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Mark43 Hires Leading Policy and Research Specialist As Implementation Lead

October 30, 2018/in Release Huemor/by Benja

NEW YORK, NY — Mark43 is excited to announce that Megan Collins McDonough, formerly a Policy and Research Specialist for the Crime and Justice Institute, has joined Mark43 as an Implementation Lead. McDonough will drive customer adoption by working closely with law enforcement agencies to implement the Mark43 platform and ensure adherence to the highest federal standards.

Effective product implementation is an integral part of Mark43’s mission to provide public safety agencies everywhere with innovative software that meets their evolving operational and compliance needs. As Implementation Lead, McDonough will be involved in the post-sale implementation of the Mark43 platform at client sites, which includes activities ranging from onsite research regarding current processes and workflows, navigation through project risks and mitigation strategies, and execution of product deployments.

McDonough brings extensive experience in research, evaluation, and implementation of public safety initiatives, most recently for the Department of Justice (DOJ) Consent Decree Monitor Team at the Seattle Police Department and as a Policy and Research Specialist for the Crime and Justice Institute. As a Policy and Research Specialist, she conducted research on law enforcement practices, including a multi-site assessment of DOJ’s Collaborative Reform Initiative, and provided technical assistance to police departments to improve internal accountability and data collection processes.

McDonough’s knowledge of DOJ consent decree review processes makes her uniquely suited to assist Mark43’s law enforcement customer base. As part of consent decree reviews, the DOJ often mandates significant reporting changes, which all fall on the Records Management System. In combination with Mark43’s existing DOJ-compliant features, McDonough’s hire will better position the company’s customers to successfully fulfill DOJ requirements.

“Our team is made up of the best and the brightest minds in government and tech, and Megan’s impressive experience spans across both fields,” said Scott Crouch, Co-Founder & CEO at Mark43. “Drawing from her deep understanding of policy and technical implementation, Megan will work alongside our clients every step of the way to ensure policy compliance and efficiency.”  

“Proper implementation is crucial to the success of any technology project,” said Megan McDonough, Implementation Lead at Mark43. “In my time as a Policy and Research Specialist, I gained valuable insight into the best practices for a variety of law enforcement agencies, including internal accountability and data collection processes. I look forward to applying this experience to provide Mark43 clients with the tools that they need to drive their work.”

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Mark43 Partners with Police Foundation for Near Miss Reporting

October 22, 2018/in Release Huemor/by Benja

By partnering with the nonprofit National Police Foundation, a law enforcement data platform is aiming to make it easier for officers to share and learn from each other’s stories of narrowly avoiding death or serious injury on duty.

Mark43, a New York-based company that sells data-management software to law enforcement agencies, announced the partnership Oct. 8. The company will offer a free update that integrates “near-miss” reporting into the existing records management systems of its customers, allowing officers to submit anonymous data to the foundation’s Law Enforcement Officer (LEO) Near Miss database with the click of a button.

The Near Miss initiative isn’t new — it has recorded 156 incidents since its inception in 2014, funded by the U.S. Department of Justice’s Office of Community Oriented Policing Services — but the foundation expects its partnership with Mark43 to improve the quality of the data and make it easier to submit.

Jim Burch, the foundation’s executive vice president, said Near Miss used to require a long questionnaire based on what information was needed to assess what went wrong in each incident. But in practice, the form was too long. Burch said the foundation pared it down in recent years and implemented a mobile app, but even six minutes was too much time for officers who, after a near-miss incident, had to rush to their next call. By the end of their shift or the next day, many officers couldn’t perfectly remember exact details, leading to fewer and less-complete reports.

Now, all officers need to do is check a single box while filling out their logs every day to flag that report for LEO Near Miss, indicating it contains data on a near-miss incident.

“This is a tremendous step forward in terms of ease-of-use and the quality of the data, because now, with the agencies’ cooperation and permission, we can get access to multiple fields in that incident report,” Burch said. “So we can get access to data that we probably weren’t even trying to collect initially, but could be very valuable in terms of understanding what occurred.”

An analysis of these reports is available at PoliceOne.com.

Mark43 CEO Scott Crouch said Oct. 19 that the free update will be available to current law enforcement clients shortly, giving them and the foundation immediate, searchable access to flagged reports.

“A large part of our platform is making officers more efficient, and the other part is making sure that we can transport data really fast to any user … and say, ‘Hey, here’s something you need to be aware of in a situation that’s going on, this could potentially impact how you deal with it,’” he said. “We view this Near Miss stuff along the same lines as helping police departments improve the safety of their people.”

Mark43 counts more than 60 public law enforcement agencies of various sizes as customers, according to news releases.

Burch said roughly a dozen departments want to implement LEO Near Miss at the organization level, and more than 400 officers representing 296 local, state and federal agencies have subscribed to receive reports from the database. It averages about 30 near-miss reports a year, mostly associated with stops for traffic violations, arrest warrants and suspicious persons.

He added that similar close-call reporting systems that have been in place for years in fields of transportation and fire safety.

“It helps us make a giant leap forward in building a culture of safety within law enforcement. … How do we do what aviation has done, some transportation sectors have done, and learn from the mistakes, or almost-mistakes, that were made, as well as the factors that prevented a tragedy?” Burch said. “I’m not suggesting we’re the last to catch up here, but we’re certainly not as far ahead as other sectors, so this moves us forward to an incredible degree.”

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Under 30s Responsible For Landing Police Departments In The Clouds Lifts Off Boston

October 18, 2018/in News Huemor/by franco

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These Under 30s are probably the reason your local police officer will be able to look up your license and registration from her smartphone.

At the Under 30 Summit on October 1, Forbes Under 30 listmaker Scott Crouch, the cofounder and CEO of police records management system (RMS) Mark43, announced his company’s partnership with the Boston Police Department. Over the next year, the Boston Police will overhaul their records management system and replace it with Mark43’s, aiming to transform the way detectives manage cases by automating functions that have traditionally bound law officers to their desks with the startup’s cloud-based case management.

Crouch and his cofounders Matthew Polega and Florian Mayr made the Forbes Under 30 list in 2015 and Forbes Next Billion-Dollar Startups list in 2016. Today, Mark43 has $77.8 million in funding from investors like Goldman Sachs, Bezos Expeditions, Gen. David Petraeus and General Catalyst. Over 60 United States public safety agencies employ Mark43 technology, and Boston will be the third major city to completely integrate Mark43’s RMS.

Boston Police Department Commissioner William Gross discussed the partnership with Crouch at the Forbes Under 30 Summit in Boston coincidentally minutes and yards from peaceful protestors opposing Senator Jeff Flake’s appearance at the Summit. Commissioner Gross said he looked forward to technological advances that will allow officers to spend more time in their communities.

Boston will also be the first large city to utilize the Mark43 mobile app, giving officers the ability to capture and record more data on the move. “This mobile app will be a huge deal—to make sure officers are spending as little time as possible writing police reports,” said Crouch.

Mark43 has Boston roots: Polega, Mayr and Crouch started Mark43 as Harvard undergrads. They initially came up with the idea for the RMS after shadowing Boston Police officers on patrol to understand their needs. “We found an overall, amazing lack of modern police technology,” Crouch told Forbes in 2016.

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National Police Foundation and Mark43 Announce Officer Safety Partnership with the Law Enforcement Officer Near Miss Initiative

October 8, 2018/in Release Huemor/by ivonne

WASHINGTON, D.C. – As protecting our nation’s law enforcement officers remains paramount, the National Police Foundation and Mark43 are announcing a new partnership in support of the Law Enforcement Officer (LEO) Near Miss initiative. The new partnership will help officers and agencies more easily and efficiently share “near misses” – situations where officers were almost seriously injured or killed. This partnership will improve safety for officers who experience near misses – a common occurrence within law enforcement, where officers put their lives on the line every day.

Near misses are usually very similar in characteristics to situations in which law enforcement officers were seriously injured or killed, so increasing the systematic reporting and analysis of these events will enable law enforcement to more proactively identify risks to officer safety and take the necessary action to prevent tragedy.

Through the partnership, Mark43 will now offer its customers the ability to seamlessly integrate near-miss reporting into their existing records management system (RMS) to enable officers and supervisors to, at the simple click of a button, automatically submit anonymized data to the LEO Near Miss reporting system (www.LEOnearmiss.org). This efficiency ensures that data critical to improving officer safety is systematically reported, captured, and analyzed, while also acknowledging the multitude of competing priorities and time constraints our officers face on a daily basis. The Mark43 integration also ensures that each participating agency has access to real-time data on the risks its officers are encountering, bolstering the agency’s capability to quickly and proactively address emerging threats to officer safety.

“This outstanding partnership will make the LEO Near Miss initiative far more effective and will allow us to make significant gains in officer safety by improving participation and reporting,” said Chief Jim Bueermann (Ret.), President of the National Police Foundation. Chief Richard Myers (Ret.), Executive Director of the Major Cities Chiefs Association, notes, “We applaud this new officer safety partnership that will create lessons learned from lessons that are ordinarily only observed. This development will support continuous improvement in policing – something we must embrace and commit to in order to continue to advance policing, protect our officers, and serve our community members.”

“We are continuously innovating our technology to best meet the needs of the brave men and women who serve and protect us every day,” said Scott Crouch, Mark43 Co-Founder and CEO. “It was a privilege for our team to work alongside the National Police Foundation to develop this integration. With a simplified near-miss reporting process, officers will be able to help prevent future incidents without ever leaving the Mark43 platform.”

The Law Enforcement Officer (LEO) Near Miss Reporting System is managed by the National Police Foundation, with funding support from the Office of Community Oriented Policing Services, U.S. Department of Justice, in partnership with eight other law enforcement organizations like Below 100, the National Law Enforcement Officers Memorial Fund, the Major Cities Chiefs Association, and the International Association of Chiefs of Police. For more information about how your agency can become involved in this critical officer safety initiative, please visit www.LEOnearmiss.org. Attendees at the IACP Annual Conference & Expo (October 6-9) in Orlando, Florida can also visit Mark43’s booth #1829 to learn more.

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Boston Police Department Selects Mark43 RMS Technology; Now The Third Major City to Join With Mark43

October 2, 2018/in Release Huemor/by Benja

NEW YORK, NY — Mark43, Inc., the leading cloud-based public safety software company, today announced that the Boston Police Department (BPD) has signed to implement the Mark43 Records Management System (RMS). In addition to standard police report writing capabilities, BPD will also be using Mark43’s tools to manage investigative cases, physical property and evidence, as well as video, image, and audio content.

This announcement builds off years of staggering momentum since the company’s founding in 2012, which has particularly ramped up in the past year. Mark43 has rapidly expanded customer adoption, with over 60 public safety agencies signed to date. In the past six months alone, the company has signed additional contracts in four new states. Now, Boston joins Washington, D.C. and Seattle to be the third major city to incorporate Mark43’s technology.  

Unlike any legacy software system, Mark43 developed an entirely cloud-native platform to provide first responders with the tools they need today as well as prepare agencies for the future. As an independent and agile company, Mark43 brings the Boston Police Department and others a modern, connected platform that will continuously innovate to incorporate new technology.

Mark43’s intuitive RMS application works on and with all devices, allowing paperwork to be filed while still on patrol and granting officers valuable hours back in the community. The Boston Police Department will be among the first of Mark43’s customer agencies to use an enhanced iOS mobile version of the RMS, which also allows officers to safely and confidently enter dangerous situations with critical background information about a person or location at their disposal.

In addition to building cloud-first technology, the company offers the highest level of customer service. Mark43 shows the same level of personalized dedication to each and every client, even with a much wider customer base and ever-growing platform of technological offerings. The company continues the practice of ride-alongs to this day to learn firsthand what officers need in their day-to-day missions. Mark43 also offers 24/7/365 technical support, always available to answer customers’ phone calls and emails.

“Boston’s officers and citizens deserve the best when it comes to safety,” said Boston Police Commissioner William Gross. “This community has shaped me, and there’s no doubt that it has shaped Mark43 too. I look forward to working together to bring technological efficiency to our hardworking team.”

“As a company, we are proud of our roots in Boston and Cambridge,” said Scott Crouch, Mark43 Co-Founder and CEO. “We are honored to return home to work with Commissioner Gross and the brave women and men of the Boston Police Department. Mark43 will be the core public safety platform that powers Boston. We are grateful for this opportunity.”

###

About Mark43

Mark43 is the modern platform built for wherever your service takes you. With cloud-native, intuitive software designed to let you focus on what matters most, Mark43 gives agencies a technology foundation to build from — smart, open, and extensible — growing and innovating with you as your needs evolve. Developed by a team that spans five offices in North America, Mark43 is proven, tested, and supported in over 60 public safety agencies of all sizes. For more information, visit www.mark43.com.

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Mark43 Hires Former Rackspace Executive as Chief Financial Officer

September 27, 2018/in Release Huemor/by ivonne

NEW YORK, NY—Mark43, the leading cloud-based public safety software platform, today announced that Steve Salberta, former Vice President of Strategic Finance at Rackspace Enterprise, has joined the Mark43 team as Chief Financial Officer. A seasoned expert in all aspects of strategic finance, management and execution, as CFO, Salberta will help Mark43 usher in a new phase of growth while advancing its mission to bring public safety technology into the 21st century.

By working closely with CEO Scott Crouch and senior leadership teams, Salberta will oversee global strategic and financial planning initiatives. With a growing leadership team and expanding client base, Mark43 will chart its own path to overhaul industry standards with modernized public safety technology.

Salberta brings critical experience from scaling cloud-services company Rackspace, where he led finance teams to drive revenue growth from $600 million to $2 billion while generating an increase in free cash flow by five times. Under Salberta’s leadership, Mark43 will continue to develop as a nimble, independent technology company.

“We are very excited that Steve is joining the Mark43 team,” said Scott Crouch, Co-Founder & CEO at Mark43. “His demonstrated financial leadership across the cloud technology space will help us continue to scale rapidly as we bring on new public safety agencies from around the world.”

“Mark43 has a tremendous opportunity to transform the public safety software market and make a real difference on this planet,” said Steve Salberta, CFO of Mark43. “It’s always exciting to be a part of a high-growth technology company, but even more so when what we’re building has a positive impact on the lives of our first responders and our communities.”

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Mark43 Announces Receipt of SOC 2 Report Describing its Data Security Controls

September 18, 2018/in Release Huemor/by Benja

NEW YORK, NY September 18, 2018 — Mark43, Inc., a leading cloud-based public safety software company, today announced the receipt of its Service Organization Controls 2 (SOC 2) report issued in accordance with standards issued by the American Institute of Certified Public Accountants (AICPA).

Mark43 received its report following an assessment conducted by an independent accounting and auditing firm. The assessment compared Mark43’s security policy, practices, and procedures to criteria included in the AICPA’s trust services principles for security, confidentiality, and availability.

The issuance of this SOC 2 report indicates that Mark43’s statements regarding its security, confidentiality, and availability have been independently verified. Fourteen public safety agencies across the U.S. are currently using Mark43’s cloud-native software applications, with over thirty more signed and expected to launch in 2018.  

“When serving the first responder community, we’re committed to providing the highest level of integrity in every aspect of our work,” said Scott Crouch, Mark43 Co-Founder and CEO. “That’s why we’re excited to announce a SOC 2 report that describes our policies and procedures from an independent auditor.”

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Mark43 Integrates RapidSOS NG911 Clearinghouse into Platform’s Tools for Computer Aided Dispatch

August 7, 2018/in Release Huemor/by Benja

NEW YORK, NY — Mark43, the leading cloud-based public safety software company, today announced that it will be integrating with RapidSOS to provide emergency communications centers with Next Generation 911 (NG911) call location tracking technology.

More than 80% of 911 calls nationwide are made on cell phones, according to the National Emergency Number Association. However, most public safety agencies still rely on approximate locations from cell tower triangulation even when smartphone devices can provide exact GPS locations. Using the RapidSOS NG911 Clearinghouse, Mark43’s Computer Aided Dispatch (CAD) will display precise location data for wireless callers, enabling call takers, dispatchers, and first responders to pinpoint the scene of an incident in real time.

Mark43 CAD was purpose-built in the cloud and designed for quick and cost-effective interoperability with third-party systems and devices. The RapidSOS integration utilizes Mark43’s open API framework to seamlessly activate an additional layer of location data within the CAD’s existing map feature. Enhanced caller location data will increase situational awareness of active events, supplementing carrier-provided ALI data, agency-provided GIS and AVL information, as well as Google-integrated street and satellite views.

Soon, this integration will be readily available to any Mark43 CAD customer. Mark43 is dedicated to continuously incorporating emerging technologies into its platform in order to ensure that first responders are using the best and newest possible tools to keep communities safe. In the future, it may be possible to further integrate today’s mobile technologies to streamline emergency communication and police services. One example of upcoming development plans is to leverage additional RapidSOS data, such as local traffic information from Waze.

“In order to make our communities safer, we need to utilize all of today’s technological offerings to fill the gaps that have existed in public safety for far too long,” said Scott Crouch, CEO & Co-Founder of Mark43. “Our first responders can save thousands of lives by using the real-time location tracking that pizza delivery and ride-sharing services have had access to for years. By integrating the RapidSOS NG911 Clearinghouse into Mark43 CAD, we will be delivering the precise location data that first responders need and deserve.”

“We look forward to providing departments across the country with the technology needed to bring our existing emergency communications infrastructure into the 21st century,” stated RapidSOS General Manager of Public Safety Jeff Robertson. “Together with Mark43, we’re empowering our first responders with rich data that facilitates crucial speed and efficiency in emergency situations.”

 

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Sheriff's Services Improve With New Record Management System

July 3, 2018/in News Huemor/by Benja

From Clackamas Sheriff Dept.: Last fall the Clackamas County Sheriff’s Office adopted a new system for records management and report entry, Mark43.

At the recent Sheriff’s Office Awards Banquet, Sheriff Craig Roberts honored the employees who helped select, implement and launch it in record time.

“The new system better fits our needs,” said Capt. James Rhodes, who was part of the Mark43 transition team. “It allows our deputies to be more efficient when reporting — creating more time for proactive policing and community engagement. It’s also streamlined the work for our Records Unit, which runs 24/7. We’ve seen an increase in self-initiated activity and community contacts since the switch. Because this new system is faster and easier, deputies are spending more time on the street.”

At the May 5 Awards Banquet, the Sheriff’s Office recognized the 24 members of the Mark43 transition team, pulled from across the Sheriff’s Office divisions, as well as members of the Records Unit who successfully made the transition while maintaining those 24/7 operations. Key in the Awards Banquet recognition was the speed of the transition.

In May 2017, the Sheriff’s Office gave notice: It would leave its former records-management system by the end of the year.

It was a popular decision, but it was also a bold promise: It gave the Sheriff’s Office just seven months to get Mark43 up and running. The core employee teams included an Agency Sponsor, Program Manager, Communications Manager and Implementation and Training Team — two dozen Sheriff’s Office employees in all.

In seven months they negotiated a five-year, million-dollar contract, completed a “Train-the-Trainer” course, and engaged in product testing.

On Dec. 13, the group launched Mark43. And in two weeks, the training team taught the entire office how to use it.

“We’re told no one has ever launched a Mark43 product that fast,” said Capt. Rhodes. “The training time and staff cost to get it running were a dramatic improvement. The previous system required 3,052 hours in overtime and comp time. Mark43 took less than 370. The savings for the taxpayer are going to be substantial — now and long-term.”

The Oregon City, Milwaukie, West Linn, Canby, Gladstone, and Molalla Police Departments have also successfully transitioned to Mark43.

The system is compliant with the National Incident-Based Reporting System (NIBRS), used by U.S. law enforcement agencies to collect and report crime data.

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This NYC Startup Raised $38M to Help The Police Fight Crime With Software

April 5, 2018/in News Huemor/by Benja

There’s a lot of software dedicated to looming attacks in the cyber world – but what about practical software that aids our law enforcement officers and keeps us safe on the ground? Arising from observing bloated, legacy systems that are poorly designed and a general lack of technology adoption in police forces, Mark43 is a cloud-based, secure software platform designed for police departments to manage their arrest records and incident reports in a centralized and efficient manner. Serving a dual purpose, the data generated from these reports is also used to aid emergency communication centers in dispatching real time information to officers on the beat. The company started with law enforcement in Washington DC and has already saved officers roughly 238,000 hours per year in writing reports.  Since then, the company has expanded to serve dozens of law enforcement agencies nationwide. By bringing law enforcement to the era of innovation, Mark43 is able to free up officers so that they can focus on keeping us safe rather than filling out mundane paperwork.

AlleyWatch sat down with CEO and cofounder Scott Crouch to learn more about the company, its origin, its future plans and its latest round of funding, which brings its total funding raised to $77.8M since its founding in 2012.

Who were your investors and how much did you raise?
We just raised a $38M Series C round of funding led by General Catalyst and Jim Breyer of Breyer Capital. We were extremely fortunate to have a host of returning investors also join the round, including Spark Capital, Ashton Kutcher’s Sound Ventures, Bezos Expeditions, Goldman Sachs, General David Petraeus, Sheel Tyle’s Amplo, Innovation Endeavors, Govtech Fund, SV Angel, and others. Mark43’s total funding is now at $77.8M.

Tell us Mark43.
Mark43 is a public safety software platform that’s currently used by police departments, sheriff’s offices, and emergency communication centers nationwide. Our records management system (RMS) helps cops write arrest and incident reports over 50% faster, which saves them time better spent on the street, while our computer aided dispatch (CAD) system turns that same data into immediately accessible and potentially life-saving background information on suspects for 911 dispatchers and first responders.

What inspired you to start Mark43?
During a Harvard engineering class in 2012, my cofounders, Matthew Polegaand Florian Mayr, and I were tasked with building a network analysis tool for the Massachusetts State Police. We were shocked by the current state of law enforcement software.

So, we decided to spend more time on the ground with officers to identify the major data challenges facing law enforcement and public safety agencies. First, officers were spending a lot of time on tedious tasks that better-designed software could handle in a fraction of the time. We also noticed that the search and utilization of departments’ existing data was extremely difficult because of the archaic, over-customized legacy systems in place.

In starting Mark43, we set out to usher in a new era of public safety technology by building a cloud-based software platform that both cuts down on time spent on collecting and entering information, and enables first responders to easily manage, share, and act on this data in real-time, wherever they might be.

How is Mark43 different?
In our consumer lives, we are used to frequent innovation driven by fresh and inspiring companies. In contrast, our first responders rely on software that is slow and expensive to update, and as a result, about 20 years behind the time. Mark43’s platform has reinvented those poorly designed fundamentals on a hardware-agnostic and multi-tenant cloud platform that solves for agencies’ current challenges and better prepares them for future technological change.

What market you are targeting and how big is it?
Public safety, even just in the United States, is a multi-billion dollar technology market. However, our ultimate mission is to become a larger governance platform that connects all siloed state and local agencies to each other.

What’s your business model?
Mark43 is a SaaS product. Our annual subscription cost is based on the number of sworn police officers in a department, which allows for unlimited civilian employee use. We also don’t charge for regular software updates and 24/7/365 support. It’s important for us to support our customers as much as they serve and support their communities.

While bringing police departments to the digital age with data collection there are some privacy concerns that emerge. What is being done to manage this responsibility?
Privacy is a priority for Mark43. We understand the information that law enforcement and public safety agencies deal with on a day-to-day basis is extremely confidential and we have an enormous responsibility as a technology platform, working with these agencies, to be good stewards of the data. We have dedicated ethics and security teams that think through all of this.

What was the funding process like?
In a Series C fundraise, growth is one of the major factors, and you have to be able to show real traction. We had Washington, D.C. live when we raised our Series B, and we were just beginning to grow. By the time we raised our Series C, we were operating in multiple states and contracted with dozens of departments.

What factors about your business led your investors to write the check?
We really had an incredible 2017, which gave a big boost during our fundraise. We saw 550% client growth and opened two new offices in Los Angeles, CA and Charlotte, NC. We also grew our sales leadership significantly, bringing on executives from Google Cloud for Government, who grew Google Apps (now G Suite) adoption in U.S. government agencies from zero to nearly one million users.

What are the milestones you plan to achieve in the next six months?
In the next six months, we remain focused on developing our product offering and expanding our customer footprint. With over 30 agencies expected to deploy the platform this year, we are also carefully planning and preparing for successful implementations across the United States.

What advice can you offer companies in New York that do not have a fresh injection of capital in the bank?
Building a company is difficult, and when funding is tough to obtain, there are always alternative strategies. The chance to build a company and work with amazing people to create something from scratch is rare. I would suggest that every entrepreneur be creative with how they fund their company if traditional VC money isn’t available.

What’s your favorite restaurant in the city?
Little Beet Table.

 

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