Mark43, the leading public safety operations platform announced its partnership with the Toledo Police Department to implement its industry leading Records Management System and Insights. Offering an advanced analytics solution, for improved agency operations, officer efficiency and community response. The Toledo Police Department recently contracted with Mark43 for their records management. The Toledo Police Department serves 3,500 residents of Toledo.
According to Toledo Police Chief Pace by adopting Mark43’s cloud-native technology, the department is enhancing operational efficiency and unlocking real-time data to strengthen interagency communication and collaboration. He said other departments within the county are also using the Mark43 system and this puts them on the same page as other law enforcement. The interoperable and user-friendly RMS ensures real-time data updates and continuous connectivity, keeping officers and dispatch informed and mission-ready. Pace said it is important that all the police agencies are on the same platform.
This will enable working together to share reports such as helping the major crime team and major crash team where multiple law enforcement agencies are working together. “Mark43 has the integrity that I always wanted in a report management system” said Chief Pace. The new system creates a better management trail for tracking when a case goes to court. Pace also said the training for the Mark 43 system was very valuable and professional. The team at Mark43 noted that they were excited to work with Toledo and were pleased with how quickly everything came together to get started. There are over 25 agencies that use the Mark43 system throughout Oregon.
Original Story: https://www.oregoncoastbreakingnews.com/post/toledo-police-department-gets-new-reporting-system
Technological advancements have created opportunities for homeland security and national security professionals to significantly improve operational effectiveness. However, these innovations – uncrewed aircraft systems (UAS), bodycams, advanced mobile data terminals (MDTs), and more – are only as powerful as the data they can access and the systems with which they can integrate. Mark43’s trusted, mission-critical computer aided dispatch (CAD) and records management systems (RMS) solutions serve as the essential systems of record, ensuring these technologies operate with the most accurate, real-time information. By providing a secure, open API, Mark43 enhances seamless integration, allowing these tools to align with and leverage vital data for enhanced decision-making and response. This foundation not only simplifies the jobs of law enforcement and military members, but also amplifies the effectiveness of other technologies, ultimately improving public safety outcomes as well as national security.
In a recent Dawn of Autonomy podcast, two prominent public safety experts from Mark43, Banning Sweatland and Ganesha Martin, showcased how Mark43 equips law enforcement, first responders and defense personnel with enhanced CAD and RMS to ensure communities are protected and lives are safeguarded across the nation.
Meet the Experts
With a distinguished 20-year career in law enforcement, Banning Sweatland brings a wealth of practical experience to his role as SLG Business Development at Mark43. His journey began in the United States Marine Corps. He followed this with a stellar career in law enforcement, where he played a diverse range of roles including patrol, investigations and the integration of emerging technologies like drones and body cameras. Beyond his work at Mark43, Sweatland is a Board Member of the National Law Enforcement Officer Hall of Fame, a Texas Master Peace Officer and the host of the “Two Cops, One Donut” podcast.
As the VP of Public Policy and Community Affairs at Mark43, Ganesha Martin leverages her legal background and extensive experience in public safety to foster trust and accountability. Prior to joining Mark43, Martin held senior roles within the Baltimore City Police Department (the nation’s 8th largest) and the Mayor’s Office. Her current work focuses on forging connections between law enforcement, communities, and policymakers to promote transparency and enhance public trust.
These two experts provided invaluable insights into the challenges and opportunities facing public safety and defense agencies and the technological advancements that are changing operational battle rhythms and procedures for the better.
The Genesis of Innovation: Mark43’s Origin Story
Mark43 began with a profound understanding of the historical limitations and frustrations within public safety agencies. Recognizing the need to modernize outdated infrastructure and address the fragmented systems that often hinder cohesive operations, the company was founded with a clear mission: to transform how public safety agencies operate.
“The founders of Mark43 recognized that legacy systems were not meeting the demands of modern policing,” explained Martin. “They set out to create a solution that would empower agencies to operate more efficiently and effectively.” This vision led to the development of a cloud-native platform designed to unify workflows, enhance data sharing and improve decision-making capabilities. In short, Mark43 modernized the key tools routinely used by those on the front lines of public safety and defense: CAD and RMS.
Core Features and Capabilities: Foundations of a Robust Platform
Mark43 built its platforms on a set of core principles to add value, while maintaining ease of use, for those in the field. These principles include:
Cloud-Native Architecture
By leveraging the power of the cloud, Mark43 ensures agencies have access to the latest technology without the burden of managing complex infrastructure. This allows for seamless updates, enhanced security and greater scalability – all essential components for modern operations.
Unified Ecosystem
Mark43’s platform integrates CAD, RMS and advanced analytics tools into a single, unified environment. This eliminates the need for officers to navigate multiple systems and improves operational efficiency.
Mobile Accessibility
Recognizing the imperative that officers spend time in the community and aren’t stuck behind a desk, Mark43 offers mobile applications that allow responders to access critical information, complete reports, and process evidence from their smartphones or tablets. This means that they have the tools they need while on-the-go, saving time from driving to and from a station house and increasing visibility in the community. This is especially important in rural areas or any scenario where officers have to be far away from their car and its MDT.
Imagine an officer responding to a minor traffic accident. With Mark43’s RMS, instead of returning to the station to manually fill out a report, they can use the mobile application on their smartphone right at the scene. The system automatically populates fields with relevant information from CAD, such as location and time. The officer can quickly add details like vehicle descriptions and driver information, using voice-to-text for efficiency. They can also take photos of the scene with their phone, which are automatically uploaded and attached to the report. Because the information is synched across systems, by the time the officer gets back in their vehicle, the report is almost complete and ready for final review and submission. This significantly reduces administrative time and allows them to return to patrol more quickly.
Open API
Mark43’s open Application Programming Interface (API) allows for seamless integration with third-party systems and data sources. This plug-and-playability allows agencies to leverage existing technology partners while creating a more comprehensive view of their environment.
What’s New: A Deep Dive into Mark43’s Product Enhancements
Since its inception, Mark43 has continuously evolved its platform to meet the ever-changing needs of its users. Recent updates and enhancements showcase the company’s commitment to constant improvement.
Mark43 Insights
This artificial intelligence (AI)-enabled analytics platform empowers agencies to gain deeper insights into their operations, identify trends and make data-driven decisions. It allows administrators or city officials to quickly analyze data such as traffic stops on specific streets, clearance type, and citations generated. Mark43 Insights provides real-time information on patrol activities and areas needing more focus.
“Insights empowers agencies to move from reactive to proactive policing,” Martin explained. “By analyzing data, they can identify patterns and allocate resources more effectively.” This level of data analysis offers unprecedented improvements in terms of resource allocation and strategic decision-making for agencies.
Mobile CAD Enhancements
Mark43 has made significant improvements to its mobile CAD capabilities so dispatchers can manage incidents and communicate with responders from any location. These enhancements ensure that dispatchers can continue their work regardless of their physical location, which is especially useful during crises or in remote locations.
Sweatland emphasized that being able to run a person’s information directly from the field, with dispatch reading in real-time, would have been invaluable, especially in remote locations with unreliable radio communication. In recounting his experience as a rural sheriff patrolling over 920 square miles, said, “If I had my workphone with me and I had the first responder app downloaded on there…I wouldn’t even have to return to the car.”
“Mobile CAD provides critical support for officers, especially in rural locations,” he continued. “It ensures that they have the information they need at their fingertips, no matter where they are.” This enhanced mobility greatly improves response times and coordination.
Cybersecurity Solutions
Recognizing the growing threat of cyberattacks, the Mark43 platform comes with a range of cybersecurity protections designed to address ransomware and other malicious activities. Mark43 offers monitoring of systems to be proactive, as well as consulting and services at the same levels a corporation would use to protect its assets.
Martin emphasized, “Protecting sensitive data is paramount. Our cybersecurity solutions provide agencies with the tools and expertise they need to defend against cyber threats.” She noted the company was among the first to achieve FedRAMP High data security certification in their sector. In an age where cyberattacks remain a constant threat, this level of security is crucial for maintaining the integrity of public safety operations.
AI Integration
Mark43 leverages AI to automate tasks, improve report writing and enhance investigative capabilities. To help write reports and assist investigators, AI pulls together all the systems’ pieces (CAD, RMS, investigations, etc.). This AI integration not only streamlines administrative tasks but also provides investigators with powerful tools to analyze data and identify patterns.
BriefAI
Mark43 Brief AI allows field commanders or detectives to get a concise summary of relevant information. This both saves time and enhances situational awareness.
To illustrate the power of Brief AI, consider a detective investigating a string of burglaries. If the detective inputs a specific address into Mark43, Brief AI can quickly generate a summary of all past incidents at that location and in the surrounding area. The AI might identify a recurring pattern, such as forced entry through back windows during daylight hours, which suggests a specific modus operandi (MO). By highlighting this pattern, Brief AI enables the detective to quickly determine if the current incident fits the profile. This allows the detective to focus their investigation and eliminate irrelevant leads, ultimately saving valuable time and resources. This targeted approach not only accelerates the investigative process but also increases the likelihood of apprehending the suspect by recognizing and prioritizing specific criminal behaviors.
“Brief AI is a game-changer for investigators,” explained Sweatland. “It allows them to quickly sift through vast amounts of data and identify the most important information, enabling them to focus on the critical aspects of their cases.”
Real-World Impacts: A Case Study Highlighting Success
The true measure of any technology lies in its real-world impact. Mark43 has a proven track record of helping public safety agencies improve their operations and enhance community safety.
Fort Myers Police Department (FMPD) use of Mark43 CAD and RMS provides a recent example of how the platform made a transformative impact for a local community. During a severe hurricane that knocked out city-wide communications, the FMPD was able to maintain full operations thanks to Mark43’s cloud-native platform. Even when local communications systems failed, they maintained communications and assisted neighboring agencies whose communications were disrupted by leveraging the Mark43 platform to support their dispatch. This real-world scenario demonstrates the robustness, interoperability and reliability of the Mark43 platform, even in the face of extreme challenges. This is but one example of many.
The Future of Public Safety and Defense: A Vision for Tomorrow
As technology continues to advance, Mark43 remains committed to staying at the forefront of innovation for public safety and defense. The company is actively exploring new ways to leverage AI, machine learning and other emerging technologies to further enhance its platform to empower its users.
By prioritizing collaboration and the needs of the agencies it serves, Mark43 will continue to build a safer, more secure future for communities around the world.
“We are dedicated to working hand-in-hand with our partners in public safety and defense,” Martin said. “By listening to their needs and investing in cutting-edge technology, we can help them meet the challenges of today and tomorrow.”
Sweatland added, “Our ultimate goal is to provide law enforcement and defense personnel with the tools they need to protect our communities and keep us safe.”
Today, public safety agencies are over-worked, understaffed and stuck using outdated technology that can’t keep up with the growing needs of responders. Mark43’s unified, modern platform helps the entire public safety agency, from dispatch to analysis, work more effectively and efficiently—saving time, money, and most importantly, lives.
Original Story: https://www.auvsi.org/mark43-enhancing-public-safety-and-defense-through-trusted-technologies
NEW YORK – March 4, 2025 – Mark43, the leading public safety operations platform, today announced its partnership with the Toledo Police Department to implement its industry leading Records Management System (RMS) and Insights, an advanced analytics solution, for improved agency operations, officer efficiency and community response.
Under the leadership of Chief Michael Pace, the Toledo Police Department serves the 3,500 residents of Toledo, Oregon—a coastal community located in Lincoln County renowned for its rich lumber industry and fishing culture. By adopting Mark43’s cloud-native technology, the department is enhancing operational efficiency and unlocking real-time data to strengthen interagency communication and collaboration.
Bob Hughes, Chief Executive Officer at Mark43, said, “We are proud to partner with Chief Pace and the Toledo Police Department to deliver our intelligent modern records management system and advanced analytics solutions. With real-time data at their fingertips, officers can operate more efficiently, enhance situational awareness, and make informed decisions that protect their community. This partnership highlights how next-generation technology empowers agencies to maximize resources, streamline operations, and improve public safety outcomes.”
Powered by AWS GovCloud, Mark43 RMS offers premier resilience, mobility, and security, enabling Toledo officers to access and update records from anywhere, at any time. Michael Pace, Chief of the Toledo Police Department said, “With a cloud-native RMS, I can review and approve reports on the go, while officers can file reports and search warrants directly from the field—without having to take their eyes off the situation or return to the station. This level of accessibility will save so much time.”
The interoperable and user-friendly RMS ensures real-time data updates and continuous connectivity, keeping officers and dispatch informed and mission-ready. As Chief Pace noted, “With the increase in natural disasters, it’s critical that we have an integrated CAD and RMS. It makes interagency communications seamless—from our major crimes unit to our narcotics teams—enabling critical cooperation. As a small department, being able to integrate and work in lockstep with surrounding agencies is extremely important.”
The built-in compliance capabilities of Mark43 RMS reduce administrative workload, while ensuring NIBRS compliance and accurate reporting to the District Attorney’s office. “We are accredited through the Northwest Accreditation Alliance so there are a lot of things we must comply with from a reporting standpoint. Our current system is cumbersome and prone to errors—with Mark43 RMS, I can easily pull key data points for accreditation and NIBRS compliance. With Mark43, I know our information and data will be locked in to ensure accuracy and security. And, if things need to be changed, there is a clear audit trail and source of truth to ensure reports are complete and compliant,” said Chief Pace.
Mark43 Insights equips agencies with advanced analytics, driving data-informed decision-making on crime trends, resource allocation, and operational improvements. This will enable the Toledo PD to better allocate resources and get time back in the community. Chief Pace said, “Right now, I hand count all my cases and reports because I do not trust the analytics of our current CAD and RMS system. This adds up to countless hours spent on data verification instead of being out in the community. To have an RMS system with advanced analytics built in—that can produce crime mapping and resource allocation recommendations—it’s going to be a game changer and save a tremendous amount of time.”
Mark43 is committed to continuous innovation and collaboration to meet the evolving needs of our customers. By partnering with forward-thinking agencies like the Toledo PD, Mark43 is harnessing the power of collaboration to build a safer future for all. “As a law enforcement agency, we must prioritize progressive reform, accountability and transparency. It’s refreshing to partner with a company that not only understands these values but actively incorporates them into their products. Mark43 adapts and advances its offerings and products to meet the diverse requirements set by law and aligns with the evolving needs of our agencies. This type of collaboration and proactive approach is truly valuable to me as Chief,” shared Chief Pace.
To learn more about Mark43 RMS and Insights or to schedule a demo visit www.mark43.com.
In February 2024, Change Healthcare, a major medical billing and insurance processing company, was hit with a ransomware attack caused by stolen credentials and a lack of multifactor authentication. The breach compromised the health records and financial data of over 100 million people.
In a digital marketplace increasingly built on remote work, cloud services and third-party vendors, no organization is too big (or too small) to be a target for hackers, and the attack surface continues to grow. It’s essential for companies to carefully review and, as needed, revamp traditional access security measures. Below, members of Forbes Technology Council share essential lessons in modern access security that every organization, no matter its size or sector, would be wise to learn.
1. Employ A Zero-Standing Privilege Model
Employ a zero-standing privilege model—because most attackers do not break in; they log in. In the shared responsibility model of cloud security, access control is the main lever in the hands of organizations. By eliminating standing access, organizations can limit the otherwise drastic impact of identity compromise, making breaches a SOC event rather than a C-level event. – Atul Tulshibagwale, SGNL.ai
2. Consistently Carry Out Access Control Reviews And Security Tests
A key lesson organizations should learn is that most attacks occur through known vectors and techniques. This enforces the importance of diligently reviewing security hygiene. As it relates to access security, this means being consistent with access control reviews and proactive security testing to identify weaknesses, such as insecure passwords or privilege creep. The best defense is a good offense. – Daniel DeCloss, PlexTrac, Inc.
3. Pay Attention To Supply Chain Vulnerabilities
Recent attacks have showcased the need to pay ongoing attention to supply chain vulnerabilities. Organizations need to start holding software vendors to a higher standard. The software industry must establish a “best practices” framework to ensure they are doing their best for customers. The executive order that followed the attack on the Treasury Department emphasized the need for this. – Poornima DeBolle, Menlo Security
4. Implement Advanced Data Fragmentation
As cybercriminals increasingly target backup repositories, the key lesson is implementing advanced data fragmentation that cryptographically disperses data across multiple locations. This strategy ensures that compromised credentials or breached storage only yield unintelligible fragments that cannot be reassembled without proper authorization and encryption keys. – Greg Salvato, TouchPoint One
5. Automate Employee Access
The complexity and interconnectedness of modern business applications require proactive visibility and continuous controls monitoring, with the ability to automate this process throughout the identity life cycle. As employees join, move within and leave an organization, their access rights must be continuously governed and analyzed for risks. A simple oversight can lead to a major data breach. – Piyush Pandey, Pathlock
6. Move Toward Passwordless Practices
Access is a key ingredient that drives up risk and directly impacts employee satisfaction and enablement. And passwords are the “front door” to access-related challenges. Knowing this, cybersecurity teams should boldly move toward passwordless practices across their environment, leveraging a rare win-win opportunity to reduce multiple high-risk concerns while improving the employee experience. – Kim Bozzella, Protiviti
7. Implement Multichannel Phishing Protection
Phishing attacks have evolved beyond simple email scams into sophisticated multichannel operations targeting collaboration tools (like Teams), mobile devices and Web messaging (for example, LinkedIn). Organizations need real-time protection across all communication channels, as traditional email security alone isn’t enough. AI-powered detection tools that cover all platforms block threats before they succeed. – Patrick Harr, SlashNext
8. Maintain A Balance Of Security, Usability And Scalability
I think the lesson organizations should learn from the cyberattacks that targeted access security is evident: Workforce access management is a challenge for organizations because they need to balance security, usability and scalability. Getting any one of those wrong can either slow down real users or let attackers in. Access solutions built for convenience or created by generalists won’t be enough. – Jim Taylor, RSA Security
9. Adopt A Cloud-Native Platform
Adopting a cloud-native platform to secure data and networks offers the advantage of real-time security updates and comprehensive protection across networks. To further strengthen cybersecurity systems, implement password protection for sensitive files, restrict access to authorized personnel and prioritize consistent cyber hygiene practices across the organization. – Matthew Polega, Mark43
10. Adopt The Least-Privilege Principle
Breaches happen when workforces access company assets, making them vulnerable to attacks. Adopt a principle of least privilege so that employees have access only to the information necessary for their role, reserving confidential assets for only a select few. Additionally, consistently enforcing least privilege allows security teams to better predict patterns of usage and identify anomalies more quickly. – Matthew Peters, CAI
11. Invest In Advanced Visibility And Analytics
A key lesson is the need to focus on access visibility. Organizations can’t protect what they can’t see. Access paths—such as direct, distributed and AI-driven—are not managed by a single system. To tackle evolving threats, companies should invest in advanced visibility, utilize AI for insights and implement graph-based analytics to better protect assets and respond in today’s complex digital landscape. – Jagadeesh Kunda, Oleria Corporation
12. Take Human Nature Into Consideration When Designing Security Systems
Organizations must treat access security as a behavioral challenge, not just a technical one. Instead of adding controls that employees bypass, design security that works with human nature—make secure paths feel faster than workarounds and use AI to suggest natural access levels. When protecting security feels easier than breaking it, compliance follows. – Achraf Golli, Quizard
13. Shift To Dynamic, Context-Aware Access
Recent cyberattacks reveal that static access controls are a liability. Organizations must shift to dynamic, context-aware access—adapting permissions in real time based on user behavior, location and risk signals. Static multifactor authentication isn’t enough; combine it with adaptive authentication and just-in-time access to limit exposure windows. This fluid security is critical to outpace evolving threats. – Deepak Gupta, Cars24 Financial Services
14. Teach Your Team About Social Engineering
Most successful breaches are still caused by human error. Social engineering is operationalized more frequently than exploitation of vulnerabilities or misconfigurations. Access security should start with educating the workforce, followed by robust access control following the principle of least privilege, proper monitoring and segmentation to reduce lateral movement and escalation. – Austin Berglas, at BlueVoyant
15. Implement AI-Based Defenses
Current threats are increasingly sophisticated and can exploit weaknesses in human oversight. Implementing AI-based defenses that analyze large datasets in real time, detect new attack methods like advanced phishing, and learn from each incident helps organizations detect and respond to threats more effectively. – Andrey Kalyuzhnyy, 8allocate
16. Consider CSMA
Cybersecurity mesh architecture can be a key strategy here, as it decentralizes security controls and integrates them across all assets and endpoints, regardless of their location. With CSMA, an organization can ensure access security by applying consistent and contextual policies across its entire infrastructure, ensuring that only authorized users have access to critical systems and data. – Eran Zilberman, Cyclops Security
17. Develop A Holistic Cybersecurity Management Approach
Recent cyberattacks have shown that a lack of visibility into access security leads to vulnerabilities. CISOs with a holistic cybersecurity management approach gain real-time insights into access controls and user behaviors. With continuous monitoring, performance metrics and analytics, leaders can proactively detect risks, enforce least privilege and strengthen their security posture. – Sivan Tehila, Onyxia Cyber
18. Thoroughly Cover The Basics
Basic cyber hygiene was and still is the No. 1 priority for security teams. This includes ensuring all systems are accessed only through a managed SSO/identity provider—not passwords—using authorized browsers and two-factor authentication. Most importantly, these practices must also apply to C-level executives and security teams. That alone is enough to block almost all high-profile attacks. – Arie Abramovici, Exodigo AI
19. Ensure No Single Person Holds ‘The Keys To The Kingdom’
The safest way to secure something is to unplug it from the network. The second-safest way to secure something is to distribute the keys among many responsible individuals so that no single person holds “the keys to the kingdom.” No matter the technology—MFA, scans, encryption—most breaches happen because one person is compromised. The more distributed the keys, the stronger the security. – Shangyan Li, GrubMarket Inc.
Original Story: https://www.forbes.com/councils/forbestechcouncil/2025/02/28/19-essential-access-security-lessons-from-tech-experts/
NEW YORK – February 24, 2025 – Mark43 has been selected to modernize the National Institutes of Health (NIH) Division of Emergency Management public safety technology systems, under a contract awarded to SNO Corp. (‘SNO’). As part of this effort, the NIH Division of Emergency Management will implement Mark43’s cloud-native public safety software platform, inclusive of its Computer-Aided Dispatch (CAD), Records Management System (RMS), OnScene (mobile application) and Insights (advanced analytics).
The NIH Division of Emergency Management is responsible for protecting scientific research, testing and highly sensitive facilities that handle infectious diseases, radiation and biohazards—across three federal campuses including the Bethesda Main/Satellites Campus and Fort Detrick Laboratories in Maryland, and the Rocky Mountain Laboratories in Montana. As demonstrated during the COVID pandemic, the NIH’s research, innovations and solutions play a critical role on national security and intelligence. This creates a unique and complex imperative for the Division of Emergency Management, as they work to safeguard the federal campuses and keep their officers safe. Moderntechnology will support the division’s mission critical operational response capabilities.
Bob Hughes, Chief Executive Officer at Mark43 said, “We are honored to bring the Mark43 intelligent platform to the National Institutes of Health Division of Emergency Management. With our FedRAMP High Authorization, federal agencies can rely on Mark43 for premier security and mission-ready public safety technology. We are proud to support our customers with modern technology so they can respond quicker, act faster and keep people safer.”
Abhi Patwardhan (Co-Founder and President), Abhijit Walvekar (Co-Founder and Chief Operating Officer), and Debbie Rieger (EVP, Contracts and Strategy) at SNO Corp. said, “Partnerships like this are critical for the future of public safety technology. By combining our five decades of federal procurement, implementation, and technology expertise with Mark43’s leading operations platform capabilities, we will deliver best-in-class, secure solutions for the NIH Division of Emergency Management. We have a proven track record of delivering cutting-edge software and are confident that the Mark43 product suite will meet the unique needs of the division. It’s an honor to support this essential work, as we look to continue this strategic collaboration with Mark43 across the local, state, and federal levels.”
Patty Trexler, Vice President and General Manager of Federal and Emerging Markets at Mark43 said, “We are excited to partner with the NIH Division of Emergency Management to bring Mark43 CAD, RMS, OnScene, and Insights to their campuses. By joining forces with SNO, officers will have access to our interoperable and integrated solution powered by real-time advanced analytics, enhancing cross-division decision-making, crime prevention, and officer safety. We are privileged to provide our modern technology platform to the NIH Division of Emergency Management to support the safety of their federal campuses.”
The Mark43 intelligent platform for public safety operations will equip the NIH Division of Emergency Management with powerful, cloud-native solutions designed to enhance safety, efficiency and collaboration. Mark43 CAD acts as an intuitive extension of telecommunicators and first responders, ensuring seamless emergency response. Mark43 RMS enables real-time data updates and connectivity, keeping personnel informed and mission ready. Mark43 OnScene, a mobile application, delivers unparalleled situational awareness with officer GPS tracking for enhanced coordination and safety. Mark43 Insights equips agencies with advanced analytics, driving data-informed decision-making on crime trends, dispatch performance, and operational improvements.
As a full-service technology company within the commercial and public sectors, SNO offers project management, quality assurance, and implementation support of cloud software to federal customers including the U.S. Department of Housing and Urban Development, the Federal Deposit Insurance Corporation, and the U.S. Department of Homeland Security.
This award represents a significant milestone for SNO and Mark43, as they continue to strategically collaborate to support federal agencies with modern technology solutions.
NEW YORK – February 20, 2025– Mark43, the leading mission-critical public safety software provider, today announced its partnership with the San Diego Sheriff’s Office to implement its industry-leading cloud-native computer-aided dispatch (CAD) system. This partnership is a significant milestone for San Diego County, which serves more than 3.2 million residents, as it will enhance emergency response, streamline operations and improve community safety.
The San Diego Sheriff’s Office selected Mark43 following a rigorous 28-day pilot program. During the pilot, Mark43 successfully operationalized its CAD in under three days within a testing environment, validating the agility and power of the Mark43 platform to rapidly deploy critical public safety technology. The San Diego Sheriff’s Office now joins a growing number of agencies that trust Mark43 to support their mission of keeping communities safe.
“Partnering with Mark43 to bring their CAD to the San Diego Sheriff’s Office marks a major advancement in our operations,” said Kelly A. Martinez, Sheriff of San Diego County. “This new dispatch system will enhance our ability to respond quickly and precisely to emergencies, both now and in the face of future challenges. This collaboration is about more than just technology—Mark43 is a real partner in helping us deliver faster, more effective service to our residents.”
Ashish “Yosh” Kakkad, Chief Technology Officer of the San Diego Sheriff’s Office, said: “Mark43 CAD is a game-changer for our operations. The system’s intuitive design and real-time capabilities will greatly enhance our ability to respond to emergencies faster and with more accuracy. The platform’s cloud-native architecture not only provides unmatched resilience and security but also positions us to adapt seamlessly to future needs. With Mark43, we are not just investing in technology; we are investing in a solution that will empower our dispatchers and deputies to better serve San Diego County with speed, precision, and efficiency.”
Chief Executive Officer Bob Hughes of Mark43 said, “We are honored to partner with the San Diego Sheriff’s Office to bring our modern CAD to an agency that serves one of the largest and most diverse counties in the country. Our mission is to equip public safety agencies with the best tools available, and this partnership showcases how Mark43 CAD can transform operations quickly and effectively.”
Mark43’s CAD system is designed to streamline emergency response by providing dispatchers and field personnel with real-time, actionable data. The platform’s cloud-native infrastructure ensures resilience, security, and scalability—allowing agencies to operate efficiently even during periods of high demand or in the wake of natural disasters.
This partnership will modernize its dispatch capabilities, facilitating faster decision-making and more effective resource deployment. The system is built for maximum interoperability, enabling data sharing across public safety departments and with neighboring agencies to improve collaboration and coordination.
By investing in modern public safety technology, the San Diego Sheriff’s Office continues to demonstrate its commitment to enhancing the safety of its community. This upgrade further positions the agency at the forefront of public safety innovation, empowering first responders with the tools they need to protect and serve their communities. The San Diego Sheriff’s Office now joins a growing number of leading California agencies that trust Mark43 in their mission of keeping their communities safe.
NEW YORK—February 6, 2025— Mark43, the leading public safety operations platform, today announced an integration with Revir Technologies, Inc. (‘Revir’), to bring together Mark43’s cloud-native, open architecture CAD, OnScene, RMS, Booking, and Insights with Revir’s intelligence and digital evidence management platform, Scout.
Mark43 delivers open, end-to-end, integrated software solutions that empower agencies to leverage best-in-class technologies to work faster and smarter and keep their communities safer. This ensures agencies can quickly adapt to evolving operational demands while maintaining security, accuracy and reliability.
Through automated workflows, Revir’s Scout simplifies the collection, storage, security, search, and sharing of digital evidence. This enables special agents, prosecutors, intelligence analysts and other public safety professionals to cut down the time spent on certain workflows and mundane tasks by 7x-500x, driving 10x+ ROIs. This integration will deliver enhanced case and evidence management for federal, state, and local agencies, reinforcing Mark43’s commitment to working with premier partners to deliver an open, connected public safety ecosystem. Integrations like this improve efficiency, intelligence-sharing and operational effectiveness.
“Public safety agencies are facing nationwide staffing shortages while being expected to do more with fewer resources. The overwhelming increase of digital assets requiring investigation adds to their burden, leading to backlogged cases and operational challenges. The Mark43 intelligent platform is purpose-built to streamline workflows, save time, and accelerate investigations. By collaborating with Revir, we’re further enhancing the case, investigation and digital evidence management process available to our customers, enabling first responders to return to the community where they’re needed most,” said Wendy Gilbert, Senior Vice President of Product at Mark43.
This strategic collaboration will support mission-critical investigations and operations including search for missing persons, human trafficking, crimes against children, narcotics task forces, and transnational cartels. It will also support offices with complex investigations such as inspector generals, environmental and regulatory agencies.
“We are excited to partner with the leading cloud-native CAD and RMS provider. Mark43 continues to be an agent of innovation and modernization for federal, state, and local agencies,” commentedMarc Messina,CEO of Revir Technologies. “The integration between Mark43 Case Management and Scout will serve as a force multiplier for public safety agencies. We are both committed to advancing the mission-critical work of our customers, and we are pleased to collaborate on this essential digital evidence ecosystem for public safety agencies nationwide.”
Mark43 and Revir are committed to delivering a seamless case, investigation and digital evidence management experience that advances the mission of public safety agencies and the safety of the communities they serve.
About Revir Technologies, Inc.
Revir Technologies, based in Austin, Texas, builds next-generation solutions for government that deliver compliance and significant efficiency gains. The company delivers the leading industry solution for digital evidence management. engineered for AWS GovCloud (US) and global regions. Revir also delivers intelligence solutions for DoD/IC. More information can be found at revir.ai.
NEW YORK – February 3, 2025 – Mark43, the leading public safety operations platform, today announced a new partnership with MissionRT marking a significant milestone as MissionRT becomes an authorized reseller of Mark43’s cloud-native, open-ecosystem Computer-Aided Dispatch (CAD), Records Management System (RMS), OnScene (mobile app) and Insights (advanced analytics).
Mark43 delivers an open, end-to-end, integrated software solution that empowers agencies to leverage best-in-class technologies to work faster and smarter, and keep their communities safer. Now, in partnership with MissionRT— a provider of advanced software, hardware and innovative tools for State, Local, and Federal markets— public safety agencies nationwide will benefit from a streamlined technology procurement process. This partnership fosters a collaborative ecosystem where advanced technology solutions unite to deliver the most effective offerings for public safety agencies.
Mark43’s open architecture allows for the seamless combination of best-in-class technologies across public safety operations, ensuring agencies have access to real-time, mission-critical information whenever and wherever they need it. By leveraging collective expertise, Mark43 and MissionRT are supporting public safety agencies in accelerating innovation and empowering more informed, strategic decisions to enhance operational efficiency and overall effectiveness.
Tim Merrigan, Chief Customer Officer at Mark43 said, “We’re excited to partner with MissionRT, a company that shares our commitment to mission-critical public safety technology. With extensive expertise in regulated industries, their team will help deliver Mark43 solutions to law enforcement and first responders more efficiently. Together, we’ll maximize impact, providing time-saving technology that allows first responders to focus on their communities. Mark43 is proud to deliver an open ecosystem and be a trusted partner in providing these vital solutions.”
Richard E. Coleman II, Founder and CEO of Mission RT said, “By integrating Mark43’s modern, cloud-native technology with our extensive advisory network and industry expertise, we’re empowering agencies at every level with unparalleled tools and resources. At MissionRT we bring mission ready technologies to the heroes that need them most and with Mark43’s FedRAMP High Authorization, they are more ready than ever to support agencies at every level. Together, we streamline procurement and deliver cohesive, integrated solutions that elevate operational efficiency—ultimately strengthening the communities these agencies serve.”
Kevin Vereen, Ret. Lieutenant General U.S. Army and MissionRT Advisory Board Member said, “Together, MissionRT and Mark43 are transforming the operational landscape for federal public safety agencies. Through this partnership, we are delivering next-generation tools and unmatched support to federal agencies, enhancing the efficiency and effectiveness of agencies at every level. Partnerships like this are essential for advancing the public safety profession, serving as a force multiplier for federal agencies and the communities they safeguard.”
Mark43, the intelligent platform for public safety, provides first responders with powerful, cloud-native solutions designed to enhance safety, efficiency and collaboration. Mark43 CAD acts as an intuitive extension of telecommunicators and first responders, ensuring seamless emergency response. Mark43 RMS enables real-time data updates and connectivity, keeping personnel informed and mission ready. Mark43 OnScene, a mobile application, delivers unparalleled situational awareness with officer GPS tracking for enhanced coordination and safety. Mark43 Insights equips agencies with advanced analytics, driving data-informed decision-making on crime trends, dispatch performance, and operational improvements.
By partnering with MissionRT, Mark43 is expanding access to these mission-critical solutions, making it easier for agencies to adopt and integrate modern, cloud-native technology. MissionRT’s expertise in technology procurement and advisory services ensures agencies can identify and implement the right tools without unnecessary complexity. This collaboration streamlines the buying process, allowing public safety agencies to focus on what matters most—serving and protecting their communities.
To learn more about how Mark43 is partnering with leading industry experts and vendors for enhanced offerings visit: https://mark43.com/resources/partners/.
About MissionRT
At MissionRT, we are committed to supporting and empowering our customers in their mission to protect and serve. We equip our customers with the mission ready solutions they need to enable the nations heroes, protect our communities and build a safer world. From advanced weapon detection systems to state-of-the-art tethered drones, our solutions are designed to enhance safety, security, and operational effectiveness across a wide range of agencies and departments. Visit www.missionrt.com to learn more.
NEW YORK – January 30, 2024 – Mark43, the leading mission-critical public safety platform, announced today its commitment to the Cybersecurity and Infrastructure Security Agency’s (CISA) Secure by Design Pledge. By signing on to this initiative, Mark43 continues to lead the industry in its premier security posture, underscoring its commitment to delivering a safe, secure and resilient public safety platform for its customers.
The Secure by Design Pledge encourages technology vendors to develop products that inherently protect against malicious cyber actors. This involves conducting rigorous risk assessments to proactively identify and mitigate prevalent cyber threats and implementing robust controls to safeguard critical systems and data.
Lawrence F. Zorio III, Chief Information Security Officer at Mark43 said, “Our security offerings are already deeply aligned with the Secure by Design framework, making this pledge a natural step for us. As leaders in the public safety technology sector, we are committed to providing first responders with resilient and secure products that proactively protect against the most significant threats and vulnerabilities. We are honored to join more than 260 vendors in the CISA Secure by Design ecosystem as we prioritize investments in our premier security controls and frameworks.”
Bob Hughes, Chief Executive Officer at Mark43 said, “Public safety agencies continue to fall victim to cyberattacks, disrupting their ability to respond and keep their communities safe. Combating these bad actors is not just about protecting data; it’s about safeguarding lives and ensuring the uninterrupted operation of emergency response systems, like CAD and RMS. Our intelligent platform for public safety brings best-in-class security controls to ensure our customers are proactively safeguarding their mission-critical operations. Joining the CISA Secure by Design Pledge underscores our commitment to a higher security standard in public safety.”
Mark43 has proactively prioritized investments to address growing cyber threats and malicious actors. In the Mark43 2025 U.S. Public Safety Trends Report, new research surveying law enforcement found that 84% faced a cybersecurity issue in the last year further demonstrating the necessity of stronger security across public safety agencies. Mark43 is committed to aligning its product portfolio and roadmap with the Secure by Design framework and best practices to enhance protection and mitigate risk.
This pledge builds on Mark43’s existing premier security controls with FedRAMP and StateRAMP High Authorization, CJIS, NIST, SOC2 and SOC3. To learn more about the Mark43 security offerings, visit www.mark43.com/platform/security-compliance/.
