Jane King reports on the City of Dallas’ partnership with Mark43 live from the NYSE.
NEW YORK – February 26, 2026 – Mark43, the leading cloud-native public safety operations platform, today announced that the City of Dallas has selected Mark43 to modernize the Dallas Police Department (DPD) and Dallas Fire-Rescue (DFR) operations with an end-to-end public safety platform. The departments are set to deploy Mark43’s multidisciplinary Computer-Aided Dispatch (CAD), Records Management System (RMS), OnScene (mobile app), and Insights (advanced analytics) across one of the largest and most complex police and fire operations in the United States.
Serving more than 1.3 million residents across 385 square miles, Dallas is the ninth largest city in the United States, with more than 3,100 sworn police officers, and 2,200 fire and rescue personnel. Operating at this scale demands technology that is highly reliable, secure, and able to grow.
“We need technology that works for us, not the other way around,” said Daniel Comeaux, Chief of Police for the City of Dallas. “With Mark43, we are modernizing our mission-critical operating system so we can respond faster, reduce unnecessary administrative work, and deliver more effective, consistent service, strengthening trust and safety across Dallas.”
“For a department of our size, reliability and real-time situational awareness are essential,” said Justin Ball, Chief of Dallas Fire-Rescue. “Sharing a cloud-native platform with our police department means our firefighters and EMS crews arrive on scene with accurate, up to date information, including when police will arrive, so they can make faster decisions, coordinate more effectively, and focus on what matters most: protecting lives and property.”
Bob Hughes, CEO of Mark43, said, “Dallas is setting the standard for unified public safety. By bringing the police and fire departments together on the Mark43 cloud-native platform, they’re enabling faster response and stronger coordination across the city. We’re proud to partner with Chief Comeaux and Chief Ball as they modernize operations and help keep their community safe.”
Modernizing Public Safety Through a Unified, Cloud-Native Platform
Leveraging Mark43 CAD and RMS allows police and fire to work as one, removing barriers to information sharing and enabling faster, more coordinated response. “Police and fire go hand-in-hand as part of one public safety family; we show up to calls together every day,” said Allison Hudson, Assistant Director, Media Relations, DPD. “Being on the same platform allows us to streamline communication, increase horizontal collaboration, and respond more effectively. There’s no delay in information getting from one side to the other, which means no delay in service. This all enhances safety for our officers, firefighters, and citizens.”
The built-in NIBRS compliance and streamlined reporting workflows in Mark43 RMS will reduce the administrative burden on officers, freeing up time for work in the community. “By eliminating redundant, manual reporting, especially around NIBRS, we expect to save thousands of hours each year. That’s time our responders can put back into what matters most: answering calls, getting to scenes faster, and serving the community,” said Chief Comeaux.
This upgrade will also provide DPD and DFR with the highest level of configurability to drive innovation and new efficiencies, while guaranteeing the City of Dallas is using the best technology available. “With the way technology has progressed and how criminals are leveraging that same technology, we need to evolve to serve our residents the best way we can,” said John Kohut, Strategic Management Division, DPD. “If we need to configure the system to align with our unique processes or reports, we can do that almost instantly with Mark43, instead of hunting for someone who can program an on-premises application. It’s that agility and configurability of the cloud that really matters.”
When it comes to resiliency, Mark43’s technology will support the City of Dallas in maintaining operational continuity during major incidents, severe weather, or cyber threats. “The redundancy offered by Mark43’s cloud-native infrastructure was an important factor in this decision,” said Kohut. “Having the ability to automatically shift between data centers via AWS GovCloud and stay operational ensures continuity for first responders and the community, which is critical.”
Empowering Police and Fire Operations at Scale
The City of Dallas’ selection of Mark43 also reflects the need for a platform that can scale with the city’s growth, consolidate multiple systems, and adapt quickly as needs evolve.
For DFR, operating on a shared platform strengthens coordination with law enforcement while meeting the demands of a high-volume, time-critical fire and EMS environment.
“Sharing a common CAD gives us a clearer, real-time view of who’s responding to the call,” said James Russ, Assistant Chief over Communications for DFR. “Knowing when units are on the way or already on scene improves coordination and helps us make smarter decisions in the moment. That kind of information sharing is critical, not just for responder safety, but for overall community safety.”
Mobile tools like Mark43 OnScene extend real-time incident intelligence to officers, firefighters, and command staff whether they are in a patrol car, on a fire engine, operating on foot, or responding to large-scale emergencies. “Our long-term vision is to make mobile devices central to how we operate, especially for emergency dispatch,” said Chief Comeaux. “When responders aren’t working out of a vehicle—and are on foot, bike, or motorcycle—they still need the same level of visibility and access to information. Real-time access to CAD and RMS, without relying on in-vehicle systems, improves situational awareness, enhances safety, and allows our teams to operate more efficiently in the field.”
Assistant Chief Russ added, “For our firefighters and EMS crews, having access to the same critical information from the MDC now available anytime on their mobile devices through Mark43 OnScene is a major step forward. Whether they are inside a building or responding in the field, real-time CAD data keeps them informed without waiting for updates or being tied to a vehicle.”
For fire and EMS leaders managing complex, fast-moving incidents, maintaining a clear operational picture across multiple units and agencies is essential for situational awareness and safety.
A Strategic Investment in the Future of Public Safety in Dallas
By consolidating CAD and RMS on a single, shared platform, Dallas is modernizing how police and fire services access information, coordinate response, and communicate during critical incidents. “How quickly we can access information and communicate it to the public, to city leadership, and to our teams in the field makes a huge difference,” said Robert Uribe, Assistant Director, 911 Communications, DPD. “Instead of tracking down information across multiple systems or making a series of calls, we can pull a clear synopsis and communicate with confidence. That reduces strain on dispatch, frees up radio traffic, and helps our teams operate faster and safer. During emergencies, having all the information from initial response through incident close out in one place is a game changer.”
Through Mark43 Insights, DPD and DFR will access shared, real-time dashboards that improve visibility into operations and support more proactive decision-making around staffing, resource allocation, and service delivery. “Having a true single-pane-of-glass view will allow us to communicate faster, reduce duplication, and better support Dallas residents,” said Hudson. “It’s an investment in transparency, accountability, and the future of public safety in Dallas.”
Mark43 was selected following a comprehensive evaluation and procurement process, with support from Freeit Data Solutions, to ensure the City of Dallas’ technology and compliance needs are met now and into the future.
This modernization reflects the Dallas Police Department and Dallas Fire-Rescue’s commitment to future-ready technology that supports operational excellence, public trust, and evolving public safety needs. “This is a significant undertaking, and a great deal of thought went into ensuring we selected the right technology platform. Mark43 will allow us to future-proof our operations and enhance how we support our officers, firefighters, and the residents of Dallas today and for years to come,” said Chief Comeaux.
NEW YORK – February 24, 2026 – Mark43, the leading cloud-native public safety operations platform, today announced a new technology partnership with Multitude Insights, a modern intelligence-sharing and information distribution platform for law enforcement. The integration connects Mark43’s Computer-Aided Dispatch (CAD) and Records Management System (RMS) with Multitude Insight’s BLTN to automate bulletin workflows, improve data sharing and enhance officer safety.
BLTN is Multitude Insights’ core platform that allows agencies to create bulletins, instantly share them with trusted partners nationwide, and automatically surface connections between related cases, helping departments collaborate in ways that previously weren’t possible. It replaces static email bulletins, PDFs and inbox threads with a secure, AI-powered intelligence sharing platform that helps agencies to distribute and analyze critical information across jurisdictions in real-time. Mark43 CAD and RMS serve as systems of record, enabling BLTN to act as a new, connective layer, allowing agencies to create, update, and distribute live bulletins as investigations unfold, without duplicating data. Together, these systems will assist law enforcement to continuously scan bulletins to separate signal from noise, surface key intelligence and identify connections that might otherwise be missed.
“Deepening our integration and partnership with Mark43 is incredibly exciting,” said Matt White, CEO and Co-Founder of Multitude Insights. “For years, the way agencies share information hasn’t evolved. Our partnership changes that, delivering intelligence directly to the right officers in the field at the right time through a cloud-native, AI-powered, and intuitively designed direct connection into Mark43’s advanced RMS and CAD.”
The partnership reflects Mark43’s continued focus on bringing the best-in-class solutions to its customers through an open API to better solve persistent challenges facing public safety agencies across the county, such as data sharing and access, information overload and manual workflows.
Tom Corwin, Director of Alliances at Mark43, shared “Strong partnerships are essential to delivering meaningful outcomes for public safety agencies. By integrating with Multitude Insights, we’re giving our customers access to powerful information sharing that complements our core platform capabilities to enables them to collaborate more effectively and solve investigations quicker without added complexity.”
Early adoption of the integration at Boston Police Department has shown increased information sharing and speed of investigations, driven by ease of use and automation of workflows, resulting in improved officer safety and situational awareness across agencies.
To learn more, visit www.mark43.com/resources/partners.
About Mark43
Mark43 brings modern technology to enhance public safety, making state, local and federal agencies faster, smarter, and their communities safer. Its integrated Records Management System, Computer-Aided Dispatch, and Data Analytics form the backbone of a unified, real-time public safety operating platform to streamline workflows, improve response times, and foster collaboration. Trusted by over 300 agencies, Mark43 increases effectiveness and efficiency amid rising demands and limited resources. By supporting first responders with innovative tools, AI technology, and a strong cybersecurity foundation, Mark43 equips public safety agencies to address the challenges of today and tomorrow. For more information, visit www.mark43.com.
About Multitude Insights
Multitude Insights is a public safety technology company that provides modern intelligence infrastructure for law enforcement. Founded by two MIT alumni and built by military veterans and law enforcement professionals, Multitude developed BLTN, a secure, AI-powered platform. This platform enables agencies to create, share, and analyze crime bulletins and other intelligence across jurisdictions in real time. Multitude is a trusted partner for agencies nationwide and more agencies are joining the network by the month. The company operates from offices in Boston, MA, and Portland, OR. To learn more, visit www.multitudeinsights.com.
Media Contact
Devora Kaye
By: Matt Polega
Matt Polega is a cofounder and president at Mark43, a leading cloud-based public safety software company.
In public safety, technology can strengthen job satisfaction, improve outcomes and help agencies compete for talent in a field where staffing shortages have reached new highs.
It can cut the other way, too.
In October, my company surveyed nearly 500 U.S. public safety professionals. The research found that officers, dispatchers and analysts are struggling with outdated technology, including 77% who note that repetitive or outdated processes slow their ability to serve the community, and 56% who say legacy technology is a major contributor to staffing shortages.
These are some of the reasons that, despite technology modernization gaining traction, emergency communication center workers are facing unprecedented burnout.
Meanwhile, the International Association of Chiefs of Police found in 2024 that more than 70% of member agencies said recruitment is more difficult now than in the recent past. On average, agencies operate at about 91% of authorized staffing levels.
In other words, public safety professionals don’t necessarily leave the job because they lack purpose. Too often, they leave because outdated systems make it harder to do meaningful work.
Technology decisions absolutely influence who joins, who stays and who thrives. Here are five things public safety organizations can do to appeal to and keep top talent:
People experience mobility and automation in their daily lives. When employers don’t provide modern tools, the gap is immediately noticeable.
Investment in technology is an investment in people.
Systems designed to be accessed by mobile devices help first responders access critical data in the field and act in real time, while dispatch tracks their locations. That can translate into higher productivity, fewer administrative bottlenecks and better safety. AI-powered reporting and investigations can give more time to serve, automating administrative work and delivering insights so professionals can focus on the mission rather than paperwork.
My organization’s survey found that 92% of first responders think mobile and cloud systems can help mitigate staffing shortages. Another study found that, for half of employees, working at a place that prioritizes well-being is more important than getting a 10% pay raise.
For a 22-year-old considering a career as a police officer, dispatcher or firefighter, easy-to-use technology can be a meaningful differentiator when so many other career paths are less stressful and risky. Yet the reality is that the public often has better access to top technology.
When first responders are equipped with tools that help them do their job, they work more efficiently and feel valued, capable and connected to their mission. This is particularly true for young professionals, who see modern technology as a given, not a perk.
In conversations with chiefs, tech leaders and frontline personnel, I hear the same frustration: too many systems and time lost navigating technology instead of serving the public.
Eighty-nine percent of first responders say switching between applications hurts efficiency, 99% must manually transfer data between systems. The same amount—99%—say having a single platform integrating all data sources would be helpful.
People expect seamless, intuitive experiences. Public safety professionals are no exception.
The last decade has required many agencies to do more with less. Often, people looked to technology for the solution. But, to date, people could only expect marginal improvements.
AI can make significant productivity improvements possible at the same level of investment. When human-centered and rooted in accountability, AI can be a people play and a force multiplier. A dispatcher could have five AI agents, with agentic AI handling the more mundane aspects of work while people take care of the jobs that require the human element.
AI adoption today is on a similar trajectory to where body cameras were in 2014, just before widespread adoption reshaped policing nationwide.
Public safety is a team sport. That makes interoperability among public safety platforms and technologies like body cameras, drones and license plate readers non-negotiable. Enabling collaboration across boundaries is also essential; interoperability is key to making that happen.
During high-stress incidents or even the daily grind, the last thing first responders should worry about is whether systems from different vendors will communicate effectively.
In a world where even the most thoughtful leaders don’t know what to expect six months out, the best thing you can optimize for is flexibility.
When adopting technology, agencies often face real constraints, including budget, cybersecurity concerns and limited training capacity. Those challenges should be addressed head-on. New tech without the right policy, process and implementation won’t solve any crisis, much less one of staffing. Training, evangelization and security are cornerstones of doing this right.
To address these issues, they should:
• Make the people and budget case. Getting buy-in to modernize technology can be difficult. Clear this hurdle by clearly articulating the value gained—the time savings effectively returning people to the force—to overcome understaffing and resource constraints. Agency leaders should reframe technology as a workforce strategy rather than only a line item.
• Take cybersecurity seriously. In 2025, at least 44 states reported cyber incidents affecting state and local government systems. Agencies should ask if vendors have embraced the Secure by Design principles, employ single sign-on and multifactor authentication. While headlines often focus on external threats, internal risk is just as real. Strong controls and clear access policies are essential.
• Invest in training, not just tools. Too often, staff are left to train themselves on new platforms. Organizations see better ROI when they dedicate resources to training and create environments where people feel supported. Clear processes, ongoing education and open feedback channels empower teams to use tools confidently and effectively.
Technology decisions can shape who stays on the force and how well agencies are equipped to serve communities. Today, technology is not just about efficiency. It’s about recruitment, retention, culture and, as always, empowering the public safety workforce to keep their communities safer.
Original Story: https://www.forbes.com/councils/forbestechcouncil/2026/02/19/how-technology-can-help-address-the-public-safety-talent-crisis/
A new Mark43 report shows first responders and law enforcement increasingly support AI tools, but emphasize the need for human oversight, stronger cybersecurity, and interoperable systems to reduce administrative burden and improve response.
Mark43, the leading cloud-native public safety operations platform, today announced the results of a national survey of U.S. first responders and law enforcement, along with complementary perspectives gathered from policing professionals across the United Kingdom.
The new research reveals overwhelming support for AI with human oversight; rising stress around internal threats; a clear opportunity to leverage data and modern technology to drive efficiency, improve work experiences, and secure critical grant funding; and the importance of consolidation of the tech stack to enable interoperability, data sharing, and faster response. The new Mark43 2026 Public Safety Trends Report released today documents the complete results and charts the best path forward for leading agencies.
“Public safety is at a pivotal moment. Agencies are navigating real challenges — from staffing shortages to outdated systems that limit efficiency, collaboration, and morale,” said Bob Hughes, CEO of Mark43. “Modernization is about empowering people, connecting operations, and strengthening communities. Innovations like cloud-native, AI-enabled platforms, strong cybersecurity, and user-centered design are helping agencies build a stronger foundation for the next generation of public safety.”
Here are five public safety trends the Mark43 2026 Public Safety Trends Report has uncovered.
Trend 1: AI in public safety is a reality, and forward-looking agencies need to ensure that it remains intentional, human-centered.
Trend 2: Cybersecurity must be a defining factor when evaluating and modernizing technology.
Trend 3: Accurate, timely, standardized data unlocks operational efficiency, strategic decision-making.
Trend 4: Modern technology can be an enabler to strengthen job satisfaction and maximize impact.
Trend 5: A consolidated tech stack improves interoperability, data sharing, and response.
Mark43’s 2026 Public Safety Trends Report includes complete survey results and trends shaping the future of public safety in 2026 and beyond.
Original Story: https://securitytoday.com/articles/2026/02/09/mark43-survey-finds-strong-support-for-ai-in-public-safety.aspx
By: Kaitlyn Levinson
Public safety departments in Massachusetts are embracing a more innovative operations platform in order to boost their response times and data capabilities, officials say.
In Massachusetts, the public safety sector is getting a modernization makeover. Public safety agencies across the state have transitioned from outdated legacy systems to a cloud-based and artificial intelligence-enabled platform in a bid to improve response times, streamline records management and enhance cross-agency collaboration.
One such agency is the Holyoke Police Department — located about 10 miles north of Springfield, Massachusetts — which has leveraged 30-year-old infrastructure that relied on manual, paper-based processes before the agency began its modernization push over the last 18 months, said Officer Stephen Norton.
Previously, the city’s case, dispatch and records management systems operated separately. This model led to duplicate and redundant efforts, like data entry or report writing, impeding efficiency and accuracy in operations for dispatchers and officers, before HPD adopted an operations platform from the public safety tech provider Mark43, Norton explained.
“They’re all under the same umbrella now, rather than [in] three separate, distinct systems” that “didn’t always talk to each other,” said HPD Chief Brian Keenan.
The new Mark43 system has integrated the disjointed platforms to a cloud-based environment that enables a “seamless transition” for the collecting and sharing of data from the moment a call is received to recording and following up on a case, Norton explained.
If a phone call comes into the dispatch center, and the agent needs to get information, like a license plate number, to police officers, then the system automatically backfills that data to officers’ cruisers while they’re in the field, rather than waiting for manual updates, he said.
The flow of information is further supported by the platform’s AI-enabled computer-aided dispatch capabilities, which help automate and streamline a dispatcher’s workflow, particularly during peak call times, said Tim Merrigan, chief customer officer at Mark43.
The enhanced public safety platform has also boosted the department’s data analytics to enhance resource allocation and insights on crime trends to inform decision making, Norton said.
“It gives him all the tools necessary to pull data … to better deploy officers on where the needs are, whether it be traffic, crime or accidents,” he said.
Such improvements can help officers address and resolve cases faster because “it makes the data more actionable” and can be “used to forecast future needs” more efficiently, Keenan said.
The benefits of HPD’s modernization extends beyond the single agency, he said. As more public safety agencies across the state turn to enhanced systems like Mark43’s, it can improve the interoperability and collaboration among first responders managing incidents that cross jurisdictional boundaries.
Across Massachusetts, “there are 300 police departments [and] records management systems” that are not compatible with each other, “so it’s a phone call from a detective to an officer and emailing, faxing and [sending] PDFs” to piece together different information about a single case, Keenan said.
With a statewide approach to modernization, HPD can better conduct cross-agency searches among departments.
Ultimately, “access to information faster is really the strength” that innovative and modernized technology brings to public safety, Keenan said.
Original Story: https://www.route-fifty.com/public-safety/2026/02/public-safety-thrives-faster-more-accurate-data-management-officials-say/411235/
NEW YORK – February 3, 2026 – Mark43, the leading cloud-native public safety operations platform, is accelerating a statewide modernization effort across Massachusetts, where a rapidly growing number of police and fire departments have selected the Mark43 Public Safety Platform to unify dispatch, records, booking, mobile workflows, and analytics, creating a single source of truth across their operations. As more agencies move off legacy systems and choose Mark43, and with a proven record of successful deployments, the company has become the trusted partner for Massachusetts public safety organizations seeking modern, cloud-native, and AI-powered technology.
As outdated and unsupported on-premises systems phase out across the state, departments are turning to solutions built for the future. Mark43’s end-to-end platform offers Massachusetts agencies a clear path forward – strengthening jurisdictional collaboration, resilience, and interoperability. This shift is reflected in the growing adoption of Mark43’s Records Management System (RMS) and Booking solutions, which help departments meet evolving compliance and reporting requirements, while creating smarter, safer, and more consistent records and jail management.
Departments are also embracing the latest evolution of the Mark43 multidisciplinary Computer-Aided Dispatch (CAD) system, which streamlines workflows by pairing automation with human judgment and oversight. These AI-assisted recommendations reduce cognitive load for call-takers and dispatchers, particularly during peak call volumes, by simplifying complex tasks and guiding new or low-tenure staff. This support enables faster, more consistent dispatch across disciplines and creates a more intuitive experience for teams facing staffing and training challenges. In the field, adoption of Mark43 OnScene and First Responder continues to accelerate, giving officers real-time information and decision-making tools that help them stay alert, informed, and safe. And with Mark43 Analytics, agencies are gaining clearer insights on crime trends, resource deployment, and community outcomes, empowering more precise, data-driven operations.
Mark43 has also made substantial investments to enhance its compliance capabilities, ensuring that Massachusetts agencies can rely on secure, protected data at every step. Mark43 is fully Massachusetts CJIS-certified and provides integrated CJIS query capabilities natively within our applications – an achievement completed in just nine months. Users can query CJIS data and automatically backfill the results into a CAD event and corresponding police report. In addition to the Mark43 CJIS capabilities, agencies using the technology are now empowered to successfully submit for state and federal NIBRS while key statewide integrations are supported, including Massachusetts RMV for crash submissions, Livescan and mugshot capture systems, statewide data-sharing via CrimeTracer, and the MACCS electronic citation system. The platform’s connection to the Trial Court’s EACC system remains pending the court’s progression through its submission testing process.
Bob Hughes, CEO of Mark43, said, “Agencies across Massachusetts are embracing modern, cloud-native and AI-powered technology to better serve their communities. Mark43 is supporting both police and fire operations across the state to help responders work faster, smarter, and keep their communities safer. We’re proud to partner with innovative leaders who are setting a higher standard for public safety in Massachusetts and beyond.”
New partnerships in 2025 include the Boston Fire Department’s Fire Investigation Unit, Reading Police Department, Lawrence Police Department, Methuen Fire Department, Carlisle Police Department, the UMass Chan Medical School Department of Public Safety, and Northampton Police Department. Public safety leaders underscored the importance of modernizing with a unified platform and dependable technology partner for improved community outcomes and trust:
With a team of dedicated onsite experts, Mark43 has completed more than a dozen successful launches across Massachusetts in the past 18 months, some in as little as 90 days, underscoring its proven ability to deliver mission-critical systems at scale. These deployments span jurisdictions of various sizes: Methuen Police Department, Falmouth Police and Fire Departments, Scituate Police Department, Weymouth Police and Fire Department, Hampden County Sheriff’s Department, West Springfield Police and Fire Departments, Harvard University Police Department, Lakeville Police Department, and Holyoke Police Department. Across these launches, agency leaders consistently emphasized Mark43’s dependability, collaborative implementation approach, and measurable impact on daily operations:
Most notably, the Boston Police Department, Mark43’s first customer in Massachusetts, has expanded to Mark43 Booking, which went live in November of 2025 after several years of collaborative development between the BPD and Mark43.
By adopting cloud-native, AI-powered CAD, RMS, Booking, Analytics, and mobile tools, Massachusetts police and fire departments are aligning on a shared technology foundation that enables more intuitive workflows, real-time information sharing, and cross-agency coordination for faster and safer response.
About Mark43
Mark43 brings modern technology to enhance public safety, making state, local and federal agencies faster, smarter, and their communities safer. Its integrated Records Management System, Computer-Aided Dispatch, and Data Analytics form the backbone of a unified, real-time public safety operating platform to streamline workflows, improve response times, and foster collaboration. Trusted by over 300 agencies, Mark43 increases effectiveness and efficiency amid rising demands and limited resources. By supporting first responders with innovative tools, AI technology, and a strong cybersecurity foundation, Mark43 equips public safety agencies to address the challenges of today and tomorrow. For more information, visit www.mark43.com.
Media Contact
Devora Kaye
Mark43 proudly hosted the Mayor of Greater Manchester Andy Burnham and Deputy Mayor Kate Green with Deputy Chief Constable of GMP Terry Woods and senior leaders from Greater Manchester Police (GMP) at its new Manchester offices. The visit underscores Mark43’s significant commitment to the region, choosing Manchester as the home of its first UK base.
Mark43, the supplier appointed by GMP to deliver a new Records Management System (RMS), has established a growing local team of more than 20 employees, with further recruitment underway to expand its pool of technology and policing experts from across Greater Manchester. In addition, Mark43 will soon launch an apprenticeship programme focused on developing technical skills in AI and cloud-based software skills and data science to enable police operations to enhance efficiency, effectiveness, and public safety.
Mayor of Greater Manchester, Andy Burnham, said: “Mark43 choosing Greater Manchester for their UK headquarters is a strong vote of confidence in our city region and its future. Having a permanent technology base here will support the ongoing transformation of policing in Greater Manchester and bring high-value jobs and new opportunities for apprenticeships and training.
“We are the UK’s leading digital and data-driven city region, with the skills, infrastructure, and ambition that international technology companies are looking for. This is exactly the kind of investment that will help drive our economy forward and modernise policing for the benefit of our communities.”
Matt Polega, Co-founder, President, and Managing Director, UK, added: “It was a privilege to welcome the Mayor and Deputy Mayor of Greater Manchester, along with senior management from Greater Manchester Police to our Manchester office. Our partnership with GMP is grounded in a shared commitment to delivering the very best technology for policing, developed in close collaboration with the officers and staff who rely on it every day.
“Manchester is a natural home for Mark43 in the UK. The city has a strong public service tradition, exceptional talent, and a growing technology ecosystem. We are proud to be investing here, expanding our presence, and building long-term partnerships that support UK policing while contributing to economic growth across the region. By working together, we can ensure police forces have access to modern, resilient technology that helps them protect and serve the public.”
Assistant Chief Officer Dougie Henderson, GMP’s IT and Digital Portfolio Lead, said: “GMP has made a significant financial commitment to Mark43, working with them to deliver our new RMS, and it’s reassuring to see that commitment echoed in their decision to base themselves in Manchester.
“I am delighted that Mark43 has embraced Manchester, supporting the local economy, creating jobs, and furthering Greater Manchester’s ambition as a global digital hub. We have a considerable amount of work ahead to achieve everything we need with the new RMS, and having Mark43 on our doorstep, both now and after we go live, will be fantastic and a very valuable resource.”
The visit included a tour of the new offices, meetings with staff, and an update on the progress of GMP’s new RMS, which is scheduled to go live in Spring 2027.
Original Story: https://www.investinmanchester.com/resources/latest-news/post/mark43-welcomes-mayor-and-senior-gmp-leaders-to-new-uk-headquarters/
By: Caitlin Barr
Policing technology supplier Mark43 has opened its first UK headquarters in Manchester, hosting Greater Manchester Mayor Andy Burnham, Deputy Mayor Kate Green and senior leaders from Greater Manchester Police (GMP) at the new offices.
The Manchester base marks a significant step for Mark43’s UK operations. The company has been appointed by GMP to deliver a new Records Management System (RMS) and says locating its UK headquarters in the city reflects both the scale of that programme and its longer-term plans in the UK.
Mark43 has already recruited more than 20 staff locally, with further roles planned as the team expands. The company has also announced plans to launch an apprenticeship programme focused on technical skills including AI, cloud-based software and data science, with the aim of supporting police operations and system development.
During the visit, the Mayor and police leaders toured the offices, met staff and received an update on the progress of GMP’s new RMS, which is scheduled to go live in Spring 2027.
Andy Burnham said the decision to base the company in Manchester reflected the region’s strength in digital and technology-led public services.
“Mark43 choosing Greater Manchester for their UK headquarters is a strong vote of confidence in our city region and its future,” he said. “Having a permanent technology base here will support the ongoing transformation of policing in Greater Manchester and bring high-value jobs and new opportunities for apprenticeships and training.”Andy Burnham.
Matt Polega, co-founder, president and UK managing director at Mark43, said the company’s relationship with GMP had been central to the decision.
“Our partnership with GMP is grounded in a shared commitment to delivering the very best technology for policing, developed in close collaboration with the officers and staff who rely on it every day.”Matt Polega.
He added that the company intends to build a long-term presence in the city, both to support GMP and to serve other UK police forces in the future.
GMP’s new RMS is one of the force’s major digital transformation programmes and represents a significant financial investment. The system is intended to modernise how records are managed and accessed, with a focus on improving data quality, operational efficiency and information sharing.
Assistant Chief Officer Dougie Henderson, GMP’s IT and Digital Portfolio Lead, said the company’s decision to locate in Manchester was reassuring given the scale of the programme.
“GMP has made a significant financial commitment to Mark43, working with them to deliver our new RMS, and it’s reassuring to see that commitment echoed in their decision to base themselves in Manchester,” he said.
“We have a considerable amount of work ahead to achieve everything we need with the new RMS, and having Mark43 on our doorstep, both now and after we go live, will be fantastic and a very valuable resource.” ACO Dougie Henderson.
The opening of the Manchester office places Mark43 in close proximity to GMP as the RMS programme moves towards delivery, with both organisations expected to continue working closely in the lead-up to go-live and beyond.
Original Story: https://emergencyservicestimes.com/2026/01/27/mark43-opens-uk-headquarters-in-manchester/
MANCHESTER, UK – 23 January 2026 – Mark43 proudly hosted the Mayor of Greater Manchester Andy Burnham and Deputy Mayor Kate Green with Deputy Chief Constable of GMP, Terry Woods and senior leaders from Greater Manchester Police (GMP) at its new Manchester offices on Monday 19 January 2026. The visit underscores Mark43’s significant commitment to the region, choosing Manchester as the home of its first UK base.
Mark43, the supplier appointed by GMP to deliver a new Records Management System (RMS), has established a growing local team of more than 20 employees, with further recruitment underway to expand its pool of technology and policing experts from across Greater Manchester. In addition, Mark43 will soon launch an apprenticeship programme focused on developing technical skills in AI and cloud-based software skills and data science to enable police operations to enhance efficiency, effectiveness, and public safety.
Mayor of Greater Manchester, Andy Burnham, said: “Mark43 choosing Greater Manchester for their UK headquarters is a strong vote of confidence in our city region and its future. Having a permanent technology base here will support the ongoing transformation of policing in Greater Manchester and bring high-value jobs and new opportunities for apprenticeships and training.
“We are the UK’s leading digital and data-driven city region, with the skills, infrastructure, and ambition that international technology companies are looking for. This is exactly the kind of investment that will help drive our economy forward and modernise policing for the benefit of our communities.”
Matt Polega, Co-founder, President, and Managing Director, UK, added: “It was a privilege to welcome the Mayor and Deputy Mayor of Greater Manchester, along with senior management from Greater Manchester Police to our Manchester office. Our partnership with GMP is grounded in a shared commitment to delivering the very best technology for policing, developed in close collaboration with the officers and staff who rely on it every day.
“Manchester is a natural home for Mark43 in the UK. The city has a strong public service tradition, exceptional talent, and a growing technology ecosystem. We are proud to be investing here, expanding our presence, and building long-term partnerships that support UK policing while contributing to economic growth across the region. By working together, we can ensure police forces have access to modern, resilient technology that helps them protect and serve the public.”
Assistant Chief Officer Dougie Henderson, GMP’s IT and Digital Portfolio Lead, said:
“GMP has made a significant financial commitment to Mark43, working with them to deliver our new RMS, and it’s reassuring to see that commitment echoed in their decision to base themselves in Manchester.
“I am delighted that Mark43 has embraced Manchester, supporting the local economy, creating jobs, and furthering Greater Manchester’s ambition as a global digital hub. We have a considerable amount of work ahead to achieve everything we need with the new RMS, and having Mark43 on our doorstep, both now and after we go live, will be fantastic and a very valuable resource.”
The visit included a tour of the new offices, meetings with staff, and an update on the progress of GMP’s new RMS, which is scheduled to go live in Spring 2027.
About Mark43
Mark43 brings modern technology to public safety, helping policing and emergency services work faster, smarter, and keep communities safer. Its integrated Records Management, Command & Control, and Data Analytics solutions form a unified, real-time platform that streamlines workflows and improves response times. Trusted by more than 300 agencies across the UK and U.S., Mark43’s cloud-native platform equips public safety professionals with innovative tools, AI capabilities, and a robust cybersecurity foundation to help agencies meet the challenges of today and tomorrow. Visit www.mark43.com
Media Contact
Devora Kaye
Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety.
