NEW YORK – July 30, 2026 – Mark43, the leading cloud-native public safety operations platform, today announced the Putnam County Society for the Prevention of Cruelty to Animals (SPCA) is set to deploy its Computer-Aided Dispatch (CAD), Records Management System (RMS) and OnScene mobile app to modernize dispatch, incident reporting, case management, investigations and field operations.
Putnam County SPCA serves a unique role in New York State’s public safety ecosystem. Working alongside Putnam County 911, the Putnam County Sheriff’s Office, local police departments, New York State Police and New York State Environmental Conservation Police, the agency leads investigations into animal cruelty and related criminal offenses, including domestic violence, protects vulnerable animals and people, and helps hold offenders accountable under New York State law.
“Mark43 is light years ahead,” said Chief Ken Ross of Putnam County SPCA. “For years we’ve been working around the limitations of legacy technology, manually moving information between systems and spending time trying to piece together details that should already be there. With Mark43, our people won’t be flying blind. They can help animals in need, do their job safely, and get home.”
“We’re proud to meet the growing demand across New York for modern technology that helps officers work smarter, faster, and keep their communities safer,” said Bob Hughes, CEO of Mark43. “Chief Ross and his team are out there every day investigating animal cruelty and protecting some of the most vulnerable. We’re proud to support that work.”
More Information, Faster Dispatch
Putnam County SPCA receives calls around the clock from residents, surrounding agencies and public safety partners, ranging from reports of neglected or injured animals to active cruelty investigations where officers must respond with accurate information immediately.
For the first time, the agency will have real-time visibility into unit locations. The live map within Mark43 CAD shows dispatchers and officers nearby units, resources, and location details for smarter response and better officer safety.
“We don’t have a way to see where our units are or quickly pull information while a call is unfolding,” Chief Ross said. “With Mark43, we’ll have better information from the moment the call comes in. Everything will carry through into the investigation without losing details so we can stop wasting time chasing down information we should already have.”
In 2025, Putnam County SPCA responded and investigated nearly 2,600 blotter entries, a 9% increase from 2024. In 2026, the agency is tracking and expecting another 10% increase in activity. Chief Ross estimates the new system will eliminate up to 20 minutes of administrative work per call, freeing officers to get back in the field.
Accurate Data, Complete Records, and Stronger Advocacy
Mark43 RMS will help officers create complete and accurate reports. Whether documenting animal cruelty investigations or related criminal offenses, this system makes it easier to identify recurring patterns across investigations, locations and offenders, build stronger cases, and collaborate more effectively with partner agencies. Built-in NIBRS validation and CJIS compliance reduce administrative burden.
As a certified 501(c)(3) nonprofit organization, Putnam County SPCA must demonstrate the breadth of its work to county leaders while documenting investigations that often involve multiple agencies and jurisdictions. With Mark43, Putnam County SPCA can analyze and generate reports to support operational planning and funding decisions.
“Every year we’re asked to show what we’re doing. Today that means sorting through reports one by one—manually,” shared Chief Ross. “With Mark43, we’ll be able to clearly show where we’re responding, what cases we’re handling and the impact we’re making. That transparency will help us advocate for the funding we need to advance our mission.”
Mobile Intelligence for Smarter, Safer Response
Animal cruelty calls often signal larger public safety concerns. Officers responding to reports of neglect, abuse or abandoned animals, regularly encounter domestic violence, child welfare issues, elder abuse or illegal weapons. Access to accurate information before arriving on scene will help officers prepare and respond with greater awareness.
Using Mark43 OnScene, officers can securely access CAD and RMS information from mobile phones, review address history, and begin documenting investigations directly in the field.
Chief Ross shared, “Nine times out of ten, we don’t know exactly what we’re walking into. Having location history, previous incidents and important safety information at our fingertips will give our officers a much clearer picture of the situation. It will help us respond smarter, faster, and stay safer.”
As Putnam County SPCA modernizes its operations with Mark43, community support remains essential to its mission. Community members can support by donating, volunteering, reporting suspected animal cruelty or helping raise awareness of its work. To learn more or get involved, visit www.spcaputnam.org.
About Putnam County SPCA
Putnam County SPCA is a 501(c)(3) nonprofit charitable organization and NYS-certified law enforcement agency with full police powers to enforce New York State criminal and animal cruelty laws. The agency works to prevent animal cruelty and related public safety incidents in Putnam County through law enforcement, investigations, animal protection, humane education and collaboration with local, county and state public safety partners. To donate, volunteer or report suspected animal cruelty, visit https://spcaputnam.org or call 845-520-6915.
