantage Of Native Platform Security Features

Modern organizations leveraging cloud platforms such as AWS, GCP or Azure should be aware of the foundational security capabilities that are already integrated into these environments. The strategic shift that leaders should make is to fully utilize and configure these native security features before engaging additional third-party tools or vendors. – Metin Kortak, Rhymetec

Create Cyber Resilience Hubs To Train Teams

Business leaders should create cyber resilience hubs that unite internal expertise, automation and shared intelligence frameworks. Training teams in AI-driven detection, threat simulation and response builds lasting in-house capabilities. This reduces vendor dependency while fostering a culture of proactive defense and continuous improvement. – Nicola Sfondrini, PWC

Invest In Internal Threat Modeling

It is critical for enterprises to identify vulnerabilities during system design rather than treating security as an afterthought. While relying on vendors can be beneficial for their research capabilities, 100% dependence is not recommended. I suggest investing in building internal threat modeling expertise to ensure better alignment with your enterprise-specific architecture. – Vasanth Mudavatu, Dell Technologies

Empower Teams To Build More Resilient Systems

Put money into making your systems more resilient against cyberattacks, not just protecting them. Give your internal teams the tools they need to do threat modeling, automate response playbooks and build zero-trust principles into the design of your products. External MDRs can help with capacity, but the best way to stay safe is to build up your own intelligence and keep learning. – Jyoti Shah, ADP

Establish An In-House Cyber Storytelling Council

Replace outsourced alerting with in-house narrative. Establish a cyber storytelling council—security engineers, data analysts and HR—to translate incidents into business lessons within hours. Each story updates policy, training and design patterns. Turning breaches into cultural code creates adaptive immunity that vendors can’t replicate, making security a living discipline rather than a rented service. – Jagadish Gokavarapu, Wissen Infotech

Original Story: https://www.forbes.com/councils/forbestechcouncil/2025/12/08/how-companies-can-improve-security-without-more-vendor-support/