Mark43 Appoints Domenico Pellegrini as Vice President of Federal Markets 

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NEW YORK – November 13, 2025 – Mark43, the leading public safety operations platform, today announced the appointment of Domenico (Dom) Pellegrini as Vice President of Federal Markets. Pellegrini will lead Mark43 federal growth strategy and oversee delivery of the company’s cloud-native, secure, FedRAMP High authorized platform to federal agencies.  

Pellegrini joined Mark43 in 2016, playing a key role securing and launching some of Mark43’s earliest customers and leading sales efforts across the country. After departing Mark43 in 2022, Pellegrini was Head of Growth at Street Smarts VR, where he led business operations and expansion within the federal law enforcement and defense sectors.  

A former U.S. Marine Corps infantry officer, Pellegrini led multiple global deployments before transitioning to the private sector with Goldman Sachs. He holds a Bachelor of Arts in History from Harvard University and brings more than a decade of public sector sales and leadership experience, grounded in his mission to support public servants and first responders.  

Pellegrini’s appointment comes at a time of accelerating momentum for Mark43 in the federal market, following the recent launch of the U.S. Department of the Interior on the platform.  

“We’re thrilled to welcome Dom back to Mark43,” said Tim Merrigan, Chief Customer Officer at Mark43. “He knows our customers, our products, and our mission, and brings a rare combination of customer understanding, operational experience, and credibility that will be invaluable as we continue expanding in the federal space. His leadership and insight into both the federal and public safety markets will help us deliver even greater value and impact for our customers.” 

For Pellegrini, rejoining Mark43 is both a professional and personal milestone. “A piece of my soul has always been at Mark43,” Pellegrini said. “Coming back truly feels like a homecoming. This is where I really began my career, surrounded by people and a mission that mean a great deal to me. Over the past four years, I’ve seen firsthand how federal agencies are adapting to new challenges and the critical need for modern technology. Bringing that experience back to Mark43 feels like the perfect alignment of mission and purpose.”  

About Mark43 

Mark43 brings modern technology to enhance public safety, making state, local and federal agencies faster, smarter, and their communities safer. Its integrated Records Management System, Computer-Aided Dispatch, and Data Analytics form the backbone of a unified, real-time public safety operating platform to streamline workflows, improve response times, and foster collaboration. Trusted by over 300 agencies, Mark43 increases effectiveness and efficiency amid rising demands and limited resources. By supporting first responders with innovative tools, AI technology, and a strong cybersecurity foundation, Mark43 equips public safety agencies to address the challenges of today and tomorrow. For more information, visit www.mark43.com. 

Media Contact 

Devora Kaye 

press@mark43.com 

City of New Orleans and NOPD Advance Public Safety Modernization with Mark43

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NEW YORK – November 11, 2025 – The New Orleans Police Department (NOPD) has taken a major step in modernizing its law enforcement operations with the full deployment of the Mark43 platform. This deployment marks the completion of a milestone modernization initiative that now equips more than 1,400 sworn officers across NOPD and 18 external agencies with a cloud-native Records Management System and Analytics solution. Spanning two enterprise-scale data migrations and more than 13 connected interfaces, this rollout represents one of the most comprehensive cloud-native public safety deployments in the region. 

“This technology deployment demonstrates our commitment to innovation and public safety for the City of New Orleans,” said Mayor LaToya Cantrell. “By investing in Mark43’s modern, cloud-native public safety solution, the city is building a foundation for safer neighborhoods and stronger trust between law enforcement agencies and the residents they serve.” 

“This deployment represents a major leap forward in how our officers serve the people of New Orleans,” said NOPD Superintendent of Police Anne Kirkpatrick. “Mark43 has delivered a modern, easy-to-use system that will save valuable time in the field, improve accuracy, and enhance the department’s ability to deliver the highest quality of service to our community.” 

As the primary law enforcement agency for one of the nation’s most visited and culturally rich cities, the NOPD is responsible for protecting residents and tourists alike, ensuring safety during major events such as Mardi Gras and large-scale citywide operations. The new technology provides officers with advanced tools to meet the evolving needs of the city and the millions of visitors it hosts each year, along with strengthened collaboration with the Louisiana State Police, a Mark43 customer.  

“We’re proud to partner with the New Orleans Police Department to modernize their technology and help officers spend less time on paperwork and more time in the community,” said Bob Hughes, CEO of Mark43. “Completing such a complex deployment in just 15 months is a testament to NOPD’s commitment to innovation, teamwork, and better serving their community through modern technology. With neighboring agencies like the Louisiana State Police also on the Mark43 platform, we’re seeing how collaboration and connectivity strengthen the entire public safety ecosystem. We look forward to a strong partnership with Superintendent Kirkpatrick and the entire NOPD team.” 

“The successful launch of the Mark43 system was made possible through a $30 million investment of American Rescue Plan Act (ARPA) funds to modernize our criminal justice information systems,” said Kimberly LaGrue, Chief Information Officer for the City of New Orleans. “Most importantly, the platform provides NOPD with a modern reporting system, ensuring the City of New Orleans meets federal and state data reporting requirements to secure federal funding for the city.” 

The Mark43 deployment is a cornerstone of the broader modernization underway across New Orleans, ensuring public safety agencies are better connected, more resilient, and equipped for the future.  

“This is more than a technology upgrade,” said Nathaniel Weaver, Director of the Justice Tech Modernization Program for the City of New Orleans. “This is a foundational transformation in how the NOPD operates as a modern police department. Mark43 unites our systems, partners, and data in one environment, strengthening our ability to collaborate, respond, and deliver smarter public-safety outcomes across the city.”  

Before adopting Mark43, NOPD used a legacy on-premises system that was insufficient, error-prone, and unable to meet evolving federal reporting standards. The built-in Louisiana Incident-Based Reporting System (LIBRS) and National Incident-Based Reporting System (NIBRS) compliance capabilities within Mark43 RMS fully satisfy the department’s federal consent decree mandates, helping NOPD meet its goals for accuracy, accountability, and community trust. 

“For the first time in our history, NOPD will report fully to LIBRS and NIBRS, a significant milestone as the department continues to navigate the challenges of modern-day intelligence-led policing and the need for transparency capabilities,” said Jessica Nezat, Director of Analytics for NOPD.  “Built-in compliance workflows ensure that every report meets the highest standards of data quality, accuracy, and accountability, and we now join a growing network of forward-thinking law enforcement agencies across the world.” 

With Mark43’s advanced analytics capabilities, NOPD now has access to real-time insights that will improve day-to-day operations, decision-making, and long-term planning. Mark43 Analytics will enable the department to better allocate resources, identify crime trends, and maintain a higher level of transparency with the public. The implementation also reinstates the city’s eligibility for federal grants that require accurate and comprehensive reporting.  

About Mark43 

Mark43 brings modern technology to enhance public safety, making state, local, and federal agencies faster, smarter, and their communities safer. Its integrated Records Management System, Computer-Aided Dispatch, and Data Analytics form the backbone of a unified, real-time public safety operating platform to streamline workflows, improve response times, and foster collaboration. Trusted by over 300 agencies, Mark43 increases effectiveness and efficiency amid rising demands and limited resources. By supporting first responders with innovative tools, AI technology, and a strong cybersecurity foundation, Mark43 equips public safety agencies to address the challenges of today and tomorrow. For more information, visit www.mark43.com.  

Media Contact 
Devora Kaye 
press@mark43.com 

WDSU (LA): NOPD rolls out $30 million system to modernize operations

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By: Cassie Schirm

The New Orleans Police Department is taking another big step forward in modernizing how it serves and protects the city.

Officials have rolled out the Mark43 platform, a $30 million upgrade that promises to make police work faster, more accurate and more transparent.

This is one of the most wide-reaching public safety technology upgrades in the region.

More than 900 NOPD officers and 18 partner agencies are now connected through the new cloud-based system, replacing older software that city officials say was outdated and hard to use. The goal is to help officers spend less time behind a desk and more time out in the community.

“This technology deployment demonstrates our commitment to innovation and public safety for the City of New Orleans,” said Mayor LaToya Cantrell. “By investing in Mark43’s modern, cloud-native public safety solution, the City is building a foundation for safer neighborhoods and stronger trust between law enforcement agencies and the residents they serve.”

Mark43 Chief Customer Officer Tim Merrigan said the system is designed to make officers’ jobs easier and improve how data is tracked and shared.

“What you’ll see is a time savings for each officer as they go through this,” Merrigan said. “Now they can put more time back into the community. I don’t think anyone becomes a police officer to write reports. As much as we can streamline that and gain an efficient experience, we can return that time and the commitment to the community and also develop better data. So now you have a better data set, better reporting.”

The Mark43 system replaces NOPD’s previous reporting software, which officials said couldn’t keep up with new federal standards or handle the city’s growing needs.

The new cloud-based design links 13 different data systems and connects with 18 other agencies, including the Louisiana State Police, which also uses Mark43.

For the first time, NOPD will be able to fully report to both the Louisiana Incident-Based Reporting System and the National Incident-Based Reporting System, a major milestone as the department continues working under its federal consent decree. NOPD Director of Analytics Jessica Nezat said the system’s built-in checks will ensure every report meets higher standards for accuracy and accountability.

City Chief Information Officer Kimberly LaGrue said the $30 million project was funded through the American Rescue Plan Act, part of a larger effort to modernize the city’s entire criminal justice system.

“The platform provides NOPD with a modern reporting system, ensuring the City of New Orleans meets federal and state data-reporting requirements to secure federal funding for the City,” LaGrue said.

Nathaniel Weaver, who leads the city’s Justice Tech Modernization Program, said this isn’t just a software upgrade; it’s a turning point.

“This is a foundational transformation in how the NOPD operates as a modern police department,” he said. “Mark43 unites our systems, partners, and data in one environment, strengthening our ability to collaborate, respond, and deliver smarter public-safety outcomes across the city.”

City leaders say this is only the first step. The Mark43 rollout is part of six major technology projects that will connect New Orleans’ entire justice system. The new system gives police access to real-time analytics that can help spot crime trends faster, improve resource deployment, and make data more transparent to the public.

Superintendent Anne Kirkpatrick said the new system is already making a difference.

“Mark43 has delivered a modern, easy-to-use system that will save valuable time in the field, improve accuracy, and enhance the department’s ability to deliver the highest quality of service to our community,” she said.

Officials called it a major leap forward, one that they believe will keep improving as technology evolves and help NOPD continue building trust with the community it serves. This comes as the department moves closer to ending the federal consent decree that has guided reforms for more than a decade.

Original Story: https://www.wdsu.com/article/nopd-rolls-out-30-million-system-to-modernize-operations/69385285

ExecutiveGov: DOI Deploys Mark43 RMS & CAD to Modernize Law Enforcement Operations

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By: Miles Jamison

The Department of the Interior’s Office of Law Enforcement and Security has teamed with Simple Technology Solutions to launch the Mark43 Law Enforcement Records Management System, or LE RMS, and Computer Aided Dispatch, or CAD.

What Does the Mark43 Deployment Mean for Federal Public Safety?

Mark43 said Thursday the LE RMS and CAD platform enables the DOI’s law enforcement bureaus to identify crime trends, monitor incidents across jurisdictions, exchange data seamlessly and operate with real-time mobility. With Federal Risk and Authorization Management Program authorization, National Institute of Standards and Technology compliance and a secure cloud-native architecture, the system enhances officer safety, situational awareness and operational resilience across federal lands.

Learn more about the latest business opportunities in federal law enforcement at the Potomac Officers Club’s 2025 Homeland Security Summit on Nov. 12!

The deployment spans six law enforcement programs, connecting about 3,000 officers and over 850 locations nationwide under a single operational platform. The interoperable system brings together over two dozen dispatch centers, enhancing communication and response coordination across federal lands that cover roughly 20 percent of the U.S. landmass and 40 percent of the southern border. The system replaces dozens of legacy systems and paper-based processes, creating one of the world’s largest connected public safety networks.

“This modernization effort is expected to enhance the effectiveness of federal law enforcement officers within the Department of the Interior. By enabling more seamless and secure data sharing across law enforcement components, it supports officer safety and operational coordination,” said Robert MacLean, director of the office of law enforcement and security at the DOI.

Original Story: https://www.executivegov.com/articles/doi-mark43-rms-cad-law-enforcement

Mark43 Achieves ISO 27001 Certification, Strengthening Commitment to Global Information Security and Public Safety  

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NEW YORK – October 27, 2025 – Mark43, the leading cloud-native public safety operations platform, is proud to announce that it is an ISO/IEC 27001 certified organization, the international standard for information security management systems (ISMS). This milestone affirms Mark43’s unwavering commitment to protecting sensitive law enforcement and public safety data while maintaining the highest global standards of security, confidentiality, and integrity.  

This independent verification demonstrates that the company’s security management framework meets international requirements and reflects industry-leading best practices. 

Bob Hughes, CEO at Mark43, said, “At Mark43, we hold ourselves to the highest standards of security and compliance, putting in the rigorous work to protect our customers’ data and earn their trust. Our ISO 27001 certification underscores our ongoing commitment to safeguarding sensitive public safety information and operating with integrity at every level.” 

The certification brings significant benefits to Mark43’s customers and partners, including: 

  • Independent validation of Mark43’s information security controls, ensuring protection against unauthorized access and cyber threats.  
  • Enhanced compliance alignment with major frameworks such as CJIS, FedRAMP, NIST 800-53, and GDPR.  
  • Streamlined procurement and vendor due diligence, providing public safety agencies with assurance of Mark43’s robust security posture.  
  • Improved risk management and incident response capabilities, driving resilience and operational efficiency across the organization.  

“As an ISO 27001 certified and FedRAMP High authorized company, our customers can be confident in the strength of our internal controls, the maturity of our security practices, and our unwavering commitment to protecting public safety data,” shared Lawrence F. Zorio III, CISO and CIO at Mark43. “Our customers depend on Mark43 to deliver technology they can rely on, and this certification validates that security is built into everything we do.” 

With this certification, Mark43 continues to set the benchmark for trust, transparency, and innovation in public safety technology. Mark43 maintains one of the most comprehensive security and compliance portfolios in the industry and is the only CAD and RMS provider to hold both FedRAMP and GovRAMP High Authorizations, demonstrating our dedication to meeting the highest federal security standards for our customers. In addition, Mark43 upholds compliance with the Criminal Justice Information Services (CJIS) Security Policy, alignment with the National Institute of Standards and Technology (NIST) 800-53 framework, commitment to the Cybersecurity and Infrastructure Security Agency’s (CISA) Secure by Design Pledge, and AICPA SOC 2 and SOC 3 attestations. This rigorous approach to security and compliance enables public safety agencies to focus on what matters most: serving their communities. 

For more information, visit www.mark43.com.

Homeland Security Today: U.S. Department of the Interior Launches Enterprise Public Safety Platform in Landmark Federal Deployment with Mark43 and Simple Technology Solutions

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Stewart Lee Udall Department of the Interior Building. (Photo: DOI)

The U.S. Department of the Interior (DOI) Office of Law Enforcement and Security has deployed the Mark43 Law Enforcement Records Management System (LE RMS) and Computer Aided Dispatch (CAD), in partnership with Simple Technology Solutions (STS), according to a press release. This implementation, spanning six law enforcement programs, with approximately 3,000 sworn law enforcement officers (LEOs) and over 855 locations nationwide, establishes one of the most expansive connected public safety platforms in operation today.

DOI law enforcement programs now share a common operating picture, unifying records management and dispatch across bureaus, people, and places for better law enforcement and public safety outcomes. This interoperability enables bureaus to identify crime patterns, track incidents across jurisdictions, share data seamlessly, and conduct more efficient law enforcement operations. Covering roughly 20% of the nation’s landmass, including 40% of the southern border—from the U.S. Park Police (USPP) to the Bureau of Land Management (BLM) —the deployment will unite more than two dozen dispatch centers under a single platform, eliminating dozens of unique systems provided by multiple legacy vendors and replacing outdated paper-based workflows with a modern, connected platform, to create one of the largest, most comprehensive connected public safety platforms in the world. The Department anticipates significant efficiency gains, according to internal estimates.

“When I first joined the Park Police, everything was done with pen and paper, then typewriters, and eventually early digital systems,” said DOI Office of Law Enforcement and Security Director Robert D. MacLean. “This deployment reflects how far we’ve come in modernizing our approach to law enforcement operations. It’s an important milestone in our broader effort to improve efficiency and responsiveness across the department.”

“This modernization effort is expected to enhance the effectiveness of federal law enforcement officers within the Department of the Interior,” Director MacLean added. “By enabling more seamless and secure data sharing across law enforcement components, it supports officer safety and operational coordination.”

In addition to the launch of RMS and CAD, DOI has also rolled out Mark43 eCitations for the first time. Officers can now issue citations digitally in the field using mobile devices, saving time, improving accuracy, and eliminating cumbersome paper-based processes. By integrating directly with the Mark43 RMS, citation data is available in real-time across DOI law enforcement agencies, reducing administrative overhead, strengthening officer safety, and accelerating investigations.

This initiative also supports federal priorities to improve efficiency, strengthen public safety, and enhance the nation’s parks and public spaces. By streamlining operations and reducing reliance on paper-based processes, the deployment advances government-wide goals for efficiency (Executive Order 13781), cost savings, and the upkeep of safe, well- maintained public lands. These outcomes align with longstanding federal efforts to modernize service delivery, reduce administrative overhead, and ensure resources are used effectively.

The deployment replaces a legacy system with a modern, cloud-native solution, addressing long-standing challenges faced by DOI law enforcement. Many bureaus, including U.S. Park Police units throughout the nation, still relied heavily on paper-based processes, which created inefficiencies and slowed response times. By moving to the Mark43 RMS, DOI is modernizing its operations with a cloud-native solution that ensures long-term resilience, scalability, and innovation.

Original Story: https://www.hstoday.us/industry/industry-news/interior-department-launches-enterprise-public-safety-platform-with-mark43-and-simple-technology-solutions/

U.S. Department of the Interior Launches Enterprise Public Safety Platform in Landmark Federal Deployment with Mark43 and Simple Technology Solutions

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NEW YORK, NY – October 23, 2025 – The U.S. Department of the Interior (DOI) Office of Law Enforcement and Security has deployed the Mark43 Law Enforcement Records Management System (LE RMS) and Computer Aided Dispatch (CAD), in partnership with Simple Technology Solutions (STS), marking a milestone in modernizing federal public safety technology. This implementation—spanning six law enforcement programs, with approximately 3,000 sworn law enforcement officers (LEOs) and over 855 locations nationwide—establishes one of the most expansive connected public safety platforms in operation today.

For the first time, DOI law enforcement programs now share a common operating picture, unifying records management and dispatch across bureaus, people, and places for better law enforcement and public safety outcomes. This interoperability enables bureaus to identify crime patterns, track incidents across jurisdictions, share data seamlessly, and conduct more efficient law enforcement operations. Covering roughly 20% of the nation’s landmass, including 40% of the southern border—from the U.S. Park Police (USPP) to the Bureau of Land Management (BLM) —the deployment will unite more than two dozen dispatch centers under a single platform, eliminating dozens of unique systems provided by multiple legacy vendors and replacing outdated paper-based workflows with a modern, connected platform, to create one of the largest, most comprehensive connected public safety platforms in the world. The Department anticipates significant efficiency gains, according to internal estimates.

“When I first joined the Park Police, everything was done with pen and paper, then typewriters, and eventually early digital systems,” said DOI Office of Law Enforcement and Security Director Robert D. MacLean. “This deployment reflects how far we’ve come in modernizing our approach to law enforcement operations. It’s an important milestone in our broader effort to improve efficiency and responsiveness across the department.”

“This modernization effort is expected to enhance the effectiveness of federal law enforcement officers within the Department of the Interior,” Director MacLean added. “By enabling more seamless and secure data sharing across law enforcement components, it supports officer safety and operational coordination.”

“This milestone deployment underscores the federal government’s commitment to bringing its law enforcement mission into the 21st century,” said Bob Hughes, CEO at Mark43. “Together with STS, we are delivering the scale, security, and resilience required to support DOI’s critical mission. By moving from outdated, siloed, and paper-based systems to a single cloud-native platform, DOI now has the tools to operate smarter, safer, and faster across the country.”

Betsey Hutton, Chief Growth Officer at Simple Technology Solutions, said: “This system gives DOI officers tools they’ve never had before—from electronic citations in the field to near real-time analytics. It’s about eliminating outdated processes and giving officers the modern, secure, and scalable technology they deserve to protect our nation’s people and resources.”

In addition to the launch of RMS and CAD, DOI has also rolled out Mark43 eCitations for the first time. Officers can now issue citations digitally in the field using mobile devices, saving time, improving accuracy, and eliminating cumbersome paper-based processes. By integrating directly with the Mark43 RMS, citation data is available in real-time across DOI law enforcement agencies, reducing administrative overhead, strengthening officer safety, and accelerating investigations.

With this deployment, DOI law enforcement gains access to capabilities never before possible:

  • Nationwide interoperability: For the first time, bureaus can identify crime patterns, track incidents across jurisdictions, and share data seamlessly.
  • Modern mobility: Officers can issue mobile citations, write reports in the field, and access mission-critical information, even in rural or remote areas.
  • Real-time operational continuity: The migration delivered zero downtime, ensuring uninterrupted public safety operations during the cutover.
  • Built-in compliance and analytics: The Mark43 RMS ensures NIBRS compliance out of the box and empowers agencies to run near real-time reports with a single click. Capabilities that previously took days of manual work and hand-written NIBRS reporting.
  • Premier security: Mark43’s FedRAMP Authorized, NIST compliant, and cloud-native resiliency ensure the highest standards of security and availability.
  • Enhanced safety and situational awareness: With Mark43’s mobile-first technology, DOI agents will have real-time data and intelligence at their fingertips, which is critical in this high-pressure environment.

This initiative also supports federal priorities to improve efficiency, strengthen public safety, and enhance the nation’s parks and public spaces. By streamlining operations and reducing reliance on paper-based processes, the deployment advances government-wide goals for efficiency (Executive Order 13781), cost savings, and the upkeep of safe, well- maintained public lands. These outcomes align with longstanding federal efforts to modernize service delivery, reduce administrative overhead, and ensure resources are used effectively.

The deployment replaces a legacy system with a modern, cloud-native solution, addressing long-standing challenges faced by DOI law enforcement. Many bureaus, including U.S. Park Police units throughout the nation, still relied heavily on paper-based processes, which created inefficiencies and slowed response times. By moving to the Mark43 RMS, DOI is modernizing its operations with a cloud-native solution that ensures long-term resilience, scalability, and innovation.

“This partnership demonstrates the power of cloud-native technology to transform public safety on a national scale. The federal government deserves modern tools, and we are honored to deliver them,” said Hughes.

About Mark43

Mark43 brings modern technology to enhance public safety, making state, local and federal agencies faster, smarter, and their communities safer. Its integrated Records Management System, Computer-Aided Dispatch, and Data Analytics form the backbone of a unified, real-time public safety operating platform to streamline workflows, improve response times, and foster collaboration. Trusted by over 300 agencies, Mark43 increases effectiveness and efficiency amid rising demands and limited resources. By supporting first responders with innovative tools, AI technology, and a strong cybersecurity foundation, Mark43 equips public safety agencies to address the challenges of today and tomorrow. For more information, visit www.mark43.com.

About Simple Technology Solutions (STS)

Simple Technology Solutions is a HUBZone small business specializing in data-centric digital solutions for federal law enforcement and public safety agencies. We integrate commercial cloud and AI/ML technologies to deliver full-stack solutions that enable efficiencies, cost optimization, operational excellence, and data-driven decision-making. Combined with our hyper-focus on business objectives and measurable outcomes, we employ technology to streamline processes and re-focus human talent on mission-critical work. Our “enterprise-first” mentality ensures deployments are scalable, interconnected, and secure.

Media Contact

Devora Kaye

press@mark43.com

Mark43 Launches eCitations, A Mobile-First Solution to Issue Faster Citations and Keep Officers Safe

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NEW YORK – October 14, 2025 – Mark43, the leading public safety operations platform, today announced the launch of Mark43 eCitations, a modern, mobile-first solution that enables law enforcement officers to issue faster and more accurate citations for enhanced efficiency and officer safety. Built on cloud-native architecture, Mark43 eCitations is secure, always available, updates seamlessly and removes the burden of maintenance or compliance from IT while helping agencies stay aligned with evolving state and regulatory requirements. 

Citations are one of the most common interactions between officers and the public, yet outdated systems and manual processes make them slow, redundant, error-prone and often unsafe. Illegible or incomplete entries waste time, increase the chance of dismissal and prolong officer exposure during roadside stops.  Mark43 eCitations addresses these challenges head-on by allowing officers to capture, print, issue and submit citations from a single application, even while offline. Whether used as a standalone solution or fully integrated with the broader Mark43 CAD and RMS, agencies gain flexibility today while ensuring adaptability as their operational needs evolve.   

“Public safety agencies need technology that saves time and keeps officers safe,” said Bob Hughes, CEO of Mark43. “Mark43 eCitations redefines the citation process by replacing outdated, manual steps with a secure, faster and mobile-first solution that evolves with agencies. With each innovation we deliver, and as even more agencies join the Mark43 family, the platform grows stronger, creating even greater efficiency for first responders.” 

Today, officers are routinely forced to rekey information that already exists elsewhere, wasting time and leading to errors. Mark43 eCitations eliminates these inefficiencies by automatically prefilling citation fields with data pulled directly from CAD, RMS, DMV and NCIC databases. It leverages features like driver’s license scanning, VIN and plate lookups and direct database queries, ensuring greater accuracy and fewer redundancies. This extends beyond the officer: citations are generated in state-compliant formats and flow seamlessly into RMS, improving court submissions and overall data integrity.  

“Mark43 eCitations was born in direct response to feedback from our customers,” said Flo Mayr, Co-Founder and Head of RMS at Mark43. “Agencies told us that issuing citations was slow and painful, with outdated systems delaying officers and creating unnecessary safety risk. We designed this cloud-native and mobile-first solution to close that gap, with a modern, secure and resilient tool that improves safety and frees officers to focus on serving their communities.”  

Key benefits of Mark43 eCitations include: 

  • Faster, more accurate citations: Officers can scan driver licenses, VINs and plates, or query DMV and NCIC databases to prefill key data, reducing errors and saving time. 
  • Modern, mobile-first usability: A consumer-grade interface ensures officers can quickly learn and easily navigate the application, improving adoption and reducing training time. 
  • Streamlined workflows: Seamless integration with Mark43’s single-platform RMS and/or CAD eliminates duplicate entry and fragmented processes. 
  • Safer stops: Officers spend less time exposed on the roadside, reducing risk and enhancing safety. 
  • Compliance and security: A cloud-native, mobile-first design ensures compliance, scalability and secure access anytime, anywhere. 

Because Mark43 eCitations integrates directly into the cloud-native Mark43 platform, agencies can manage the entire citation process with one system. Citation data synchronizes in real time across CAD and RMS, connecting seamlessly with broader agency records to enhance data integrity. Officers benefit from reduced redundancy and auto-populated report details, while administrators gain a more complete, accurate picture of agency activity without additional work or maintenance.  

Learn more about Mark43 eCitations here, and visit booth #1795 at IACP 2025 in Denver to see it in action. 

Emergency Services Times: Police are facing mounting pressures, technology can bridge the gap

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By; Matt Polega

Officer reviewing reports in vehicle. Photo credit: Mark43

Officer reviewing reports in vehicle. Photo credit: Mark43

UK police forces are facing increasing pressure to do more with less. They must now deliver an accelerating number of services including vulnerability response, community engagement and other responsibilities in addition to their traditional policing work.

They contribute to nationwide efforts such as the initiatives to decrease knife crime and stop violence against women and girls. Meanwhile, they are expected to respond faster and coordinate across forces – all while needing to demonstrate their effectiveness, efficiency and legitimacy.

This growing mountain of responsibilities may at times seem insurmountable. But with the right approaches, police forces can leverage technology as a force multiplier to help support safer communities.

1) Leverage technology to drive efficiency

Police forces are doing their best to meet growing demand, but at some point, tactics can only do so much, and policing will not take a giant leap forward with 1% and 2% improvements.

However, technology is evolving quickly. In the early 2000s, cloud changed the game. Now AI is opening the door to new possibilities, and AI technology is quickly advancing. As a new National Police Chiefs’ Council report notes: “Police reform and rapid advancements in technology offer a once-in-a-generation opportunity to deliver significant, tangible change across policing.”

Police forces such as the Cumbria Constabulary are already modernising their technology to enhance efficiency, reduce duplication, streamline workflows and allow officers to spend less time on paperwork and more time with the public. Shrewd police force DDAT leadership everywhere are well-positioned to identify new technologies and use cases.

2) Enable cross-force collaboration

In recent years, the UK government has emphasised the importance of collaboration between police forces through such initiatives as the Strategic Policing Requirement and Policing Vision 2025, which promote interoperability and joint action against cross-border threats.

But if you are not natively sharing information, you are not working together.

Employ modern, cloud-native technology to make real-time reporting and data sharing possible. Adopt open, RESTful APIs to simplify and expedite partnership and collaboration. That way, you won’t have to wait on a middleman. You can make vital integrations quickly and efficiently – enabling greater collaboration, richer insights and better public safety outcomes.

If your technology suppliers are giving you anything less, then they are not meeting the mark.

3) Gather intel to uncover better approaches

Ask yourself if there are aspects of your operation that are less than ideal. Inquire whether your counterparts at other police forces have faced similar issues and how they addressed them.

We have found that UK police forces are extremely willing to host one another for sessions to share what’s working for them, what’s not and how best to manage their suppliers.

Such communication and collaboration open the door to continuous improvement.

4) Reduce risk with redundancy

Black swan events will happen. Prepare for that day when your organisation faces the unexpected by preparing a response plan, and the people and resources to execute it.

Keep in mind that in IT, two is one and one is none. So, avoid plugging your mission-critical technology into the same outlet as your air-con units. It will make you vulnerable to outages.

Use cloud-native technology – which provides network, geographic and data redundancy – to remove infrastructure risk. Now all you need is an internet connection to remain operational.

5) Use data to build trust and engagement

Our work in the UK has also taught us that trust and legitimacy are key staples of UK policing.

Ensure you are making decisions based on reliable data sets. Leverage systems that capture accurate data and offer users pointers and nudges to help them ensure data is correct.

Employ systems that help you tell your story to the community and/or other audiences, like the Home Office. This is particularly essential when budgets are tight and you need to advocate for more resources.

The bottom line

Waiting and hoping that the top line of your budget will grow is not a winning strategy.

Leveraging technology is not only a mandate, but the only way out of what is a challenging situation for many forces.

Do police forces still need to rely on well-tested, policy, people and procedure? Of course. But technology can make those people, policies and procedures more efficient, more impactful and more meaningful to the communities that need them.

Original Story: https://emergencyservicestimes.com/2025/10/09/police-are-facing-mounting-pressures-technology-can-bridge-the-gap/

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