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Lafayette Parish Sheriff’s Office To Implement Mark43’s Innovative Cloud-Based Records Management System

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NEW YORK, NY, April 23, 2019—Mark43, the leading cloud-based public safety software company, has been contracted to implement its efficient Records Management System (RMS) for the Lafayette Parish Sheriff’s Office (LPSO) in Louisiana. Mark43 RMS capabilities include report writing, investigative cases, property and evidence, warrants, and booking.

“We are proud to implement the latest technology to drive the highest quality law enforcement for the Lafayette Parish community,” said Mark Garber, Sheriff of the Lafayette Parish Sheriff’s Office. “Mark43 will allow for efficient processes within our agency and facilitate data-sharing with other departments when necessary, enabling us to provide our citizens with the highest level of service they expect and deserve.”

Mark43 builds intuitive public safety technology to fill the gap between the high-quality technology that we use in our everyday lives and the outdated technologies that first responders often encounter on the job. While writing a single arrest report used to require hours, Mark43’s cloud-based RMS streamlines the process and allows deputies to access the platform on-the-go from their mobile devices and in-car computers. As an example, in Washington D.C., the Mark43 RMS cut the time that it takes to fill out an arrest report in half.

The Lafayette Parish Sheriff’s Office has joined over 60 tech-forward departments in selecting Mark43 software, which leverages consumer features to make recording and accessing mission-critical data easier than ever before. This is clear in RMS features such as active error detection as users fill in data in real time, configurable report forms to adapt based on operational needs, and digital content management wherein users can link records, documents, and multimedia from external systems to active reports and cases. Mark43 also allows for data-sharing between agencies that are on its platform, providing for unprecedented collaboration and communication.

As it does with all clients, Mark43 will work closely with LPSO to ensure that crime reporting seamlessly complies with the National Incident-Based Reporting System (NIBRS). When data entry and storage is compliant with government standards, error-free, and centralized, deputies are able to focus on providing the best possible service to their communities.

“We are thrilled to be working with the Lafayette Parish Sheriff’s Office and expanding our footprint in Louisiana,” said Mark43 Co-Founder and CEO Scott Crouch. “Our first responders should not be spending hours behind a desk filling out repetitive and clunky reports. We build our software to be intuitive and on-par with the technology that we all use in our daily lives so that officers can focus on the moments that matter.”

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Addison Police Department Implements Mark43 Cloud-Based Records Management System To Bring Efficiency and Data-Sharing To Public Safety Processes

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NEW YORK, NY— Mark43, the leading cloud-based public safety software
provider, today announced that the Addison Police Department has signed on to implement
Mark43’s cloud-based Records Management System (RMS) instead of legacy providers. The
Mark43 RMS supports a variety of law enforcement operations, including evidence collection,
police report writing, investigative work, and crime analysis.

Mark43’s RMS brings public safety into the future by enabling connections that may previously
not have existed. Within a department, the platform allows for data input from police officers,
911 dispatchers, and administrative personnel all in one place. Additionally, the cloud-based
system enables police officers to access or input data using their phones or computers out in
the field, saving them hours of report writing at a desk and providing invaluable information in
critical moments. Using the same software as nearby agencies also makes it easier for Addison
to share information with partner agencies.

The Mark43 RMS system is built to meet modern government standards for crime reporting
such as the National Incident-Based Reporting System (NIBRS), and will seamlessly integrate
with the agency’s existing systems and partners within the North Texas Emergency
Communication Center (NTECC), which serves the cities of Addison, Carrollton, Farmers
Branch, and Coppell. The technology, hosted on AWS GovCloud, is also compliant with the
Criminal Justice Information System (CJIS) and Service Organization Controls 2 (SOC 2).

This partnership comes in a time of dizzying momentum for Mark43 in which the company has
announced two new clients – Lafayette Parish in Louisiana and nearby Carrollton PD in Texas –
in the past two weeks alone. Over the past few months, Mark43 has also built out its ecosystem
of tech offerings by partnering with leading public safety tech providers including Callyo, SPIDR
Tech, and Carbyne. This combination of product and client growth signifies unprecedented and
meaningful change for the public safety industry as a whole.

“Above all, the Addison Police Department is dedicated to providing premier law enforcement
services to our community,” said Paul Spencer, Chief of the Addison Police Department. “Mark43 is giving us access to the same technology being used by our nation’s largest agencies
and, on top of that, guaranteeing constant updates to make sure service always improves.”

“We are proud to partner with Addison PD to drive public safety processes into the twenty-first
century,” said Scott Crouch, CEO & Co-Founder of Mark43. “Our RMS saves departments
countless hours per year on report writing. In public safety, those hours are mission-critical, and
we look forward to bringing much-needed efficiency to agencies everywhere.”

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Carrollton Police Department Selects Mark43 RMS For First Multi-Tenant Cloud Technology Implementation in Texas

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NEW YORK, NY—Mark43, the leading cloud-based public safety software provider, today announced that the Carrollton Police Department has signed on to implement the Mark43 Records Management System (RMS). As the first multi-tenant implementation of Mark43 technology in Texas, this will enable unprecedented data sharing and efficiency to public safety in the City of Carrollton.

The Mark43 RMS application is device-agnostic and saves officers invaluable time by enabling seamless communication and report-filing out in the field. Carrollton PD chose Mark43 over readily available industry incumbents for its modern and user-friendly technology, multi-tenant cloud information sharing, and superior, round-the-clock customer support. The cloud-based RMS will facilitate processes including writing reports, investigating cases, logging physical evidence, and managing video, image, and audio content securely in the cloud.

With more than 60 public safety agencies signed from coast to coast, Mark43 is dedicated to meeting state and federal requirements for each client. The implementation will enable Carrollton PD to seamlessly comply with Texas-specific requirements including Texas Incident-Based Reporting System (TIBRS) and state racial profiling reports for the Texas Commission on Law Enforcement (TCOLE).

Carrollton PD has signed on as the pilot Texas agency to assist Mark43 in its design of mobile applications, digital evidence management, and other future Mark43 products, receiving the designation of a Mark43 Center of Excellence. This means that Mark43 will work closely with Carrollton PD to not only meet department needs, but also to hone its technology and product offerings overall. In addition to the standard benefits included in every Mark43 contract such as 24/7/365 technical support, the strong agency-provider relationship will include regular site visits and iterative feedback sessions, as well as an opportunity for Carrollton PD to showcase these new developments in practice to Mark43’s customer agencies at industry conferences and other events. 

“Mark43 is the ideal technology provider to support our vision,” said Derick Miller, Chief of the Carrollton Police Department. “We are dedicated to leveraging our employees’ unique abilities by equipping them with innovative law enforcement technology, and we are proud to be trailblazers as the first Texas agency to implement Mark43’s game-changing platform.”

“We are honored that Carrollton PD chose us over a host of bigger legacy providers who are prominent in their area,” said Scott Crouch, CEO & Co-Founder of Mark43. “Our close work with Carrollton PD to meet community- and state-specific needs will facilitate future success and expansion of Mark43. As our nation’s second-largest state, Texas is a particularly meaningful market that is full of possibilities for driving public safety forward.”

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Mark43 Partners With Callyo To Bring Break Down Information Silos Within Law Enforcement Agencies Through Cloud Technology

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NEW YORK, NY—Mark43, a leading cloud-based public safety software provider, today announced that it is partnering with Callyo, a top mobile law enforcement software as a service (SaaS) company. The game-changing partnership is breaking down long-standing informational silos between investigators, the second-largest group within law enforcement, and other divisions within agencies such as patrol.  

Through this partnership, investigators using Callyo’s signature Investigative Suite will be able to integrate information with Mark43’s secure, cloud-based Records Management System (RMS). Mark43’s RMS allows for efficient report writing and case investigation management in the cloud. Meanwhile, Callyo provides a virtual phone network for law enforcement where investigators can securely make phone calls and record interviews, thus eliminating the need for inefficient methods such as buying several different burner phones.

By integrating their two systems, the companies are making connections that empower both police officers and investigators. The future includes bidirectional searching and viewing capabilities of the Mark43 RMS records in Callyo. Another upcoming functionality are notifications to investigators if a subject that they are interviewing with Callyo shows up in the Mark43 RMS as recently being pulled over or coming into contact with patrol.

By partnering with Callyo, which currently provides technology for investigators at over ten thousand law enforcement agencies, Mark43 is continuing to build out its open ecosystem of partners that seamlessly integrate into the Mark43 platform. Mark43 designs its platform with partnerships in mind and has recently integrated with SPIDR Tech, Carbyne, and RapidSOS to overhaul traditional inefficiencies in public safety tech.

Both startups are hosted on AWS GovCloud and have been featured as leading innovators on the GovTech 100. Since both companies are SaaS, the integration can be available immediately to entire customer base, at no additional cost for mutual customers.

“We are thrilled to add Callyo to our platform to provide a seamless experience for investigators,” said Scott Crouch, CEO & Co-Founder of Mark43. “Patrol officers and investigators are often dealing with the same suspects, and connecting our systems will enable greater investigative effectiveness, making it easier to bring cases to their rightful conclusions.”   

“We selected Mark43 to be the first RMS partner in our ecosystem of law enforcement services because of the company’s cutting-edge technology,” said Chris Bennett, Chief Product Officer & Founder of Callyo. “We are looking forward to expanding functionality and benefits for public safety by facilitating connections that have previously been impossible.”

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Lafayette 911 upgrades to cloud-based, 'more efficient' dispatch system

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The Lafayette Parish Communication District, which handles emergency calls for the area, announced Tuesday it is upgrading to a cloud-based, computer-aided dispatch.

Lafayette 911, the Lafayette Police Department, Lafayette Parish Sheriff’s Office, Acadian Ambulance Service, the Lafayette Fire Department and volunteer fire departments in the parish will use the new system, Mark43.

Because the system is cloud-based rather than tied to a server, it means the CAD system can be updated without a technician having to come directly to the server. In an emergency, all the CAD system needs to operate is Internet access, which is one of the main reasons Lafayette 911 chose Mark43.

“When we looked into the advantages of a cloud-based CAD system, we saw the flexibility of the system,” said Craig Stansbury, the director of Lafayette 911 and Office of Homeland Security and Emergency Preparedness. “Plus the system does not use servers, which means if something happened to the building or the area, this CAD could be up and running at any other location that could connect to the cloud.”

While Lafayette 911 is purchasing the new system, all of the emergency responders who use the CAD tested potential vendors. Mark43 received the top marks, which made the decision to switch that much easier, Stansbury said.

Mark43, a tech company that builds software for law enforcement and public safety, is based in New York. It started about six years ago. Its CAD system and management software are used in about 60 cities nationwide and there are plans to double that in near future, said Matthew Polega, co-founder and vice president of operations.

“It’s available everywhere and it’s exciting because any number of departments can use it at the same time,” Polega said. “It gives a lot of different agencies visibility.”

For the community, the change will mean a more adept system for getting first responders to emergencies.

“We believe it will be a more efficient Lafayette 911, a more efficient way to get information,” he said. “Having a robust and state-of-the-art CAD would definitely help us get (the community) the help they needed.”

Lafayette Parish 911 communication district logo

Lafayette Parish Communication District Selects Mark43 to Bring The First Multi-Agency Computer Aided Dispatch To The State of Louisiana

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NEW YORK, NY—Mark43, the leading cloud-based public safety software company, has launched a new partnership with the Lafayette Parish Communication District. This marks the first cloud based multi-agency Computer Aided Dispatch (CAD) in the state of Louisiana, bringing parish-wide data sharing for law enforcement, fire, and emergency medical services.

Mark43 CAD is hosted on Amazon Web Services (AWS) in compliance with Criminal Justice Information Services (CJIS) and SOC 2 security requirements. In addition to being secure, Mark43’s cloud technology is redundant, bringing essential flexibility to emergency services. Since the Lafayette Parish Communication District manages and oversees emergency calls for service and homeland security matters, Mark43’s cloud-based technology will be useful in keeping Public Safety Answering Points (PSAPs) up and running during situations like floods, hurricanes, ice storms and any other incidents.

The Lafayette Parish Communication District also selected Mark43 due to the cloud-based technology’s efficient and cost-effective benefits for dispatchers. One prominent example is Mark43 CAD’s configurable command line, which enables dispatchers to set up keyboard shortcuts in ways that are intuitive to their current workflows. This will reduce training costs and time, while boosting morale during the transition to a new system.

The partnership with the Lafayette Parish Communication District signals an important step in Mark43’s mission to drive industry progress. Over the past year, Mark43 has established new partnerships with over thirty tech-forward public safety departments, ranging in size from the Hawthorne Police Department in California to the Boston Police Department in Massachusetts, to replace antiquated systems with modern cloud-based software. Mark43 has also partnered with fellow industry-leading tech providers, including SPIDR Tech, Carbyne, and RapidSOS, in order to maximize product offerings and technological capabilities for clients.

“We are excited for the increased collaboration and flexibility that Mark43’s cloud technology will enable in our Parish today and in the years to come,” said Craig Stansbury, Director of the Lafayette Parish Communication District. “We are always working to equip our telecommunicators, dispatchers and emergency responders with the tools that they need to best serve and protect our communities. Now, they can share data effectively and securely within and across agencies whenever the need arises.”

“We are thrilled to power public safety processes for the entire Lafayette Parish Communication District,” commented Mark43 Co-Founder and CEO Scott Crouch. “Emergencies leave no room for inefficiency. That’s why we build our technology to support and connect everyone involved in the public safety process, from the dispatchers in the emergency communication centers to the first responders out in the field.”

two dispatchers working on the computer together

US police embrace AI, cloud computing to boost public safety efforts

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artificial intelligence, cloud computing and other technological revolutions to streamline everything from aging data entry systems to treatment of workplace stress.

As a result, a growing number of departments are partnering with firms like Mark43, a tech firm behind a cloud-computing platform for managing arrest and case records that makes it easier for law enforcement officials to share and analyze data. The company has worked with police in Seattle and Boston, among other major cities.

New technology can be a secondary consideration for city police departments – even those with larger-than-average budgets. Of a proposed $360 million budget for the Seattle Police Department in 2019, roughly 80 percent is earmarked for personnel-related expenses. Chris Fisher, the department’s chief strategy officer, said officers “would have to re-type the same information in four different reports” before city police implemented cloud-computing technology.

“If you don’t have a healthy officer, you’re not going to have a healthy department or a healthy relationship with the community,” Fisher said.

“Anything that anybody does in the application is audited,” Polega said, adding that the system is capable of “automatic redaction” of police files to protect the privacy of victims.

Fitzgerald noted that Boston police have yet to implement drones – despite their potential investigatory benefits – due to the potential impact on community relations.

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SXSW 2019: Can Artificial Intelligence Spot Stressed Cops?

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Imagine a future in which tech — likely powered by artificial intelligence or natural language processing — gauges when an officer has undergone too many emotionally taxing calls. That same product would alert supervisors to the officer’s plight, advising them to take the stressed individual out of the field until they’d recovered.

This is part of the future the participants of South by Southwest’s “How to Bring Public Safety Into the 21st Century” panel described Friday afternoon. The participants — which included retired Boston Police Department Superintendent Paul Fitzgerald, Seattle Police Department Chief Strategy Officer Chris Fisher, and police software company Mark43 co-founder Matthew Polega — discussed the future of law enforcement technologies in great detail, addressing both their vast potential as well as the inherent challenges that must be overcome to realize it.

Central to the discussion was an assertion that good community policing will almost certainly remain human-based. There is not, in effect, a scenario any of them see in which actual human police officers are replaced by algorithms or drones. The movie Robocop is — for myriad reasons — not a future that any of us should be waiting for. Ditto to the predictive one in the movie Minority Report.

“It’s not looking into the future,” Fisher said of using AI to help with officer wellness, “it’s counting how many bad things have happened and if you’ve passed a threshold. We can use technology to be looking at how a person’s doing.”

In the future it is all but certain that tech will become an increasingly valuable resource for officers as they do their jobs, like an invaluable partner that goes mostly unseen. In addition to using AI as described above to improve officer wellness, advanced technologies could help police get better and faster data in the field, data that can help them complete investigations, find safety risks, or simply write reports faster so they can get back on the streets.

These are, for obvious reasons, all great things, and watchers of the tech space know that they’re not far-fetched, that we in fact have the capabilities to do all these things now. The main limitation, however, are the usual challenges common to local government, including funding, community support and cooperative relationships with technologists.

Systemically, tech within police departments has long been looked at as a luxury, the panelists noted, with the vast majority of allocated budgets — generally between 85 and 90 percent — going to personnel. There is, however, increasing buy-in at all levels to make larger investments. As with many segments of government, though, technologists and startup entrepreneurs can sometimes be reticent to work in the government space. Polega’s company, Mark43, is an outlier in that regard, having worked for nearly a decade with law enforcement agencies across the country, including the Massachusetts State Police, among others. Mark43 is currently working with the Seattle Police Department.

The history of that company is perhaps illustrative of some of the challenges new companies face in entering the space. The initial idea — which Polega and collaborators developed as students — was to use data analysis to aid police combating criminal organizations. What they found, however, was that for any analysis to be effective, police must first be cataloging and sharing good data. So Mark43 pivoted to meet the need it identified.

The larger lesson that this speaks to is that human-centered design practices, including extensively researching the experience of the actual people who use the products, are vital. There are also lessons to be learned about being agile and not expecting a fast and immediate payday. The other side of that is that the return is a long-time loyal customer and a rewarding guiding mission, Polega said.

“There’s a lot of boring problems here,” Polega said, by way of advice to other company founders, “and it just so happens that no one else wants to work on them, no one else finds them interesting. There’s a lot of opportunity in that.”

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SXSW 2019: State and Local Gov Tech Programming Guide

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SXSW can be overwhelming, as anyone who has attended can attest.

Government Technology will be onsite this year in Austin, Texas, covering the mega-conference as it pertains to ways that state and local governments use and react to technology.

In preparation, we’ve put together a list of highlights for public-sector attendees, with a special emphasis, of course, on technology. These highlights range from a series of conversations about America’s future with notable elected officials to an installation aimed at promoting Michigan to startup companies and investors.

A list of the highlights can be found below.

How to Bring Public Safety Into the 21st Century
When: 12:30 p.m. to 1:30 p.m., March 8
Where: Hilton Austin Downtown Salon B
Who: Seattle Police Department Chief Strategy Officer Chris Fisher; retired Washington, D.C., Police Chief Cathy Lanier; Fortune magazine Editor Polina Marinova; and Mark43 co-founder Matthew Polega.
What: Law enforcement, like many other segments of governmental service, has an increasingly pressing need to modernize the tech it uses to do its job. This panel will discuss related topics such as barriers to adoption for cloud software, artificial intelligence and data sharing between agencies — ultimately taking a broader look at how tech can help with the future of public safety.
More Info: Click here

#WeDC House
When: 3 p.m. to 12 a.m., March 9
Where: Banger’s, 79 Rainey St.
What: The #WeDC House is back at SXSW again in service of its mission to “promote Washington, D.C., as the capital of inclusive innovation.” As with the Michigan House, the goal here is to offer programming and other features that help to strength both the private and public tech ecosystems in the nation’s capital.
More Info: Click here

Out for the Count: How to Repair the Broken 2020 Census
When: 2 p.m. to 3 p.m., March 9
Where: Hilton Austin Downtown, Salon A
Who: Mesa, Ariz., Mayor John Giles; Mitchel Herckis of Route Fifty; Denice Ross of Georgetown University; and Jeff Meisel of the Harvard Shorenstein Center on Media, Politics and Public Policy.
What: With the Census primed (as always) to affect critical governance items such as how many seats each state has in the U.S. House of Representatives, a host of local government leaders and experts will be on hand to discuss the major challenges facing cities seeking to count all their residents. Essentially, this will be a chance to hear experts in the space talk about what to expect from the Census and how everyone can help.
More Info: Click here

Public/Private Collabs and the Future of Mobility
When: 5 p.m. to 6 p.m., March 9
Where: The Refinery, 612 Brazos St.
Who: Will Foss of Derq; Maven smart cities chief Alex Keros; Ann Arbor SPARK CEO Paul Krutko; and Michigan Department of Transportation Senior Project Manager for Connected and Automated Vehicles Michele Mueller.
What: This is a panel aimed at unpacking real examples of how Michigan has forged public-private partnerships to create future-facing mobility work, the sort that is likely to be part and parcel for state and local governments as transportation technologies continue to develop.
More Info: Click here

Answering the Call: Tech for Public Purpose
When: 11 a.m. to 12 p.m., March 9
Where: Courtyard Marriott, Rio Grande Ballroom, 300 E. 4th St.
Who: Ash Carter, former U.S. Secretary of Defense, and Horacio Rozanski, Booz Allen Hamilton CEO.
What: The former secretary of defense and the current CEO of Booz Allen Hamilton will be in conversation for an hour, discussing how technologists can contribute more to society. Transitioning from the private to public sector is likely to be a main topic of conversation here, as will government’s increasing need to entice tech talent to do so.
More Info: Click here

Michigan House
When: 4 p.m. to 8 p.m., March 8; 9 a.m. – 9 p.m., March 9-10
Where: The Refinery, 612 Brazos St.
What: Billed as “the Great Lake State’s experimental embassy to SXSW,” this installation was first established at the conference in 2015 as a way for the state to promote itself to business, government, entrepreneurs and anyone else who happens to stop by for its programming. It’s made possible by a host of different partners, and, perhaps fittingly, it features a host of varied programming.
More Info: Click here or click here

Conversations About America’s Future
When: Various Times, March 9-10
Where: Austin City Limits Live at the Moody Theater, 310 Willie Nelson Blvd.
Who: Former Gov. Bill Weld; former Gov. John Hickenlooper; former Gov. John Kasich; former U.S. Secretary of Housing & Urban Development Julian Castro; Gov. Jay Inslee; House Minority Leader Kevin McCarthy; Mayor Pete Buttigieg; Sen. Amy Klobuchar; and Sen. Elizabeth Warren.
What: This is essentially a two-day series of conversations with prominent local government leaders, former and current governors and senators. While a significant number of the participants have previously had or are currently nurturing presidential aspirations, they also largely have long track records of doing the actual daily government leadership work. For those interested in how government uses technology (a group that obviously includes us), the highlights here are likely to be South Bend Mayor Pete Buttigieg, former Ohio Gov. John Kasich and current Washington Gov. Jay Inslee.
More Info: Click here

The City Hall Blueprint for Running the Country
When: 2 p.m. to 3 p.m., March 10
Where: Hilton Austin Downtown, Salon C
Who: South Bend Mayor Pete Buttigieg; Miami Mayor Francis Suarez; Dallas Mayor Mike Rawlings; and CityLab Editor Nicole Flatow.
What: Mayors are the government executives on the literal frontlines of dealing with everyday people, and with the American population steadily migrating toward the country’s largest cities, their role in shaping the nation’s way forward is more prominent than ever before. This panel will look at how successfully running a city could translate to the federal government.
More Info: Click here

How Technology Can Balance Urban/Rural Development
When: 11 a.m. to12 p.m., March 10
Where: Palm Door on Sixth, 508 E. 6th St.
Who: Mihai Bilauca of the Limerick City and County Council; Nikos Chatzoudis of the European Commission; Boston Digital Equity Advocate Anne Schwieger; and Cris Turner of Dell.
What: The continued spread of high-speed Internet infrastructure means that technologists can now work just as easily from many rural locales as they can from within cities. This panel looks at what can be done via technology for more equitable development of urban and rural spaces.
More Info: Click here

Transforming Cities Through Citizens
When: 12:30 p.m. to 1:30 p.m., March 10
Where: Hilton Austin Downtown, Salon A
Who: Detroit Chief of Services and Infrastructure Arthur Jemison; Cities of Service Executive Director Myung Lee; San Jose Mayor Sam Liccardo; and Dalila Wilson-Scott of Comcast.
What: The idea of public-private-nonprofit partnerships is one that has become increasingly relevant as cities work to tap the resources and talent already present in their cities. This panel will feature representatives from each of those sectors talking about how such work can help improve communities.
More Info: Click here

Input Local. Output Global. City Innovation Mayoral Meetup
When: 3:30 p.m. to 4:30 p.m., March 10
Where: Fairmont Poppy, 101 Red River
Who: Miami Mayor Francis Suarez and Stockton, Calif., Mayor Michael Tubbs
What: There’s a new wave of innovative young mayors entering city halls across the country, and while the two notable attendees to this meet-up may be on opposite coasts, they’re united in their embrace of innovative work to address major civic challenges.
More Info: Click here

Adopting Online Courts in Utah’s Legal System
When: 11 a.m. to 12 p.m., March 11
Where: Hilton Austin Downtown Salon A
Who: Utah Director of Court Services Kim Allard; CIO for the National Center for State Courts Paul Embley; Utah Supreme Court Justice Constandinos Himonas; and manager at Pew Charitable Trusts Amber Ivey.
What: Last year, Utah became the first state in the country to build an online tool that residents could use to manage small claims cases, potentially negating the need to hire a lawyer or go to court for many, and in the process reducing the burden on its courts. Leaders from this initiative will discuss the project, its challenges and the tech involved.
More Info: Click here

Fighting Homelessness with Ethical Technology
When: 9:30 a.m. to 10:30 a.m., March 11
Where: Hilton Austin Downtown Room 400 – 402
Who: Miracle Messages CEO Kevin Adler; Meredith Hitchcock of Promise; Austin CIO Kerry O’Connor; and Riverside, Calif., Assistant to the Mayor Luke Villalobos.
What: This panel will focus on using tech to combat homelessness, specifically how ethical considerations factor into things like product design and software development.
More Info: Click here

The Future of ____
When: 8 a.m. to 10 p.m., March 11
Where: Galvanize, 119 Nueces St. and Idean Officer, 713 E. 6th St.
What: This is as diverse a slate of programming as any about how to use tech to solve community challenges, featuring a wide range of experts from the public and private sectors.
More Info: Click here

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Mark43 Partners With SPIDR Tech To Enhance Community Communications for Law Enforcement Agencies

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NEW YORK, NY—Mark43, a leading cloud-based public safety software provider, today announced that it is partnering with SPIDR Tech, a technology company that offers data-driven policing applications, to enable the best possible community relations for law enforcement agencies.

In order to continue building out the Mark43 platform offering, the company designs its software with integrations and innovative future use cases in mind. Mark43’s Records Management System (RMS) and Computer-Aided Dispatch (CAD) will be integrated with SPIDR Tech’s CAD Autoresponder and Victim Notifications to help law enforcement agencies automate communications to crime victims and reporting parties.

While Mark43 brings efficiency and flexibility to public safety data management, SPIDR Tech’s core product features reproduce customer service principles that have been successful for decades in the private sector. These include acknowledgment of customer communications, regular updates, and a feedback loop in the form of a mobile-friendly post-service survey.

For example, when an officer is dispatched to a 911 call, a text message is sent to the reporting party informing them the officer is en route and to notify the call taker if the location has changed. Crime victims would receive similar updates via email and text message that would provide them with more information regarding their crime report. Transparent communication such as this is essential throughout high-stress emergency situations. These communications help build trust and confidence, reduce administrative calls and complaints, decrease operational and personnel costs, and provide insightful customer data that supports data-driven policing initiatives.

By utilizing an open vendor-to-vendor API integration, the products will be connected at a level that allows customers to enjoy seamless functionality between both platforms. Through this integration, data is transferred through Mark43’s and SPIDR Tech’s systems in real-time, providing visibility as events occur for officers and reporting parties alike.

“We’re very excited to add this functionality to our platform offering to help agencies with their community outreach efforts.” said Scott Crouch, CEO & Co-Founder of Mark43. “We look forward to multiplying the existing efficiencies of Mark43 with new and innovative integrations like SPIDR Tech.”

“We share the belief that law enforcement agencies require the best technology available to them to be able to provide the best service they can to their communities.” said Rahul Sidhu, CEO & Co-Founder of SPIDR Tech. “We are excited to embark on that same mission with Mark43, and we look forward to modernizing law enforcement technology alongside them.”

“During my continual search for new law enforcement technologies, Mark43 and SPIDR Tech have independently proven themselves to be game-changing companies that provide real, innovative solutions for our profession,” said Keith Kauffman, Chief of Police at the Redondo Beach (CA) Police Department. “I’m excited to see the benefits for our communities as these two technological leaders work together to move the needle forward on efficiency and customer service.”

Attendees at the California Police Chiefs Association Training Symposium (March 6-10) in Santa Clara, California can visit Mark43’s booth #110 to learn more.  

Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety.

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