NEW YORK, NY, October 15, 2019—Mark43, a leading cloud-based public safety software provider, today announced that the West Covina Police Department (WCPD) in Los Angeles County, California has signed to replace its legacy technology with Mark43’s single platform solution for a bi-directional, Records Management System (RMS) and Computer Aided Dispatch (CAD). Mark43’s RMS allows for efficient report writing, property and evidence management, case investigation management, and analytics in the cloud, hosted on Amazon Web Services (AWS) GovCloud, while the CAD seamlessly aggregates and displays data during emergency response. 

While WCPD has used their own platform, which was developed and has been maintained by the West Covina Services Group (WCSG), for more than 30 years, the tech-forward agency chose to partner with Mark43 for its full suite of modern capabilities, seamless compliance with the National Incident-Based Reporting System (NIBRS), and round-the-clock customer support. 

With Mark43’s cloud-based technology, dispatchers, officers, and agency employees across police and fire services can share, record, and analyze data at the click of a button. For officers out in the field, this means increased access to more robust data and urgent communications, which improves officer safety and mental health in the long-term, while increasing time spent engaging with their communities. In Washington D.C., for example, the Mark43 RMS helped cut the time it takes the average officer to complete an incident offense report by 80%, the equivalent of adding 110 new police officers to the force. 

Mark43 is devoted to building technology through a user-first approach, conducting thousands of ride-alongs to learn the needs of officers firsthand. Mark43 provides 24/7/365 technical support and will work closely with WCPD through regular site visits and user feedback to meet client-specific needs. As a technological hub for agencies, West Covina will also serve as a demo and training center for interactive meetings between Mark43 and partner agencies. 

While Mark43 is headquartered in New York, the company chose to place one of its 5 international offices in Los Angeles given its commitment to California agencies. WCPD joins over 70 signed agencies nationwide and a number of major California clients throughout the state. Built to seamlessly integrate with other technology partners, Mark43 is creating the most comprehensive ecosystem of public safety solutions available on the market today with over 30 tech partners.

“We are thrilled to provide a single platform solution for the West Covina Police Department and continue expanding in California.” said Matthew Polega, Co-Founder & Head of Marketing at Mark43. “We believe that a seamlessly combined CAD/RMS isn’t just the way of the future – it is the standard that can and should exist today. We look forward to working closely with WCPD to make dispatchers’ and first responders’ lives easier and bring unparalleled efficiency to their everyday workflows.” 

“We’ve always led by example, and we look forward to implementing Mark43 to bring about the next frontier in technological capabilities for law enforcement and officer preparedness,” said Chief Richard Bell of the West Covina Police Department. 

“Mark43’s integrated RMS and CAD software is the modern solution that we need,” said Lieutenant Ken Plunkett of the West Covina Police Department. “We are excited to work together on an impactful tech implementation that will help to keep our officers and communities safe.”

Mountain View, California and New York, New York – June 12, 2019 – Polaris Wireless, a provider of software-based wireless location solutions, today announced it is partnering with Mark43, a leading cloud-based public safety software provider, to integrate 3D location technology into computer-aided dispatch (CAD) systems for public safety organizations. This enables police and fire departments to track personnel and assets with pinpoint location, including indoors and in high-rise buildings, with floor level accuracy. This level of granularity in location tracking delivers enhanced situational awareness and improved operational efficiency, which in turn helps save lives and additional costs.

Mark43 CAD powers field response with a mobile unit view optimized for laptop or tablet use in vehicle. Built on the industry-leading AWS GovCloud, Mark43 works with police and fire departments to make sure web-connected units stay mobile in the cloud. With the additional functionality 3D Location provides, command and control centers can improve public safety operations such as directing firefighters to the correct floor in a structural fire or ensuring SWAT teams enter from the correct floor of a high-rise building. Even in more routine situations, such as tracking officers or equipment in a large municipal headquarters, 3D Location helps increase efficiency and allocate resources more wisely.

“Giving command and control centers full visibility into first responders’ locations is crucial when it comes to emergency dispatch, where every second counts,” said Scott Crouch, Mark43 Co-Founder and CEO. “We are always aiming to integrate the best possible capabilities into our suite of offerings, and we look forward to working with Polaris Wireless to increase safety and efficiency for our first responders.”

“Our 3D Location is enabling new use cases in public safety applications with our partnership and integration into Mark43 CAD systems,” said Amir Sattar, Senior Vice President of Operations for Polaris Wireless. “Dispatching police and firefighters to the precise location, including the correct floor number, represents a major advancement for public safety and a significant benefit for the communities they serve.”  

Mark43 is purpose-built in the cloud to support interoperability with third-party systems and devices. This enables the Mark43 CAD to seamlessly integrate with the Polaris Wireless 3D Location Platform, which is cloud-based and available to application developers via a standard Android and iOS Software Development Kit (SDK). The platform relies on Polaris Wireless’ innovative 3D location technology which is able to locate devices on the vertical axis within 3 meters, floor level, utilizing all available signals and sensor measurements combined with the company’s patented algorithms. By operating independently, or ‘over the top’, of wireless carrier networks, the platform is truly universal, enabling applications to locate any device on any network, an important consideration when police and fire departments operate devices across several networks.

Added Sattar, “Mark43 and Polaris Wireless are currently exploring opportunities to trial the application with public safety organizations and we look forward to measuring the tangible benefits that our combined solution delivers.”

Attendees at the NENA 2019 Event (June 14-19) in Orlando, Florida can visit Mark43’s booth #321 to learn more on June 16 and 17.

NEW YORK, NY— Mark43, the leading cloud-based public safety software
provider, today announced that the Addison Police Department has signed on to implement
Mark43’s cloud-based Records Management System (RMS) instead of legacy providers. The
Mark43 RMS supports a variety of law enforcement operations, including evidence collection,
police report writing, investigative work, and crime analysis.

Mark43’s RMS brings public safety into the future by enabling connections that may previously
not have existed. Within a department, the platform allows for data input from police officers,
911 dispatchers, and administrative personnel all in one place. Additionally, the cloud-based
system enables police officers to access or input data using their phones or computers out in
the field, saving them hours of report writing at a desk and providing invaluable information in
critical moments. Using the same software as nearby agencies also makes it easier for Addison
to share information with partner agencies.

The Mark43 RMS system is built to meet modern government standards for crime reporting
such as the National Incident-Based Reporting System (NIBRS), and will seamlessly integrate
with the agency’s existing systems and partners within the North Texas Emergency
Communication Center (NTECC), which serves the cities of Addison, Carrollton, Farmers
Branch, and Coppell. The technology, hosted on AWS GovCloud, is also compliant with the
Criminal Justice Information System (CJIS) and Service Organization Controls 2 (SOC 2).

This partnership comes in a time of dizzying momentum for Mark43 in which the company has
announced two new clients – Lafayette Parish in Louisiana and nearby Carrollton PD in Texas –
in the past two weeks alone. Over the past few months, Mark43 has also built out its ecosystem
of tech offerings by partnering with leading public safety tech providers including Callyo, SPIDR
Tech, and Carbyne. This combination of product and client growth signifies unprecedented and
meaningful change for the public safety industry as a whole.

“Above all, the Addison Police Department is dedicated to providing premier law enforcement
services to our community,” said Paul Spencer, Chief of the Addison Police Department. “Mark43 is giving us access to the same technology being used by our nation’s largest agencies
and, on top of that, guaranteeing constant updates to make sure service always improves.”

“We are proud to partner with Addison PD to drive public safety processes into the twenty-first
century,” said Scott Crouch, CEO & Co-Founder of Mark43. “Our RMS saves departments
countless hours per year on report writing. In public safety, those hours are mission-critical, and
we look forward to bringing much-needed efficiency to agencies everywhere.”

NEW YORK, NY—Mark43, a leading cloud-based public safety software provider, today announced that it is partnering with Callyo, a top mobile law enforcement software as a service (SaaS) company. The game-changing partnership is breaking down long-standing informational silos between investigators, the second-largest group within law enforcement, and other divisions within agencies such as patrol.  

Through this partnership, investigators using Callyo’s signature Investigative Suite will be able to integrate information with Mark43’s secure, cloud-based Records Management System (RMS). Mark43’s RMS allows for efficient report writing and case investigation management in the cloud. Meanwhile, Callyo provides a virtual phone network for law enforcement where investigators can securely make phone calls and record interviews, thus eliminating the need for inefficient methods such as buying several different burner phones.

By integrating their two systems, the companies are making connections that empower both police officers and investigators. The future includes bidirectional searching and viewing capabilities of the Mark43 RMS records in Callyo. Another upcoming functionality are notifications to investigators if a subject that they are interviewing with Callyo shows up in the Mark43 RMS as recently being pulled over or coming into contact with patrol.

By partnering with Callyo, which currently provides technology for investigators at over ten thousand law enforcement agencies, Mark43 is continuing to build out its open ecosystem of partners that seamlessly integrate into the Mark43 platform. Mark43 designs its platform with partnerships in mind and has recently integrated with SPIDR Tech, Carbyne, and RapidSOS to overhaul traditional inefficiencies in public safety tech.

Both startups are hosted on AWS GovCloud and have been featured as leading innovators on the GovTech 100. Since both companies are SaaS, the integration can be available immediately to entire customer base, at no additional cost for mutual customers.

“We are thrilled to add Callyo to our platform to provide a seamless experience for investigators,” said Scott Crouch, CEO & Co-Founder of Mark43. “Patrol officers and investigators are often dealing with the same suspects, and connecting our systems will enable greater investigative effectiveness, making it easier to bring cases to their rightful conclusions.”   

“We selected Mark43 to be the first RMS partner in our ecosystem of law enforcement services because of the company’s cutting-edge technology,” said Chris Bennett, Chief Product Officer & Founder of Callyo. “We are looking forward to expanding functionality and benefits for public safety by facilitating connections that have previously been impossible.”

NEW YORK, NY—Mark43, the leading cloud-based public safety software company, has launched a new partnership with the Lafayette Parish Communication District. This marks the first cloud based multi-agency Computer Aided Dispatch (CAD) in the state of Louisiana, bringing parish-wide data sharing for law enforcement, fire, and emergency medical services.

Mark43 CAD is hosted on Amazon Web Services (AWS) in compliance with Criminal Justice Information Services (CJIS) and SOC 2 security requirements. In addition to being secure, Mark43’s cloud technology is redundant, bringing essential flexibility to emergency services. Since the Lafayette Parish Communication District manages and oversees emergency calls for service and homeland security matters, Mark43’s cloud-based technology will be useful in keeping Public Safety Answering Points (PSAPs) up and running during situations like floods, hurricanes, ice storms and any other incidents.

The Lafayette Parish Communication District also selected Mark43 due to the cloud-based technology’s efficient and cost-effective benefits for dispatchers. One prominent example is Mark43 CAD’s configurable command line, which enables dispatchers to set up keyboard shortcuts in ways that are intuitive to their current workflows. This will reduce training costs and time, while boosting morale during the transition to a new system.

The partnership with the Lafayette Parish Communication District signals an important step in Mark43’s mission to drive industry progress. Over the past year, Mark43 has established new partnerships with over thirty tech-forward public safety departments, ranging in size from the Hawthorne Police Department in California to the Boston Police Department in Massachusetts, to replace antiquated systems with modern cloud-based software. Mark43 has also partnered with fellow industry-leading tech providers, including SPIDR Tech, Carbyne, and RapidSOS, in order to maximize product offerings and technological capabilities for clients.

“We are excited for the increased collaboration and flexibility that Mark43’s cloud technology will enable in our Parish today and in the years to come,” said Craig Stansbury, Director of the Lafayette Parish Communication District. “We are always working to equip our telecommunicators, dispatchers and emergency responders with the tools that they need to best serve and protect our communities. Now, they can share data effectively and securely within and across agencies whenever the need arises.”

“We are thrilled to power public safety processes for the entire Lafayette Parish Communication District,” commented Mark43 Co-Founder and CEO Scott Crouch. “Emergencies leave no room for inefficiency. That’s why we build our technology to support and connect everyone involved in the public safety process, from the dispatchers in the emergency communication centers to the first responders out in the field.”