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Mark43 launches industry-leading cloud-native computer-aided dispatch and mobile technology upgrade with the New Mexico Department of Public Safety

08 May 2024   •   3 minute read

The technology upgrade will provide faster, more efficient emergency response throughout the state using Mark43’s single-platform CAD and RMS 

NEW YORK — May 8, 2024 — Mark43, the leading cloud-native public safety software provider, announced today that it has launched its single-platform computer-aided dispatch (CAD) and mobile capabilities with the New Mexico Department of Public Safety (DPS). The implementation of Mark43’s CAD includes Mark43’s mobile dispatch application, analytics, and multiple interfaces, helping the New Mexico DPS achieve its mission of comprehensive law enforcement services to support a safer state.   

New Mexico DPS’s deployment of Mark43 CAD builds on its existing partnership as it has used the Mark43 records management system (RMS) since March 2023. Using the Mark43 RMS has enabled faster report writing through intuitive workflows and the reduction of manual entry giving users more time to focus on mission-critical priorities. Now, with Mark43’s single-platform CAD and RMS, data captured in the field will seamlessly flow into the Mark43 reports and analytics New Mexico State Police relies on to provide their officers, dispatchers, and executives with superior innovation, resiliency, security, accessibility, and value. 

“Mark43 is proud to partner with the New Mexico Department of Public Safety to deliver our single-platform CAD and RMS to upgrade their technology suite,” said Mark43 Chief Executive Officer Bob Hughes.  “Our modern and secure platform will help save time for dispatchers and officers leading to faster and more efficient emergency response, while also enabling them to streamline workflows, enhance communication, and put the safety and well-being of their communities first.” 

“Our dispatchers can now prioritize calls for service, identify the status and location of responders in the field, and effectively dispatch personnel to calls,” said Jason Bowie, Cabinet Secretary, New Mexico Department of Public Safety. “New Mexico State Police (NMSP) officers can now receive messages in the field via their various devices, including mobile data terminals (MDTs), radios, and cell phones, placing real time information at their fingertips. The ability to access a modern, secure, and enhanced computer-aided dispatch across the state is critical for our officers. This system boosts our ability to access critical data in real-time, ensure faster deployments, and share mission critical information with our partners across the state. It means more time in the field and less time writing reports.”   

“Our priority has always been the safety and security of the communities we serve. We are continuously exploring and implementing new technologies and software solutions to enhance our capabilities to complete that mission,” said Troy Weisler, Chief of the New Mexico State Police. “These tools enable us to be more proactive, efficient, and responsive in our efforts to combat crime, ensure public safety, and protect our officers.” 

“This single-platform system interfaces with multiple agencies and computer systems that serve law enforcement, fire, and emergency medical services, providing enhanced communication across multiple agencies and jurisdiction. The NMSP provides dispatching services for a variety of agencies, including New Mexico Corrections, New Mexico Game and Fish, Mora San Miguel and Socorro counties; and federal partners such as the U.S. Wildlife Service, the U.S. Forest Service, the Bureau of Land Management, and about 10 other partners,” Weisler said.  

“The transition to Mark43 CAD was smooth,” said Glendora Orphey, New Mexico Department of Public Safety Communications Director. “We are excited about the current features and look forward to future feature enhancements.” 

Mark43’s CAD operates as a natural extension of the dispatcher, call taker, and in-field first responder during an emergency response. The implementation of Mark43 Analytics centralizes CAD data in real time with the goal of enabling agencies to make informed, data-driven decisions. The Mark43 CAD user interface is built to mirror how a telecommunicator thinks, making the process of inputting information into the system logical and adaptable to the evolving nature of a call. The CAD allows calls to be taken from anywhere, no matter where or what type of situation, and can scale to support increased digital workloads during an emergency thanks to no usage or bandwidth restrictions. 

This software deployment followed months of testing between DPS Communications, New Mexico State Police, and the Department of Game and Fish. It also included comprehensive training for officers and dispatchers. With this partnership, users have access to 24/7/365 customer support to ensure seamless deployment.  

Mark43 continues to expand its footprint across the State of New Mexico, including partnerships with the Albuquerque Police Department, the Rio Rancho Department of Public Safety, the University of New Mexico Police Department, and the Village of Angel Fire Police Department.  

About Mark43 

Mark43 is the leading cloud-native public safety technology company. By delivering a modern, intuitive and mobile-first records management system, computer-aided dispatch and analytics platform, Mark43 empowers governments and their communities to improve the safety and quality of life for all. Working with more than 250 local, state and federal public safety agencies, Mark43 is transforming how first responders use technology to respond, engage and serve the community. Mark43 provides the tools, resources, expertise and security foundation that public safety needs today, tomorrow and beyond. For more information or to request a demo, visit