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Mark43 Integrates RapidSOS NG911 Clearinghouse into Platform’s Tools for Computer Aided Dispatch

07 August 2018   •   2 minute read

NEW YORK, NY — Mark43, the leading cloud-based public safety software company, today announced that it will be integrating with RapidSOS to provide emergency communications centers with Next Generation 911 (NG911) call location tracking technology.

More than 80% of 911 calls nationwide are made on cell phones, according to the National Emergency Number Association. However, most public safety agencies still rely on approximate locations from cell tower triangulation even when smartphone devices can provide exact GPS locations. Using the RapidSOS NG911 Clearinghouse, Mark43’s Computer Aided Dispatch (CAD) will display precise location data for wireless callers, enabling call takers, dispatchers, and first responders to pinpoint the scene of an incident in real time.

Mark43 CAD was purpose-built in the cloud and designed for quick and cost-effective interoperability with third-party systems and devices. The RapidSOS integration utilizes Mark43’s open API framework to seamlessly activate an additional layer of location data within the CAD’s existing map feature. Enhanced caller location data will increase situational awareness of active events, supplementing carrier-provided ALI data, agency-provided GIS and AVL information, as well as Google-integrated street and satellite views.

Soon, this integration will be readily available to any Mark43 CAD customer. Mark43 is dedicated to continuously incorporating emerging technologies into its platform in order to ensure that first responders are using the best and newest possible tools to keep communities safe. In the future, it may be possible to further integrate today’s mobile technologies to streamline emergency communication and police services. One example of upcoming development plans is to leverage additional RapidSOS data, such as local traffic information from Waze.

“In order to make our communities safer, we need to utilize all of today’s technological offerings to fill the gaps that have existed in public safety for far too long,” said Scott Crouch, CEO & Co-Founder of Mark43. “Our first responders can save thousands of lives by using the real-time location tracking that pizza delivery and ride-sharing services have had access to for years. By integrating the RapidSOS NG911 Clearinghouse into Mark43 CAD, we will be delivering the precise location data that first responders need and deserve.”

“We look forward to providing departments across the country with the technology needed to bring our existing emergency communications infrastructure into the 21st century,” stated RapidSOS General Manager of Public Safety Jeff Robertson. “Together with Mark43, we’re empowering our first responders with rich data that facilitates crucial speed and efficiency in emergency situations.”