POLICE Magazine: Montville Police Department Deploys Mark43 to Power Safer, Smarter Policing

Montville Township Police Department has deployed the Mark43 Public Safety Platform, giving officers access to modern CAD, RMS, and mobile tools.

Photo: POLICE

The Montville Township Police Department has deployed the Mark43 Public Safety Platform, which includes Computer-Aided Dispatch (CAD), Records Management System (RMS), Analytics, and the OnScene mobile application.

The rollout replaces the department’s legacy on-premises systems with a modern cloud-based platform, giving officers and dispatchers more secure and resilient tools for daily operations. Montville PD is one of the few agencies in the region operating independently of the Morris County system.

With the adoption of Mark43, Montville will also become NIBRS compliant, enabling the department to provide standardized crime data to the FBI and improve accuracy in federal reporting.

“We needed a technology overhaul, and with Mark43 we’re already seeing the impact,” said Chief Andrew Caggiano, Montville Township Police Department. “From faster access to critical information to streamlined report writing, our officers are better equipped to serve the community.”

Mark43 officials said the deployment is part of a broader modernization effort in New Jersey.

“Agencies across the region are adopting cloud-native solutions to strengthen security and improve efficiency,” said Bob Hughes, CEO of Mark43. “We’re proud to support Chief Caggiano and his team.”

The Mark43 CAD is designed to give dispatchers faster, data-driven response tools. The RMS helps streamline report writing and data management, while the OnScene mobile app provides officers with GPS tracking, real-time situational awareness, and field access to critical information.

“This deployment was about investing in our people,” Chief Caggiano added. “The system is intuitive and allows officers to spend more time in the community instead of tied up with paperwork.”

The Mark43 platform is hosted on AWS GovCloud and authorized at the FedRAMP and StateRAMP High levels, which ensures cybersecurity protections against ransomware and other threats.

Original Story: https://www.policemag.com/home/news/15754820/montville-police-department-deploys-mark43-to-power-safer-smarter-policing

Montville Township Police Department Deploys Mark43 to Power Safer and Smarter Policing

NEW YORK – September 3, 2025 – Mark43, the leading cloud-native public safety software provider, today announced the successful deployment of the Mark43 Public Safety Platform at the Montville Township Police Department. The department is now using with the Mark43 Computer-Aided Dispatch (CAD), Records Management System (RMS), Analytics, and OnScene mobile application—bringing increased operational efficiency, real-time collaboration, and industry-leading security to the township of Montville, New Jersey.

Following the retirement of its outdated, on-premises systems, Montville Township PD now operates with modern, secure, and resilient technology that empowers officers and dispatchers to serve their community more effectively. As one of the few agencies operating independently of the Morris County system, this deployment underscores Montville’s commitment to leading the way in modern, cloud-native public safety operations.

In addition, now, with Mark43, Montville Township PD will become NIBRS compliant—an essential step in strengthening data accuracy and transparency for federal crime reporting. This ensures the department can deliver detailed, standardized crime data to the FBI, supporting more informed decisions at the local, state, and national levels. It’s a major milestone that reflects Montville’s forward-thinking approach to policing and public accountability.

“We knew we needed a technology overhaul—and now, with Mark43, we’re seeing the impact,” said Andrew Caggiano, Chief of Police, Montville Township Police Department. “From faster access to critical information to streamlined report writing and improved situational awareness, our officers are better equipped to serve the community. This is about keeping Montville safe and ensuring our department is resilient and future-ready.”

“Montville Township Police Department is part of a growing movement across New Jersey to modernize public safety operations with cloud-native technology,” said Bob Hughes, CEO of Mark43. “From the Port Authority of New York and New Jersey to Camden County, agencies across the region are embracing resilient, secure, and efficient solutions. We’re proud to support Chief Caggiano and his team as they deliver smarter, faster service to the Montville community.”

The Mark43 Public Safety Platform unites critical tools into one real-time operating system. The cloud-native CAD solution is designed with dispatchers in mind, enabling faster, smarter responses. Mark43 RMS improves report-writing workflows and enables data-driven policing. With OnScene, officers gain real-time GPS tracking, situational awareness, and seamless field access to critical information—whether in a patrol car or on foot.

“This deployment wasn’t just about updating software—it was about investing in our people,” Chief Caggiano added. “The Mark43 system is intuitive, field-ready, and helps our officers spend more time in the community instead of being tied up with paperwork. It’s a major step forward in how we operate day to day.”

Powered by AWS GovCloud, Mark43 is both FedRAMP and GovRAMP High Authorized, ensuring the highest levels of cybersecurity and compliance. This gives departments like Montville robust protection against cyber threats and evolving risks—from ransomware to natural disasters.

“We’re not just meeting the moment—we’re preparing for the future,” said Chief Caggiano. “Mark43 brings us the level of flexibility and cybersecurity that’s essential in today’s environment. It’s the right platform to support our mission now and for years to come.”

This announcement reinforces Mark43’s continued commitment to advancing public safety across New Jersey. To learn more about Mark43, visit www.mark43.com. 

Disaster Recovery Journal: Is Your Public Safety Software Ready for the Next Disaster?

By: Namit Dua and Adrian Harrington

Many public safety agencies today rely on outdated, on-premises legacy software patched together over decades. In a major emergency, whether a devastating flood or infrastructure- destroying power outage, these legacy systems can fail, cutting first responders off from the communities they serve. Data centers can be damaged. Recovery is often slow and manual. Every second counts in an emergency, and agencies need technology they can rely on to when they need it most.

Cloud Resilience: Staying Online When Disaster Strikes

When disaster strikes, agencies need systems that keep running no matter what. If a flood or fire damages a police department headquarters or data centers, officers and community members need a computer-aided dispatch (CAD) and records management system (RMS) for effective disaster response. Cloud providers build resilience through multi-region availability, with data centers placed across the nation and application traffic rerouted automatically. Providers are specifically designed to withstand disasters, with infrastructure that ensures protected facilities outside of high-risk zones and redundancy. Relying on the cloud means agencies can stay connected and operational when it matters most. In moments of crises, this resiliency is not just a tech benefit, it can make all the difference. During a recent hurricane in Fort Myers, Fla., their police department maintained uninterrupted service thanks to its cloud-native system. With just an internet connection, they continued dispatching for their own agency as well as surrounding agencies who’s on-premises systems went down.

Speed is essential. During a recent California wildfire, one public safety agency experienced heavy strain on its systems. Its cloud provider was able to respond, diagnose the issue remotely and scale the system to handle surge of load without causing disruption. In traditional on- premises systems, an agency is bound by the physical limits of its data centers and often requires reboots to scale effectively. This wasn’t simply a patch; it was an enhancement for the system, which means every agency on that platform benefitted from this improvement. Unlike on-premises systems, which are often siloed and inaccessible remotely, cloud systems enable engineers to see issues in real time and respond immediately.

Protecting Mission-Critical Data with Built-In Security and Compliance

Public safety data is among the most sensitive information any organization can hold, and cloud-native platforms are built with the highest levels of security. While on-premises systems may feel safer simply because the agency feels it has full control, modern cloud platforms often surpass them in security capabilities. Cloud systems enforce rigorous security standards like FedRAMP and GovRAMP certifications and automatically deliver patches without delay. By contrast, on-premises systems can remain unpatched and vulnerable for weeks or even months, leading to potentially devastating outcomes and exposure for not only agencies, but the communities they serve.

Proactive Monitoring: Seeing Issues Before They Start

Cloud-native platforms have real-time monitoring as central parts of their core service, allowing software providers to detect and resolve issues before their customers do. This proactive approach helps ensure high uptime and reliable performance during disasters.

It’s important to note not all cloud technology is on the same playing field. Public safety software providers must go beyond typical software standards with multiple backup layers, multi-region redundancy and service level agreements with 99.99% uptime. Communities expect their first responders to be always available, and cloud providers must be proactive in monitoring and risk assessment to ensure this is achievable.

Making the Move, Without Disruption

We commonly hear from customers the only thing they hate more than change is the status quo. It’s no surprise transitioning to the cloud can seem daunting for some public safety agencies that have used the same systems for many years. Frontline staff know the quirks of their legacy tech, but the benefits of the cloud, like lower costs, less maintenance and faster updates, are often more visible to IT and back-office teams than to the people purchasing or using the system day-to-day.

The best cloud providers make onboarding a seamless experience through intuitive user interfaces, comprehensive training and carefully phased rollouts. Public safety agencies should expect the same from their cloud-based software partners: a clear, user-friendly onboarding process backed by strong support and structured implementation. Just as importantly, agencies must ensure data is protected to a standard equal to, or higher than, traditional on- premises systems. They should also understand how cloud-based platforms deliver resilience and automatically scale in the face of emergencies or disasters. By asking these questions up front, agencies not only gain a deeper appreciation of the advantages of the cloud but also address the most common concerns around adoption such a significant technical change.

For officers, the bottom line is simple: they need a system that performs exactly as expected, providing unwavering reliability not just in moments of crisis, but every day they wear the badge.

Future-Proofing Public Safety with Cloud Technology

The pressures on public safety agencies from natural disasters and cyberthreats to growing digital demands are only increasing. Cloud-native platforms deliver the uptime, security and agility agencies need during emergencies and daily operations. With technology built to be reliable in the toughest conditions, public safety agencies can respond faster, recover quicker and protect their communities.

Original Story: https://drj.com/journal_main/public-safety-cloud-software/

TechUK: The Cloud Imperative: Why the Next Generation of UK Policing Starts with Cloud-Native Technology

By: Mark McCluskie

Mark McCluskie.png

This blog was written by Mark McCluskie, Director of Business Development – UK, Mark43

UK police forces are rethinking operations—from reporting to resource deployment—driven by a simple truth: public safety requires modern systems

Legacy platforms are outdated, costly, and hard to integrate. To make lasting progress, many forces are turning to cloud-native technology—not just cloud-hosted systems—as the foundation for sustainable transformation.

Reimagining Infrastructure for Frontline Impact

Transitioning to cloud-native platforms isn’t only about where systems are hosted—it’s about how they function, who they serve, and how easily they evolve. This shift enables smarter decisions and better results, both operationally and strategically.

Forces that simply “lift and shift” legacy systems into hosted environments often retain the same limitations: inflexible data structures, slow updates, and poor scalability. In contrast, cloud-native systems deliver seamless innovation, real-time data access, and interoperability—while maintaining high levels of security and resilience.

This shift to cloud-native systems enables:

  • Continuous enhancements and real-time data sharing
  • Reduced IT overheard with built-in resilience
  • Transparent, efficient workflows across teams

Early adopters in the UK are already seeing results. By moving to cloud-native systems, they’re streamlining workflows, improving officer efficiency, and building greater trust with the communities they serve.

Some key lessons from these technology transitions include:

  • Design around the frontline, not the back office: Tools must fit operational realities, not just tick enterprise boxes.
  • Procurement needs to support innovation: Forces are revisiting traditional models to support platform-based, agile delivery.
  • Change management is crucial: Long-term success and adoption depends on leadership, training, and a strong support structure.
  • Security and sovereignty are non-negotiable: Hosting and architecture must align with UK data standards from the outset.

“Policing is evolving rapidly, and our systems must keep pace,” said Sir George Hamilton, former Chief Constable of PSNI and strategic advisor to Mark43. “Cloud-native platforms aren’t just an IT upgrade—they’re the foundation for more agile, data-driven public safety. Forces that embrace this shift will be better positioned to meet rising policing demands and build deeper community trust.”

Cloud-Native vs. Cloud-Hosted: Why It Matters

While often used interchangeably, “cloud-native” and “cloud-hosted” are not the same—and the difference is mission-critical.

Cloud-native systems are purpose-built for the cloud. They offer elastic scalability, seamless updates, and real-time interoperability from day one. Just as public safety needs evolve, these systems evolve too —whether that’s scaling rapidly, integrating new capabilities, or enabling immediate access to critical data during an incident. In addition, cloud-native platforms:

  • Power life-saving response when every second counts
  • Support continuous operational improvement
  • And reduce reliance on costly, one-size-fits-all solutions

Cloud-native isn’t just a technical distinction—it’s a strategic advantage. It enables faster time to value, continuous upgrades, and infrastructure built for both resilience and rapid innovation. For UK forces, that’s often the difference between reactive and proactive policing. – Matt Polega, Mark43 Co-founder, President, and Managing Director, UK.

Looking Ahead: A Strategic Shift in UK Policing

This is more than a tech refresh—it’s reimagining what public safety infrastructure must be. As UK police forces confront rising demands and limited resources, investing in adaptive, resilient, and secure cloud-native platforms is the path to sustainable progress.

The debate is no longer whether cloud-native technology has a role in policing, it’s how we procure it and implement it. Cloud-native solutions deliver speed, resilience, and  continuous improvement without disrupting frontline operations. This is progress UK policing needs today. – Sir George Hamilton.

Whether you’re a CIO re-evaluating IT architecture, a procurement lead navigating new frameworks, or a frontline officer advocating for better tools—this shift is already in motion. The question is how quickly and confidently we embrace it.

Original Story: https://www.techuk.org/resource/the-cloud-imperative-why-the-next-generation-of-uk-policing-starts-with-cloud-native-technology-guest-blog-from-mark43.html

Mark43 Expands to Colorado with Jefferson County Sheriff’s Office

NEW YORK – August 19, 2025 – Today, Mark43, the leading public safety operations platform, announced its partnership with Jefferson County Sheriff’s Office (JCSO) to enhance officer efficiency, compliance, streamline report writing and promote more data-informed policing. To replace its two decades old on-premises legacy system, JCSO is set to deploy Mark43’s industry-leading Records Management System (RMS), OnScene (mobile application) and Analytics. This marks Mark43’s entry into Colorado and a new era of modern public safety technology. 

Nestled along the Front Range of the Rocky Mountains, just west of Denver, Jefferson County features a diverse landscape covering both plains and foothills. With over 800 employees, including 535 state-certified deputies, the JCSO patrols and protects a community of more than 550,000 residents. They operate the county jail that houses an average of 800 inmates daily and manages a fleet of more than 100 patrol vehicles, serving as a hub for coordination across neighboring municipalities. 

“Upgrading our current system is essential,” shared Sheriff Reggie Marinelli at the Jefferson County Sheriff’s Office. “Our deputies need reliable and easy-to-use tools that support the demands of modern public safety. Mark43 will help us work more efficiently, improve coordination with regional partners, and give us more time to focus on serving our community.”  

“We want our technology to be like oxygen for our deputies, you don’t notice it’s there, it just works,” shared Ely S. Garza, IT Director at the Jefferson County Sheriff’s Office. “Managing the county jail adds complexity to our operations, so we need systems that integrate seamlessly internally and with our regional partners. Mark43’s cloud-native platform will serve as a force multiplier that lets us focus on what matters most, keeping our community safe and being ready for whatever challenge comes our way.”  

“We’re proud to partner with the Jefferson County Sheriff’s Office as our first customer in Colorado,” said Bob Hughes, CEO of Mark43. “This marks the beginning of a new era of smarter, more resilient public safety technology across the state. With our cloud-native and AI powered RMS, JCSO is well positioned to improve efficiency, support data-driven decisions and enhance community outcomes. We’re honored to support Sheriff Marinelli and her team in their mission to serve and protect.”  

Mark43 RMS, built on AWS GovCloud, will provide JCSO with a secure, intuitive system to reduce report-writing time, improve data accuracy, and ensure compliance with the National Incident-Based Reporting System (NIBRS). “Today, our records unit has a one-to-one relationship with every report. The time-consuming process includes manually reading, keying, and correcting each report individually. With Mark43, the move from fixing errors to simply monitoring them will free up time and allow our team to focus on our mission-critical work,” shared Garza. He added, “Right now, NIBRS compliance is an arduous process. This is where Mark43 truly stands out…it’s going to be a game changer for us.”  

Security and CJIS compliance were also central to JCSO’s decision to partner with Mark43. “From a technology standpoint, CJIS is our North Star,” said Garza. “We measure every decision against it, and Mark43 shares that same commitment to protecting sensitive data. Security isn’t just a checkbox; it is a core reason why we chose Mark43.” 

Mark43 OnScene will empower deputies to begin writing, reviewing and submitting reports directly from their mobile devices, allowing for faster, more accurate reporting. With the ability to quickly attach evidence and multimedia, report writing and case management becomes more comprehensive and efficient. “Our current mobile capabilities are virtually nonexistent,” said Garza. “With Mark43, we expect to unlock entirely new opportunities for mobile process improvement starting with patrol and eventually expanding across all our units.”  

Mark43 Analytics will power data-driven policing and reporting across the JCSO and community. “We aspire to be a data-driven agency, but one of our biggest challenges has been the amount of duplicative data entry, simply because our current systems don’t communicate with each other,” shared Garza. “Mark43 Analytics will serve as a single pane of glass. We see a real opportunity to break down barriers, reduce inefficiencies, and unlock what’s truly possible for our officers.” 

JCSO is stepping forward as a regional technology innovator, driving smarter, faster community safety. “Officers shouldn’t have to be tech experts… they need tools that support their work, not complicate it. Mark43’s focus on delivering a streamlined, stable, and future-ready system gives us confidence that we’re investing in something that will grow with us,” said Garza.  

To learn more about Mark43, visit www.mark43.com. 

Forbes: How To Combine Internal And Public Data For Smarter Decisions

By: Expert Panel, Forbes Council Members

Digital illustration of green fibers coming from the left, converging with blue fibers coming from the right. Combining internal and external data concept

To compete in a fast-moving, global marketplace, businesses must be able to make quick, informed decisions—and that requires robust, accurate data. Internal data offers critical insights into an organization’s operations and customer behavior. Combining it with public data can reveal broader market context, helping leaders identify consumer trends, demographic shifts and other emerging patterns.

But realizing the value of public data takes more than simply adding it to an existing dataset. Below, members of Forbes Technology Council share best practices—and cautionary advice—for organizations looking to strengthen decision-making through the strategic use of internal and public data.

1. Ensure Insights Are Actionable

Don’t dump combined datasets on every desk. Transform public-internal data fusion into simple, actionable insights anyone can use. Your store manager doesn’t need raw demographic data—they need “foot traffic will spike 40% this weekend due to local events.” Your product team doesn’t need social media firehoses—they need “X is causing frustration.” Make insights self-serve and decision-ready for everyone. – Marc Fischer, Dogtown Media LLC

2. Shift From Reactive To Proactive

When you combine internal data with trusted live public data, you must shift from being reactive to proactive. To navigate emerging risks, it’s critical to have a complete, real-time view of what’s happening inside your business and what’s unfolding externally in the world around you. You can then turn insight into action by operationalizing the data and building the appropriate workflows. – Brian Gumbel, Dataminr

3. Integrate Population Averages With Individual Data

Learn how to integrate data from population averages that you see on the internet or in industry publications with individual-level data that you observe in your company. For example, a healthcare company may have information on drug effectiveness from a clinical publication, but for its trial, it’s observing patient-level outcomes. If you learn how to do that well, you may be able to enroll fewer patients! – Eric Novik, Generable Inc.

4. Enhance Decisions Through Cross-Validation

Both data types are important in their own right but are made stronger with validation from the other. Public data enhances decision-making by showcasing both similarities and differences between your operation and the outside world. It enables both the acceptance and mitigation of things coming down the line. – Georgia Leybourne, Linnworks

5. Start With The Decision

Start with the decision, not the data. If you view the process through that lens, the data will likely be more relevant and of higher quality, as you’re using public data sources based on impact, not just availability. This strategy is also likely to lead to faster adoption as stakeholders see the value of leveraging public and private data to drive the decision outcomes they care about. – Igor Rikalo, o9 Solutions

6. Anchor Integration In Business Objectives

Always anchor the integration of public data in clear business objectives. Ensure the external datasets directly complement or challenge your internal information. Focus on robust data mapping and validation—this prevents misleading correlations and ensures actionable insights, ultimately transforming combined data into strategic clarity and stronger, data-driven decisions. – Aravind Nuthalapati, Microsoft

7. Prioritize Internal Data Preparation

Public data may seem easier to use in the short term because of its accessibility. It takes time to sort, cleanse and properly categorize internal data. However, when the proper care is taken to prepare the internal data, it will typically produce more reliable and helpful results. Advice: Don’t take shortcuts—do the hard work to incorporate your internal data, as it will pay off in the end. – Amy Brown, Authenticx

8. Establish A Clear Goal And Seamless Data-Sharing Systems

Start with a clear goal and modern, cloud-native systems that enable seamless data sharing. When agencies combine internal data—like dispatch and records—with public sources such as demographics and traffic data, the real value comes from context: understanding what the data says and what it means. Through intelligent data insights come enhanced operations, transparency and community safety. – Matthew Polega, Mark43

9. Surface Internal Bias

Internal data often hides bias from historical decisions. Use public datasets not just for validation, but also to teach your systems and teams where internal blind spots lie. For example, if your sales projections ignore demographic shifts seen in census data, you’re forecasting in a vacuum. Making public data a dissenting voice sharpens objectivity in high-stakes decisions. – Jagadish Gokavarapu, Wissen Infotech

10. Implement A Data Governance Plan

Setting up a data governance plan is imperative. A data governance plan ensures that the right data is being mixed in at the right time. While businesses may gain greater insight from public agency data by combining it with their internal data, they must ensure both data sources have been properly cleansed, standardized and aligned for proper assessment. – Asad Khan, LambdaTest Inc.

11. Work Toward Higher-Quality Knowledge

Recognize that increasingly higher-quality knowledge—not just data—is essential for achieving quality decision support, especially as you start to leverage generative AI. Knowledge is a different game altogether and has its own practices and challenges. – Leonard Lee, neXt Curve

12. Connect Disparate Data To Scale AI

Building a connected data foundation is essential for scaling artificial intelligence capabilities in any organization. In the consumer packaged goods industry, for instance, this means integrating zero-party, first-party, second-party and third-party data with internal data sources. – Deepak Jose, Niagara Bottling

13. Compare Before You Combine

Don’t combine external data with internal data for metrics. Start by comparing the two to identify any variances in baseline values. And always take outside data with a grain of salt. – Jeff Bruce, Quality Claims Solutions

14. Use External Benchmarks To Add Context To Internal Performance

Public data provides a broader view, while internal data delivers detailed insights. The real value emerges when you use external benchmarks to give context to your internal performance. For instance, analyzing how your customer retention compares to industry churn trends can reveal whether a dip is unique to your business or reflective of a larger market movement. – Pratik Badri, JPMorgan Chase & Co.

15. Mitigate Privacy And Security Risks

When you combine public and internal data, you amplify privacy and security risks. More data points mean more vulnerability to breaches and the risk of noncompliance with regulations like the GDPR. The solution lies in a multifaceted approach: Classify your data, use role-based access controls, and anonymize or pseudonymize data (that is, strip away or mask personal identifiers where possible). – Konstantin Klyagin, Redwerk

16. Normalize And Align Data

Prior to analysis, make sure that your internal data and public data are normalized and contextually aligned. This improves the relevance of insights for strategic decision-making, permits accurate comparisons and lessens bias. – Jyoti Shah, ADP

17. Use Context-Aware AI

Use context-aware AI to fuse public and internal data and significantly boost decision accuracy. For example, Google’s AI fuses market signals with sales data, dynamically prioritizing relevance. Align KPIs and validate sources to drive predictive strategies and achieve big savings in a high-stakes analytics market. – Durga Krishnamoorthy, Cognizant Technology Solutions

18. Define Clear Objectives And Use Cases

To effectively combine public and internal data, begin by defining clear business goals and use cases. Know the questions you aim to answer and the insights you seek. This focus ensures relevant integration. Maintain strong data quality and governance to handle complexity, mitigate risks and support informed, evidence-based decision-making throughout the organization. – Dileep Rai, Hachette Book Group

19. Build A Dynamic Knowledge Engine

Treat public data as fresh, real-time signals and internal data as structured knowledge (think decision logic, tribal workflows and proprietary context). Build a composite knowledge engine that indexes, vectorizes and fuses both dynamically based on use cases. This enables context-rich, time-sensitive decisions powered by both domain-specific and adaptive intelligence. – Karen Kim, Human Managed

20. Focus On Context Engineering

The key is context engineering: Thoughtfully link public data points to your internal metrics. Don’t just merge; understand why a public trend matters to your specific internal operations. This deeper connection reveals hidden insights, strengthens predictions and empowers smarter, data-driven decisions. Establish clear data lineage for all integrated sources. – Anil Pantangi, Capgemini America Inc.

Original story: https://www.forbes.com/councils/forbestechcouncil/2025/08/04/how-to-combine-internal-and-public-data-for-smarter-decisions/

InsiderMedia: Intelligent policing company launches Manchester site as UK HQ

By: Alice Bird

Intelligent policing company launches Manchester site as UK HQ

A platform for intelligent policing operations has launched a new office in Manchester as part of its UK investment. 

Mark43 will open the office at 24 Mount Street, which will serve as a regional hub for its UK operations. 

The site will bring the company closer to the frontline police forces it serves and enables deeper collaboration with its UK partners. 

Chief executive Bob Hughes said: “We’re proud to be firmly rooted in the UK, and our growing presence reflects our long-term commitment to supporting police forces nationwide.

“Manchester gives our UK team and expanding partner ecosystem a hub to drive innovation and delivery. From faster, more accurate report writing to smarter, real-time operational tools, we’re committed to helping forces serve their communities with greater efficiency and impact.”

Matt Polega, Mark43 co-founder, president and managing director UK, said: “We’re incredibly excited to build on this momentum and chart the path forward together in the digital transformation of UK public safety, and we’re committed to being a trusted partner every step of the way.”

Original story: https://www.insidermedia.com/news/north-west/intelligent-policing-company-launches-manchester-site-as-uk-hq

Emergency Services Times: UK policing transformation accelerates with tech firm’s new expansion

By: Lanna Deamer

UK police. Photo credit: Getty Images Signature

UK police. Photo credit: Getty Images Signature

Cloud-based public safety platform provider, Mark43 has opened a new regional office in Manchester, strengthening its presence in the UK and deepening its work with police forces across the country.

The new base will act as a hub for Mark43’s growing UK team and its network of partners, offering a closer point of contact for frontline policing operations and enabling more collaboration on digital transformation projects.

The move follows the company’s partnership with Cumbria Constabulary and reflects its broader ambitions in the UK market. Mark43 says it is continuing to engage with other forces around modernising command and control, improving real-time situational awareness and reducing administrative burden.


“We’re proud to be firmly rooted in the UK, and our growing presence reflects our long-term commitment to supporting police forces nationwide. Manchester gives our UK team and expanding partner ecosystem a hub to drive innovation and delivery. From faster, more accurate report writing to smarter, real-time operational tools, we’re committed to helping forces serve their communities with greater efficiency and impact.” – Bob Hughes, CEO of Mark43.

The announcement comes shortly after the company hosted a DDaT Forum in London, which brought together policing leaders, government agencies and tech partners to discuss digital opportunities in public safety. It also follows the appointment of Mark43 Co-Founder Matt Polega as Managing Director UK, and a wave of recruitment to build local capacity.

“I’m thrilled to be leading our efforts on the ground as we continue to grow our UK-based team and a rapidly expanding partner ecosystem. We’re incredibly excited to build on this momentum and chart the path forward together in the digital transformation of UK public safety, and we’re committed to being a trusted partner every step of the way.” – Matt Polega, Co-Founder, President and Managing Director UK, Mark43.

Mark43’s platform includes records management, command and control, and analytics tools, underpinned by open APIs and built on a true-cloud foundation. The company says its approach supports faster reporting, improved decision-making and more effective resource management, while also easing administrative pressures on officers.

Original story: https://emergencyservicestimes.com/2025/07/25/uk-policing-transformation-accelerates-with-tech-firms-new-expansion/