A New Standard: Mark43 Becomes the Modern Public Safety Platform for Agencies Across Massachusetts 

/in /by

NEW YORK – February 3, 2026 – Mark43, the leading cloud-native public safety operations platform, is accelerating a statewide modernization effort across Massachusetts, where a rapidly growing number of police and fire departments have selected the Mark43 Public Safety Platform to unify dispatch, records, booking, mobile workflows, and analytics, creating a single source of truth across their operations. As more agencies move off legacy systems and choose Mark43, and with a proven record of successful deployments, the company has become the trusted partner for Massachusetts public safety organizations seeking modern, cloud-native, and AI-powered technology.   

As outdated and unsupported on-premises systems phase out across the state, departments are turning to solutions built for the future. Mark43’s end-to-end platform offers Massachusetts agencies a clear path forward – strengthening jurisdictional collaboration, resilience, and interoperability. This shift is reflected in the growing adoption of Mark43’s Records Management System (RMS) and Booking solutions, which help departments meet evolving compliance and reporting requirements, while creating smarter, safer, and more consistent records and jail management.  

Departments are also embracing the latest evolution of the Mark43 multidisciplinary Computer-Aided Dispatch (CAD) system, which streamlines workflows by pairing automation with human judgment and oversight. These AI-assisted recommendations reduce cognitive load for call-takers and dispatchers, particularly during peak call volumes, by simplifying complex tasks and guiding new or low-tenure staff. This support enables faster, more consistent dispatch across disciplines and creates a more intuitive experience for teams facing staffing and training challenges. In the field, adoption of Mark43 OnScene and First Responder continues to accelerate, giving officers real-time information and decision-making tools that help them stay alert, informed, and safe. And with Mark43 Analytics, agencies are gaining clearer insights on crime trends, resource deployment, and community outcomes, empowering more precise, data-driven operations.   

Mark43 has also made substantial investments to enhance its compliance capabilities, ensuring that Massachusetts agencies can rely on secure, protected data at every step. Mark43 is fully Massachusetts CJIS-certified and provides integrated CJIS query capabilities natively within our applications – an achievement completed in just nine months. Users can query CJIS data and automatically backfill the results into a CAD event and corresponding police report. In addition to the Mark43 CJIS capabilities, agencies using the technology are now empowered to successfully submit for state and federal NIBRS while key statewide integrations are supported, including Massachusetts RMV for crash submissions, Livescan and mugshot capture systems, statewide data-sharing via CrimeTracer, and the MACCS electronic citation system. The platform’s connection to the Trial Court’s EACC system remains pending the court’s progression through its submission testing process. 

Bob Hughes, CEO of Mark43, said, “Agencies across Massachusetts are embracing modern, cloud-native and AI-powered technology to better serve their communities. Mark43 is supporting both police and fire operations across the state to help responders work faster, smarter, and keep their communities safer. We’re proud to partner with innovative leaders who are setting a higher standard for public safety in Massachusetts and beyond.” 

New partnerships in 2025 include the Boston Fire Department’s Fire Investigation Unit, Reading Police Department, Lawrence Police Department, Methuen Fire Department, Carlisle Police Department, the UMass Chan Medical School Department of Public Safety, and Northampton Police Department. Public safety leaders underscored the importance of modernizing with a unified platform and dependable technology partner for improved community outcomes and trust:  

  • Chief Scott J. McNamara, Methuen Police Department: “We are thrilled to partner with Mark43 to implement their cutting-edge Records Management System at the Methuen Police Department. This platform streamlines our operations, enhances data accessibility, and empowers our officers to serve the community more effectively. With Mark43’s intuitive tools, we’re modernizing our approach to public safety, saving time and resources, while maintaining our commitment to transparency and trust with Methuen’s residents.” 
  • District Chief Michael Dillon, Boston Fire Department, Fire Investigations Unit: “Modernizing our investigative process is essential to supporting the specialized work of the Boston Fire Investigation Unit and the residents we serve. As we evaluated modern solutions, Mark43 quickly stood out as the platform that could meet our needs, streamlining our reporting through RMS, enhancing mobility for our investigators with OnScene, and delivering accurate, real-time data to support stronger decision-making. We expect this partnership and new technology to improve how we document cases, operate in the field, and collaborate with partner agencies like Boston Police, which are already on the Mark43 platform. The hope is that these tools help us deliver faster, more accurate, and more coordinated service to the City of Boston.” 
  • Chief Andrew Amendola, Carlisle Police Department: “Modern, connected systems are essential to how we serve the Carlisle community. Using Mark43’s unified platform, we look forward to equipping our officers and staff with real-time information for streamlined reporting and response.” 

With a team of dedicated onsite experts, Mark43 has completed more than a dozen successful launches across Massachusetts in the past 18 months, some in as little as 90 days, underscoring its proven ability to deliver mission-critical systems at scale. These deployments span jurisdictions of various sizes: Methuen Police Department, Falmouth Police and Fire Departments, Scituate Police Department, Weymouth Police and Fire Department, Hampden County Sheriff’s Department, West Springfield Police and Fire Departments, Harvard University Police Department, Lakeville Police Department, and Holyoke Police Department. Across these launches, agency leaders consistently emphasized Mark43’s dependability, collaborative implementation approach, and measurable impact on daily operations:  

  • Chief Richard M. Fuller, Weymouth Police Department: “As the first municipality outside of Boston to adopt Mark43, we encountered inevitable early implementation challenges. What distinguished Mark43 was their unwavering commitment to partnership. Whenever challenges emerged, their team showed up – actively listening, quickly adapting, and collaboratively developing solutions. In public safety, dependability is non-negotiable. We require a partner we can trust completely, and Mark43 has proven to be exactly that.” 
  • Captain John P. Lombardo, Weymouth Fire Department: “Similar to Chief Fuller’s sentiments, any change in operational programs brings challenges, both expected and unexpected. The benefit in our transition to Mark43 was how the team would both listen as well as offer suggestions on how best to make the product work for us. Mark43 CAD has transformed how we manage and coordinate response. We had previously shared one unified platform, but there were often difficulties in coordinating on the same program. Now, our dispatchers have real-time clarity as well as more information before they dispatch resources. Plus, our ability to design run cards specific to geographical location is a dramatic improvement to our previous platform. Partnered with our current RMS, this integration enhances safety for our responders and improves outcomes for our residents. Throughout the implementation, Mark43 demonstrated true partnership and dependability, working side by side with us to address challenges and build a system that supports smarter, safer fire operations.” 
  • Captain Nolan Ryan, West Springfield Police Department: “As an early adopter, launching Mark43 in October 2024, we’ve seen clear improvements like faster report writing, improved ease of dispatching, and enhanced department accountability through case management and analytics. The steady rollout of new features, without additional cost, also brings more efficiency and operational effectiveness. With the West Springfield Fire Department launching Mark43 CAD soon, we’ll have even more alignment between our departments, leading to better public safety outcomes.” 
  • Chief Brian Keenan, Holyoke Police Department: “With Mark43 CAD, RMS, and JMS all on the same platform, our officers and staff now have a seamless flow of information, from the initial call for service, to report writing, to booking and case follow-up. This single system has strengthened how we respond to calls, reduced duplicate data entry, and improved the accuracy and accessibility of critical information across the department. When we encountered challenges, Mark43 stayed with us every step of the way, and we worked through them together. Their leadership immediately got involved, partnering with our team onsite; we collaborated on solutions quickly and effectively. I haven’t seen that type of service with other vendors. We’re excited about what this next chapter means for Holyoke and for our ability to share information with other agencies across Massachusetts adopting the system.” 
  • Chief Jeffrey A. Lourie, Falmouth Police Department: “Launching the Mark43 platform is a major step forward for Falmouth. As a consolidated PSAP serving police, fire, marine environmental, and additional public safety partners, building a CAD that meets the needs of all stakeholders is no small task. Mark43 worked closely with us to navigate complexities and deliver a system that brings our work onto one modern platform. With enhanced ANI/ALI mapping capabilities and a live view of incoming calls, we expect greater visibility, improved operational efficiency, and even enhanced service for our community.” 

Most notably, the Boston Police Department, Mark43’s first customer in Massachusetts, has expanded to Mark43 Booking, which went live in November of 2025 after several years of collaborative development between the BPD and Mark43. 

By adopting cloud-native, AI-powered CAD, RMS, Booking, Analytics, and mobile tools, Massachusetts police and fire departments are aligning on a shared technology foundation that enables more intuitive workflows, real-time information sharing, and cross-agency coordination for faster and safer response.  

About Mark43 

Mark43 brings modern technology to enhance public safety, making state, local and federal agencies faster, smarter, and their communities safer. Its integrated Records Management System, Computer-Aided Dispatch, and Data Analytics form the backbone of a unified, real-time public safety operating platform to streamline workflows, improve response times, and foster collaboration. Trusted by over 300 agencies, Mark43 increases effectiveness and efficiency amid rising demands and limited resources. By supporting first responders with innovative tools, AI technology, and a strong cybersecurity foundation, Mark43 equips public safety agencies to address the challenges of today and tomorrow. For more information, visit www.mark43.com. 

Media Contact 

Devora Kaye  

MIDAS: Mark43 Welcomes Mayor and Senior GMP Leaders to New UK Headquarters

/in , /by

Mark43 proudly hosted the Mayor of Greater Manchester Andy Burnham and Deputy Mayor Kate Green with Deputy Chief Constable of GMP Terry Woods and senior leaders from Greater Manchester Police (GMP) at its new Manchester offices. The visit underscores Mark43’s significant commitment to the region, choosing Manchester as the home of its first UK base.

Mark43, the supplier appointed by GMP to deliver a new Records Management System (RMS), has established a growing local team of more than 20 employees, with further recruitment underway to expand its pool of technology and policing experts from across Greater Manchester. In addition, Mark43 will soon launch an apprenticeship programme focused on developing technical skills in AI and cloud-based software skills and data science to enable police operations to enhance efficiency, effectiveness, and public safety.

Mayor of Greater Manchester, Andy Burnham, said: “Mark43 choosing Greater Manchester for their UK headquarters is a strong vote of confidence in our city region and its future. Having a permanent technology base here will support the ongoing transformation of policing in Greater Manchester and bring high-value jobs and new opportunities for apprenticeships and training.

“We are the UK’s leading digital and data-driven city region, with the skills, infrastructure, and ambition that international technology companies are looking for. This is exactly the kind of investment that will help drive our economy forward and modernise policing for the benefit of our communities.”

Mark 43 Manchester office

Matt Polega, Co-founder, President, and Managing Director, UK, added: “It was a privilege to welcome the Mayor and Deputy Mayor of Greater Manchester, along with senior management from Greater Manchester Police to our Manchester office. Our partnership with GMP is grounded in a shared commitment to delivering the very best technology for policing, developed in close collaboration with the officers and staff who rely on it every day.

“Manchester is a natural home for Mark43 in the UK. The city has a strong public service tradition, exceptional talent, and a growing technology ecosystem. We are proud to be investing here, expanding our presence, and building long-term partnerships that support UK policing while contributing to economic growth across the region. By working together, we can ensure police forces have access to modern, resilient technology that helps them protect and serve the public.”

Mark43 Manchester

Assistant Chief Officer Dougie Henderson, GMP’s IT and Digital Portfolio Lead, said: “GMP has made a significant financial commitment to Mark43, working with them to deliver our new RMS, and it’s reassuring to see that commitment echoed in their decision to base themselves in Manchester.

“I am delighted that Mark43 has embraced Manchester, supporting the local economy, creating jobs, and furthering Greater Manchester’s ambition as a global digital hub. We have a considerable amount of work ahead to achieve everything we need with the new RMS, and having Mark43 on our doorstep, both now and after we go live, will be fantastic and a very valuable resource.”

The visit included a tour of the new offices, meetings with staff, and an update on the progress of GMP’s new RMS, which is scheduled to go live in Spring 2027.

Original Story: https://www.investinmanchester.com/resources/latest-news/post/mark43-welcomes-mayor-and-senior-gmp-leaders-to-new-uk-headquarters/

Emergency Services Times: Mark43 opens UK headquarters in Manchester

/in , /by

By: Caitlin Barr

Policing technology supplier Mark43 has opened its first UK headquarters in Manchester, hosting Greater Manchester Mayor Andy Burnham, Deputy Mayor Kate Green and senior leaders from Greater Manchester Police (GMP) at the new offices.

The Manchester base marks a significant step for Mark43’s UK operations. The company has been appointed by GMP to deliver a new Records Management System (RMS) and says locating its UK headquarters in the city reflects both the scale of that programme and its longer-term plans in the UK.

Mark43 has already recruited more than 20 staff locally, with further roles planned as the team expands. The company has also announced plans to launch an apprenticeship programme focused on technical skills including AI, cloud-based software and data science, with the aim of supporting police operations and system development.

During the visit, the Mayor and police leaders toured the offices, met staff and received an update on the progress of GMP’s new RMS, which is scheduled to go live in Spring 2027.

Andy Burnham said the decision to base the company in Manchester reflected the region’s strength in digital and technology-led public services.

“Mark43 choosing Greater Manchester for their UK headquarters is a strong vote of confidence in our city region and its future,” he said. “Having a permanent technology base here will support the ongoing transformation of policing in Greater Manchester and bring high-value jobs and new opportunities for apprenticeships and training.”Andy Burnham.

Matt Polega, co-founder, president and UK managing director at Mark43, said the company’s relationship with GMP had been central to the decision.

“Our partnership with GMP is grounded in a shared commitment to delivering the very best technology for policing, developed in close collaboration with the officers and staff who rely on it every day.”Matt Polega.

He added that the company intends to build a long-term presence in the city, both to support GMP and to serve other UK police forces in the future.

GMP’s new RMS is one of the force’s major digital transformation programmes and represents a significant financial investment. The system is intended to modernise how records are managed and accessed, with a focus on improving data quality, operational efficiency and information sharing.

Assistant Chief Officer Dougie Henderson, GMP’s IT and Digital Portfolio Lead, said the company’s decision to locate in Manchester was reassuring given the scale of the programme.

“GMP has made a significant financial commitment to Mark43, working with them to deliver our new RMS, and it’s reassuring to see that commitment echoed in their decision to base themselves in Manchester,” he said.

“We have a considerable amount of work ahead to achieve everything we need with the new RMS, and having Mark43 on our doorstep, both now and after we go live, will be fantastic and a very valuable resource.” ACO Dougie Henderson.

The opening of the Manchester office places Mark43 in close proximity to GMP as the RMS programme moves towards delivery, with both organisations expected to continue working closely in the lead-up to go-live and beyond.

Original Story: https://emergencyservicestimes.com/2026/01/27/mark43-opens-uk-headquarters-in-manchester/

Mark43 Welcomes Greater Manchester Mayor and Senior GMP Leaders to New UK Headquarters 

/in , , /by

MANCHESTER, UK – 23 January 2026 – Mark43 proudly hosted the Mayor of Greater Manchester Andy Burnham and Deputy Mayor Kate Green with Deputy Chief Constable of GMP, Terry Woods and senior leaders from Greater Manchester Police (GMP) at its new Manchester offices on Monday 19 January 2026. The visit underscores Mark43’s significant commitment to the region, choosing Manchester as the home of its first UK base. 

Mark43, the supplier appointed by GMP to deliver a new Records Management System (RMS), has established a growing local team of more than 20 employees, with further recruitment underway to expand its pool of technology and policing experts from across Greater Manchester. In addition, Mark43 will soon launch an apprenticeship programme focused on developing technical skills in AI and cloud-based software skills and data science to enable police operations to enhance efficiency, effectiveness, and public safety. 

Mayor of Greater Manchester, Andy Burnham, said: “Mark43 choosing Greater Manchester for their UK headquarters is a strong vote of confidence in our city region and its future. Having a permanent technology base here will support the ongoing transformation of policing in Greater Manchester and bring high-value jobs and new opportunities for apprenticeships and training. 

“We are the UK’s leading digital and data-driven city region, with the skills, infrastructure, and ambition that international technology companies are looking for. This is exactly the kind of investment that will help drive our economy forward and modernise policing for the benefit of our communities.” 

Matt Polega, Co-founder, President, and Managing Director, UK, added: “It was a privilege to welcome the Mayor and Deputy Mayor of Greater Manchester, along with senior management from Greater Manchester Police to our Manchester office. Our partnership with GMP is grounded in a shared commitment to delivering the very best technology for policing, developed in close collaboration with the officers and staff who rely on it every day.  

“Manchester is a natural home for Mark43 in the UK. The city has a strong public service tradition, exceptional talent, and a growing technology ecosystem. We are proud to be investing here, expanding our presence, and building long-term partnerships that support UK policing while contributing to economic growth across the region. By working together, we can ensure police forces have access to modern, resilient technology that helps them protect and serve the public.” 

Assistant Chief Officer Dougie Henderson, GMP’s IT and Digital Portfolio Lead, said: 

“GMP has made a significant financial commitment to Mark43, working with them to deliver our new RMS, and it’s reassuring to see that commitment echoed in their decision to base themselves in Manchester. 

“I am delighted that Mark43 has embraced Manchester, supporting the local economy, creating jobs, and furthering Greater Manchester’s ambition as a global digital hub. We have a considerable amount of work ahead to achieve everything we need with the new RMS, and having Mark43 on our doorstep, both now and after we go live, will be fantastic and a very valuable resource.” 

The visit included a tour of the new offices, meetings with staff, and an update on the progress of GMP’s new RMS, which is scheduled to go live in Spring 2027. 

About Mark43 

Mark43 brings modern technology to public safety, helping policing and emergency services work faster, smarter, and keep communities safer. Its integrated Records Management, Command & Control, and Data Analytics solutions form a unified, real-time platform that streamlines workflows and improves response times. Trusted by more than 300 agencies across the UK and U.S., Mark43’s cloud-native platform equips public safety professionals with innovative tools, AI capabilities, and a robust cybersecurity foundation to help agencies meet the challenges of today and tomorrow. Visit www.mark43.com 

Media Contact 

Devora Kaye 

Press@mark43.com

KESQ-TV (Palm Springs): I-Team Investigation: AI on Patrol

/in , /by

By: Angela Chen

COACHELLA VALLEY, Calif. (KESQ) – If 2025 was the year of dipping our toes into AI, then 2026 is the year we jump in. AI has crept into almost every industry, forcing a reckoning with how some professionals do their job.

But for law enforcement, agencies across the nation have yet to incorporate regular AI use in operations.

As you can imagine, the stakes are high.

“We got to verify that there’s no mistakes,” said Capt. Gus Araiza of the Palm Springs Police Department.

A new survey though by Mark43, an AI-powered public safety platform, shows there’s definite interest.

“I view AI as a great enabler and as a community member. If you think about it, when you call for an emergency response or assistance, you want public safety and law enforcement to have all of the information that is available,” said Wendy Gilbert, the Senior Vice President of Product at Mark43.

The survey was based on responses from about 500 public safety professionals across America and showed:

  • 93 percent want to adopt AI to improve analytics and decision-making.
  • 92% believe AI is transforming public safety for the better
  • 93 percent trust agency leadership to use AI responsibly

“89% of them indicated that they actually think that AI can aid in crime reduction. And you know, another interesting statistic was that over 60% said they’re actually using AI currently in some capacity within their operation,” Gilbert said.

Two police agencies already using AI in the valley? Palm Springs and Indio.

“Right now, our AI technology is kind of limited to our drones. More recently, we had an incident at our high school where there was basically a threat was issued, and AI technology, what it does is identify humans that are basically a person that might be in that area,” Araiza said. “So in that situation, it was something that the pilot didn’t see, but the technology alerted them, and then they were able to confirm that.”

The Indio Police Department is also using AI to assist in operations, with the goal of making workflows more efficient.

“We are using AI. Currently, our dispatch center is using a system for non-emergency calls. They intake the calls, and while people are reporting their their crime, if it’s a non emergency, the AI is able to ask that information and gather it for a dispatcher to leave them available for emergency calls,” said Doug Haynes, a lieutenant with the Indio Police Dept.

“Is this a live person taking it and then AI is assisting? Or is it AI answering calls?”

When morning anchor Angela Chen asked if it was a live person taking the calls with AI assisting or AI itself answering the calls, Haynes said, “It’s AI answering the calls. Dispatch is able to monitor it, and they can take over if they need to, or the person that’s calling, they can say they need to talk to a dispatcher, and then it’ll go straight to a dispatcher.”

Currently, one of the biggest uses of AI for police across the nation is writing reports after an incident, something officers say is often the most time-consuming part of their day. 

At this time — no valley agencies use AI to help write reports.

“Our shifts…are 12 hours, and I would estimate they probably spend at least three hours writing reports frequently. They’re holding over on their shifts to get those reports completed. So that’s overtime, and also officer burnout,” Haynes said.

“Many police officers, while they’re on patrol, write reports, and that process can take hours,” Gilbert said. “We’re able to then prompt the officer for specific information to complete that report for their department compliance, to make sure that everything that is needed before they ever submit that report for supervisor, review and approval is complete.”

Mark43 and police departments are careful to say these reports are still reviewed and edited by humans to check for accuracy and comprehensiveness. 

“Most agencies are facing a staffing shortage, I mean, that’s how you multiply. It’s like a false multiplier, right? It’s not intended to replace the officers on the street, but it’s intended to speed up the work that is done,” Araiza said.

But with AI comes a host of concerns. It has to be used responsibly — with public accountability and transparency at the forefront. AI is often built from historical information, so how do police make sure past biases don’t affect AI and police outcomes?

“Starting with the acceptable use policy, so that everyone understands the technology is a good step one,” said Gilbert. “Number two is objective training of the models to ensure that there is no bias in the data, because… based on specific potentially geographies or within a specific area, you may start to see a bias.”

“There are safeguards built into many of these systems to ensure that the officers are reading through reports that they’re verifying the information that’s provided by AI. We definitely can’t do any full system that’s that’s totally AI, because you can’t remove the human from it,” Haynes said.

We asked all Coachella Valley law enforcement agencies about their AI use — whether each department is exploring whether to use it or if they’re already using it. Here are the responses from each agency:

  • Palm Springs Police is already using with caution —  in drone and license plate tech. they are evaluating more AI use this year.
  • Cathedral City Police said it is not currently using AI but that it’s exploring the possibility — and that if it considers integrating AI, it will “do so carefully, evaluating their usefulness while adhering to department policy and complying with all legal requirements.”
  • Desert Hot Springs Police are not using AI but also evaluating future use.
  • The CHP had no comment on the issue.
  • Indio Police said it is already using AI in dispatch and license plate operations — and carefully considering other AI tech this year.
  • Riverside County Sheriff’s Office, the largest law enforcement agency here, is using it for facial recognition, analyzing DNA, identifying crime patterns, optimizing patrol based on historical data, non-emergency calls, drones and more. The Sheriff’s Office was clear that AI is not used for autonomous law enforcement decision-making. 

All law enforcement agencies were adamant that if they implement new AI tech, that they would do so carefully and responsibly with acceptable use policies, while making sure it operates within ethical and legal frameworks. 

With the integration of AI into modern tech, often making operations more efficient with the possibility of higher successful outcomes, it seems agencies have to adapt or fall behind. But Indio Police are quick to remind the public that machines will never replace people.

“You have to have that human involvement, that human that makes sure that everything is accurate,” Haynes said.

Original Story: https://kesq.com/news/i-team/2026/01/14/i-team-investigation-ai-on-patrol/

Forbes: Built With, Not For: How Intentional Implementation Builds Trust In Tech

/in , /by

By: Matt Polega

Matt Polega is a cofounder and president at Mark43, a leading cloud-based public safety software company.

In public safety, tech implementation isn’t just a project plan; it’s a partnership. The difference between technology that simply works and technology that transforms comes down to how intentionally it’s deployed in coordination with the people who rely on it.

When users help shape solutions, adoption is more likely to accelerate and outcomes are more likely to improve. Across industries, this human-centered, collaborative approach is defining the next wave of digital transformation. The leaders will be those who listen, co-create and iterate well. 

Here are three ways to be one of those leaders.

1. Connect early and often to reach the right outcomes and build trust.

Intentional implementation doesn’t begin at go-live; it starts long before, during discovery and design, and continues through validation, training, launch and hypercare.

We start by sitting down with first responders and public safety professionals—our end users—to understand what makes their processes unique: their workflows, the tools they rely on, their pain points and the outcomes they are striving to achieve. These discovery sessions can help ensure the reality of customers’ day-to-day challenges is being understood, rather than simply gathering requirements.

It helps to have people who are part of your team be well-versed in the challenges being faced by customers. For us, our teams include former dispatchers and police officers. They understand agency workflows and speak the same language as our customers. While it isn’t a common approach, I’ve found that bringing engineers into these early conversations can have a significant benefit, allowing them to hear firsthand what the end user needs and, in turn, producing far stronger products.

On the customer side, discovery and co-creation involve engaging the people who use the technology every day. For our dispatch product, that’s telecommunicators and communication center supervisors. For our records management system (RMS), it includes patrol officers, investigators, records staff and crime analysts. Command staff involvement is crucial to ensure that the tools are set up to generate key insights to manage team workload, that the right user access and approval processes are in place and that analytics can inform operational decisions.

Partnering with customers is critical because no two agencies operate the exact same way. Investing the time to gather information early and revisiting feedback often ensures teams are building the right capabilities for each customer. Co-creation also gives users a sense of ownership. When users see their input reflected in the product, adoption can increase and satisfaction can grow.

Don’t just implement a solution and hope that it works. Ensuring the conversations are open and ongoing is essential to long-term success.

2. Embrace SaaS- and user-centric product design.

One of the first questions we often get asked is “How many years is this going to take?” We understand why. Arriving at the right results takes a fair amount of time and effort.

This highlights the importance of a user-centric product design process, based on deep user understanding, flexible technology, simplicity, seamless onboarding, consistency, performance, personalization, accessibility and continuous feedback loops. Following these best practices, which have been widely embraced by modern software as a service (SaaS) companies, enables organizations to arrive at the right outcomes, eliminate waste and accelerate time to market.

To harness these best practices effectively across teams requires collaboration among designers, engineers, product leaders and users to collaborate directly, unlocking rapid iteration. Bringing together all necessary stakeholders may seem daunting, especially in the case of engineers, whose time is especially valuable. But it’s well worth the time and effort. It allows everyone to share their challenges and concerns up front, align on the best path forward and continue to share and address feedback to create, test, tweak and go to launch with a solution at a pace traditional design cannot match. When people work together, feel heard and see results, it builds trust.

Traditional design has also historically faced technological barriers. On-premises servers can be slow to update and may require new infrastructure. The SaaS model, which is based on cloud technology, helps eliminate those barriers, making it possible to iterate quickly, configure intentionally, roll out new features almost instantly after release and adapt without disruption.

3. Implement for the long term by building security into every step.

Cyberattacks are increasing, and organizations are facing more complex threats, along with greater pressure to maintain resilience and ensure compliance. To ensure security is prioritized, tech leaders and their teams should commit to developing products that inherently protect against malicious cyber actors.

Conducting risk assessments to identify and mitigate prevalent cyber threats and implement robust controls to safeguard critical systems and data is a great place to start, as is understanding and embracing Secure by Design principles. This involves:

• Prioritizing customer security as a core business requirement versus a technical feature

• Implementing the principles pre-deployment during design to decrease exploitable flaws

• Including security features such as multifactor authentication, logging and single sign-on

The Bottom Line

Organizations across sectors are under pressure to modernize quickly while maintaining trust and operational effectiveness. As technology evolves rapidly, underpowered implementations can slow adoption, drain resources and weaken confidence.

Including the people who use these systems is essential for building resilient, trusted operations that deliver real impact. Feedback builds customer trust. By communicating, listening, embracing modern technology and building together, we can deliver not just new technology but real change and impact.

Original Story: https://www.forbes.com/councils/forbestechcouncil/2026/01/15/built-with-not-for-how-intentional-implementation-builds-trust-in-tech/

Edgewood Police Department Launches on the Mark43 Public Safety Platform in Under 30 Days, Modernizing Public Safety Operations 

/in , /by

NEW YORK – January 13, 2026 – The Edgewood Police Department has successfully deployed Mark43, the leading cloud-native public safety operations platform, just 30 days after selecting its cloud-native Records Management System (RMS), Case Management, Property and Evidence, OnScene (mobile application), and Insights (advanced analytics) to modernize operations.  

“We’re on the edge of a major metro area and see a lot of crime overflow from both Albuquerque and Sante Fe,” said Chief Aaron Frost of the Edgewood Police Department. “The department sought a technology partner to streamline workflows, improve efficiency, and support smarter policing. As we continue to grow, we need a modern, efficient, and intuitive system that grows with us. That’s why we selected Mark43.” 

“Launching in just 30 days is a testament to Edgewood PD’s commitment to their community and to the velocity of our cloud-native platform,” said Bob Hughes, CEO of Mark43. “We’re proud to partner with Chief Frost and the department as they modernize their operations, equip officers with real-time information in the field, and support faster, safer response for the people they serve.” 

Mark43’s cloud-native RMS, which streamlines records and reporting, has modernized the department’s technology and improve workflows. “With our previous system, officers often had to take extra steps to ensure their reports were saved properly,” said Chief Frost. “We’re looking forward to the new system simplifying that process and giving officers more time to focus on serving the community.”  

NIBRS compliance is built directly into the RMS, ensuring that every report meets federal standards. “NIBRS reporting was an area we wanted to improve. We expect Mark43 to help streamline this process, reduce manual work, and enhance overall data quality,” added Chief Frost.  

The department has also deployed Mark43’s Property and Evidence and Case Management modules to improve collaboration, accelerate investigations, and support accurate documentation.  

“As our department grows, we’re focused on providing officers with technology that simplifies their jobs. Many of our officers come from larger agencies that already use modern systems, and the intuitive design of Mark43 will make training and report writing even easier,” said Frost. 

Mark43 OnScene is now in officers’ hands, providing advanced mobility and real-time situational awareness in the field.  

“Mobility is everything. Having critical information at officers’ fingertips when responding to a call will improve safety and efficiency,” said Chief Frost.  

With Mark43 Insights, the department now has access to advanced analytics, driving data-informed decision-making, and real-time intelligence sharing.  

Chief Frost said, “We’re looking forward to using Mark43’s Insights to visualize trends, share information, and make faster, more informed decisions.”  

Mark43 supports a growing network of public safety agencies across New Mexico, including Albuquerque, Rio Rancho, and Ruidoso Police Departments as well as the New Mexico State Police, enabling improved communication and interoperability across jurisdictions.  

“Being on the same platform as our neighboring agencies means we can share information more efficiently and better serve our community,” added Chief Frost. 

This deployment further accelerates the statewide shift toward modern, resilient public safety technology, helping agencies across New Mexico better protect the communities they serve. 

About Mark43 

Mark43 brings modern technology to enhance public safety, making state, local and federal agencies faster, smarter, and their communities safer. Its integrated Records Management System, Computer-Aided Dispatch, and Data Analytics form the backbone of a unified, real-time public safety operating platform to streamline workflows, improve response times, and foster collaboration. Trusted by over 300 agencies, Mark43 increases effectiveness and efficiency amid rising demands and limited resources. By supporting first responders with innovative tools, AI technology, and a strong cybersecurity foundation, Mark43 equips public safety agencies to address the challenges of today and tomorrow. For more information, visit www.mark43.com. 

Media Contact 

Devora Kaye 

Press@mark43.com 

WDBJ-TV (Virginia): Role of AI is growing in local law enforcement

/in , /by

By: Leila Mitchell

ROANOKE, Va. (WDBJ) – Artificial intelligence is becoming a bigger part of law enforcement nationwide. National studies show more than 90 percent of agencies want to adopt AI to improve analytics, productivity, and decision-making.

That includes systems designed to save officers time, especially on paperwork.

“Where we are really seeing a lot of early success and interest is being able to help deliver some efficiency for some of the administrative tasks that our law enforcement professionals have to complete every day,” said Wendy Gilbert, Senior Vice President of Product with Mark43.But here locally, police say they’re taking a more cautious approach.

Instead of using AI directly, departments like Roanoke and Lynchburg rely on software that incorporates AI-driven technology.

In Roanoke, police use Flock Safety cameras, a system that helps investigators search for vehicles connected to crimes.

“So when we put in a search for a specific type of car or specific license plate, the Flock technology then goes through their system and pulls any hits that match that description,” said Hannah Glasgow, Public Information Officer with Roanoke Police.

In Lynchburg, police use a platform called Fusus. With permission, it can tap into security cameras across the city and uses AI-powered detection software to read license plates.

As Lynchburg continues advancing its real-time crime center, leaders say AI may eventually play a larger role, but for now, it’s not the primary focus.

“It is something that we are looking into, and we may have elements that use it, but it is not one of our primary driving investigative tools right now,” said Kathleen Jennings, Community Engagement Specialist, with Lynchburg Police Department.

But even with advanced technology, police stress the human element remains critical.

“When we do get all of those hits back, it is then up to our detectives and our personnel to still verify that information is correct,” said Glasgow.

Both Roanoke and Lynchburg police say conversations around AI are ongoing, including how and if it could become part of daily police work in the future.

WDBJ7 reached out to our local Internet Crimes against Children Taskforce, which says it does use AI that can review large amounts of data and summarize them, translate foreign languages, and even help quickly review batches of image or video files to highlight ones most likely to depict child exploitation material.

However, everything is then reviewed and verified by a human.

Copyright 2026 WDBJ. All rights reserved.

Original Story: https://www.wdbj7.com/2026/01/07/growing-role-ai-local-law-enforcement/

WBBJ-TV (Tennessee): AI shown to be helpful in supporting law enforcement

/in , /by

By: Ryan Hodges

JACKSON, Tenn. — Artificial intelligence is rapidly entering law enforcement and new national data shows that it is helpful.

A public safety trends report shows that 93% of law enforcement want to adopt AI to improve analytics.

Also, over 90% believe AI is transforming public safety for the better.

Wendy Gilbert, the senior vice president for Mark43, says it is helping with writing reports by storing all of the information.

She also talks about what law enforcements are doing right now.

“There’s an immediate interest and need in being able to summarize all of the key information that is available for a case,” Gilbert said. “It helps them quickly orient with all of the important data. Making that case assignment faster and getting those officers on scene.”

One of Mark43’s current clients is the Tennessee Highway Patrol.

Original Story: https://www.wbbjtv.com/2025/12/17/ai-shown-to-be-helpful-in-supporting-law-enforcement/

Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety.

Book a Demo

Copyright © 2026 Mark43