Larry Zorio, Mark43’s Chief Information Security Officer, sits down with KNWN-FM (ABC Radio Seattle) to discuss a new report about cyber crimes within public safety.
Matt Polega, Mark43’s Co-Founder and President, sits down with KNWN-FM (ABC Radio Seattle) to discuss a new report that found public safety agencies are concerned about the threat of cybercrimes.
NEW YORK — December 15, 2023 – Mark43, the leading cloud-native public safety company, today announced the official deployment of its records management system (RMS), case management module and analytics application within Ohio’s Warren Police Department. This deployment demonstrates the Warren Police Department’s commitment to streamlining and upgrading its reporting technology to deliver improved service to its community.
The Warren Police Department is the first agency in Ohio to go live with this platform, joining more than 200 agencies across the country and United Kingdom using Mark43 technology to improve public safety. Customers using the Mark43 platform have seen a 50% reduction in arrest reporting time and an 80% reduction in incident/offense reporting time. Now, the Warren Police Department will be able to save thousands of administrative hours, which will help officers to spend more time in the field helping people.
Eric J. Merkel, Chief of the Warren Police Department, said, “We are thrilled to put the best technology available into our officers’ hands. This partnership provides our officers with an intuitive RMS they need to do their jobs more efficiently. By equipping them with tools that are easy to use, our officers will spend less time on report writing and spend more time out in the field, fighting crime and engaging with the community.”
“We heard loud and clear that the Warren Police Department wanted to make sure their officers were spending more time in the field and less time on paperwork, and with Mark43, they’ll be able to do just that,” said Mark43 Co-founder and President Matt Polega. “We are proud to partner with such a committed police department and support their mission of keeping the residents of Warren safe. By deploying our cloud-native platform, the City of Warren is a clear leader in public safety for Ohio.”
The Mark43 RMS provides the Warren Police Department with a modern, secure and comprehensive platform for report-writing, investigations, and data sharing which will be used by officers and staff in everyday policing, including on the front line, as officers aim to solve and deter crime and keep the people of Warren safe. Additionally, Warren now has an RMS platform that enables easy compliance with the Ohio Incident Based Reporting (OIBRS). Participation in this system allows for a unified language in tackling crime, enhanced transparency and streamlined planning and resource allocation across state and local agencies.
The technology that powers the Mark43 RMS will assist officers and staff by enabling faster report-writing, better case management, and enhancing work performance and job satisfaction and will act as a force multiplier by taking time back from administrative tasks and letting officers spend more time out in the field, with the community. The cloud-native technology provides best-in-class security and reliability, meaning that users can now access vital data quicker than ever, significantly improving officer safety, situational awareness, and their ability to serve.
Warren PD is now also deploying the Mark43 Case Management module and Analytics application. With Mark43 Analytics, the Warren PD is now able to leverage their data to identify patterns and evaluate their day-to-today operations. In addition, users can create customized dashboards and data visualizations to help draw actionable insights. Warren PD is also now able to distill information to inform mission development, operational changes and determine performance metrics.
Through Mark43’s premier case management capabilities, Warren PD investigators now have seamless access to up-to-date report information and resources for a more streamlined workflow. They can also monitor live updates to related information collected in Mark43 RMS. In addition, investigators can track all tasks related to a case to stay organized, ensure timely completion of responsibilities, and collaborate with their department members. This improved workflow saves time and can also help them solve crimes and keep their community safe.
About Mark43
Mark43 is the leading cloud-native public safety technology company. By delivering a modern, intuitive and mobile-first Records Management System, Computer-Aided Dispatch and Analytics platform, Mark43 empowers governments and their communities to improve the safety and quality of life for all. Working with more than 200 local, state and federal public safety agencies, Mark43 is transforming how first responders use technology to respond, engage and serve the community. Mark43 provides the tools, resources, expertise, and security foundation that public safety needs today, tomorrow, and beyond. For more information or to request a demo, visit www.mark43.com.
By: Matt Polega
Matt Polega is a cofounder and head of external affairs at Mark43, a leading cloud-based public safety software company.
You’ve probably watched news segments, documentaries, TV shows and films about the police. Some of them probably included dramatic and dangerous car chases, arrests and gunfire. Although dealing with violent crime is part of a police officer’s day, it typically is not how they spend most of their time.
For instance, according to this New York Times article, police officers spend about 4% of their time handling violent crime. Based on the focus on violent crime in news and entertainment media, that 4% may be lower than you guessed. Many people outside the profession don’t know how police officers spend their days.
Recent national surveys of American consumers revealed that Americans have misperceptions about law enforcement, including the daily activities of law enforcement professionals and the tools they use.
For example, about 39% of respondents to a survey we conducted believe that police officers are texting friends, reading personal emails and scrolling through social media when using their mobile phones. This is simply not true. Police officers use their phones for mission-critical communications, including receiving alerts and assignments from headquarters, communicating with supervisors and other officers and staff, and collecting information to support an investigation. Having technology accessible through their devices helps law enforcement professionals streamline reporting, spend more time in the field and not have to return to the station to do paperwork.
You probably also watch TV shows depicting police with every technology at their fingertips to handle every imaginable situation. But in reality, police departments are not prepared to remain functional with extreme weather and other disruptive events, including hurricanes, floods, wildfires and power grid failures. These disasters are happening more frequently and are leading to system failures that stop police from delivering lifesaving help to their communities.
While 29% of Americans believe their local public safety agency is adequately prepared to handle the uptick in natural disasters, the vast majority of agencies are not.
However, leading public safety agencies that have cloud-native computer-aided dispatch and other essential cloud-native systems can continue to run lifesaving technology on mobile devices that can be accessed anywhere. For power outages, they have universal power supplies and other fixed and mobile battery backup systems. If office Wi-Fi is inaccessible, mobile hot spots can substitute, and public Wi-Fi networks may be available nearby through virtual private networks to protect information. Police need tools that can use the bounty of connectivity available to us every day.
With cloud-native dispatch systems and in extreme conditions, dispatchers could even work from home to diversify the locations supporting emergency dispatch operations and remove the single-point-of-failure risk of a sole dispatch facility failing.
Most cloud hosting service providers, such as Amazon Web Services (AWS) GovGloud, automatically failover to another location if one location is compromised and automatically create data, application and system backups. Such widely available, cost-effective and easily maintainable modern innovations can reduce the risk of complete equipment and communication failures.
When you see Hollywood portrayals of public safety, it may be easy to think that police have optimal cybersecurity.
However, the majority of first responders (82%) fear their organization’s data could fall victim to cybercrime. With cyberattacks on the rise and public safety agencies too often primary targets, the big-screen depiction of protective technology is not what it seems—and first responders think they are at risk. It’s more critical than ever that all agencies have the best available cybersecurity.
If correctly prioritized, it’s not difficult for any agency to have a sophisticated cybersecurity protocol, which can be developed with vendors if in-house experts are unavailable. However, it is difficult to implement the protocol if an agency is running on antiquated on-premises systems, which are more challenging and expensive to maintain and present a greater cybersecurity risk than cloud-native systems.
The cybersecurity advantages of cloud-native systems include automated updates, regulatory compliance and being hosted on security-focused behemoths such as AWS GovCloud that command vast cybersecurity resources. Implementing a cybersecurity protocol is best done with cloud-native systems and hosting providers that can easily map their services to agency security needs.
A survey conducted by Mark43 also revealed Americans think that policing is a centrally regulated, homogeneous entity. Seventy-three percent of Americans believe most public safety agencies are required to follow an overarching set of federal security standards, but in reality, it’s a patchwork quilt of thousands of law enforcement agencies operating independently.
State and local American law enforcement is practiced in various ways across the country. However, there are national and statewide cybersecurity and IT standards that agencies are adopting to protect their integrity and that of the community. These standards help agencies promote and share best practices with their peers.
The standout state and local agencies engage with technology partners that achieve certification for high security, availability, confidentiality, privacy and processing integrity standards, including StateRAMP (State Risk and Authorization Management Program) and SOC 2 (System and Organization Controls 2).
While state and local agencies will continue to operate and implement security independently from each other and federal agencies, federal agencies can engage only with technology vendors that have received FedRAMP (Federal Risk and Authorization Management Program) certification.
With more than 2,000 cyber breach incidents affecting the public sector every year since 2021, the stakes have never been higher. As more states decide to put security first and mandate that vendors have the premier security and IT protocols in place, Americans can be reassured that their local law enforcement agencies have the necessary tools to protect against these threats and crimes.
Policing isn’t what you see in the movies. Instead, it’s rife with invisible threats like cybercriminals and the weather. The industry is adopting mobile tools, cloud-native software and shared standards for security and best practices, but every agency operates independently.
Within a few years, I believe police will have technologies similar to those portrayed by Hollywood, and Americans may have a better understanding of how complicated a police officer’s day can be.
Original Story: https://www.forbes.com/councils/forbestechcouncil/2023/12/13/dispelling-misconceptions-about-law-enforcement-and-the-tools-they-use/
NEW YORK — Dec. 13, 2023 — Mark43, the leading cloud-native public safety software provider, today announced that the Cerritos College Police Department (CCPD) has deployed the Mark43 Public Safety Platform, including its records management system (RMS), computer-aided dispatch (CAD) and analytics.
This significant upgrade provides CCPD’s 38 personnel, including 19 sworn officers, with a premier technology platform that will help in their mission of keeping the Cerritos College community safe. Prior to deploying Mark43 technology, Cerritos College used pen and paper for dispatch and report writing. Now, they have a premier computerized system that has transformed how they are able to support their campus community.
Don Mueller, Chief at the Cerritos College Police Department said, “We are excited to be using this modern technology so we can spend less time on report writing and spend more time engaging with the campus community. I am beyond impressed with the professionalism and involvement of the Mark43 team during the entire process leading up to the deployment. I have dealt with many a vendor during my time in law enforcement, and I have never seen a company like Mark43 be so involved in meeting the end goal of getting us to the finish line.”
Matt Polega, Mark43 Co-Founder and President said, “Chief Mueller and the Cerritos College Police Department have been fantastic partners, and we are thrilled that they are using the Mark43 Public Safety Platform to help keep students, faculty and staff safe across the Cerritos College campus. Our proven technology will provide CCPD personnel with the tools they need to ensure faster emergency response and to collect and analyze information so they can seamlessly put it into action. We are proud to be a trusted partner for campus safety and to have delivered the technology solution CCPD was looking for.”
School campuses face heightened expectations of safety and require modern technology that local law enforcement counterparts use on a daily basis and which students, staff, and faculty expect. CCPD was seeking a technology system that was easy to use, had intuitive workflows, and had the capabilities to support higher education-specific compliance requirements. By providing users with the Mark43 Records Management System – a comprehensive platform for report-writing, investigations, and data sharing – the administrative burden on staff will now be reduced, freeing the agency to pursue proactive policing, engage with the campus community, and address public safety challenges.
CCPD is also now equipped with Mark43 Analytics, a platform that will enable them to better focus on prevention and response. The new tool will also help maintain compliance with mandates like the Clery Act, which requires colleges and universities to disclose campus security information, like crime statistics, for the campus and surrounding areas.
CCPD has also deployed Mark43 CAD, which provides emergency dispatch software that pinpoints exact caller and responder locations and shares critical, life-saving data with all nearby responding units to enhance safety for emergency responders and ensures the right units are deployed to the right location. The cloud-native technology provides best-in-class security and reliability, meaning that CCPD users can now access vital data quicker than ever, significantly improving officer safety, situational awareness, and their ability to serve the Cerritos College community.
About Mark43
Mark43 is the leading cloud-native public safety technology company. By delivering a modern, intuitive and mobile-first Records Management System, Computer-Aided Dispatch and Analytics platform, Mark43 empowers governments and their communities to improve the safety and quality of life for all. Working with more than 200 local, state and federal public safety agencies, Mark43 is transforming how first responders use technology to respond, engage and serve the community. Mark43 provides the tools, resources, expertise, and security foundation that public safety needs today, tomorrow, and beyond. For more information or to request a demo, visit www.mark43.com.
NEW YORK–(BUSINESS WIRE)–Mark43, the leading cloud-native public safety software company, today announced the results of a U.S. national survey of first responders revealing major concerns with cybersecurity, disaster recovery and information-technology (IT) resilience. Public safety professionals want technology upgrades and adoption of federal standards for first responder IT security, reporting and efficiency. A new 2024 U.S. Public Safety Trends Report released today documents the complete survey results.
“We heard a resounding response from first responders across the country: They are concerned about their public safety agency’s ability to withstand cyberattacks and natural disasters, given the ever-increasing number and severity of bad actors attacking public infrastructure as well as the uptick in extreme weather incidents,” said Matthew Polega, Co-founder and President, Mark43. “Public safety professionals made it clear that they need access to modernized systems — like cloud-native CAD and RMS — to improve the security and resilience of their agencies, so they can respond faster to community members in need. Our 2024 U.S. Public Safety Trends Report shows that technology plays a central role in everything a public safety agency does, and by using Mark43 technology, police departments can improve the safety and quality of life for all.”
The below data points from the survey illustrate the vast majority of first responders’ concerns about cybersecurity, natural disasters, power grid failures, dispatch outages and IT malfunctions, and their suggestions for improving IT resilience.
First responders are seriously concerned about cybersecurity attacks, and have experienced them, too.
Public safety professionals have major concerns regarding natural disasters and power grid failures.
Emergency responders have experienced dispatch outages that impact response time.
Public safety professionals call for enhanced security standards to combat cyberattacks, IT outages and malfunctions.
The Mark43 2024 U.S. Public Safety Trends report includes complete survey results and trends.
Using the expertise of emergency responders collected through the survey, insight from Mark43 customers, and input from leading luminaries in law enforcement, the Mark43 2024 U.S. Public Safety Trends report identifies the below emerging six trends that will impact public safety in 2024 and beyond. You can find the full report here.
“As we approach 2024, first responders expect public safety agencies to use modern technology solutions that are resilient and reliable so they can focus on keeping their communities safe,” Polega said. “In 2024, we will see leading public safety agencies prioritize security and resilience to support critical decision-making, better allocate resources, and ultimately, serve their communities even more effectively.”
Survey methodology
A national online survey of 349 first responders was conducted by Propeller Insights between October 3 and October 18, 2023. Respondents opted into an online database; from there, they were targeted based on demographics. To further confirm qualifications, respondents were asked to verify their information in the survey itself with self-identifying qualifications. The maximum margin of sampling error was +/- 5 percentage points with a 95% level of confidence.
About Mark43
Mark43 is the leading cloud-native public safety technology company. By delivering a modern, intuitive and mobile-first records management system, computer-aided dispatch and analytics platform, Mark43 empowers governments and their communities to improve the safety and quality of life for all. Working with more than 200 local, state and federal public safety agencies, Mark43 is transforming how first responders use technology to respond, engage and serve the community. Mark43 provides the tools, resources, expertise, and security foundation that public safety needs today, tomorrow, and beyond. For more information or to request a demo, visit www.mark43.com.
Jane King reports live from Nasdaq on Mark43’s new survey about cybersecurity risks within the public safety sector.
NEW YORK — Dec. 6, 2023 — Mark43, the leading cloud-native public safety software company, today announced the results of a U.S. national survey of first responders revealing major concerns with cybersecurity, disaster recovery and information-technology (IT) resilience. Public safety professionals want technology upgrades and adoption of federal standards for first responder IT security, reporting and efficiency. A new 2024 U.S. Public Safety Trends Report released today documents the complete survey results.
“We heard a resounding response from first responders across the country: They are concerned about their public safety agency’s ability to withstand cyberattacks and natural disasters, given the ever-increasing number and severity of bad actors attacking public infrastructure as well as the uptick in extreme weather incidents,” said Matthew Polega, Co-founder and President, Mark43. “Public safety professionals made it clear that they need access to modernized systems — like cloud-native CAD and RMS — to improve the security and resilience of their agencies, so they can respond faster to community members in need. Our 2024 U.S. Public Safety Trends Report shows that technology plays a central role in everything a public safety agency does, and by using Mark43 technology, police departments can improve the safety and quality of life for all.”
The below data points from the survey illustrate the vast majority of first responders’ concerns about cybersecurity, natural disasters, power grid failures, dispatch outages and IT malfunctions, and their suggestions for improving IT resilience.
First responders are seriously concerned about cybersecurity attacks, and have experienced them, too.
Public safety professionals have major concerns regarding natural disasters and power grid failures.
Emergency responders have experienced dispatch outages that impact response time.
Public safety professionals call for enhanced security standards to combat cyberattacks, IT outages and malfunctions.
The Mark43 2024 U.S. Public Safety Trends report includes complete survey results and trends.
Using the expertise of emergency responders collected through the survey, insight from Mark43 customers, and input from leading luminaries in law enforcement, the Mark43 2024 U.S. Public Safety Trends report identifies the below emerging six trends that will impact public safety in 2024 and beyond. You can find the full report here.
“As we approach 2024, first responders expect public safety agencies to use modern technology solutions that are resilient and reliable so they can focus on keeping their communities safe,” Polega said. “In 2024, we will see leading public safety agencies prioritize security and resilience to support critical decision-making, better allocate resources, and ultimately, serve their communities even more effectively.”
Survey methodology
A national online survey of 349 first responders was conducted by Propeller Insights between October 3 and October 18, 2023. Respondents opted into an online database; from there, they were targeted based on demographics. To further confirm qualifications, respondents were asked to verify their information in the survey itself with self-identifying qualifications. The maximum margin of sampling error was +/- 5 percentage points with a 95% level of confidence.
About Mark43
Mark43 is the leading cloud-native public safety technology company. By delivering a modern, intuitive and mobile-first records management system, computer-aided dispatch and analytics platform, Mark43 empowers governments and their communities to improve the safety and quality of life for all. Working with more than 200 local, state and federal public safety agencies, Mark43 is transforming how first responders use technology to respond, engage and serve the community. Mark43 provides the tools, resources, expertise, and security foundation that public safety needs today, tomorrow, and beyond. For more information or to request a demo, visit www.mark43.com.
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NEW YORK — November 30, 2023 — Mark43, the leading cloud-native public safety software company, today announced that it is now supporting Federal Information Processing Standards (FIPS) Publication 140-3 (FIPS 140-3) validated encryption at the edge. The FIPS 140-3 certificate ensures that Mark43 customers’ data, whether in their browser or through integrations or interfaces, is protected with the latest cryptographic standard and technology validated by the U.S. government. FIPS 140-3 also includes support for the Transport Layer Security (TLS) Protocol Version 1.3 (TLS 1.3), the latest version of the encryption protocol for secure communication over computer networks and the internet.
“Our customers deserve the best cybersecurity posture available, and Mark43 delivers it with FIPS 140-3 certification, support for TLS 1.3, SOC 2 Type II and SOC 3 attestations, and our recent achievements of StateRAMP High Impact Level authorization and FedRAMP High “In Process” designation,” said Mark43 Chief Information Security Officer Larry Zorio. “This unique arsenal of government cybersecurity validations, combined with hosting on Amazon Web Services GovCloud, the most secure hosting service available for government customers and partners, advance Mark43’s leading cybersecurity posture among public safety platforms and best protect our customers against cyberattacks.”
Mark43 is continuing to push the boundary of industry-leading cybersecurity, subject to the strictest government reviews and validations, with FIPS 140-3 certification and support for TLS 1.3. The U.S. Department of Justice (DOJ) Federal Bureau of Investigation (FBI) Criminal Justice Information Services (CJIS) Division Security Policy requires encryption outside of protected enclaves to meet or exceed FIPS 140-2, the previous version of the FIPS 140 standard. Mark43 is now using a FIPS 140-3 certified module for data encryption well in advance of CJIS meditated compliance dates.
With FIPS 140-3 certification and support for TLS 1.3, Mark43 not only consumes Amazon Web Services (AWS) GovCloud FIPS 140-3 endpoints, but also uses the FIPS 140-3 and TLS 1.3 security policy on its own application load balancers (ALBs) for optimal end-to-end cybersecurity. FIPS 140-3 provides our customers with improved data security by delivering the best-in-class resistance against evolving threats.
About Mark43
Mark43 is the leading cloud-native public safety technology company. By delivering a modern, intuitive and mobile-first records management system, computer-aided dispatch and analytics platform, Mark43 empowers governments and their communities to improve the safety and quality of life for all. Working with more than 200 local, state and federal public safety agencies, Mark43 is transforming how first responders use technology to respond, engage and serve the community. Mark43 provides the tools, resources, expertise, and security foundation that public safety needs today, tomorrow, and beyond. For more information or to request a demo, visit www.mark43.com.
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By: Kajal Chavan
For cops, firemen, and individuals they serve, seconds count, yet it’s not only up to specialists on call.
A quick reaction begins with the main call to 911.
That is the reason west rural Berwyn is introducing another state of the art dispatch framework, the first of its sort in Illinois.
It utilizes a portion of the comparative tech that powers administrations individuals utilize consistently, similar to Amazon and Spotify.
It won’t be in that frame of mind until the following summer, yet CBS 2’s Jim Williams got an exhibit.
CBS 2 got a glance at Berwyn’s new dispatch framework.
Matt Polega helped to establish Mark43 and made the framework.
Subsequent to accepting an emergency call, the dispatcher enters the area, witness data, and the vehicles in question. They then, at that point, utilize the framework to send it to specialists on call.
It can likewise be shipped off a cell phone.
Modern emergency dispatch system is purchased by a Chicago suburb© Provided by Fab World Today
“You might see, I’m simply in an internet browser at the present time,” Polega said. ” We’re totally cloud local.”
That implies the entire dispatch framework can work with only a PC from anyplace with web access. Since the framework works on the cloud, there will be less blackouts.
“In the event that there’s a calamity circumstance, assuming our administration goes down here, we can in any case depend on them in the cloud,” said Wayne Sedore, Berwyn’s chief of crisis correspondences.
It’s a quick framework to utilize, Polega said, so dispatchers can get teams to crises faster when seconds count.
“What the occupants of Berwyn can insight from this change is, ideally, a more accessible division,” said Sedore.
Berwyn Fire Boss Thomas Hayes added, “The sooner we arrive, the more secure they will be.”
What’s more, when the crisis is finished, the framework continues advancing by gathering information after some time.
“We’ll have the option to take that data and apportion assets, for example, cops, ambulances, fire reaction,” Hayes said.
Authorities’ objective is greater security, speedier reaction, and better comprehension for Berwyn.
“We need to convey the best administrations we can to our local area,” Hayes said.
Sedore added the change has been “bound to happen, a truly necessary change for us.”
Berwyn’s new dispatch framework ought to be ready to go the following summer. One of the greatest selling focuses is something the typical individual probably won’t ponder: paperwork.
It makes documenting reports quicker, importance cops and firemen can get back on the roads speedier.
Berwyn’s full Mark43 framework costs $1.3 million north of five years.
Original Story: https://www.msn.com/en-us/news/technology/modern-emergency-dispatch-system-is-purchased-by-a-chicago-suburb/ar-AA1jmKOc
Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety.
