Mark43 Launches Fortified to Protect Public Safety Agencies Against Cyber Threats and Compliance Risks 

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NEW YORK – October 7, 2025 – Mark43, the leading public safety operations platform, today announced the launch of Mark43 Fortified, its first dedicated security and compliance product designed to protect public safety agencies from rising cyber threats and growing compliance demands. The Mark43 Public Safety Platform is built with security at its core and Mark43 Fortified deepens this foundation. By delivering proactive monitoring, automated compliance and real-time threat detection, it empowers agencies to identify and respond to potential threads before they escalate, ensuring the highest level of protection and resilience. 

“Public safety agencies shouldn’t face the burden of security and compliance alone,” said Bob Hughes, CEO of Mark43. “With Mark43 Fortified, we take on that challenge, delivering proactive monitoring, automation, and intelligence so agencies can stay ahead of threats and focus on protecting their communities. With every agency that join the Mark43 family, our platform grows even stronger—powering the future of secure, modern, connected public safety.”

“Agencies often don’t know they’re at risk until it’s too late. Mark43 Fortified changes that with an approachable security tool for public safety, delivering real-time alerts, guided workflows, and automated controls, ensuring constant visibility, confidence, and the ability to detect and remediate issues before they cause harm, reducing overall risk,” said Lawrence F. Zorio III, CISO and CIO of Mark43. 

The launch of Mark43 Fortified comes at a pivotal moment for first responders. In just the past two years, more than 1,000 cyberattacks have targeted public safety agencies, with 84% of law enforcement organizations reporting a cyber breach or incident. At the same time, compliance has become a moving target with over 700 new CJIS requirements introduced in the last year alone. Agencies are also tasked with closely monitoring unauthorized use and access by employees within critical public safety applications like CAD and RMS. Together, these pressures have left agencies struggling with the challenge of safeguarding sensitive data while meeting ever-evolving standards and controls. 

Mark43 Fortified is a security and compliance monitoring solution that empowers public safety agencies to:  

  • See risks instantly with real-time monitoring and proactive alerting of suspicious activity in Mark43 CAD and RMS. 
  • Act with confidence using guided workflows built for public safety that walk teams through issue resolution and automatically generate audit trails. 
  • Prevent issues across your public safety system before they occur with automated access control, including SCIM integration to enforce least-privileged access. 
  • Prove compliance and support accountability during investigations with audit logs. 
  • Identify and track insights with dashboards and trend analysis for a clear, up-to-date picture of security and compliance posture. 

Mark43 is the only CAD and RMS provider to achieve FedRAMP High authorization and sign the CISA Secure by Design pledge, committing to best-in-class protections. Built on AWS GovCloud, the Mark43 platform delivers enterprise-grade safeguards and security controls such as automated backups, advanced malware protection and continuous vulnerability scanning. Mark43 Fortified elevates this foundation by extending protection to the agency-level controls that are most critical to public safety operations and maintaining security and compliance every day.  

Learn more about Mark43 Fortified here and visit booth #1795 at IACP 2025 in Denver, Colorado to see it in action.   

Forbes: How To Turn C-Level Tech Excitement Into Responsible Implementation

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Forbes Tech Council

Group of business leaders, male and female, smiling as they’re gathered around a male colleague who is pointing to something on a laptop screen. C-suite enthusiasm for tech tools concept.

Emerging technologies—particularly AI—are reshaping industries. Seeking to boost productivity and remain competitive, C-level leaders are often eager to adopt the tools they’re reading about. But enthusiasm at the top doesn’t always translate into clear-eyed risk assessment or well-considered usage plans, leaving organizations vulnerable to operational, compliance and security challenges.

Tech experts say bridging the divide between impatient enthusiasm and smart implementation requires more than just new tools—it calls for cultural alignment, shared language between technical and executive teams, and governance frameworks that translate technical risks into business terms. Below, members of Forbes Technology Council share strategies to bring leadership vision and frontline realities into sync.

1. Treat Cultural Adoption As Seriously As Deployment

Emerging tech doesn’t just disrupt workflows—it reshapes culture. A major gap is C-level enthusiasm outpacing change management. Without guiding teams through mindset shifts and skill building, powerful tech can stall, creating real operational risk. Leaders must treat cultural adoption as seriously as deployment, with training, incentives and change champions. – Subasini Periyakaruppan, Biotechnology Innovation Organization

2. Align AI To Established Business Objectives

A gap I’ve observed is confusion on how to align the right AI for specific use cases. First define the business objective, then align tech to support the use case. A convergence strategy, using multiple forms of AI technology together, is often the best way to achieve the objective. – Sharon K Daniels, Arria NLG PLC

3. Reimagine Processes And Data From The Ground Up

C-suite leaders often assume that any new technology can be bolted onto legacy architecture as a shiny new feature. They don’t fully grasp the operational risks of fragmented data, brittle workflows and unprepared teams, all of which hinder companies from seeing real value. IT leaders need to reset the enterprise foundation by reimagining processes and data from the ground up with AI at the core—not as an afterthought. – Lenin Gali, Atomicwork

4. Involve Engineering And Legal Experts Early

One of the biggest gaps I’ve seen is leaders who have a lot of enthusiasm for AI without fully understanding the associated risks. Many companies launch pilots without addressing data quality, governance or compliance. We bridge this gap by involving engineering and legal experts early so solutions are built to scale responsibly, not just to impress. – Shubhangi Srivastava, NEP SERVICES

5. Adopt Strategic Flexibility

Think outside the box and adopt a mindset of strategic flexibility. While your vision may stay consistent, new threats and technologies like generative AI require product evolution to meet customer needs. Sometimes that means throwing out ideas you’ve been working on or refining existing solutions. Though it may feel like wasted time, it balances current revenue with future potential. – Javed Hasan, Lineaje

6. Embed Security Across Data, Identities And Applications

Over two-thirds of businesses say fast-moving AI is their greatest security concern, exemplifying the gap between excitement at the top and hesitation on the ground. Frontline experts recognize that to bridge this gap, security must be embedded across data, identities and applications, ensuring AI innovation moves forward with the right governance and policies in place. – Todd Moore, Thales Group

7. Provide Ground-Level Clarity On Mission, Vision And Objectives

In my opinion, the gap often lies in alignment: C-level enthusiasm reflects vision and appetite for risk, while teams see value in new tools but may lack context on strategic fit. Bridging this gap requires translating mission, vision and objectives into ground-level clarity, ensuring risk appetite matches execution reality. – Nihar Malali, National Life Group

8. Avoid Going ‘All In’ On A Single Tech Paradigm

C-level leaders can sometimes be overzealous—they may not understand that an emerging tech tool isn’t the silver bullet vendor marketing portrays it as. AI is a good example: Even though it’s evolving rapidly, it does not have the general intelligence a human has yet. C-suite decisions should not result in going “all in” on any one tech paradigm. Historically, technology has never delivered 100% of what was promised. – Eoin Keary, Edgescan

9. Translate Technical Risks Into Business Language

C-suite leaders are drawn to emerging tech for its potential value, but they often overlook how these tools fit into the current organizational tech ecosystem. A clear framework that translates technical risks into business terms—cost, revenue, reputation and strategy—ensures risks are communicated in a language executives understand. – Asif Mujahid, Quartz Health Solutions

10. Track Data Lineage And Enforce Governance

Many companies overlook the risk of unclear data lineage, especially with AI systems. Without knowing where data originated or how it has been processed, organizations face risks like inaccurate outputs, regulatory violations and data leaks. Automated auditing and strict data governance can help track data flows and ensure accuracy, privacy and compliance at every step. – Dave Albano, Diliko

11. Treat AI Agents As Identities

Agentic AI is racing ahead in the boardroom, but most teams don’t think of agents as identities. Traditional identity access management was built for humans, not autonomous code, leaving blind spots in access, governance and compliance. We need to treat agents with the same security rigor as human identities, using identity orchestration for real-time visibility and policy enforcement for every agent and app. – Eric Olden, Strata Identity

12. Communicate Clearly With All Users

In our business, we often hear the only thing officers hate more than change is the status quo. In public safety, while executives and frontline officers have the same end goal, their use cases can differ. How can a tech company bridge that gap? Through clear communication, training, and feedback at every step to ensure new technology works for all users, not against them. – Matthew Polega, Mark43

13. Apply Technology-Driven Governance To No-Code Platforms

Many leaders are backing the use of no-code platforms to accelerate application delivery, but they may be overlooking the risks: unsanctioned connectors and data exposure in apps built outside the purview of IT security. Bridging this gap means applying technology-driven governance—automated discovery, continuous scanning and policy enforcement—to let innovation scale without creating hidden vulnerabilities. – Yair Finzi, Nokod Security

14. Keep Tech Jargon Out Of Boardroom Discussions

Communication is key, and it needs to be pragmatic and jargon-free. The board wants to hear, “Yes, we can do it!” but IT needs to communicate the risks and opportunities in business speak so the board can make strategic decisions to move forward. – Mike Kiersey, Workato

15. Explain The Necessary Steps From Pilot To Production

One big issue, most notably with AI, is the difficulty in getting C-level leaders to understand why a pilot demo can show incredible results in just a few days, while deploying the same application in production, using real data, would require months of hard work. Make sure to always explain the “steps to production” and the anticipated difficulties (such as data quality) when showing a sexy proof of concept to your C-level team. – Stephane Donze, AODocs

16. Build Cross-Functional Teams To Translate Risk

C-level leaders often embrace emerging tech with enthusiasm but underestimate risks like data quality, integration or compliance. The gap can be bridged by creating cross-functional teams that translate risks into business terms, embedding governance into adoption, and giving executives hands-on exposure to limitations as well as opportunities. – Paul Kovalenko, Langate Software

17. Foster A Trusting Culture Of Data Sharing

Executives get excited about AI capabilities, but they may overlook the fact that teams often resist sharing data due to internal politics and the fear of mistakes being exposed. Fix this reluctance by first building trust and a data-sharing culture, then deploying the technology—not the other way around. – Stoyan Mitov, Dreamix

18. Use Structured, Use-Case-Driven Tools

C-level enthusiasm often runs ahead of operational understanding. Leaders are inspired by potential, but teams often get buried in complexity. Bridging the gap requires structured, use-case-driven tools that “see the whole picture” and surface both insight and risk without overwhelming the user. – Mike Conover, Brightwave

19. Bring Engineers And Risk Officers Together

The C-suite often celebrates new tech as transformation, while frontline teams see the actual cracks: bias, compliance gaps and fragility at scale. The gap isn’t vision; it’s translation. Leaders must collapse that divide: Put engineers in boardrooms and risk officers in design sessions. When vision meets ground truth, innovation doesn’t just inspire—it endures. – Aditya Vikram Kashyap, Morgan Stanley

20. Connect Vision With Readiness

The gap isn’t just excitement versus caution—it’s how leaders and teams view the horizon. CXOs often embrace emerging tech only when data proves business value, yet at times they also push adoption to gain a strategic edge. The real bridge is connecting vision with readiness—using the right data, predictive analytics and transparent dialogue to align leadership goals with on-the-ground realities. – Arun Goyal, Octal IT Solution LLP

Original Story: https://www.forbes.com/councils/forbestechcouncil/2025/09/25/how-to-turn-c-level-tech-excitement-into-responsible-implementation/

Mark43 Powers Public Safety Transformation Across Four Nassau County Agencies, Modernizing Technology to Enhance Innovation and Community Safety

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NEW YORK – September 25, 2025 – Mark43, the leading public safety operations platform, today announced a milestone deployment across Nassau County, delivering its cloud-native Computer-Aided Dispatch (CAD), Records Management System (RMS), OnScene (mobile application), and Insights (advanced analytics) to the Hempstead, Garden City, Lynbrook, and Old Westbury Police Departments. 

As the second-most populous county in New York State, Nassau County is home to approximately 1.4 million residents across 284 square miles, with more than 60 villages and hamlets. To better serve their communities, four agencies transitioned from legacy on-premises systems to Mark43’s cloud-native platform. This marks a new era of collaboration, innovation, and advancement for the departments. 

“As more agencies adopt Mark43, the platform becomes even more powerful, delivering greater collaboration, richer insights, and better outcomes for first responders,” said Bob Hughes, CEO of Mark43. “Our mission is to ensure public safety professionals can rely on secure, modern solutions that help them work faster and smarter. By uniting CAD and RMS with one vendor, we’re giving Nassau County agencies a single pane of glass for operations, enabling more strategic decision-making as they keep their communities safe. We look forward to a strong partnership for many years to come.”

Inspector Sean Murphy of Lynbrook PD said, “We knew that Mark43 could meet our data sharing needs, while improving and growing with us from a technology development and engineering perspective.” 

“After nearly 30 years with our current provider, the on-premises system no longer met our technology needs. This prompted a group of us to start searching for a modern system. Mark43 delivered the full package—cybersecurity, analytics, and real-time access—for officers in the field and on mobile devices. It is exactly what law enforcement agencies need right now.” — Inspector Gerard Kneisel of Garden City PD

Chief Richard Holland of Hempstead PD shared, “We felt stuck. Our on-premises servers held us back with errors, restrictions and outdated technology, which made real-time updates, data sharing and mobile use impossible. With limited manpower, this upgrade is like adding more officers in the field, helping them work faster and safer.”  

Chief Stuart Cameron of Old Westbury PD added: “It was important for me to go with a system that several other agencies in Nassau County were going with so we can train and work together. We’re looking to have a more responsive vendor that is dedicated to continuously improving their product.” 

Conrad Pepperman, John G. Sierchio, and Sam Trimble, Partners at Blue Line Tech said, “We are committed to setting a new benchmark in public safety technology and redefining public safety standards across Long Island and New Jersey. We’re grateful to be a partner in this milestone launch, a true testament to our collaboration with Mark43 and Nassau County agencies in getting the best-in-class technology in the hands of officers for a safer, connected community.” 
 
The Hempstead, Garden City, and Lynbrook Police Departments are now live on Mark43 technology, with Old Westbury Police Department following in the coming weeks. 

Mark43 CAD and RMS for streamlined operations 

Mark43 CAD acts as an intuitive extension of telecommunicators and first responders, ensuring seamless emergency response. Mark43 RMS enables real-time reporting and connectivity in the field, keeping personnel informed and ready.  

“The reality is the cloud is more secure than your own server. With Mark43, our data stays secure, updates happen without downtime, and we can rely on uninterrupted service for our community.  When I’m on the go, I can still access critical information on my tablet. Being able to see what’s going on and login from anywhere is invaluable to me as Chief.” — Chief Cameron of Old Westbury PD.   

Inspector Kneisel of Garden City PD added, “I have been an officer for a long time and value the functionality of the cloud. It is going to provide enhanced security via AWS GovCloud which is essential for us.”  

An interoperable CAD and RMS also saves time for officers and increases visibility in the community. 

“With our previous system, officers needed to be at their desks to write reports, which was a huge time suck and usually resulted in costly overtime. Being able to write and submit their reports, error free and on-the-go, is not only going to get them back in the community faster but save us money. You can’t put a price on that!” — Chief Holland of Hempstead PD

Inspector Murphy of Lynbrook PD added, “Previously, our officers and Command Staff could only access our RMS via terminal and VPN. Having this information securely accessible in Mark43 while on the go at any time will increase efficiency tenfold.”   

Additionally, Mark43 RMS has built-in NIBRS Technical Specification to ensure compliance with federal and state reporting standards. “What we like about Mark43 RMS, is that it won’t let our officers progress through the report until they capture all the necessary fields of information,” shared Chief Holland of Hempstead PD.  

Mark43 OnScene for officer mobility and safety 

Mark43 OnScene, a mobile application, delivers unparalleled situational awareness with officer GPS tracking for enhanced coordination and safety. “Mobility is a non-negotiable for officers and a critical element of what we needed in our new system. While we pride ourselves in a very quick response time, I think anybody would agree that in a critical event, seconds matter,” shared Inspector Kneisel of Garden City PD. 

“Officer safety is our number one priority, and the more information we can give them on their mobile devices is huge. The technology will let officers operate with everything at their fingertips so they can get home safely to their families.” — Chief Holland of Hempstead PD.  

Mark43 Insights for real-time intelligence 

Mark43 Insights equips agencies with advanced analytics, driving data-informed decision-making on crime trends, dispatch performance, and operational improvements. This unlocks real-time data sharing and intelligence for better collaboration and crime prevention.

“Our previous analytics were cumbersome and complicated. We know the back-end capabilities of Mark43 Insights is going to exceed our expectations. Having real-time intelligence is where the future is and we want it in the hands of our officers as soon as possible.” — Inspector Kneisel of Garden City PD.

“The ability to automatically generate recurring reports is very valuable for making determinations and seeing what’s going on, along with the ability to interface with other agencies to see if there is crossover,” said Chief Cameron of Old Westbury PD.  

Chief Holland of Hempstead PD spoke to the impact advanced analytics will have on grant funding and data sharing to the community. “We must be able to transparently explain what we’re doing and how we’re making an impact on the city and the community. Advanced analytics will help us better qualify and respond to grant applications which is money we rely on.”  

Lynbrook PD and Old Westbury PD shared the impact of having real-time data for joint investigations and crime prevention.

“With Mark43, we will have greater situational awareness. If we have a person of interest, we can see where they are, what they are doing and where they have made contact across our borders.” — Inspector Murphy of Lynbrook PD.

“Criminals don’t adhere to jurisdictional borders, so sharing a platform with neighboring agencies, along with data-sharing capabilities and interoperability, will help us solve crimes faster and more effectively together,” added Chief Cameron of Old Westbury PD.  

End-to-end integrations for a comprehensive tech stack  

Mark43 delivers an open, end-to-end, integrated software solution empowering agencies to ensure they are mission ready.  This includes seamless integrations with existing systems. Mark43’s open API and architecture will enable these departments to access, import and share critical information across all necessary systems, unlocking shared intelligence.  

“Mark43 really impressed us with its integration capabilities. We are actively using Axon body cameras and Flock license plate readers, so having seamless data sharing capabilities across our tech stack is essential. It will make things much easier for our department and improve community safety. Without having technology integrations, it is like taking two steps forward and one step back.” — Chief Holland of the Hempstead PD.  

Chief Cameron of Old Westbury PD added, “It is important for us to have a robust CAD and RMS that interfaces well with cameras and drones. These integrations are extremely valuable as we work to increase the efficiency of our technology.”  

Learn more about Mark43’s public safety platform: www.mark43.com.   

GovTech: Mark43 Brings ‘Single Source of Truth’ to Liquor Department

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Liquor bottles, including Laphroaig 10

Mark43, which sells public safety technology, is supplying records management and other tools to the Arizona agency that oversees about 16,000 liquor licenses in the state.

The Arizona Department of Liquor Licenses and Control, or DLLC, also will use company products that focus on case management, property and evidence and other tasks. The deal involves a mobile app and advanced analytics, too.

The sworn agents of the state liquor agency deal with licensing, compliance checks and evidence management — all of which are also used in the type of policing that most readily comes to mind when people think about law enforcement.

This deal marks the latest upgrade for public safety software, which is also helping to modernize jails and emergency dispatch centers. Courts could also provide a big opportunity for such gov tech suppliers.

In the meantime, liquor licensing authorities in Arizona are viewing the deal with Mark43 as a chance to change how the state agency operates, at least according to a statement.

“This is more than just a technology upgrade, it’s a complete transformation of how DLLC operates,” said agency Director Ben Henry in that statement. “Working with Mark43, we are enhancing investigative capabilities, streamlining workflows and ensuring DLLC is recognized as a trusted and leading law enforcement partner.”

The Mark43 technology will allow the agency to unify operations onto a central platform, bringing together various sources of information into what the statement called “a single source of truth.”

The tech also provides real-time access to data, which in turn could result in quicker investigations, according to the statement.

“Having everything in one place will be a game-changer for our team,” said Michael Carpenter, assistant director and chief technology officer of the agency, in the statement.

Original Story: https://www.govtech.com/biz/mark43-brings-single-source-of-truth-to-liquor-department

Arizona Department of Liquor Licenses and Control Selects Mark43 to Modernize Investigations and Power Interagency Collaboration

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NEW YORK – September 16, 2025 – The Arizona Department of Liquor Licenses and Control (DLLC) has selected Mark43, the leading public safety operations platform, to modernize its technology infrastructure. The agency will deploy Mark43’s cloud-native Records Management System (RMS) with Case Management, Property and Evidence, OnScene (mobile application) and Insights (advanced analytics). 

DLLC oversees nearly 16,000 liquor licenses across Arizona with a dedicated team of sworn agents. They manage licensing, compliance checks, and evidence management, making it essential to have technology that works.  DLLC frequently partners with surrounding law enforcement agencies during large-scale events, including the Waste Management Phoenix Open and Country Thunder.

Under the leadership and vision of Director Ben Henry, and in close coordination with the Governor’s Office, DLLC is driving a modernization effort to strengthen statewide public safety. “This is more than just a technology upgrade, it’s a complete transformation of how DLLC operates,” shared Director Ben Henry of the Arizona Department of Liquor Licenses and Control. “Working with Mark43, we are enhancing investigative capabilities, streamlining workflows and ensuring DLLC is recognized as a trusted and leading law enforcement partner. We need technology that grows with us, and we are confident Mark43 will deliver.”

“We are honored to partner with DLLC, an agency with a unique and demanding mission that impacts each community across Arizona. Mark43 is meeting the demand from agencies nationwide who need secure, easy-to-use technology. We are proud to support DLLC agents as they work faster, smarter and more securely, while helping keep Arizona communities safe,” said Bob Hughes, CEO of Mark43.

With Mark43, DLLC is unifying its operations into one central platform, bringing RMS, licensing, investigations and evidence management together in a single source of truth. This streamlined system will give agents real-time access to reliable data, enabling faster, more thorough investigations. “Having everything in one place will be a game-changer for our team,” said Michael Carpenter, Assistant Director and CIO of the Arizona Department of Liquor Licenses and Control. “We’re excited about the new capabilities Mark43 brings for our agents. We’ll be able to conduct investigations more effectively and trust the accuracy of our data, and work smarter, not harder,” added Luis Samudio, Investigations Lieutenant at the Arizona Department of Liquor Licenses and Control.

Built on the AWS GovCloud, Mark43 RMS enables seamless data sharing and collaboration. “Right now, even finding simple details like a phone number or address takes far too many steps. With Mark43, we’ll enter information once and get answers instantly, whether it’s applicant histories, compliance reports, or licensee details. This will speed up investigations and make our jobs much easier,” said Lieutenant Samudio.

The Property and Evidence module will further improve efficiency. “Mark43 will centralize evidence tracking and access history by keeping everything in one place. We’ll have immediate visibility into an item’s status, from which locker it’s in to if it’s in testing. This is critical for maintaining integrity in our investigations,” said Lieutenant Samudio. “We’ve never had a truly robust evidence system… much was handled manually. This move strengthens audit trails, reduces the potential for human error and strengthens the department’s ability to ensure proper chain of custody is maintained at all times,” added Carpenter.

With Mark43 OnScene, field agents can issue citations and capture data instantly in the field, reducing manual entry. “In the past, citations were handwritten, then manually re-entered into our system,” said Carpenter. “At times, we’ve issued 170+ citations in a matter of hours at a bar serving underage individuals and, in those cases, a mobile system is critical to keep up. We expect OnScene to reduce the time from citation issuance to RMS entry by 60% or more, returning time to our agents to focus on proactive enforcement and community safety.”

Insights, Mark43’s advanced analytics, will streamline reporting and intelligence sharing. “Analytics are currently very manual. With Mark43, automated reporting will allow us to provide visibility into our work to local partners, the Governor’s Office, and the public. As a small agency serving the entire state, collaboration is essential and Mark43 Insights gives us another powerful tool to make that possible,” shared Carpenter.

Arizona adopted a Cloud-First Policy, underscoring the state’s commitment to safeguarding sensitive data. Mark43’s FedRAMP High authorization, CJIS compliance, and ability to integrate with tools like TRACS and Evidence.com were key differentiators. “Mark43 gives us confidence our data is secure and protected,” shared Carpenter. “Just as importantly, Mark43’s open API and integrations with state systems like TRACS and national systems like Evidence.com save us tremendous resources, effort, and money, setting them apart from other vendors.”

The Arizona Department of Liquor Licenses and Control joins leading Arizona agencies like Scottsdale Police Department and Surprise Police Department on the Mark43 platform. “This modern system is an exciting step forward that strengthens collaboration and partnership with law enforcement partners statewide,” said Lieutenant Samudio.

To learn more about Mark43, visit www.mark43.com.

FOX26 News: From the Sky to the Streets: Fresno County Deputies Use Tech to Crack Down on Crime

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By: Christina Rodriguez

FRESNO, Calif. (FOX26) — Fresno County deputies are turning to new technology both in the skies and on the ground to fight crime more effectively and keep the community safe.

The Sheriff’s Office trains deputies once a month, to use drones that provide a 360-degree view during searches. Deputies say the equipment is faster, safer, and less expensive than using a helicopter.

“Maybe we’re looking for that person that’s hiding under a tree, under bushes, things like that. Their heat signature does appear even onto the drone without being able to see the person,” said Deputy, Todd Talent with the Fresno County Sheriff’s Office.

The drones are becoming a valuable tool at a time when staffing is limited. Deputies say the devices give them a critical advantage in locating suspects and assessing situations before they go in.

“It gives us things to look at before we go in so that we can determine the right way to go in and hopefully that’s safer for our deputies and a whole lot safer for the community,” said Talent.

On the ground, deputies are also using a platform called Mark43, which provides real-time information through in-car computers. The system allows dispatch to share critical details before deputies arrive on scene.

“You have your in-car computer—whether it’s in your police car or for firefighters—that’s what Mark43 is. And it also includes records management, including physical property and evidence,” said Mark 43, Chief Technology Officer, Kevin Fray.

The technology cuts down on hours of paperwork and integrates with new Axel body cameras that can translate languages in the field.

Sheriff’s officials say these tools aren’t replacing law enforcement but enhancing it—helping deputies work more efficiently and providing faster, more accurate information to protect the community.

Original Story: https://kmph.com/news/local/from-the-sky-to-the-streets-fresno-county-deputies-use-tech-to-crack-down-on-crime

POLICE Magazine: Montville Police Department Deploys Mark43 to Power Safer, Smarter Policing

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Montville Township Police Department has deployed the Mark43 Public Safety Platform, giving officers access to modern CAD, RMS, and mobile tools.

Photo: POLICE

The Montville Township Police Department has deployed the Mark43 Public Safety Platform, which includes Computer-Aided Dispatch (CAD), Records Management System (RMS), Analytics, and the OnScene mobile application.

The rollout replaces the department’s legacy on-premises systems with a modern cloud-based platform, giving officers and dispatchers more secure and resilient tools for daily operations. Montville PD is one of the few agencies in the region operating independently of the Morris County system.

With the adoption of Mark43, Montville will also become NIBRS compliant, enabling the department to provide standardized crime data to the FBI and improve accuracy in federal reporting.

“We needed a technology overhaul, and with Mark43 we’re already seeing the impact,” said Chief Andrew Caggiano, Montville Township Police Department. “From faster access to critical information to streamlined report writing, our officers are better equipped to serve the community.”

Mark43 officials said the deployment is part of a broader modernization effort in New Jersey.

“Agencies across the region are adopting cloud-native solutions to strengthen security and improve efficiency,” said Bob Hughes, CEO of Mark43. “We’re proud to support Chief Caggiano and his team.”

The Mark43 CAD is designed to give dispatchers faster, data-driven response tools. The RMS helps streamline report writing and data management, while the OnScene mobile app provides officers with GPS tracking, real-time situational awareness, and field access to critical information.

“This deployment was about investing in our people,” Chief Caggiano added. “The system is intuitive and allows officers to spend more time in the community instead of tied up with paperwork.”

The Mark43 platform is hosted on AWS GovCloud and authorized at the FedRAMP and StateRAMP High levels, which ensures cybersecurity protections against ransomware and other threats.

Original Story: https://www.policemag.com/home/news/15754820/montville-police-department-deploys-mark43-to-power-safer-smarter-policing

Montville Township Police Department Deploys Mark43 to Power Safer and Smarter Policing

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NEW YORK – September 3, 2025 – Mark43, the leading cloud-native public safety software provider, today announced the successful deployment of the Mark43 Public Safety Platform at the Montville Township Police Department. The department is now using with the Mark43 Computer-Aided Dispatch (CAD), Records Management System (RMS), Analytics, and OnScene mobile application—bringing increased operational efficiency, real-time collaboration, and industry-leading security to the township of Montville, New Jersey.

Following the retirement of its outdated, on-premises systems, Montville Township PD now operates with modern, secure, and resilient technology that empowers officers and dispatchers to serve their community more effectively. As one of the few agencies operating independently of the Morris County system, this deployment underscores Montville’s commitment to leading the way in modern, cloud-native public safety operations.

In addition, now, with Mark43, Montville Township PD will become NIBRS compliant—an essential step in strengthening data accuracy and transparency for federal crime reporting. This ensures the department can deliver detailed, standardized crime data to the FBI, supporting more informed decisions at the local, state, and national levels. It’s a major milestone that reflects Montville’s forward-thinking approach to policing and public accountability.

“We knew we needed a technology overhaul—and now, with Mark43, we’re seeing the impact,” said Andrew Caggiano, Chief of Police, Montville Township Police Department. “From faster access to critical information to streamlined report writing and improved situational awareness, our officers are better equipped to serve the community. This is about keeping Montville safe and ensuring our department is resilient and future-ready.”

“Montville Township Police Department is part of a growing movement across New Jersey to modernize public safety operations with cloud-native technology,” said Bob Hughes, CEO of Mark43. “From the Port Authority of New York and New Jersey to Camden County, agencies across the region are embracing resilient, secure, and efficient solutions. We’re proud to support Chief Caggiano and his team as they deliver smarter, faster service to the Montville community.”

The Mark43 Public Safety Platform unites critical tools into one real-time operating system. The cloud-native CAD solution is designed with dispatchers in mind, enabling faster, smarter responses. Mark43 RMS improves report-writing workflows and enables data-driven policing. With OnScene, officers gain real-time GPS tracking, situational awareness, and seamless field access to critical information—whether in a patrol car or on foot.

“This deployment wasn’t just about updating software—it was about investing in our people,” Chief Caggiano added. “The Mark43 system is intuitive, field-ready, and helps our officers spend more time in the community instead of being tied up with paperwork. It’s a major step forward in how we operate day to day.”

Powered by AWS GovCloud, Mark43 is both FedRAMP and GovRAMP High Authorized, ensuring the highest levels of cybersecurity and compliance. This gives departments like Montville robust protection against cyber threats and evolving risks—from ransomware to natural disasters.

“We’re not just meeting the moment—we’re preparing for the future,” said Chief Caggiano. “Mark43 brings us the level of flexibility and cybersecurity that’s essential in today’s environment. It’s the right platform to support our mission now and for years to come.”

This announcement reinforces Mark43’s continued commitment to advancing public safety across New Jersey. To learn more about Mark43, visit www.mark43.com. 

Disaster Recovery Journal: Is Your Public Safety Software Ready for the Next Disaster?

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By: Namit Dua and Adrian Harrington

Many public safety agencies today rely on outdated, on-premises legacy software patched together over decades. In a major emergency, whether a devastating flood or infrastructure- destroying power outage, these legacy systems can fail, cutting first responders off from the communities they serve. Data centers can be damaged. Recovery is often slow and manual. Every second counts in an emergency, and agencies need technology they can rely on to when they need it most.

Cloud Resilience: Staying Online When Disaster Strikes

When disaster strikes, agencies need systems that keep running no matter what. If a flood or fire damages a police department headquarters or data centers, officers and community members need a computer-aided dispatch (CAD) and records management system (RMS) for effective disaster response. Cloud providers build resilience through multi-region availability, with data centers placed across the nation and application traffic rerouted automatically. Providers are specifically designed to withstand disasters, with infrastructure that ensures protected facilities outside of high-risk zones and redundancy. Relying on the cloud means agencies can stay connected and operational when it matters most. In moments of crises, this resiliency is not just a tech benefit, it can make all the difference. During a recent hurricane in Fort Myers, Fla., their police department maintained uninterrupted service thanks to its cloud-native system. With just an internet connection, they continued dispatching for their own agency as well as surrounding agencies who’s on-premises systems went down.

Speed is essential. During a recent California wildfire, one public safety agency experienced heavy strain on its systems. Its cloud provider was able to respond, diagnose the issue remotely and scale the system to handle surge of load without causing disruption. In traditional on- premises systems, an agency is bound by the physical limits of its data centers and often requires reboots to scale effectively. This wasn’t simply a patch; it was an enhancement for the system, which means every agency on that platform benefitted from this improvement. Unlike on-premises systems, which are often siloed and inaccessible remotely, cloud systems enable engineers to see issues in real time and respond immediately.

Protecting Mission-Critical Data with Built-In Security and Compliance

Public safety data is among the most sensitive information any organization can hold, and cloud-native platforms are built with the highest levels of security. While on-premises systems may feel safer simply because the agency feels it has full control, modern cloud platforms often surpass them in security capabilities. Cloud systems enforce rigorous security standards like FedRAMP and GovRAMP certifications and automatically deliver patches without delay. By contrast, on-premises systems can remain unpatched and vulnerable for weeks or even months, leading to potentially devastating outcomes and exposure for not only agencies, but the communities they serve.

Proactive Monitoring: Seeing Issues Before They Start

Cloud-native platforms have real-time monitoring as central parts of their core service, allowing software providers to detect and resolve issues before their customers do. This proactive approach helps ensure high uptime and reliable performance during disasters.

It’s important to note not all cloud technology is on the same playing field. Public safety software providers must go beyond typical software standards with multiple backup layers, multi-region redundancy and service level agreements with 99.99% uptime. Communities expect their first responders to be always available, and cloud providers must be proactive in monitoring and risk assessment to ensure this is achievable.

Making the Move, Without Disruption

We commonly hear from customers the only thing they hate more than change is the status quo. It’s no surprise transitioning to the cloud can seem daunting for some public safety agencies that have used the same systems for many years. Frontline staff know the quirks of their legacy tech, but the benefits of the cloud, like lower costs, less maintenance and faster updates, are often more visible to IT and back-office teams than to the people purchasing or using the system day-to-day.

The best cloud providers make onboarding a seamless experience through intuitive user interfaces, comprehensive training and carefully phased rollouts. Public safety agencies should expect the same from their cloud-based software partners: a clear, user-friendly onboarding process backed by strong support and structured implementation. Just as importantly, agencies must ensure data is protected to a standard equal to, or higher than, traditional on- premises systems. They should also understand how cloud-based platforms deliver resilience and automatically scale in the face of emergencies or disasters. By asking these questions up front, agencies not only gain a deeper appreciation of the advantages of the cloud but also address the most common concerns around adoption such a significant technical change.

For officers, the bottom line is simple: they need a system that performs exactly as expected, providing unwavering reliability not just in moments of crisis, but every day they wear the badge.

Future-Proofing Public Safety with Cloud Technology

The pressures on public safety agencies from natural disasters and cyberthreats to growing digital demands are only increasing. Cloud-native platforms deliver the uptime, security and agility agencies need during emergencies and daily operations. With technology built to be reliable in the toughest conditions, public safety agencies can respond faster, recover quicker and protect their communities.

Original Story: https://drj.com/journal_main/public-safety-cloud-software/

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