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Mark43 Signs to Implement Industry-Leading Public Safety Software Solution for California’s Parlier and Coalinga Police Departments

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Mark43 will deploy its industry-leading Computer-Aided Dispatch and Records Management System to aid the Parlier and Coalinga Police Departments in serving their communities

NEW YORK, NY, September 23, 2021 — Mark43, the leading cloud-native public safety software company, today announced that it will implement its single-platform Computer-Aided Dispatch (CAD) and Records Management System (RMS) for the Parlier and Coalinga Police Departments in Fresno County, California. The system will provide officers with a user-friendly dispatch and a report-writing tool that complies with California Incident-Based Reporting System (CIBRS) and National Incident-Based Reporting System (NIBRS) requirements. Both Coalinga PD and Parlier PD will also be implementing Mark43’s Analytics platform.

Mark43 was selected as the vendor of choice to transition from an on-premise legacy CAD/RMS platform to the region’s Mark43 cloud-native CAD/RMS and analytics software solution, led by the Fresno County Sheriff’s Office. The switch marks a major upgrade for the Departments as they look to maximize the time spent by officers serving their local communities, which boasts a combined population of over 28,000. As part of the Mark43 consortium, agencies will continue to be able to easily access data from other agencies within Fresno County, streamlining communication across agencies.

“As public safety needs continue to evolve, it is imperative that we adopt technology that allows us to keep pace,” said David Cerda, Chief of the Parlier Police Department. “With increased data-sharing capabilities, we are confident that the modern system implemented by Mark43 will save officers time and allow them to focus on serving their communities with integrity, courage, and innovation.”

“Information sharing is an important part of being able to serve our communities to the best of our ability,” said Coalinga Police Department Chief Darren Blevins. “Our partnership with Mark43 will allow us to stay ahead of the curve in public safety and devote more time to where it is needed the most.”

“Mark43 is committed to providing a flexible and agile technology solution for public safety agencies,” said Matthew Polega, Co-Founder and Head of Communications & Public Policy at Mark43. “We’re excited to partner with Parlier and Coalinga PD to support their mission of supporting their communities with modern and effective technology.”

Recently selected as a finalist in Fast Company’s 2021 World Changing Ideas, Mark43 partners with over 120 public safety agencies of all sizes in the U.S. and abroad and uses its platform to support the demands of any mission. By providing the fastest, most powerful technology available, Mark43 enables first responders to focus on their most important work–keeping communities safe.

About Mark43 

Mark43 builds the world’s most powerful public safety CAD, RMS, analytics, and property and evidence platform while providing industry-leading customer care. Public safety has changed in the last 30 years. Technology vendors haven’t. Mark43 provides a refreshing, proven, enterprise implementation experience and product for over 120 public safety agencies of all sizes, with a special competency for major agencies. The cloud-native products are built only with the most modern technologies and are constantly updated, guaranteeing that the platform always outpaces the rest of the market. For more information, visit www.mark43.com.

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Mark43 Launches Industry-Leading Computer-Aided Dispatch and Records Management System with the San Marino Police Department

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Mark43’s partnership with the San Marino Police Department will aid in management and reporting across the agency, enabling seamless law enforcement response

NEW YORK, NY, September 15, 2021 — Mark43, the leading cloud-native public safety software company, today announced that it has launched its innovative Computer-Aided Dispatch (CAD) and Records Management System (RMS) for the San Marino Police Department (SMPD) in Los Angeles County, California. With the adoption of Mark43’s industry-leading cloud-native RMS, Mark43 will enable the 30 sworn SMPD officers to seamlessly comply with the National Incident-Based Reporting System (NIBRS) and the California Incident-Based Reporting System (CIBRS).

Mark43’s RMS is proven to help agencies achieve a zero-percent error rate for NIBRS-compliant reporting. Additionally, the RMS will enable fast and accurate data collection, evidence management, improved analysis, and lightning-fast training across the SMPD, permitting agency members to spend less time writing reports and more time on the streets serving their community. Mark43’s powerful CAD requires minimal training, having been designed through thousands of hours of user shadowing to help designers develop the CAD to be a natural extension of the dispatcher, call taker, or in-field first responder during emergency response. The launch will also enable analytics and new mobile capabilities, like mobile field reporting, for the SMPD.

“The launch of Mark43’s technology will deliver enhanced tools for our dispatchers, records personnel, officers, and detectives,” said John Incontro, Chief of the San Marino Police Department. “This new software will provide the City and our community with the most up-to-date Computer-Aided Dispatch and Records Management System police services available.”

“Mark43 prides itself on being a state-of-the-art option for law enforcement agencies seeking to make the transition from a legacy technology vendor,” said Matt Portanova, Vice President of Deployments. “We are thrilled to work with the San Marino Police Department and provide them with the tech-forward support that they, and their community, deserve.”

About Mark43

Mark43 builds the world’s most powerful public safety CAD, RMS, analytics, and property and evidence platform while providing industry-leading customer care. Public safety has changed in the last 30 years. Technology vendors haven’t. Mark43 provides a refreshing, proven, enterprise implementation experience and product for over 120 public safety agencies of all sizes, with a special competency for major agencies. The cloud-native products are built only with the most modern technologies and are constantly updated, guaranteeing that the platform always outpaces the rest of the market. For more information, visit www.mark43.com.

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Mark43 Launches Cloud-Native Records Management System for Lehigh County’s Allentown Police Department and Bethlehem Police Department

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The implementation of Mark43’s award-winning platform will save each agency hours of administrative work, enabling officers to be on the streets serving the Lehigh County community

NEW YORK, NY, September 1, 2021—Mark43, the leading cloud-native public safety software provider, today announced the launch of its Records Management System (RMS) for the Allentown Police Department (APD) and the Bethlehem Police Department (BPD), joining 19 other local law enforcement agencies in the state of Pennsylvania. With this upgrade, APD and BPD will provide its emergency workers with tools to support enhanced emergency response.

In February 2020, Lehigh County announced that they had signed a $3.6 million contract to implement Mark43’s RMS in order to modernize the records management processes for 21 agencies in the area. The launch of Mark43’s RMS will provide efficient report-writing while streamlining property, evidence, and investigation management, as well as content management for videos, images and audio in the Lehigh County area. This upgrade to Mark43’s technology will save each respective department hours of administrative work, ensuring that APD and BPD members can spend time where it matters most–on the streets serving their communities.

Additionally, this move to Mark43’s RMS offers painless compliance with the FBI’s National Incident-Based Reporting System (NIBRS). With Mark43’s cloud-native technology, APD and BPD officers and agency employees can now easily access vital data quicker than ever, improving safety, situational awareness, and their ability to serve.

“We are proud in Lehigh County to implement an innovative and flexible program that can adjust to the needs of our law enforcement agencies and provide ongoing support,” said Lehigh County District Attorney Jim Martin. “I thank the Administration of Lehigh County, particularly the County Executive Phillips Armstrong, the Board of Commissioners and Rick Molchany, Director of General Services, for their support of the project.” 

“Lehigh County is Mark43’s first customer in Pennsylvania, joining 120 other agencies nationwide and globally,” Said Matthew Polega, Co-founder and Head of Communications and Public Policy at Mark43. “We’re thrilled at the opportunity to work with the Allentown and Bethlehem Police Departments, alongside the broader Lehigh County area.”

About Mark43

Mark43 builds the world’s most powerful public safety CAD, RMS, analytics, and property and evidence platform while providing industry-leading customer care. Public safety has changed in the last 30 years. Technology vendors haven’t. Mark43 provides a refreshing, proven, enterprise implementation experience and product for over 120 public safety agencies of all sizes, with a special competency for major agencies. The cloud-native products are built only with the most modern technologies and are constantly updated, guaranteeing that the platform always outpaces the rest of the market. For more information, visit www.mark43.com.

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Mark43 Announces Partnership with Location Technology Company what3words, Bringing Additional Precision and Accuracy to its Computer-Aided Dispatch

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With this partnership, Mark43 and what3words will enable shortened response times for first responders to remote or unknown locations across Mark43’s customer network

NEW YORK, NY, August 31, 2021 — Mark43, the leading cloud-native public safety software company, today announced that it has partnered with innovative location technology what3words. With this integration, Mark43 will offer public safety officials a more granular way to locate emergencies faster than ever before, using unique combinations of just three words. 

what3words will integrate with Mark43’s Computer-Aided Dispatch (CAD) to provide more specific insight into a response location. Additionally, Mark43’s location geocoding will be seamlessly enabled with what3words technology to allow for easy integration within the existing user-friendly Mark43 framework.

The addition of what3words’ technology supports Mark43’s goal of enabling cutting edge service for its public safety customers through a robust platform. what3words has divided the world into a grid of 10ft squares and given each square a unique combination of three random words: a what3words address. For example, a parking lot entrance might be titled, “///voice.gifted.agree,” or a specific stadium exit might be titled, “///invest.bridge.spicy.” Using a what3words address provides responders with a simple way to describe precisely where help is needed, allowing public safety officials to dispatch resources directly to the scene. This innovative technology ensures that people who may be struggling to communicate, are in a remote location, or have a low-quality call are still able to be found and assisted.

“Emergencies can happen anywhere, and at any time, which makes it critical to know exactly where to send help,” said Chris Sheldrick, co-founder and CEO of what3words. “When callers are in distress, describing their location can be difficult, which makes it all the more challenging for first responders to identify their exact location. We’re proud to be supporting Mark43 with their mission of ensuring first responders have the best tools to ensure they can do their jobs efficiently, and we’re excited to be able to make that more of a reality through this partnership.”

“Mark43 has always been committed to delivering the most modern and innovative software solutions for public safety agencies around the world,” said Matthew Polega, Co-founder and Head of Communications and Public Policy at Mark43. “In a high-pressure situation, every second counts. That’s why we are honored to partner with what3words to deliver an integration that allows public safety officials to respond to calls faster and with more precision than ever.”

Maintaining a global presence that consistently delivers an excellent customer experience, Mark43 continuously looks for additional ways to improve and bolster the capabilities of its technology. As public safety missions continue to evolve, Mark43 is dedicated to offering solutions for agencies anywhere, regardless of their size or mission.

 

About Mark43

Mark43 builds the world’s most powerful public safety CAD, RMS, analytics, and property and evidence platform while providing industry-leading customer care. Public safety has changed in the last 30 years. Technology vendors haven’t. Mark43 provides a refreshing, proven, enterprise implementation experience and product for over 120 public safety agencies of all sizes, with a special competency for major agencies. The cloud-native products are built only with the most modern technologies and are constantly updated, guaranteeing that the platform always outpaces the rest of the market. For more information, visit www.mark43.com.

 

About what3words

Co-founded in London in 2013 by Chris Sheldrick, what3words is the simplest way to talk about location. The system covers the entire world, never needs updating, and works offline. A what3words address is a human-friendly way to share very precise locations with other people, or to input them into platforms and machines such as ride-hailing apps or e-commerce checkouts. It is optimised for voice input and contains built-in error prevention to immediately identify and correct input mistakes.

The free what3words app, available for iOS and Android, and the online map enable people to find, share and navigate to what3words addresses in over 45 languages to date. Millions of what3words addresses are in use around the world, with thousands of businesses using them to save money, be more efficient and provide a better customer experience. what3words is integrated into apps, platforms and websites, with just a few lines of code. Products are available for free or for a nominal fee for qualifying NGOs. Its partners include Mercedes-Benz, Triumph Motorcycles, Premier Inn, the AA and many emergency services across the world.

what3words has a team of over 100 people, across offices in London UK, San-Francisco USA, Johannesburg ZA and Ulaanbaatar Mongolia. The company has raised over £80 million in capital from investors such as Intel, Aramex, Deutsche Bahn, Subaru and the Sony Investment Fund. 

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Mark43 Launches Cloud-Native Records Management System and Computer-Aided Dispatch for West Covina Police and Fire Departments

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NEW YORK, NY, July 28, 2021—Mark43, the leading cloud-native public safety software provider, today announced the launch of its Records Management System (RMS) and Computer-Aided Dispatch (CAD) for the West Covina Police Department (WCPD) and the West Covina Fire Department (WCFD) in Los Angeles County, California. With the upgrade, WCPD and WCFD will provide emergency workers with enhanced response in order to serve the LA County community.

The launch of Mark43’s RMS will provide efficient report-writing while streamlining property, evidence, and investigation management. Mark43’s CAD was designed through thousands of hours of user shadowing to be a natural extension of the dispatcher, call taker, or in-field first responder during emergency response. 

The move to the Mark43’s RMS offers painless compliance with the National Incident-Based Reporting System (NIBRS). Additionally, Mark43’s RMS allows for seamless data-sharing between the WCPD, resulting in quick collaboration across West Covina’s 90 sworn officers. Through Mark43’s cloud-native technology, WCFD and WCPD officers, firefighters, agency employees, and dispatchers can easily access vital data quicker than ever, improving safety, situational awareness, and the ability to serve their community.

“Equipping our first responders with modern technology is key in ensuring we can continue to best serve LA County,” said Chief Richard Bell of the West Covina Police Department. “Both the West Covina Police Department and West Covina Fire Department are empowered to focus their efforts on preventing crime and assisting community members with Mark43’s technology streamlining efforts across the board.”

“We’re thrilled to officially launch in West Covina,” said Matt Portanova, Vice President of Deployments at Mark43. “We look forward to working closely with the West Covina Police Department and the West Covina Fire Department to bring unparalleled support and technology to their missions.” 

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Mark43 Announces $101M in Series E Funding Led by The Spruce House Partnership and Tiger Global Management

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NEW YORK, NY (July 12, 2021) – Mark43, the leading cloud-native public safety software company, today announced $101 million in Series E funding led by The Spruce House Partnership and Tiger Global Management. The Radcliff Companies, Australia’s 29th Prime Minister Malcolm Turnbull, and former Lord Mayor of Sydney Lucy Turnbull also participated in this round. They joined Goldman Sachs, General Catalyst, Spark Capital, HighSage Ventures, and Avenir Capital in backing Mark43’s vision for the future of government technology. To date, the company has raised a total of $257 million to address the rapidly changing public safety market.

Mark43 is the platform of choice for major U.S. cities, including Atlanta, Washington D.C, San Antonio, and Seattle. In partnership with its customers, Mark43 will utilize the funding to develop new products that support community well-being and foster dialogue between public safety agencies and the communities they serve. Mark43 will also dedicate significant resources to amplifying technology’s role in helping public safety be more data-driven and adaptive to today’s challenges.

“Public safety in the United States is evolving more quickly than ever,” said Scott Crouch, CEO and co-founder of Mark43. “With this new capital and key public policy hires, we can continue delivering technology that improves the safety and quality of life for all.”

In keeping with this mission, Mark43 welcomed Ganesha Martin as its Vice President of Public Policy and Community Affairs. Martin is a change agent working at the intersection of diversity, law, and police reform. Her new role centers on uplifting police and citizen voices to create sustainable, structural change. Previously, Martin served as the Director of the Mayor’s Office of Criminal Justice in Baltimore and led Community Affairs and Compliance at the Baltimore Police Department.

“Mark43 is working to solve one of the most salient and nuanced challenges in American society today,” said Ben Stein, co-founder of The Spruce House Partnership. “Taking a differentiated, thoughtful approach to public safety, Mark43 has solidified its leadership in both the domestic and international public safety technology markets. We are honored to partner with Scott and the Mark43 team and to be a long-term, supportive partner as they continue to develop technology and software that will make communities around the world safer.”

The company will also continue to grow its international presence after signing a contract with the New South Wales Police Force in Australia, the third-largest police force in the English-speaking world. As the first vendor to implement a cloud-native platform with an international police agency, Mark43 will build on that momentum by establishing a new office in the United Kingdom and expanding the company’s Toronto office to support its presence in Canada.

With over 120 public safety agency customers across the U.S. and abroad, the company recently launched Mark43 RMS Essentials to address the largest and most underserved portion of the public safety market: agencies of 50 or fewer sworn personnel. Additionally, the company has continued to expand the capabilities of its platform, announcing its ability to support agencies using Microsoft Azure in addition to Amazon Web Services.

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Mark43 Signs to Implement Industry-Leading Software Solution For Scottsdale Police Department

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NEW YORK, NY, June 24, 2021 — Mark43, the leading cloud-native public safety software company, today announced that it will implement its single-platform Computer-Aided Dispatch (CAD) and Records Management System (RMS) for the Scottsdale Police Department in Arizona. After an exhaustive three-plus year selection process, Scottsdale Police Department has selected Mark43 for the full implementation of a new CAD / RMS, 13 interfaces, and a full data migration from the agency’s legacy systems.

The implementation of Mark43’s RMS will bring seamless data entry and faster reporting to Scottsdale PD’s 400 sworn officers. Thanks to thousands of hours of user research, Mark43’s CAD will be a natural extension of the dispatcher, call taker, and in-field first responder during an emergency response. Additionally, Scottsdale PD will implement Mark43 Analytics, which centralizes CAD and RMS data in real-time to enable agencies to make informed, data-driven decisions.

“The opportunity to partner with the Scottsdale Police Department is incredibly exciting,” said Matthew Polega, Co-Founder & Head of Communications and Public Policy at Mark43. “Public safety agencies need tools that can help them best serve their communities, and we’re honored to power Scottsdale PD’s ongoing commitment excellence, initiative, and integrity.” 

Mark43 partners with over 120 public safety agencies of all sizes in the U.S. and abroad and uses its platform to support the demands of any mission. By providing the fastest, most powerful technology available, Mark43 enables first responders to focus on their most important work–keeping communities safe.

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Mark43 to Deliver Cloud-Native CAD/RMS Solutions for New Mexico Department of Public Safety

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NEW YORK, NY, May 27, 2021 — Mark43, the leading cloud-native public safety software company, today announced that it has entered into an agreement to implement its Computer-Aided Dispatch (CAD) and Records Management System (RMS) with the New Mexico Department of Public Safety (NMDPS). The system will provide patrol officers with a flexible and user-friendly report-writing tool that complies with National Incident-Based Reporting System (NIBRS) requirements. Mark43’s unique cloud-native solution will integrate seamlessly with the NMDPS’s existing systems and applications to provide interoperability, reliability and scalability statewide.

To support its State Police operations and processes, the NMDPS was seeking a modern, state-of-the-art, commercial-off-the-shelf (COTS) software solution to integrate with its existing systems. Mark43 was selected over several other CAD/RMS providers to replace their existing CAD and in-house RMS to fulfill those needs for years to come. This switch to Mark43’s technology marks a continued commitment to modernization within the NMDPS, which serves the entire 121,000 square miles across all twelve of New Mexico’s districts. Additionally, the NMDPS aims to expand the offering to its fellow agencies throughout the state in an effort to enable seamless interoperability and shared data between jurisdictions.

“The landscape of public safety is rapidly changing, and we needed a tech solution that allows us to stay ahead of the curve,” said New Mexico State Police Chief Robert Thornton. “Our partnership with Mark43 and the scalability of the platform will allow New Mexico’s public safety agencies to achieve these goals for decades to come.”

“Mark43’s mission has always been to provide agencies with agile and effective systems that support public safety institutions and the communities they serve, which is why we are very excited to be working with the New Mexico Department of Public Safety,” said Matthew Polega, Co-Founder and Head of Communications and Public Policy at Mark43. “Our partnership will propel the department’s modernization initiative to provide the entire state with more effective and impactful technology.” 

Since its founding in 2012, over 120 public safety agencies across the U.S. and abroad have believed in Mark43’s vision for public safety. The company recently launched Mark43 RMS Essentials to address the largest and most underserved portion of the public safety market: agencies of 50 or fewer sworn personnel. Mark43 is committed to continuing the expansion of its platform capabilities, having recently announced its ability to now support agencies on Microsoft Azure in addition to Amazon Web Services.

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Mark43 Elevates Employee Benefits Offering with Competitive New Package that Includes College Loan Repayment Matching

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NEW YORK, NY, May 19, 2021 — On the tails of being named to Inc. magazine’s annual list of the Best Workplaces for 2021, Mark43, the leading cloud-native public safety software company, today announced a new, competitive benefits package available to all current and future Mark43 employees.

The mighty package competes with the likes of benefits packages offered by major technology organizations across the U.S. In addition to the current offerings of fully paid medical, dental, mental health, and vision coverage for employees and their families, included in the new offering is a generous 401k match, paid parental leave extended to up to 18-weeks for both primary and secondary caregivers, college loan repayment matching, and one-month paid sabbaticals for employees that have been with Mark43 for a minimum of five years. Understanding that an investment in sustaining a positive work culture helps to deliver better experiences for its partner public safety agencies–and the communities these agencies serve–Mark43 will continue to prioritize its employees’ benefits and wellbeing.

“As we look forward to returning to the office, Mark43 is more committed than ever to providing our employees and their families with holistic and comprehensive benefits, regardless of their tenure with the company,” said Steve Hoffman, VP of People at Mark43. “What defines a positive workplace has continued to evolve over the years, and ensuring our employees have the benefits that are meaningful to them and their families as they navigate life’s changes is of the utmost importance to us. Each of these benefits can have a huge impact for our employees. In particular, the college loan match addresses a greater societal issue, college loan debt, and the new benefit seeks to address that to jumpstart our current and future employees’ long term financial wellbeing.”

Mark43 is a leader in the public safety industry employing over 240 staff around the globe with offices in the U.S., Australia and Canada. Its mission is to deliver technology that improves the wellbeing and quality of life for all. At Mark43, these same values are upheld internally with the understanding that employee wellbeing is equally as important as its external mission. The company plans to continue expanding its global presence throughout 2021 with the vision of implementing its industry-leading technology globally to help bridge the gap between law enforcement and the communities they serve.

Those interested in career opportunities with Mark43 can visit Mark43.com/careers or reach out to jobs@mark43.com to learn more.

Mark43 RANKS AMONG HIGHEST-SCORING BUSINESSES ON INC. MAGAZINE’S ANNUAL LIST OF BEST WORKPLACES FOR 2021

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New York, NY (May 12, 2021) – Mark43 has been named to Inc. magazine’s annual list of the Best Workplaces for 2021. Hitting newsstands May 18 in the May/June 2021 issue, and as part of a prominent Inc.com feature, the list is the result of a wide-ranging and comprehensive measurement of American companies that have created exceptional workplaces and company culture whether teams are operating in person or remotely.

Purpose-built in the cloud, Mark43 provides the world’s most powerful public safety Computer-Aided Dispatch, Records Management, analytics, and property and evidence platform while providing industry-leading customer care. Mark43 understands that an investment in diversity and inclusion is an investment in creating a positive culture which, in the long run, helps to deliver better experiences for public safety agencies and the communities they serve. Mark43 focuses on its four core values when aiming to build the best products possible: Pursue Excellence, Include, Be Diligent, and Operate with Humility.

Collecting data from thousands of submissions, Inc. singled out 429 honorees this year. Each nominated company took part in an employee survey, conducted by Quantum Workplace, on topics including management effectiveness, perks, and fostering employee growth. The organization’s benefits were also audited to determine the company’s overall score and ranking. 

“It’s an honor to be recognized by Inc.’s Best Workplaces for 2021 list,” said Steve Hoffman, VP of People at Mark43. “At Mark43, we share a common goal of providing the top-of-the-line technology for supporting first responders and their communities, as well as a culture where employees can flourish and grow their careers, whether they are remote or in an office.”

“The definition of a positive workplace has changed drastically over the past year,” says Inc. magazine editor-in-chief Scott Omelianuk. “Stocked fridges and nap pods were no longer perks many companies could rely on once work went remote. So, this year’s list is even more important as it reveals organizations that continue to enrich the lives of its employees amid a pandemic.” 

Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety.

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