By: Michael Hill
A new US national survey of first responders revealed strong support for AI adoption and a growing demand for cloud-native, data-driven and modern technology to improve efficiency and streamline processes.
Nearly all (90 percent) of law enforcement support their agencies using AI, an increase of 55 percent over last year’s survey, according to the 2025 U.S. Public Safety Trends Report from Mark43. A majority (65 percent) said it would help them be more productive and efficient with 89 percent stating that leveraging AI would help their agencies reduce crime. Reasons cited include streamlining report writing, speedy data processing, enhanced analytics, more easily locating certain crimes and generally improving productivity.
What’s more, 88 percent of law enforcement respondents acknowledge that new, modern technology processes would help them better serve the community, with three-quarters (76 percent) having spent more than half their shifts completing paperwork, the research found. Over half (51 percent) of law enforcement must log in to four to six applications for their role on a daily basis, reflecting a need for integrated systems that eliminate application silos and streamline manual processes to save time and resources.
First responders want data-driven public safety for improved outcomes too. A majority (86 percent) believe data reporting processes could be improved at their organizations, citing saving time as the top benefit.
“Public safety agencies across the US are grappling with challenges such as cyber-attacks, legacy system outages and the resilience and efficiency of their operations,” said Bob Hughes, CEO of Mark43. “To address these concerns, first responders are seeking cloud-native, mobile and data-driven public safety CAD [computer-aided dispatch] and RMS [records management systems] systems that strengthen security, enhance resilience and also drive efficiency and better outcomes.”
