NEW YORK – April 2, 2025 – Mark43, the leading public safety operations platform, today announced that the Port of San Diego Harbor Police Department (Harbor Police) has chosen to upgrade to its industry-leading cloud-native computer-aided dispatch (CAD), OnScene (mobile application), and Insights (advanced analytics) to enhance emergency response and port security. This technology upgrade reinforces Harbor Police’s commitment to next-generation public safety technology, building on the San Diego Sheriff’s Office partnership with Mark43 announced earlier this year. By adopting Mark43’s open, end-to-end, integrated software solution, Harbor Police will be equipped with best-in-class tools to work faster, make data-driven decisions and ensure the safety of both responders and the community.
Harbor Police, with a dedicated team of 142 sworn officers, serves as the primary law enforcement agency for the Port of San Diego. The department safeguards the inland shoreline, San Diego International Airport, and critical maritime operations and marine firefighting on San Diego Bay. With a mission to ensure public safety and uphold the law, Harbor Police plays a vital role in protecting this diverse and dynamic region, spanning the jurisdictions of Chula Vista, Coronado, Imperial Beach, National City and San Diego. Harbor Police also works closely with neighboring police departments in these jurisdictions, ensuring seamless collaboration and coordination across agencies to enhance regional security and emergency response.
Bob Hughes, Chief Executive Officer at Mark43 said, “We’re honored to provide Harbor Police with technology that enables faster decision making, smarter coordination and safer response—both on land and in the water. Our intuitive and reliable platform ensures officers have the information they need, when they need it, so they can focus on protecting their community. We’re proud to partner with Chief Fernandez and her outstanding team to enhance their public safety across the region.”
Chief Magda Fernandez of the Port of San Diego Harbor Police Department shared, “Our first responders wear many hats—they’re both law enforcement officers and firefighters— which means they need technology that keeps up. Whether responding to an airport emergency or a maritime incident, our teams need real-time information at their fingertips. Mark43 CAD will give our dispatchers and officers the critical data they need—faster and seamlessly—so they can make better decisions, stay safe, and serve our community more effectively. This investment is a force multiplier, enabling our officers and responders to save time, work smarter and support better public safety outcomes.”
“Our current CAD system has been in place for over two decades and no longer meets the evolving needs of Harbor Police. An upgrade was essential,” said Captain Christopher Woodward, of the Port of San Diego Harbor Police Department. “We’re incredibly excited about the modern, cloud-native technology that Mark43 brings. With a faster, more intuitive system, our officers will spend less time on administrative tasks and more time in the field where they’re needed most. The interoperable and scalable CAD, designed to support both police and fire calls for service, along with advanced GIS mapping, will help us respond more efficiently and make better informed decisions in real-time. This upgrade will strengthen our ability to protect our region and collaborate seamlessly with neighboring agencies.”
Harbor Police will leverage Mark43 CAD to streamline emergency response by providing dispatchers and field personnel with real-time, actionable data. The cloud-native infrastructure ensures resilience, security, and scalability—allowing Harbor Police to operate efficiently and respond to every type of call.
In parallel to Mark43 CAD, Harbor Police will deploy Mark43 OnScene, a mobile application that delivers unparalleled situational awareness with officer GPS tracking for enhanced coordination and safety. Chief Technology Officer, Tracey Sandberg, of the Port of San Diego shared, “Unlike traditional departments, nearly 60% of Harbor Police operates on foot, by boat or outside a patrol vehicle, with dispatch only accessible via radio or cell phone. OnScene puts CAD and call data directly in officers’ hands, connecting them to the information they need.” Captain Woodward added, “Now, officers will have access to real-time, mission-critical data before they arrive on scene, empowering them to make the best decisions in the field.”
The technology upgrade will also include Mark43 Insights, advanced analytics for informed decision-making and operational improvements. “We’re coordinating and communicating across several units simultaneously, whether it be our Maritime Tactical Team, Airport Patrol or Homeland Security, which requires seamless information sharing,” shared Captain Woodward. “Our legacy CAD system lacks important analytics capabilities, and the manual process makes it difficult to make quick, informed decisions. With this data at our fingertips through Mark43, we become a lot nimbler in real-time response as well as preempting future threats. We’ll also have access to data we’ve never seen before, which is a huge step forward for our compliance and reporting capabilities.”
This technology investment marks a significant milestone for San Diego County, as Harbor Police and San Diego Sheriff’s Office work together for smarter, faster and more strategic public safety. “The ease of use and seamless data sharing capabilities through Mark43 will improve our interagency communication, powering collaboration, strategic response and precision policing across San Diego County,” shared Chief Fernandez.
To learn more about how Mark43 is partnering with leading public safety agencies for improved community outcomes across California, visit www.mark43.com.
Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety.
