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Mark43 announces new partnership with the Boynton Beach Police Department to bring a modern, mission-critical platform to South Florida

Industry-leading cloud-native Records Management System, Computer-Aided Dispatch and Analytics Platform will provide faster, more efficient emergency response, support data-driven policing, and increase officer visibility in the community
28 March 2023   •   4 minute read

March 29, 2023 – Mark43, the leading mission-critical public safety software company, today announced that it is partnering with the Boynton Beach Police Department to bring its industry-leading cloud-native records management system (RMS), computer-aided dispatch (CAD), and analytics suite to Boynton Beach. This represents Mark43’s first customer in Palm Beach County, and gives the Boynton Beach Police Department and Fire Rescue a modern, cloud-native platform that will enhance the effectiveness of first responders and support the safety of the entire community. 

Mark43 was Boynton Beach’s vendor of choice due to its innovative, resilient, and best-in-class technology for first responders. In particular, the user-friendly system is cloud-native, which means it updates in real time and allows for users to remain constantly connected and share mission-critical data throughout the day. This allows for enhanced proactive patrolling and  strengthened first responder safety since they will have the latest intelligence at their fingertips, and will also lead to more time serving their community.  

The Mark43 RMS is an intuitive records management data system which will be used by officers and staff in everyday policing. The technology that powers the Mark43 RMS enables faster report-writing, integrated compliance standards, better case management, and a superior user experience that leads to enhanced work performance and job satisfaction. In addition, Mark43’s customer support and 24/7 steadfast assistance will alleviate IT maintenance pressures so Boynton Beach personnel can focus on other agency priorities. 

This new partnership with Mark43 will also provide Boynton Beach with Mark43 CAD, which operates as a natural extension of the dispatcher, call taker, and in-field first responder during an emergency response. Boynton Beach telecommunicators, serving both the Boynton Beach Police Department and the Boynton Beach Fire Rescue, will use the system’s functionality to pinpoint exact caller / responder locations and clearly display data for increased situational awareness when responders arrive at calls. This enhances safety for emergency responders and ensures the right units are deployed seamlessly. The cloud-native public safety platform also ensures superior data security controls that public safety agencies can trust, due to Mark43’s unwavering commitment to the highest levels of compliance and cybersecurity.

Joe DeGiulio, Chief of Boynton Beach Police Department said, “The men and women of the Boynton Beach Police Department and Fire Rescue deserve best-in-class modern technology. We live in a world of advanced technology and accessibility, but too often our public safety legacy technology does not keep pace. This impacts retention and recruitment, response times, officer safety and the ability to respond in times of crisis. Mark43’s modern, intuitive platform eliminates keystrokes for dispatchers and our first responders so they can spend more time on patrol and responding to calls for service. Our staff is excited for this massive technology upgrade and we’re confident it’s going to serve our community for years to come.”  

Matt Polega, Mark43 Co-founder and Head of External Affairs said, “We are thrilled to launch this partnership with the Boynton Beach Police Department and Fire Rescue which so clearly prioritizes the technology tools for first responders and Boynton Beach residents. Our cloud-native platform will provide first responders with the capabilities that get them the latest information in real time to support their community. By moving away from an on-premises platform to one that is cloud-native, Boynton Beach is a clear leader in public safety.” 

The new partnership also includes robust training to ensure that officers and telecommunicators are adept at using the platform. Mark43 worked with the BBPD to customize a comprehensive training program that includes expanded hours and onsite support during implementation. This includes visits to Roll Calls to ensure seamless onboarding.   

In addition, with the reality of hurricanes in the greater South Florida region, having a cloud-native, resilient system is vital for Boynton Beach. This is essential so that first responders and the public can have confidence in times of emergency and crisis that they will continue to provide and receive uninterrupted service. 

“If your emergency communications are interrupted, it impacts the public’s confidence in your agency,” said Chief DeGiulio. “ If a jurisdiction gets hit by a catastrophic storm, having a police department and fire rescue that is able to continue to do the primary functions and provide a level of normalcy for the community is a way to reassure your community that we will all get through this together.” 

About Boynton Beach 

The City of Boynton Beach is the third largest municipality in Palm Beach County with an estimated population of approximately 80,139 residents. Residents of Boynton Beach enjoy a tropical lifestyle with waterfront dining, abundant shopping and lively entertainment throughout the week.  With hundreds of restaurants, outdoor lifestyle shopping centers and a regional mall, residents do not have to travel outside the City to dine, shop or to be entertained. 

About the Boynton Beach Police Department   

The men and women of the Boynton Beach Police Department serve the City of Boynton Beach with PRIDE – Professionalism, Respect, Integrity, Dedication and Excellence. They are committed to building relationships with our community to earn the trust and support of the people we serve and protect. They strive to build a safer city using community policing strategies, cutting-edge technology and specialized training for law enforcement in the 21st Century.

About Mark43

Mark43 is the leading cloud-native public safety technology company. By delivering a modern, intuitive and mobile-first Records Management System, Computer-Aided Dispatch and Analytics platform, Mark43 empowers governments and their communities to improve the safety and quality of life for all. Working with more than 200 local, state and federal public safety agencies, Mark43 is transforming how first responders use technology to respond, engage and serve the community. Mark43 provides the tools, resources, expertise, and security foundation that public safety needs today, tomorrow, and beyond. For more information or to request a demo, visit