Skip to content

Mark43’s cutting-edge records management system launches with the Warren Ohio Police Department

Industry-leading cloud-native records management system will now save hours of administrative work so officers can spend more time in the field supporting their community
15 December 2023   •   3 minute read

NEW YORK — December 15, 2023 – Mark43, the leading cloud-native public safety company, today announced the official deployment of its records management system (RMS), case management module and analytics application within Ohio’s Warren Police Department. This deployment demonstrates the Warren Police Department’s commitment to streamlining and upgrading its reporting technology to deliver improved service to its community.  

The Warren Police Department is the first agency in Ohio to go live with this platform, joining more than 200 agencies across the country and United Kingdom using Mark43 technology to improve public safety. Customers using the Mark43 platform have seen a 50% reduction in arrest reporting time and an 80% reduction in incident/offense reporting time. Now, the Warren Police Department will be able to save thousands of administrative hours, which will help officers to spend more time in the field helping people. 

Eric J. Merkel, Chief of the Warren Police Department, said, “We are thrilled to put the best technology available into our officers’ hands. This partnership provides our officers with an intuitive RMS they need to do their jobs more efficiently. By equipping them with tools that are easy to use, our officers will spend less time on report writing and spend more time out in the field, fighting crime and engaging with the community.” 

“We heard loud and clear that the Warren Police Department wanted to make sure their officers were spending more time in the field and less time on paperwork, and with Mark43, they’ll be able to do just that,” said Mark43 Co-founder and President Matt Polega. “We are proud to partner with such a committed police department and support their mission of keeping the residents of Warren safe. By deploying our cloud-native platform, the City of Warren is a clear leader in public safety for Ohio.” 

The Mark43 RMS provides the Warren Police Department with a modern, secure and comprehensive platform for report-writing, investigations, and data sharing which will be used by officers and staff in everyday policing, including on the front line, as officers aim to solve and deter crime and keep the people of Warren safe. Additionally, Warren now has an RMS platform that enables easy compliance with the Ohio Incident Based Reporting (OIBRS). Participation in this system allows for a unified language in tackling crime, enhanced transparency and streamlined planning and resource allocation across state and local agencies.

The technology that powers the Mark43 RMS will assist officers and staff by enabling faster report-writing, better case management, and enhancing work performance and job satisfaction and will act as a force multiplier by taking time back from administrative tasks and letting officers spend more time out in the field, with the community. The cloud-native technology provides best-in-class security and reliability, meaning that users can now access vital data quicker than ever, significantly improving officer safety, situational awareness, and their ability to serve. 

Warren PD is now also deploying the Mark43 Case Management module and Analytics application. With Mark43 Analytics, the Warren PD is now able to leverage their data to identify patterns and evaluate their day-to-today operations. In addition, users can create customized dashboards and data visualizations to help draw actionable insights. Warren PD is also now able to distill information to inform mission development, operational changes and determine performance metrics. 

Through Mark43’s premier case management capabilities, Warren PD investigators now have seamless access to up-to-date report information and resources for a more streamlined workflow. They can also monitor live updates to related information collected in Mark43 RMS. In addition, investigators can track all tasks related to a case to stay organized, ensure timely completion of responsibilities, and collaborate with their department members. This improved workflow saves time and can also help them solve crimes and keep their community safe.  

About Mark43   

Mark43 is the leading cloud-native public safety technology company. By delivering a modern, intuitive and mobile-first Records Management System, Computer-Aided Dispatch and Analytics platform, Mark43 empowers governments and their communities to improve the safety and quality of life for all. Working with more than 200 local, state and federal public safety agencies, Mark43 is transforming how first responders use technology to respond, engage and serve the community. Mark43 provides the tools, resources, expertise, and security foundation that public safety needs today, tomorrow, and beyond. For more information or to request a demo, visit