Toledo Police Department Upgrades Public Safety Operations with Cloud-Native Records Management System and Advanced Analytics
Enhancing public safety with data-driven solutions
NEW YORK – March 4, 2025 – Mark43, the leading public safety operations platform, today announced its partnership with the Toledo Police Department to implement its industry leading Records Management System (RMS) and Insights, an advanced analytics solution, for improved agency operations, officer efficiency and community response.
Under the leadership of Chief Michael Pace, the Toledo Police Department serves the 3,500 residents of Toledo, Oregon—a coastal community located in Lincoln County renowned for its rich lumber industry and fishing culture. By adopting Mark43’s cloud-native technology, the department is enhancing operational efficiency and unlocking real-time data to strengthen interagency communication and collaboration.
Bob Hughes, Chief Executive Officer at Mark43, said, “We are proud to partner with Chief Pace and the Toledo Police Department to deliver our intelligent modern records management system and advanced analytics solutions. With real-time data at their fingertips, officers can operate more efficiently, enhance situational awareness, and make informed decisions that protect their community. This partnership highlights how next-generation technology empowers agencies to maximize resources, streamline operations, and improve public safety outcomes.”
Powered by AWS GovCloud, Mark43 RMS offers premier resilience, mobility, and security, enabling Toledo officers to access and update records from anywhere, at any time. Michael Pace, Chief of the Toledo Police Department said, “With a cloud-native RMS, I can review and approve reports on the go, while officers can file reports and search warrants directly from the field—without having to take their eyes off the situation or return to the station. This level of accessibility will save so much time.”
The interoperable and user-friendly RMS ensures real-time data updates and continuous connectivity, keeping officers and dispatch informed and mission-ready. As Chief Pace noted, “With the increase in natural disasters, it’s critical that we have an integrated CAD and RMS. It makes interagency communications seamless—from our major crimes unit to our narcotics teams—enabling critical cooperation. As a small department, being able to integrate and work in lockstep with surrounding agencies is extremely important.”
The built-in compliance capabilities of Mark43 RMS reduce administrative workload, while ensuring NIBRS compliance and accurate reporting to the District Attorney’s office. “We are accredited through the Northwest Accreditation Alliance so there are a lot of things we must comply with from a reporting standpoint. Our current system is cumbersome and prone to errors—with Mark43 RMS, I can easily pull key data points for accreditation and NIBRS compliance. With Mark43, I know our information and data will be locked in to ensure accuracy and security. And, if things need to be changed, there is a clear audit trail and source of truth to ensure reports are complete and compliant,” said Chief Pace.
Mark43 Insights equips agencies with advanced analytics, driving data-informed decision-making on crime trends, resource allocation, and operational improvements. This will enable the Toledo PD to better allocate resources and get time back in the community. Chief Pace said, “Right now, I hand count all my cases and reports because I do not trust the analytics of our current CAD and RMS system. This adds up to countless hours spent on data verification instead of being out in the community. To have an RMS system with advanced analytics built in—that can produce crime mapping and resource allocation recommendations—it’s going to be a game changer and save a tremendous amount of time.”
Mark43 is committed to continuous innovation and collaboration to meet the evolving needs of our customers. By partnering with forward-thinking agencies like the Toledo PD, Mark43 is harnessing the power of collaboration to build a safer future for all. “As a law enforcement agency, we must prioritize progressive reform, accountability and transparency. It’s refreshing to partner with a company that not only understands these values but actively incorporates them into their products. Mark43 adapts and advances its offerings and products to meet the diverse requirements set by law and aligns with the evolving needs of our agencies. This type of collaboration and proactive approach is truly valuable to me as Chief,” shared Chief Pace.
To learn more about Mark43 RMS and Insights or to schedule a demo visit www.mark43.com.
