NEW YORK – September 3, 2024 – Mark43, the leading mission-critical public safety software company, today announced its platform is now available on Amazon Connect, an artificial intelligence (AI)-powered cloud contact center and customer service platform from Amazon Web Services (AWS).
Now available on Amazon Connect, Mark43 will improve its support response time, increase visibility into performance and monitoring, and provide enhanced responsiveness to the Mark43 customer base. Mark43 will continue to have a 24/7/365 US-based support staff comprised of Mark43 employees, and this transition onto Amazon Connect will help leverage advanced AI within its customer support infrastructure. Mark43’s support agents can also use speech analytics and caller identification features available on Amazon Connect to extract key analytics and takeaways for smarter problem solving, faster time to resolution, and overall higher-quality service. Additionally, Mark43 customers will have easy access to a robust repository of resources within its Help Center.
Tim Merrigan, Chief Customer Officer of Mark43 said, “Just as the mission of public safety never takes a break, neither do we at Mark43. Our relentless focus on our customers drives us to continuously innovate and enhance their experience. With Mark43 now available on Amazon Connect, we are leveraging human-in-the-loop AI and creating smarter workflows that drive more efficient and thoughtful customer outcomes and solutions.”
Amazon Connect provides real-time metrics and detailed reporting, offering invaluable data to identify recurring pain points and deliver more personalized and effective support. The built-in call-back feature will allow customers to reclaim their time while we work on solutions behind the scenes.
Larry Zorio III, Chief Information Security Officer of Mark43 said, “This announcement is another step forward in our customer experience and support capabilities. Amazon Connect leverages best-in-class encryption to keep our customer service data secure and protected.”
The launch of Mark43 on Amazon Connect reinforces the company’s dedication to 24/7/365 customer support with a team of subject-matter experts for tailored solutions. Notably, more than 64% of Mark43’s support representatives have a public safety background, which informs their mission-critical focus. By prioritizing continuous innovation and leveraging next-generation technology, Mark43 remains dedicated to delivering faster, more efficient and highly secure customer service.
About Mark43
Mark43 is the leading cloud-native public safety technology company. By delivering a modern, intuitive and mobile-first Records Management System, Computer-Aided Dispatch and Analytics platform, Mark43 empowers governments and their communities to improve the safety and quality of life for all. Working with more than 290 local, state and federal public safety agencies, Mark43 is transforming how first responders use technology to respond, engage and serve the community. Mark43 provides the tools, resources, expertise, and security foundation that public safety needs today, tomorrow, and beyond. For more information or to request a demo, visit www.mark43.com.
